"This account is in use" error

Trellium · 11-17-2010, 10:35 PM

I randomly get the message "This account is in use" when zoning. For example, I was in Halas, went into my house, paid the rent, and zoned out. When zoning out, I got the message and was dropped to a login screen.

No idea what is triggering this issue, it isn't common.

TSR-DennisG · 11-17-2010, 11:01 PM

Try changing your password. If the problem persists try the steps found in the knowledge base article below.

[EQII] Kicked Back to Server Select Upon Entering Game

Trellium · 11-18-2010, 05:10 PM

It has happened a couple of times since I posted. I have tried all of those things before, but this isn't a router issue since 99% of the time it works. Sometimes it doesn't.

What seems to be happening is that it tries to zone, but is passing the wrong character data. It tries to log me on as the character I was on before the current one.

TSR-DennisG · 11-18-2010, 07:14 PM

Would you mind opening a support ticket so that we can collect your network information.

11-17-2010, 10:35 PM	#1
Trellium Loremaster Join Date: Sep 2006 Posts: 747	I randomly get the message "This account is in use" when zoning. For example, I was in Halas, went into my house, paid the rent, and zoned out. When zoning out, I got the message and was dropped to a login screen. No idea what is triggering this issue, it isn't common.

11-17-2010, 11:01 PM	#2
TSR-DennisG Customer Service Join Date: Mar 2007 Posts: 420	Try changing your password. If the problem persists try the steps found in the knowledge base article below. [EQII] Kicked Back to Server Select Upon Entering Game

11-18-2010, 05:10 PM	#3
Trellium Loremaster Join Date: Sep 2006 Posts: 747	It has happened a couple of times since I posted. I have tried all of those things before, but this isn't a router issue since 99% of the time it works. Sometimes it doesn't. What seems to be happening is that it tries to zone, but is passing the wrong character data. It tries to log me on as the character I was on before the current one.

11-18-2010, 07:14 PM	#4
TSR-DennisG Customer Service Join Date: Mar 2007 Posts: 420	Would you mind opening a support ticket so that we can collect your network information.