Station access but no access to characters

Kanyana · 08-22-2010, 03:19 PM

I purchased a 1 year subscription a few monts back then converted the remaining time to all access by purchasing all access (which expires 9/9) and I am unable to log on to 5 of my characters. It is giving me the dreaded "not enough characters" pop up. Any help would be appreciated.

spekao · 08-22-2010, 04:30 PM

Have you attempted to log into EQ 2 Extended lately?

I downloaded and logged into EQ2X this morning to see if their auth servers were having the same issues as the Live were, and upon logging back into Live I've since had my characters reduced to 7 out 12 - yet my account is still Station Access (and has been they first started offerring it)

Luag · 08-22-2010, 04:50 PM

you don't have more than 12 do you?

Kanyana · 08-22-2010, 05:41 PM

I have never logged in to Extended and only have 12 characters on Live. My husband has 12 on EQ2 Live and 2 on Extended and his account is fine, he can access all 12 on Live. (Didn't go back to Extended once he created the characters there.)

Shareana · 08-22-2010, 05:45 PM

Hmm, this may be one of those quirky little bugs that have challenged the GM's, TSR's, and Developers this week. Please be sure to open a ticket. Just be aware that they probably have a lot to go through SMILEY

Barx · 08-23-2010, 11:38 AM

Kanyana@Oasis wrote:

I purchased a 1 year subscription a few monts back then converted the remaining time to all access by purchasing all access (which expires 9/9) and I am unable to log on to 5 of my characters. It is giving me the dreaded "not enough characters" pop up. Any help would be appreciated.

This is a bit of an aside, but when you converted to SA, did your remaining time properly transfer to SA time at the pro-rate (ie if you had 8 months, you'd have 4 months non-recurring SA time?).

TSR-JamisonW · 08-23-2010, 08:13 PM

I saw a couple other people this morning with this. I've got trouble tickets in already. They're still looking into it, but if it's an individual fix, I'll get you grouped in with them, but if not, hopefully a global fix is forthcoming. Please PM me if it's still not working in the morning.

Kanyana · 08-23-2010, 09:20 PM

Lord_Ebon - Yes, my account did prorate accurately.

TSR-JamisonW - I will have to let you know after the accounts get turned back to "normal". Tomorrow accounts are being reopened to /camp toon access for a week or so to allow people to pick their 7 characters they want to access.

Barx · 08-24-2010, 10:38 AM

Kanyana@Oasis wrote:

Lord_Ebon - Yes, my account did prorate accurately.

Thanks for the confirmation! Now once my SA sub finishes it's current month I can re-sub EQ2 for a year and then upconvert back to SA once I get my rewards for the year sub.

TSR-JamisonW · 08-24-2010, 12:57 PM

I can confirm this is a bug affecting a lot of people. At least you can use the /camp trick for a little while if a fix is not included in todays hotfix.

spekao · 08-24-2010, 10:35 PM

TSR-JamisonW wrote:

I can confirm this is a bug affecting a lot of people. At least you can use the /camp trick for a little while if a fix is not included in todays hotfix.

Well it looks like I have all my characters back now, I hope they stay! Thanks for the help!

Kanyana · 09-10-2010, 06:59 PM

Had access to all my characters after the "fix" up through a couple days ago. I, like many people, dismissed it as a glitch that happens, but when it has persisted a few days, thought I should have it looked in to.

Thanks!

Zaghareet · 09-13-2010, 06:10 AM

I am having the same problem. I have used the ingame petition so I hope it is fixed soon as I had intentions of playing tonight and the toons I particularly wanted to play are missing SMILEY

DSEButc · 09-13-2010, 08:57 AM

I have paid for gold membership.

I am only getting Silver membership.

Paid September 5th, 2010. Purchase number 1067165208

Turned in a ticket 10 hours ago. No response.

My post was moved and this forum is telling me I do not have the right to PM a red name. So when you tell us to PM you, we can't.

So there's another problem.

Barx · 09-13-2010, 10:37 AM

DSEButchr wrote:

I have paid for gold membership.
I am only getting Silver membership.
Paid September 5th, 2010. Purchase number 1067165208
Turned in a ticket 10 hours ago. No response.
My post was moved and this forum is telling me I do not have the right to PM a red name. So when you tell us to PM you, we can't.
So there's another problem.

You're on the wrong forums is probably why you can't PM, EQ2x forums are here: http://forums.station.sony.com/eq2x/forums/list.m

DSEButc · 09-13-2010, 10:53 AM

the moderators for the EQ2X forums sent me HERE.

Barx · 09-13-2010, 11:15 AM

DSEButchr wrote:

the moderators for the EQ2X forums sent me HERE.

They sent you to the wrong place then. These are the forums for EQ2Live, which is a different subscription than EQ2X Gold. In either case, your best bet is probably giving their support a call or use their live chat, that way you can talk with a CSR and they can get you fixed up. The forums take a lot longer for support.

DSEButc · 09-13-2010, 11:58 AM

Rather than you giving me your opinion about the moderators, why don't you let one of them answer me.

You cannot help, and have no clue about the issue except what you read in your free time.

So until you are employed by sony and have a red name, troll another forum.

Folks here need real help not opinions.

Barx · 09-13-2010, 12:02 PM

DSEButchr wrote:

Rather than you giving me your opinion about the moderators, why don't you let one of them answer me.
You cannot help, and have no clue about the issue except what you read in your free time.
So until you are employed by sony and have a red name, troll another forum.
Folks here need real help not opinions.

I'm not trolling, I was trying to point you to where you can get in touch with their CS since they do not always respond on the forums quickly. If you wish to wait for them to respond to this thread it is certainly your right to do so, and I will stop responding to your posts since you have made it clear you do not appreciate it.

DSEButc · 09-13-2010, 12:27 PM

Sony Employee's said to come here.

I realise you "think" they are wrong. I appreciate you trying to help, in your own way.

I choose to listen to the sony employees instead.

Thanks for your input.

Shareana · 09-13-2010, 01:34 PM

Actually Volunteer Moderator left a link behind to send you to the EQ2X Account support where your thread was moved to.

I believe that he has found his missing post now SMILEY

08-22-2010, 05:45 PM	#5
Shareana Lead Volunteer Moderator Join Date: Jun 2008 Posts: 3,921	Hmm, this may be one of those quirky little bugs that have challenged the GM's, TSR's, and Developers this week. Please be sure to open a ticket. Just be aware that they probably have a lot to go through __________________ \|\| Forum Guidelines \|\| Knowledge Base \|\| Tech Support \|\|

08-23-2010, 11:38 AM	#6
Barx Server: Antonia Bayle Guild: Mayhem Rank: Officers Loremaster Join Date: Nov 2004 Location: Manors of Mithaniel, New Halas Posts: 3,480	Kanyana@Oasis wrote: I purchased a 1 year subscription a few monts back then converted the remaining time to all access by purchasing all access (which expires 9/9) and I am unable to log on to 5 of my characters. It is giving me the dreaded "not enough characters" pop up. Any help would be appreciated. This is a bit of an aside, but when you converted to SA, did your remaining time properly transfer to SA time at the pro-rate (ie if you had 8 months, you'd have 4 months non-recurring SA time?).

08-24-2010, 10:38 AM	#9
Barx Server: Antonia Bayle Guild: Mayhem Rank: Officers Loremaster Join Date: Nov 2004 Location: Manors of Mithaniel, New Halas Posts: 3,480	Kanyana@Oasis wrote: Lord_Ebon - Yes, my account did prorate accurately. Thanks for the confirmation! Now once my SA sub finishes it's current month I can re-sub EQ2 for a year and then upconvert back to SA once I get my rewards for the year sub.

08-24-2010, 10:35 PM	#11
spekao Loremaster Join Date: Aug 2005 Posts: 9	TSR-JamisonW wrote: I can confirm this is a bug affecting a lot of people. At least you can use the /camp trick for a little while if a fix is not included in todays hotfix. Well it looks like I have all my characters back now, I hope they stay! Thanks for the help!

09-13-2010, 10:37 AM	#15
Barx Server: Antonia Bayle Guild: Mayhem Rank: Officers Loremaster Join Date: Nov 2004 Location: Manors of Mithaniel, New Halas Posts: 3,480	DSEButchr wrote: I have paid for gold membership. I am only getting Silver membership. Paid September 5th, 2010. Purchase number 1067165208 Turned in a ticket 10 hours ago. No response. My post was moved and this forum is telling me I do not have the right to PM a red name. So when you tell us to PM you, we can't. So there's another problem. You're on the wrong forums is probably why you can't PM, EQ2x forums are here: http://forums.station.sony.com/eq2x/forums/list.m

08-22-2010, 03:19 PM	#1
Kanyana Server: Oasis Guild: Crimson Empire Rank: Council Loremaster Join Date: Dec 2004 Posts: 6	I purchased a 1 year subscription a few monts back then converted the remaining time to all access by purchasing all access (which expires 9/9) and I am unable to log on to 5 of my characters. It is giving me the dreaded "not enough characters" pop up. Any help would be appreciated.

08-22-2010, 04:30 PM	#2
spekao Loremaster Join Date: Aug 2005 Posts: 9	Have you attempted to log into EQ 2 Extended lately? I downloaded and logged into EQ2X this morning to see if their auth servers were having the same issues as the Live were, and upon logging back into Live I've since had my characters reduced to 7 out 12 - yet my account is still Station Access (and has been they first started offerring it)

08-22-2010, 04:50 PM	#3
Luag Loremaster Join Date: Nov 2005 Posts: 207	you don't have more than 12 do you?

08-22-2010, 05:41 PM	#4
Kanyana Server: Oasis Guild: Crimson Empire Rank: Council Loremaster Join Date: Dec 2004 Posts: 6	I have never logged in to Extended and only have 12 characters on Live. My husband has 12 on EQ2 Live and 2 on Extended and his account is fine, he can access all 12 on Live. (Didn't go back to Extended once he created the characters there.)

08-23-2010, 08:13 PM	#7
TSR-JamisonW Customer Service Join Date: Oct 2008 Posts: 486	I saw a couple other people this morning with this. I've got trouble tickets in already. They're still looking into it, but if it's an individual fix, I'll get you grouped in with them, but if not, hopefully a global fix is forthcoming. Please PM me if it's still not working in the morning.

08-23-2010, 09:20 PM	#8
Kanyana Server: Oasis Guild: Crimson Empire Rank: Council Loremaster Join Date: Dec 2004 Posts: 6	Lord_Ebon - Yes, my account did prorate accurately. TSR-JamisonW - I will have to let you know after the accounts get turned back to "normal". Tomorrow accounts are being reopened to /camp toon access for a week or so to allow people to pick their 7 characters they want to access.

08-24-2010, 12:57 PM	#10
TSR-JamisonW Customer Service Join Date: Oct 2008 Posts: 486	I can confirm this is a bug affecting a lot of people. At least you can use the /camp trick for a little while if a fix is not included in todays hotfix.

09-10-2010, 06:59 PM	#12
Kanyana Server: Oasis Guild: Crimson Empire Rank: Council Loremaster Join Date: Dec 2004 Posts: 6	Had access to all my characters after the "fix" up through a couple days ago. I, like many people, dismissed it as a glitch that happens, but when it has persisted a few days, thought I should have it looked in to. Thanks!

09-13-2010, 06:10 AM	#13
Zaghareet Lord Join Date: Jan 2010 Posts: 19	I am having the same problem. I have used the ingame petition so I hope it is fixed soon as I had intentions of playing tonight and the toons I particularly wanted to play are missing

09-13-2010, 08:57 AM	#14
DSEButc General Join Date: Nov 2004 Posts: 9	I have paid for gold membership. I am only getting Silver membership. Paid September 5th, 2010. Purchase number 1067165208 Turned in a ticket 10 hours ago. No response. My post was moved and this forum is telling me I do not have the right to PM a red name. So when you tell us to PM you, we can't. So there's another problem.

09-13-2010, 10:53 AM	#16
DSEButc General Join Date: Nov 2004 Posts: 9	the moderators for the EQ2X forums sent me HERE.

09-13-2010, 11:15 AM	#17
Barx Server: Antonia Bayle Guild: Mayhem Rank: Officers Loremaster Join Date: Nov 2004 Location: Manors of Mithaniel, New Halas Posts: 3,480	DSEButchr wrote: the moderators for the EQ2X forums sent me HERE. They sent you to the wrong place then. These are the forums for EQ2Live, which is a different subscription than EQ2X Gold. In either case, your best bet is probably giving their support a call or use their live chat, that way you can talk with a CSR and they can get you fixed up. The forums take a lot longer for support.

09-13-2010, 11:58 AM	#18
DSEButc General Join Date: Nov 2004 Posts: 9	Rather than you giving me your opinion about the moderators, why don't you let one of them answer me. You cannot help, and have no clue about the issue except what you read in your free time. So until you are employed by sony and have a red name, troll another forum. Folks here need real help not opinions.

09-13-2010, 12:02 PM	#19
Barx Server: Antonia Bayle Guild: Mayhem Rank: Officers Loremaster Join Date: Nov 2004 Location: Manors of Mithaniel, New Halas Posts: 3,480	DSEButchr wrote: Rather than you giving me your opinion about the moderators, why don't you let one of them answer me. You cannot help, and have no clue about the issue except what you read in your free time. So until you are employed by sony and have a red name, troll another forum. Folks here need real help not opinions. I'm not trolling, I was trying to point you to where you can get in touch with their CS since they do not always respond on the forums quickly. If you wish to wait for them to respond to this thread it is certainly your right to do so, and I will stop responding to your posts since you have made it clear you do not appreciate it.

09-13-2010, 12:27 PM	#20
DSEButc General Join Date: Nov 2004 Posts: 9	Sony Employee's said to come here. I realise you "think" they are wrong. I appreciate you trying to help, in your own way. I choose to listen to the sony employees instead. Thanks for your input.

09-13-2010, 01:34 PM	#21
Shareana Lead Volunteer Moderator Join Date: Jun 2008 Posts: 3,921	Actually Volunteer Moderator left a link behind to send you to the EQ2X Account support where your thread was moved to. I believe that he has found his missing post now __________________ \|\| Forum Guidelines \|\| Knowledge Base \|\| Tech Support \|\|