please get rif of the hacker :( he stole 2/6 of my accounts and many of my friends accounts...

Fizzlecog · 08-09-2010, 12:07 PM

this is very annoying, i have just come back to holiday to find out that 2 of my accounts have had there password changed and email changed (i beilive them to be stolen atm), i cant login or do anything with them. also a few of my friends of splitpaw server have had this issue to and it would seem that there is a hacker on the server. aka he logs on strips the user of everything loots the guild bank, deletes the characters and sends the gold somewhere.

Wingrider01 · 08-09-2010, 02:49 PM

Fuzzoo@Splitpaw wrote:

this is very annoying, i have just come back to holiday to find out that 2 of my accounts have had there password changed and email changed (i beilive them to be stolen atm), i cant login or do anything with them. also a few of my friends of splitpaw server have had this issue to and it would seem that there is a hacker on the server. aka he logs on strips the user of everything loots the guild bank, deletes the characters and sends the gold somewhere.

1. contact customer support - upper right corner, Search the Knowledge bass. Mon - Fri 10 AM to 7 PM pacific

2. run a full scan on your computer, there is a pretty good possiblity there is a keylogger or a trojan on it. Best bet is to your a online scanner like House call from Trend Micro or the one frm bit defender. Alos run the rootkit ditector from Trend Micro

99 percent of the account information gets distributed via a key logger, a trojan, using the same style user name and password on a third party forum, handing out logon information to friends, guild members, etc

mehisay · 08-11-2010, 11:15 PM

"The hacker" Isn't something SOE can get rid of. They are not responsible for viruses and key loggers on your computer. Which is what causes your account to get hacked.

08-09-2010, 12:07 PM	#1
Fizzlecog Server: Splitpaw Loremaster Join Date: May 2010 Location: Southampton Posts: 105	this is very annoying, i have just come back to holiday to find out that 2 of my accounts have had there password changed and email changed (i beilive them to be stolen atm), i cant login or do anything with them. also a few of my friends of splitpaw server have had this issue to and it would seem that there is a hacker on the server. aka he logs on strips the user of everything loots the guild bank, deletes the characters and sends the gold somewhere. __________________ ------------------------------ 90 Warlock (retired) 90 Beserker 90 Defiler 90 Shadowknight 90 Illusionist 90 Coercer 90 Brigand 90 Inquisitor 90 Necromancer 90 Ranger --------------------------------

08-09-2010, 02:49 PM	#2
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Fuzzoo@Splitpaw wrote: this is very annoying, i have just come back to holiday to find out that 2 of my accounts have had there password changed and email changed (i beilive them to be stolen atm), i cant login or do anything with them. also a few of my friends of splitpaw server have had this issue to and it would seem that there is a hacker on the server. aka he logs on strips the user of everything loots the guild bank, deletes the characters and sends the gold somewhere. 1. contact customer support - upper right corner, Search the Knowledge bass. Mon - Fri 10 AM to 7 PM pacific 2. run a full scan on your computer, there is a pretty good possiblity there is a keylogger or a trojan on it. Best bet is to your a online scanner like House call from Trend Micro or the one frm bit defender. Alos run the rootkit ditector from Trend Micro 99 percent of the account information gets distributed via a key logger, a trojan, using the same style user name and password on a third party forum, handing out logon information to friends, guild members, etc __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

08-11-2010, 11:15 PM	#3
mehisay Lord Join Date: Jun 2010 Posts: 13	"The hacker" Isn't something SOE can get rid of. They are not responsible for viruses and key loggers on your computer. Which is what causes your account to get hacked.