Error on launch please help!!

ghrica3 · 03-30-2010, 09:31 PM

I have tried updating drivers, etc.

I have a i7 with a 8800 GT card

Please help as this old man yures to return to Norrath!!

ghrica3 · 03-31-2010, 05:23 PM

Anybody????????????

Rothgar · 03-31-2010, 05:47 PM

This looks like it could be a driver issue or DirectX API issue. I'd recommend making sure you have the latest driver version from NVIDIA. If that doesn't fix it, try installing the latest DirectX 9 runtime. If that still doesn't fix it, try reverting to a previous version of your NVIDIA drivers.

Make sure to do a clean uninstall of any existing drivers and reboot your computer before attempting to install new drivers.

ghrica3 · 04-01-2010, 08:33 PM

need some input please!!

TSR-DanielH · 04-01-2010, 09:17 PM

ghrica3 wrote:

need some input please!!

Besides Rothgar's response, I also answered your other post about this same issue, here:

http://forums.station.sony.com/eq2/...83&#5287802

ghrica3 · 04-02-2010, 11:23 AM

TSR-DanielH wrote:

ghrica3 wrote:
need some input please!!
Besides Rothgar's response, I also answered your other post about this same issue, here:
http://forums.station.sony.com/eq2/...83?

Yup did all you guys said to do, which was just a clean reinstall of both the game and drivers.

ghrica3 · 04-02-2010, 11:23 AM

Does anyone know of some 800 # for Customer support so I can actually talk to some one?

I fired up my account a week ago and have not been able to get ingame. Support forums are not of help in this situation.

Thank you!

TSR-DanielH · 04-02-2010, 08:07 PM

ghrica3 wrote:

Does anyone know of some 800 # for Customer support so I can actually talk to some one?
I fired up my account a week ago and have not been able to get ingame. Support forums are not of help in this situation.
Thank you!

While we have phone support, it's not an 800-number. The following link contains our various contact information:

http://help.station.sony.com/cgi-bi...p?p_faqid=10404

04-02-2010, 11:23 AM	#6
ghrica3 Apprentice Join Date: Mar 2010 Posts: 12	TSR-DanielH wrote: ghrica3 wrote: need some input please!! Besides Rothgar's response, I also answered your other post about this same issue, here: http://forums.station.sony.com/eq2/...83? Yup did all you guys said to do, which was just a clean reinstall of both the game and drivers.

04-02-2010, 08:07 PM	#8
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	ghrica3 wrote: Does anyone know of some 800 # for Customer support so I can actually talk to some one? I fired up my account a week ago and have not been able to get ingame. Support forums are not of help in this situation. Thank you! While we have phone support, it's not an 800-number. The following link contains our various contact information: http://help.station.sony.com/cgi-bi...p?p_faqid=10404 __________________ Daniel H Technical Support Representative Sony Online Entertainment

03-30-2010, 09:31 PM	#1
ghrica3 Apprentice Join Date: Mar 2010 Posts: 12	I have tried updating drivers, etc. I have a i7 with a 8800 GT card Please help as this old man yures to return to Norrath!!

03-31-2010, 05:23 PM	#2
ghrica3 Apprentice Join Date: Mar 2010 Posts: 12	Anybody????????????

03-31-2010, 05:47 PM	#3
Rothgar Developer Join Date: Nov 2006 Location: San Diego Posts: 2,273	This looks like it could be a driver issue or DirectX API issue. I'd recommend making sure you have the latest driver version from NVIDIA. If that doesn't fix it, try installing the latest DirectX 9 runtime. If that still doesn't fix it, try reverting to a previous version of your NVIDIA drivers. Make sure to do a clean uninstall of any existing drivers and reboot your computer before attempting to install new drivers.

04-01-2010, 08:33 PM	#4
ghrica3 Apprentice Join Date: Mar 2010 Posts: 12	need some input please!!

04-01-2010, 09:17 PM	#5
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	ghrica3 wrote: need some input please!! Besides Rothgar's response, I also answered your other post about this same issue, here: http://forums.station.sony.com/eq2/...83&#5287802 __________________ Daniel H Technical Support Representative Sony Online Entertainment