Zone Server issue

adama · 01-21-2010, 09:35 PM

As of midnight last night the Zone server wont load..

I log in just fine

choose a charatcer

Games starts loading

Window pops up for Zone Server Loading

Then I get kicked back to character select

Vista home premium User Account control turned off

Launcher set to Admin

Havent had an issue like this at all in the lasy 6 years....

Tried all characters loading into several different zones!!!!

This is happening on both accounts on 2 different PC's on the same network

HELP

worrtx · 01-21-2010, 10:33 PM

I am having the same problem. I can load into the title screen but not the world. It says "trying login server 1, 2, 3..." then goes back to character select. I have made a few new characters on different servers and none of them can log in either.

Would love to find a solution! Everything worked fine yesterday.

TSR-DanielH · 01-21-2010, 10:40 PM

Greetings,

Generally this means that your firewall has stopped recognizing the game after an update. If you're using a firewall then please open the exception list for that program and delete any entries for Everquest2, EQ2, or launchpad. Then restart the launcher(right click and run as an admin if you're using Win7 or Vista) and select 'allow' whenever prompted. That should refresh the firewall entries and will correct the problem in most cases.

worrtx · 01-21-2010, 11:04 PM

Yes, it was indeed the firewall. The voice chat server is what was being blocked apparantly, as when I disabled that, everything worked. Thank you for your help!

TSR-DanielH · 01-21-2010, 11:08 PM

worrtx wrote:

Yes, it was indeed the firewall. The voice chat server is what was being blocked apparantly, as when I disabled that, everything worked. Thank you for your help!

Ah, I forgot to mention the voice chat server but I'm glad you noticed it. Please let us know if you need any further assistance.

R/T93 · 01-21-2010, 11:24 PM

Half my guild on permafrost cant log in with the same exact symptoms as the OP.

I cant log in Permafrost. (Permafrost server (DOWN) is what it says next to my perma toons on character select window.

I can log in Nagafen

adama · 01-22-2010, 12:50 AM

This did not work,

I have deleted all entries followed your steps

Disabled Firewall also

still the same problem

adama · 01-22-2010, 06:16 PM

Still no resolution, come on i paying and cant play help

TSR-DanielH · 01-22-2010, 07:33 PM

If this isn't being caused by a firewall, then a router would be the next most likely possibility. If you are using a router then please try bypassing it so that your computer is connected directly to the modem. If that fixes the problem then you will need to set up that router for port forwarding in order to continue using it. The following site has detailed information about how to do so:http://portforward.com/Simply select the router you're using, click the 'skip this advertisement' link, and then select Everquest 2 on the following list. That should present you with instructions on how to set up port forwarding on yoru router.

adama · 01-22-2010, 09:25 PM

Dont think its the router, took computer to different network different location and it still hangs at zone screen

What next?

A reinstall on 2 pc's gemme a break whats going on ???????????

No way 2 PC's, 2 accounts, on 2 different networks, should have this issue

TSR-DanielH · 01-22-2010, 10:01 PM

Greetings,

I'm not completely discounting that this could be related to the server in some way. That said, this board is for technical support and I can't modify the servers so I need to approach this from a computer problem perspective. Based on that, the only common links between the 2 computers would be the router, modem, and ISP. As such, my plan is to eliminate them as possible causes one by one. Removing the router from the loop is the easiest to eliminate so that is why I'm suggesting it. If you are positive that this has nothing to do with your computer then I would advise using the /bug command to submit a bug report instead.

adama · 01-23-2010, 08:37 PM

Scratch that 3 Computers now with same issue 3 different location...

Reinstalled one and it did not fix a thing!!!!

3 different networks different routers, only thing all three networks have in common is the ISP which says they do not do port blocking..

Maybe sony should call them and beat ars cause this is getting real old

Great Plains Communications 1600 Great Plains Centre Blair, NE 68008

Phone 888.343.8014 Fax 402.426.6099 Email [email protected]

Ohh As stated before this didnt happen till last patch so what did SOE do ?????

01-21-2010, 10:40 PM	#3
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Greetings, Generally this means that your firewall has stopped recognizing the game after an update. If you're using a firewall then please open the exception list for that program and delete any entries for Everquest2, EQ2, or launchpad. Then restart the launcher(right click and run as an admin if you're using Win7 or Vista) and select 'allow' whenever prompted. That should refresh the firewall entries and will correct the problem in most cases. __________________ Daniel H Technical Support Representative Sony Online Entertainment

01-21-2010, 11:08 PM	#5
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	worrtx wrote: Yes, it was indeed the firewall. The voice chat server is what was being blocked apparantly, as when I disabled that, everything worked. Thank you for your help! Ah, I forgot to mention the voice chat server but I'm glad you noticed it. Please let us know if you need any further assistance. __________________ Daniel H Technical Support Representative Sony Online Entertainment

01-21-2010, 11:24 PM	#6
R/T93 Loremaster Join Date: Nov 2005 Posts: 58	Half my guild on permafrost cant log in with the same exact symptoms as the OP. I cant log in Permafrost. (Permafrost server (DOWN) is what it says next to my perma toons on character select window. I can log in Nagafen __________________ Ultor Permafrost

01-22-2010, 07:33 PM	#9
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	If this isn't being caused by a firewall, then a router would be the next most likely possibility. If you are using a router then please try bypassing it so that your computer is connected directly to the modem. If that fixes the problem then you will need to set up that router for port forwarding in order to continue using it. The following site has detailed information about how to do so:http://portforward.com/Simply select the router you're using, click the 'skip this advertisement' link, and then select Everquest 2 on the following list. That should present you with instructions on how to set up port forwarding on yoru router. __________________ Daniel H Technical Support Representative Sony Online Entertainment

01-22-2010, 10:01 PM	#11
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Greetings, I'm not completely discounting that this could be related to the server in some way. That said, this board is for technical support and I can't modify the servers so I need to approach this from a computer problem perspective. Based on that, the only common links between the 2 computers would be the router, modem, and ISP. As such, my plan is to eliminate them as possible causes one by one. Removing the router from the loop is the easiest to eliminate so that is why I'm suggesting it. If you are positive that this has nothing to do with your computer then I would advise using the /bug command to submit a bug report instead. __________________ Daniel H Technical Support Representative Sony Online Entertainment

01-21-2010, 09:35 PM	#1
adama General Join Date: Feb 2005 Posts: 10	As of midnight last night the Zone server wont load.. I log in just fine choose a charatcer Games starts loading Window pops up for Zone Server Loading Then I get kicked back to character select Vista home premium User Account control turned off Launcher set to Admin Havent had an issue like this at all in the lasy 6 years.... Tried all characters loading into several different zones!!!! This is happening on both accounts on 2 different PC's on the same network HELP

01-21-2010, 10:33 PM	#2
worrtx Newbie Join Date: Jan 2010 Posts: 2	I am having the same problem. I can load into the title screen but not the world. It says "trying login server 1, 2, 3..." then goes back to character select. I have made a few new characters on different servers and none of them can log in either. Would love to find a solution! Everything worked fine yesterday.

01-21-2010, 11:04 PM	#4
worrtx Newbie Join Date: Jan 2010 Posts: 2	Yes, it was indeed the firewall. The voice chat server is what was being blocked apparantly, as when I disabled that, everything worked. Thank you for your help!

01-22-2010, 12:50 AM	#7
adama General Join Date: Feb 2005 Posts: 10	This did not work, I have deleted all entries followed your steps Disabled Firewall also still the same problem

01-22-2010, 06:16 PM	#8
adama General Join Date: Feb 2005 Posts: 10	Still no resolution, come on i paying and cant play help

01-22-2010, 09:25 PM	#10
adama General Join Date: Feb 2005 Posts: 10	Dont think its the router, took computer to different network different location and it still hangs at zone screen What next? A reinstall on 2 pc's gemme a break whats going on ??????????? No way 2 PC's, 2 accounts, on 2 different networks, should have this issue

01-23-2010, 08:37 PM	#12
adama General Join Date: Feb 2005 Posts: 10	Scratch that 3 Computers now with same issue 3 different location... Reinstalled one and it did not fix a thing!!!! 3 different networks different routers, only thing all three networks have in common is the ISP which says they do not do port blocking.. Maybe sony should call them and beat ars cause this is getting real old Great Plains Communications 1600 Great Plains Centre Blair, NE 68008 Phone 888.343.8014 Fax 402.426.6099 Email [email protected] Ohh As stated before this didnt happen till last patch so what did SOE do ?????