Forgot email AND password

Thunder_Hor · 12-12-2009, 11:52 PM

I just recently started playing again. I have an old account with some pretty advanced characters and I'd rather not start over. I don't remember the exact email account I used. When I click on the "forgot email" link, it just reopens the normal login. I can verify my identity however possible. Please help. My old character is still listed on the server so I know it still exists.

Thunder_Hor · 12-13-2009, 12:28 AM

Anyone? Bueller?

Trellium · 12-13-2009, 12:54 AM

It's Saturday night, support people to deal with account issues may not be around until Monday.

I don't know where you are going to try to reset the email, I usually only get the options for "forgot password" and "Forgot user name". If you click Forgot User Name, it will email it to the email address on file. If you click Forgot Password, I believe it sets the password randomly and emails the info to the email on the file.

If you no longer have that email address and you forgot your access info, then you need to contact to customer service (weekdays).

Wingrider01 · 12-13-2009, 10:01 AM

Trellium wrote:

It's Saturday night, support people to deal with account issues may not be around until Monday.
I don't know where you are going to try to reset the email, I usually only get the options for "forgot password" and "Forgot user name". If you click Forgot User Name, it will email it to the email address on file. If you click Forgot Password, I believe it sets the password randomly and emails the info to the email on the file.
If you no longer have that email address and you forgot your access info, then you need to contact to customer service (weekdays).

Support hours are Monday to Friday 10 AM to 7 PM Pacific, live chat is accessable from the upper right hand corner of the forum - Search the Knowledge Base, the chat support. Make sure to adjust to the pacific time zone, if you get the message that it is under maintenance you are checking during the hours they are closed.

TSR-DanielH · 12-14-2009, 10:40 PM

This isn't the kind of thing we can help with over the forums since it requires verifying your account information. Please contact us through phone, chat, or e-mail support and we will help you recover your old account. The following link contains our contact information:

http://help.station.sony.com/cgi-bi...p?p_faqid=10404

12-13-2009, 10:01 AM	#4
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Trellium wrote: It's Saturday night, support people to deal with account issues may not be around until Monday. I don't know where you are going to try to reset the email, I usually only get the options for "forgot password" and "Forgot user name". If you click Forgot User Name, it will email it to the email address on file. If you click Forgot Password, I believe it sets the password randomly and emails the info to the email on the file. If you no longer have that email address and you forgot your access info, then you need to contact to customer service (weekdays). Support hours are Monday to Friday 10 AM to 7 PM Pacific, live chat is accessable from the upper right hand corner of the forum - Search the Knowledge Base, the chat support. Make sure to adjust to the pacific time zone, if you get the message that it is under maintenance you are checking during the hours they are closed. __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

12-14-2009, 10:40 PM	#5
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	This isn't the kind of thing we can help with over the forums since it requires verifying your account information. Please contact us through phone, chat, or e-mail support and we will help you recover your old account. The following link contains our contact information: http://help.station.sony.com/cgi-bi...p?p_faqid=10404 __________________ Daniel H Technical Support Representative Sony Online Entertainment

12-12-2009, 11:52 PM	#1
Thunder_Hor General Join Date: Dec 2009 Posts: 8	I just recently started playing again. I have an old account with some pretty advanced characters and I'd rather not start over. I don't remember the exact email account I used. When I click on the "forgot email" link, it just reopens the normal login. I can verify my identity however possible. Please help. My old character is still listed on the server so I know it still exists.

12-13-2009, 12:28 AM	#2
Thunder_Hor General Join Date: Dec 2009 Posts: 8	Anyone? Bueller?

12-13-2009, 12:54 AM	#3
Trellium Loremaster Join Date: Sep 2006 Posts: 747	It's Saturday night, support people to deal with account issues may not be around until Monday. I don't know where you are going to try to reset the email, I usually only get the options for "forgot password" and "Forgot user name". If you click Forgot User Name, it will email it to the email address on file. If you click Forgot Password, I believe it sets the password randomly and emails the info to the email on the file. If you no longer have that email address and you forgot your access info, then you need to contact to customer service (weekdays).