Unable to patch SoD

Zimorod · 09-24-2009, 12:21 AM

I started to download the SoD around 11 am today. Saw my red "play" button, clicked it, got error message and EQ2 shut down itself. Started the launcher again, and ever since that download cancells itself, or progress gets stuck and download timer actually goes up instead of down. I am getting estimated 24 hours of download time. Talked to friends in vent, it took the a few min to be done with their downloads, so there is something wrong with what is happening here.

I run Vista, so I read all I could find about overcoming problems caused by Vista and tryed all that was suggested. I am running game as admin, I made sure to check compatability mode, I disabled UAC and restarted machine and tried to patch again. Same 24 hours of download SMILEY I've been struggling all day, its 9 pm now and I still have not found the problem. I hope you can help me.

Zimorod · 09-24-2009, 12:22 AM

Oh, and I reset routers and restarted computer of course.

Wingrider01 · 09-24-2009, 07:56 AM

Are you running Vista or Windows 7? If so try right click on the icon and run as administrator

Zimorod · 09-24-2009, 11:24 AM

Did you even read my post before commenting on it?? SMILEY I wrote it all, what I run and what I have done so far.

Wingrider01 · 09-24-2009, 01:53 PM

Zimorodok wrote:

Did you even read my post before commenting on it?? I wrote it all, what I run and what I have done so far.

Sorry, that is the standard results for Vista, try moving the eq2 directory outside of the program files directory, even with the UAC off the security model handles that directory differently, sometimes turning UAC off enhances the problems.

TSR-DanielH · 09-24-2009, 02:24 PM

Wingrider01 wrote:

Zimorodok wrote:
Did you even read my post before commenting on it?? I wrote it all, what I run and what I have done so far.
Sorry, that is the standard results for Vista, try moving the eq2 directory outside of the program files directory, even with the UAC off the security model handles that directory differently, sometimes turning UAC off enhances the problems.

That's a good suggestion and may correct the issue in this case.

Besides that, it's also possible that a firewall is blocking the game. If you have a firewall then please open the exception list and delete any entries that contain the words Everquest 2, EQ2, or launchpad. Then restart the launcher by running as an administrator and it should ask you to allow or deny again. Select allow and see if you can download the patch at that point.

Zimorod · 09-24-2009, 03:48 PM

Thank you, I now did all of that: moved Sony folder from program files folder, made sure I deleted launchpad and anything that had EQ2 word from Firewall exception list, and started Launchpad again as admin. (It asked to allow again just as you said, and I did ). After scanning for updates for awhile, it let me enter name/password and is now downloading the patch with Est. time remaining FORTEEN hours.

I am desperate SMILEY

TSR-DanielH · 09-24-2009, 03:54 PM

Zimorodok wrote:

Thank you, I now did all of that: moved Sony folder from program files folder, made sure I deleted launchpad and anything that had EQ2 word from Firewall exception list, and started Launchpad again as admin. (It asked to allow again just as you said, and I did ). After scanning for updates for awhile, it let me enter name/password and is now downloading the patch with Est. time remaining FORTEEN hours.
I am desperate

Are you running it from the shortcut on your desktop or from the .exe in the new folder you moved the game to? It's possible that it's trying to run download the game to the old folder. If it was trying to redownload the entire game then that might explain the 14 hour ETA.

Zimorod · 09-24-2009, 04:03 PM

I changed the address in properties of old shoertcut to the new location of Sony folder outside the program files folder. Is that possible it still trying to download me the entire game? should I close it and start again by using eq2 aplication directly from the folder? I guess I'll try it cant be worse that this right SMILEY I'll keep you posted

Zimorod · 09-24-2009, 04:08 PM

Well, I closed it and started from the folder. Est. remaining time TWELVE hours now.

any ideas?

Wingrider01 · 09-24-2009, 05:12 PM

Zimorodok wrote:

Well, I closed it and started from the folder. Est. remaining time TWELVE hours now.
any ideas?

I guess this is the time to ask a couple of more details

1. Is this a fresh install - you account shows general as a poster status so it appeatrs no active account

2. what is your connection speed - if unsure try www.speedtest.net

3. what patcher are you using - the original or new station launcher, station launcher is lot more efficient and easier to use.

If it is a fresh install, the game is arounf 10GB

Zimorod · 09-24-2009, 05:46 PM

Wingrider01 wrote:

Zimorodok wrote:
Well, I closed it and started from the folder. Est. remaining time TWELVE hours now.
any ideas?
I guess this is the time to ask a couple of more details
1. Is this a fresh install - you account shows general as a poster status so it appeatrs no active account
2. what is your connection speed - if unsure try www.speedtest.net
3. what patcher are you using - the original or new station launcher, station launcher is lot more efficient and easier to use.
If it is a fresh install, the game is arounf 10GB

1. No, it is not a fresh install. I have been playing EQ2 since day 1, never experienced a problem with downloading a patch or expansion before. I am just not a forum person and never registered for forums untill I had this need to post a question.

2.

3. the original. I also dont use profit UI (I heard its known to cause additional problems), I use Default.

Zimorod · 09-24-2009, 05:52 PM

oops, the link to speedtest i run seem to get messed up. maybe this one will be better http://www.speedtest.net/result/573988683.png

Zimorod · 09-24-2009, 05:57 PM

Just checked my launcher and now its showing 15 hours 48 min est remaining time SMILEY I am sofrustrated, I am thinking about just quitting trying.

TSR-DanielH · 09-24-2009, 06:47 PM

Zimorodok wrote:

oops, the link to speedtest i run seem to get messed up. maybe this one will be better http://www.speedtest.net/result/573988683.png

What kind of connection do you have? I just checked the site for your ISP and I can't even bring up the products and services page. I'm getting a site not found error.

Zimorod · 09-24-2009, 06:54 PM

TSR-DanielH wrote:

Zimorodok wrote:
oops, the link to speedtest i run seem to get messed up. maybe this one will be better http://www.speedtest.net/result/573988683.png
What kind of connection do you have? I just checked the site for your ISP and I can't even bring up the products and services page. I'm getting a site not found error.

It is wireles (the only option here in CO mountains), Skybeam

Mourdor · 09-25-2009, 12:27 AM

Here is something else to try. Go to Device Manager and disable the sound card drivers. If it is an onboard soundcard it sometimes interfears with the patcher.

09-24-2009, 12:21 AM	#1
Zimorod General Join Date: Sep 2009 Posts: 13	I started to download the SoD around 11 am today. Saw my red "play" button, clicked it, got error message and EQ2 shut down itself. Started the launcher again, and ever since that download cancells itself, or progress gets stuck and download timer actually goes up instead of down. I am getting estimated 24 hours of download time. Talked to friends in vent, it took the a few min to be done with their downloads, so there is something wrong with what is happening here. I run Vista, so I read all I could find about overcoming problems caused by Vista and tryed all that was suggested. I am running game as admin, I made sure to check compatability mode, I disabled UAC and restarted machine and tried to patch again. Same 24 hours of download I've been struggling all day, its 9 pm now and I still have not found the problem. I hope you can help me.

09-24-2009, 07:56 AM	#3
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Are you running Vista or Windows 7? If so try right click on the icon and run as administrator __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

09-24-2009, 01:53 PM	#5
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Zimorodok wrote: Did you even read my post before commenting on it?? I wrote it all, what I run and what I have done so far. Sorry, that is the standard results for Vista, try moving the eq2 directory outside of the program files directory, even with the UAC off the security model handles that directory differently, sometimes turning UAC off enhances the problems. __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

09-24-2009, 02:24 PM	#6
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Wingrider01 wrote: Zimorodok wrote: Did you even read my post before commenting on it?? I wrote it all, what I run and what I have done so far. Sorry, that is the standard results for Vista, try moving the eq2 directory outside of the program files directory, even with the UAC off the security model handles that directory differently, sometimes turning UAC off enhances the problems. That's a good suggestion and may correct the issue in this case. Besides that, it's also possible that a firewall is blocking the game. If you have a firewall then please open the exception list and delete any entries that contain the words Everquest 2, EQ2, or launchpad. Then restart the launcher by running as an administrator and it should ask you to allow or deny again. Select allow and see if you can download the patch at that point. __________________ Daniel H Technical Support Representative Sony Online Entertainment

09-24-2009, 03:54 PM	#8
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Zimorodok wrote: Thank you, I now did all of that: moved Sony folder from program files folder, made sure I deleted launchpad and anything that had EQ2 word from Firewall exception list, and started Launchpad again as admin. (It asked to allow again just as you said, and I did ). After scanning for updates for awhile, it let me enter name/password and is now downloading the patch with Est. time remaining FORTEEN hours. I am desperate Are you running it from the shortcut on your desktop or from the .exe in the new folder you moved the game to? It's possible that it's trying to run download the game to the old folder. If it was trying to redownload the entire game then that might explain the 14 hour ETA. __________________ Daniel H Technical Support Representative Sony Online Entertainment

09-24-2009, 12:22 AM	#2
Zimorod General Join Date: Sep 2009 Posts: 13	Oh, and I reset routers and restarted computer of course.

09-24-2009, 11:24 AM	#4
Zimorod General Join Date: Sep 2009 Posts: 13	Did you even read my post before commenting on it?? I wrote it all, what I run and what I have done so far.

09-24-2009, 03:48 PM	#7
Zimorod General Join Date: Sep 2009 Posts: 13	Thank you, I now did all of that: moved Sony folder from program files folder, made sure I deleted launchpad and anything that had EQ2 word from Firewall exception list, and started Launchpad again as admin. (It asked to allow again just as you said, and I did ). After scanning for updates for awhile, it let me enter name/password and is now downloading the patch with Est. time remaining FORTEEN hours. I am desperate

09-24-2009, 04:03 PM	#9
Zimorod General Join Date: Sep 2009 Posts: 13	I changed the address in properties of old shoertcut to the new location of Sony folder outside the program files folder. Is that possible it still trying to download me the entire game? should I close it and start again by using eq2 aplication directly from the folder? I guess I'll try it cant be worse that this right I'll keep you posted

09-24-2009, 04:08 PM	#10
Zimorod General Join Date: Sep 2009 Posts: 13	Well, I closed it and started from the folder. Est. remaining time TWELVE hours now. any ideas?

09-24-2009, 05:12 PM	#11
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Zimorodok wrote: Well, I closed it and started from the folder. Est. remaining time TWELVE hours now. any ideas? I guess this is the time to ask a couple of more details 1. Is this a fresh install - you account shows general as a poster status so it appeatrs no active account 2. what is your connection speed - if unsure try www.speedtest.net 3. what patcher are you using - the original or new station launcher, station launcher is lot more efficient and easier to use. If it is a fresh install, the game is arounf 10GB __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

09-24-2009, 05:46 PM	#12
Zimorod General Join Date: Sep 2009 Posts: 13	Wingrider01 wrote: Zimorodok wrote: Well, I closed it and started from the folder. Est. remaining time TWELVE hours now. any ideas? I guess this is the time to ask a couple of more details 1. Is this a fresh install - you account shows general as a poster status so it appeatrs no active account 2. what is your connection speed - if unsure try www.speedtest.net 3. what patcher are you using - the original or new station launcher, station launcher is lot more efficient and easier to use. If it is a fresh install, the game is arounf 10GB 1. No, it is not a fresh install. I have been playing EQ2 since day 1, never experienced a problem with downloading a patch or expansion before. I am just not a forum person and never registered for forums untill I had this need to post a question. 2. 3. the original. I also dont use profit UI (I heard its known to cause additional problems), I use Default.

09-24-2009, 05:52 PM	#13
Zimorod General Join Date: Sep 2009 Posts: 13	oops, the link to speedtest i run seem to get messed up. maybe this one will be better http://www.speedtest.net/result/573988683.png

09-24-2009, 05:57 PM	#14
Zimorod General Join Date: Sep 2009 Posts: 13	Just checked my launcher and now its showing 15 hours 48 min est remaining time I am sofrustrated, I am thinking about just quitting trying.

09-24-2009, 06:47 PM	#15
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Zimorodok wrote: oops, the link to speedtest i run seem to get messed up. maybe this one will be better http://www.speedtest.net/result/573988683.png What kind of connection do you have? I just checked the site for your ISP and I can't even bring up the products and services page. I'm getting a site not found error. __________________ Daniel H Technical Support Representative Sony Online Entertainment

09-24-2009, 06:54 PM	#16
Zimorod General Join Date: Sep 2009 Posts: 13	TSR-DanielH wrote: Zimorodok wrote: oops, the link to speedtest i run seem to get messed up. maybe this one will be better http://www.speedtest.net/result/573988683.png What kind of connection do you have? I just checked the site for your ISP and I can't even bring up the products and services page. I'm getting a site not found error. It is wireles (the only option here in CO mountains), Skybeam

09-25-2009, 12:27 AM	#17
Mourdor Loremaster Join Date: Nov 2004 Posts: 14	Here is something else to try. Go to Device Manager and disable the sound card drivers. If it is an onboard soundcard it sometimes interfears with the patcher.