Station Launcher crashes at start up

Capt_Jack · 09-03-2009, 01:32 AM

Everytime I try to run the station launcher it crashes. I can run EQ2 directly from the .exe file though. Here is the Message I recieve:

Problem signature:

Problem Event Name: APPCRASH

Application Name: StationLauncher.exe

Application Version: 0.0.0.0

Application Timestamp: 4a89d69d

Fault Module Name: npsoeact.dll

Fault Module Version: 1.0.3.77

Fault Module Timestamp: 4a7759f6

Exception Code: c0000005

Exception Offset: 0001ff93

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: f685

Additional Information 2: 6db0a4138f512d599a77a80ca2840dd1

Additional Information 3: c6ce

Additional Information 4: 304694bfd38187062f6282c282961986

Running Vista if that matters and have deleted and reinstalled the launcher and still crashes.

TSR-DanielH · 09-03-2009, 02:47 PM

Greetings,

Was the station launcher working on your computer before or is this your first attempt to use it? If you were using it previously, has anything changed with your computer since then? Also, are you reinstalling from a saved file on your computer or are you grabbing a fresh download from the station launcher site? There was a station launcher update on 8/19 that requires a manual download from the site, here:

http://launcher.station.sony.com/

Capt_Jack · 09-03-2009, 03:36 PM

Fresh download.... Installed the game and it said I needed the launcher, launcher ran once to update the game but not a 2nd time. D/Led from site on 9/1 and 9/2

TSR-DanielH · 09-03-2009, 03:55 PM

Are you using Vista or Windows 7 on that computer? If so, make sure to follow these steps:

1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator"

Capt_Jack · 09-03-2009, 04:40 PM

Already done and still the same thing. I also noticed that everytime I try to run the launcher that it is creating another Sony Online Entertainment folder on my drive and the folder is empty except for a Digests folder inside of it which is empty as well.

Capt_Jack · 09-03-2009, 07:09 PM

Solved the problem, I made the same mistake that you did. the new launcher does not need to run as Windows XP (Service Pack 2). Unselected this and it has started and run 3 times so far, a new record....

TSR-DanielH · 09-03-2009, 07:15 PM

Capt_Jack wrote:

Solved the problem, I made the same mistake that you did. the new launcher does not need to run as Windows XP (Service Pack 2). Unselected this and it has started and run 3 times so far, a new record....

That's interesting. I didn't receive notice that the compatibility mode for the station launcher has changed. Thanks for keeping me informed regarding this issue.

09-03-2009, 02:47 PM	#2
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Greetings, Was the station launcher working on your computer before or is this your first attempt to use it? If you were using it previously, has anything changed with your computer since then? Also, are you reinstalling from a saved file on your computer or are you grabbing a fresh download from the station launcher site? There was a station launcher update on 8/19 that requires a manual download from the site, here: http://launcher.station.sony.com/ __________________ Daniel H Technical Support Representative Sony Online Entertainment

09-03-2009, 03:55 PM	#4
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Are you using Vista or Windows 7 on that computer? If so, make sure to follow these steps: 1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator" __________________ Daniel H Technical Support Representative Sony Online Entertainment

09-03-2009, 07:15 PM	#7
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Capt_Jack wrote: Solved the problem, I made the same mistake that you did. the new launcher does not need to run as Windows XP (Service Pack 2). Unselected this and it has started and run 3 times so far, a new record.... That's interesting. I didn't receive notice that the compatibility mode for the station launcher has changed. Thanks for keeping me informed regarding this issue. __________________ Daniel H Technical Support Representative Sony Online Entertainment

09-03-2009, 01:32 AM	#1
Capt_Jack Loremaster Join Date: Nov 2004 Posts: 5	Everytime I try to run the station launcher it crashes. I can run EQ2 directly from the .exe file though. Here is the Message I recieve: Problem signature: Problem Event Name: APPCRASH Application Name: StationLauncher.exe Application Version: 0.0.0.0 Application Timestamp: 4a89d69d Fault Module Name: npsoeact.dll Fault Module Version: 1.0.3.77 Fault Module Timestamp: 4a7759f6 Exception Code: c0000005 Exception Offset: 0001ff93 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Information 1: f685 Additional Information 2: 6db0a4138f512d599a77a80ca2840dd1 Additional Information 3: c6ce Additional Information 4: 304694bfd38187062f6282c282961986 Running Vista if that matters and have deleted and reinstalled the launcher and still crashes.

09-03-2009, 03:36 PM	#3
Capt_Jack Loremaster Join Date: Nov 2004 Posts: 5	Fresh download.... Installed the game and it said I needed the launcher, launcher ran once to update the game but not a 2nd time. D/Led from site on 9/1 and 9/2

09-03-2009, 04:40 PM	#5
Capt_Jack Loremaster Join Date: Nov 2004 Posts: 5	Already done and still the same thing. I also noticed that everytime I try to run the launcher that it is creating another Sony Online Entertainment folder on my drive and the folder is empty except for a Digests folder inside of it which is empty as well.

09-03-2009, 07:09 PM	#6
Capt_Jack Loremaster Join Date: Nov 2004 Posts: 5	Solved the problem, I made the same mistake that you did. the new launcher does not need to run as Windows XP (Service Pack 2). Unselected this and it has started and run 3 times so far, a new record....