EQ2 Forum Archive @ EQ2Wire

 

Go Back   EQ2 Forum Archive @ EQ2Wire > EverQuest II > Support Forums > Tech Area > General Tech Support Questions
Members List

Notices

Reply
Thread Tools
Unread 06-04-2009, 08:23 AM   #1
LostSerpant

Loremaster
LostSerpant's Avatar
 
Join Date: Jul 2006
Location: Reaperscurse
Posts: 16
Default

heya all station wont accept my bank details not sure why i have funds in there and ive put all the details in right can any 1 help plssssssssssssssssssssss

LostSerpant is offline   Reply With Quote
Unread 06-10-2009, 03:08 PM   #2
TSR-DanielH

Customer Service
TSR-DanielH's Avatar
 
Join Date: May 2008
Posts: 5,593
Default

Greetings,

It's going to be hard to tell you what is wrong without looking at your account, but most billing problems are caused by incorrect address/zip code fields.  We verify the information you provide against what the bank has on file and if anything isn't exactly correct then it will probably decline.  In most cases it is actually the zip code field.  Some banks will use a 9 digit zip code instead of the 5 digit code that most people are used to.  If that's what they use then that is what we will need.

The easiest way to correct this problem is to find a billing statement from the bank and then copy all of the information letter for letter.  That will usually resolve the problem.

__________________
Daniel H

Technical Support Representative

Sony Online Entertainment
TSR-DanielH is offline   Reply With Quote
Reply


Forum Jump


All times are GMT. The time now is 05:33 PM.

vBulletin skin by: CompleteGFX.com
Powered by vBulletin® Version 3.7.5
Copyright ©2000 - 2025, Jelsoft Enterprises Ltd.
All threads and posts originally from the EQ2 and Station forums operated by Sony Online Entertainment. Their use is by express written permission.