expansion not reconized

loginya · 06-03-2009, 08:25 AM

i bought (digital download) the expansion for my second account and its saying i do not have the expansion at all. if u cant fix it give me my money back.

TSR-DanielH · 06-08-2009, 10:25 PM

In most cases that simply means that it is not displaying correctly. Are you actually getting blocked from using the features provided by that expansion? Try logging in and opening the achievement point window. Check the far right tab and it will tell you if you do not have the most recent expansion.

If it is saying that you don't have it then it was probably purchased on the wrong account by mistake. You might want to call us so we can track it down and move it to the right place. I have included a link with out contact info below:

http://help.station.sony.com/cgi-bi...p?p_faqid=10404

06-08-2009, 10:25 PM	#2
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	In most cases that simply means that it is not displaying correctly. Are you actually getting blocked from using the features provided by that expansion? Try logging in and opening the achievement point window. Check the far right tab and it will tell you if you do not have the most recent expansion. If it is saying that you don't have it then it was probably purchased on the wrong account by mistake. You might want to call us so we can track it down and move it to the right place. I have included a link with out contact info below: http://help.station.sony.com/cgi-bi...p?p_faqid=10404 __________________ Daniel H Technical Support Representative Sony Online Entertainment

06-03-2009, 08:25 AM	#1
loginya Newbie Join Date: Jun 2009 Posts: 1	i bought (digital download) the expansion for my second account and its saying i do not have the expansion at all. if u cant fix it give me my money back.