Crash to desktop on multiple computers

Falidaar · 03-20-2009, 04:00 PM

I am experiencing crashes to desktop on a regular basis. This happens in any zone under many different circumstances. I've sat in the guild hall doing nothing and crash to crashing during a full raid. Typically I can play for 15 - 30 minutes before I crash. Sometimes longer, but rarely more than an hour. This started several weeks ago. I have tried using 3 different computers from 3 different locations and the problem happens on all systems. I have tried deleting all the typical configuration files and none of those helped. I have also made sure I am using the latest motherboard and video drivers.

The one common thing I have found is a file called ui contains the following message:

Couldn't load .xmlEncountered data outside of container tags

This file appears on every system that I have tried when the crash occurs. It is that last file written when the game crashes. Considering that I have recreated this problem on 3 different systems I suspect I have an account problem. Please help!

Oh... and any idea why the picture in my signature is not lining up right. Tried all kinds of things for that too.

TSR-DanielH · 03-20-2009, 05:25 PM

Greetings,

I am not aware of any account bugs that will cause the error you're seeing. The account bug that can crash you to desktop will usually do so with an 'invalid login/password' message.

I realize that you've already deleted some files, but that error does look like a UI related crash. Please make sure you've gone through all the files listed below:

cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.ini

03-20-2009, 04:00 PM	#1
Falidaar Loremaster Join Date: Nov 2004 Posts: 2	I am experiencing crashes to desktop on a regular basis. This happens in any zone under many different circumstances. I've sat in the guild hall doing nothing and crash to crashing during a full raid. Typically I can play for 15 - 30 minutes before I crash. Sometimes longer, but rarely more than an hour. This started several weeks ago. I have tried using 3 different computers from 3 different locations and the problem happens on all systems. I have tried deleting all the typical configuration files and none of those helped. I have also made sure I am using the latest motherboard and video drivers. The one common thing I have found is a file called ui contains the following message: Couldn't load .xmlEncountered data outside of container tags This file appears on every system that I have tried when the crash occurs. It is that last file written when the game crashes. Considering that I have recreated this problem on 3 different systems I suspect I have an account problem. Please help! Oh... and any idea why the picture in my signature is not lining up right. Tried all kinds of things for that too. __________________

03-20-2009, 05:25 PM	#2
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Greetings, I am not aware of any account bugs that will cause the error you're seeing. The account bug that can crash you to desktop will usually do so with an 'invalid login/password' message. I realize that you've already deleted some files, but that error does look like a UI related crash. Please make sure you've gone through all the files listed below: cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.ini __________________ Daniel H Technical Support Representative Sony Online Entertainment