Opening EQ2 problems

knite · 01-27-2009, 09:29 PM

Hi,

I am having a problem opening EQ2. When i push the big red (PLAY) button, it starts loading then an error come up saying " Everquest II has detected an unrecoverable error and must shutdown.

E:/live/eq2/framework/core/devices/src/DirectX9RenderDevice.cpp

(1246):

DirectX Error. (D3DERR_NOTAVAILABLE)

0097bf23

That is basically what its saying, im not sure what the problem is. If anyone could help me out with this problem it would really be helpful so i can go back and enjoy my days in EQ2. Thanks again!

Laloeb · 01-28-2009, 05:01 PM

I too am having the same problem, not sure why it is looking for E Drive though...this is my CD Rom Drive letter.

Wingrider01 · 01-28-2009, 07:46 PM

Laloeb wrote:

I too am having the same problem, not sure why it is looking for E Drive though...this is my CD Rom Drive letter.

It is not looking for anything on your e drive, there is an informational message to pinpoint the location in the code.

It would help if you each used seperate trheads and posted teh dxdiag information on the system. Follow the stickied post on what and how to post

TSR-DanielH · 01-28-2009, 08:00 PM

The DXdiag information would definitely be helpful. The first section should contain most of the info we're looking for.

The error is indicating a directx file so a graphics card issue would be my first guess. You'll probably want to reinstall directx 9.0c and check for any driver updates.

01-28-2009, 07:46 PM	#3
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Laloeb wrote: I too am having the same problem, not sure why it is looking for E Drive though...this is my CD Rom Drive letter. It is not looking for anything on your e drive, there is an informational message to pinpoint the location in the code. It would help if you each used seperate trheads and posted teh dxdiag information on the system. Follow the stickied post on what and how to post __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

01-28-2009, 08:00 PM	#4
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	The DXdiag information would definitely be helpful. The first section should contain most of the info we're looking for. The error is indicating a directx file so a graphics card issue would be my first guess. You'll probably want to reinstall directx 9.0c and check for any driver updates. __________________ Daniel H Technical Support Representative Sony Online Entertainment

01-27-2009, 09:29 PM	#1
knite General Join Date: Jan 2009 Posts: 2	Hi, I am having a problem opening EQ2. When i push the big red (PLAY) button, it starts loading then an error come up saying " Everquest II has detected an unrecoverable error and must shutdown. E:/live/eq2/framework/core/devices/src/DirectX9RenderDevice.cpp (1246): DirectX Error. (D3DERR_NOTAVAILABLE) 0097bf23 That is basically what its saying, im not sure what the problem is. If anyone could help me out with this problem it would really be helpful so i can go back and enjoy my days in EQ2. Thanks again!

01-28-2009, 05:01 PM	#2
Laloeb Loremaster Join Date: Nov 2004 Posts: 2	I too am having the same problem, not sure why it is looking for E Drive though...this is my CD Rom Drive letter.