Patcher won't connect

Lint26 · 11-12-2008, 07:45 PM

Everytime I tried load the patcher or station launcher it takes an age to say preparing files and then doesn't get past saying connecting. This has only started happening since yesterday - its been fine for well over a year on this PC before hand. I've not installed anything new in that time either.

I can get into game fine via the exe file, but I can't start the updater. I've run a trace on patch.station.sony.com which I pasted below - any ideas?

Windows IP Configuration

Host Name . . . . . . . . . . . . : Mark-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connection Physical Address. . . . . . . . . : 00-1D-60-AC-00-1D DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2002:5cec:8504:1234:e160:39d3:53d7:9695(Preferred) Temporary IPv6 Address. . . . . . : 2002:5cec:8504:1234:b9da:49d9:8119:6489(Preferred) Link-local IPv6 Address . . . . . : fe80::e160:39d3:53d7:9695%8(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 12 November 2008 18:49:25 Lease Expires . . . . . . . . . . : 10 November 2017 18:49:24 Default Gateway . . . . . . . . . : fe80::21c:dfff:fea3:69a1%8 192.168.2.1 DHCP Server . . . . . . . . . . . : 192.168.2.1 DHCPv6 IAID . . . . . . . . . . . : 201333756 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-B4-87-85-00-1D-60-AC-00-1D DNS Servers . . . . . . . . . . . : 192.168.2.1 192.168.2.1 194.168.4.100 194.168.8.100 NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Belkin Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : 6TO4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : 6TO4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

Tracing route to patch.station.sony.com [64.37.156.7]

over a maximum of 30 hops:

0 Mark-PC.Belkin [192.168.2.2]

1 192.168.2.1

2 10.63.64.1

3 osr01smal-v15.network.virginmedia.net [62.30.193.99]

4 osr01perr-tenge71.network.virginmedia.net [62.30.247.53]

5 perr-t3core-1a-ge-010-0.network.virginmedia.net [80.0.176.69]

6 man-bb-a-as1-0.network.virginmedia.net [213.105.175.181]

7 212.187.136.125

8 ae-4-4.ebr1.London1.Level3.net [4.69.133.102]

9 ae-1-100.ebr2.London1.Level3.net [4.69.132.118]

10 * ae-42.ebr1.NewYork1.Level3.net [4.69.137.70]

11 ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]

12 ae-63-63.ebr3.NewYork1.Level3.net [4.69.134.97]

13 ae-6.ebr2.Dallas1.Level3.net [4.69.137.121]

14 ae-82-82.csw3.Dallas1.Level3.net [4.69.136.146]

15 ge-3-0-0-89.bbr2.Dallas1.Level3.net [4.68.19.130]

16 as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149]

17 so-10-0.hsa2.SanDiego1.Level3.net [4.68.113.42]

18 vl862.sdtermswitch-2.sonyonline.net [63.212.173.146]

19 vl83.sdtermsw-1.sonyonline.net [64.37.128.29]

20 vl180.sdt-slb1.sonyonline.net [64.37.144.18]

21 patch-virt7.station.sony.com [64.37.156.7]

Computing statistics for 525 seconds...

Source to Here This Node/Link

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

0 Mark-PC.Belkin [192.168.2.2]

0/ 100 = 0% |

1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1

2/ 100 = 2% |

2 27ms 7/ 100 = 7% 5/ 100 = 5% 10.63.64.1

0/ 100 = 0% |

3 35ms 6/ 100 = 6% 4/ 100 = 4% osr01smal-v15.network.virginmedia.net [62.30.193.99]

0/ 100 = 0% |

4 31ms 2/ 100 = 2% 0/ 100 = 0% osr01perr-tenge71.network.virginmedia.net [62.30.247.53]

1/ 100 = 1% |

5 27ms 6/ 100 = 6% 3/ 100 = 3% perr-t3core-1a-ge-010-0.network.virginmedia.net [80.0.176.69]

0/ 100 = 0% |

6 38ms 5/ 100 = 5% 2/ 100 = 2% man-bb-a-as1-0.network.virginmedia.net [213.105.175.181]

0/ 100 = 0% |

7 47ms 3/ 100 = 3% 0/ 100 = 0% 212.187.136.125

1/ 100 = 1% |

8 38ms 6/ 100 = 6% 2/ 100 = 2% ae-4-4.ebr1.London1.Level3.net [4.69.133.102]

0/ 100 = 0% |

9 37ms 4/ 100 = 4% 0/ 100 = 0% ae-1-100.ebr2.London1.Level3.net [4.69.132.118]

1/ 100 = 1% |

10 102ms 7/ 100 = 7% 2/ 100 = 2% ae-42.ebr1.NewYork1.Level3.net [4.69.137.70]

0/ 100 = 0% |

11 112ms 9/ 100 = 9% 4/ 100 = 4% ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]

0/ 100 = 0% |

12 110ms 7/ 100 = 7% 2/ 100 = 2% ae-63-63.ebr3.NewYork1.Level3.net [4.69.134.97]

0/ 100 = 0% |

13 142ms 6/ 100 = 6% 1/ 100 = 1% ae-6.ebr2.Dallas1.Level3.net [4.69.137.121]

0/ 100 = 0% |

14 146ms 10/ 100 = 10% 5/ 100 = 5% ae-82-82.csw3.Dallas1.Level3.net [4.69.136.146]

0/ 100 = 0% |

15 --- 100/ 100 =100% 95/ 100 = 95% ge-3-0-0-89.bbr2.Dallas1.Level3.net [4.68.19.130]

0/ 100 = 0% |

16 --- 100/ 100 =100% 95/ 100 = 95% as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149]

0/ 100 = 0% |

17 --- 100/ 100 =100% 95/ 100 = 95% so-10-0.hsa2.SanDiego1.Level3.net [4.68.113.42]

0/ 100 = 0% |

18 174ms 5/ 100 = 5% 0/ 100 = 0% vl862.sdtermswitch-2.sonyonline.net [63.212.173.146]

1/ 100 = 1% |

19 168ms 6/ 100 = 6% 0/ 100 = 0% vl83.sdtermsw-1.sonyonline.net [64.37.128.29]

1/ 100 = 1% |

20 168ms 7/ 100 = 7% 0/ 100 = 0% vl180.sdt-slb1.sonyonline.net [64.37.144.18]

1/ 100 = 1% |

21 171ms 8/ 100 = 8% 0/ 100 = 0% patch-virt7.station.sony.com [64.37.156.7]

Lint26 · 11-13-2008, 08:02 PM

/bump I've tried everything in all the threads, but its still not working. With the next guarenteed patch on tueday, would be nice to fix this before I'm not running the same game version as the server

Lint26 · 11-17-2008, 04:08 PM

I've worked out its a problem with my hardwired router connection. When I go wireless on my laptop its fine or when I plug the modem straight into the desktop its fine. I'd like to not have to plug my modem straight into the desktop each time I want to patch - so any ideas what it could be/what I could check on my router?

Wingrider01 · 11-17-2008, 08:11 PM

Lint@Runnyeye wrote:

I've worked out its a problem with my hardwired router connection. When I go wireless on my laptop its fine or when I plug the modem straight into the desktop its fine. I'd like to not have to plug my modem straight into the desktop each time I want to patch - so any ideas what it could be/what I could check on my router?

What router do you have? A lot of the newer ones have built in firewalls that need to be configured.

Lint26 · 11-21-2008, 12:11 PM

Turned the router firewall off and still no joy. Its bugging me now.

TSR-DanielH · 11-21-2008, 08:45 PM

Lint@Runnyeye wrote:

I've worked out its a problem with my hardwired router connection. When I go wireless on my laptop its fine or when I plug the modem straight into the desktop its fine. I'd like to not have to plug my modem straight into the desktop each time I want to patch - so any ideas what it could be/what I could check on my router?

You may need to set up port forwarding. You can find a walkthrough on how to do so at the following website:

http://www.portforward.com/english/...routerindex.htm

Simply select the router that you use and then select Everquest 2 on the next page. It will show you instructions on how to set up your router.

11-17-2008, 08:11 PM	#4
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Lint@Runnyeye wrote: I've worked out its a problem with my hardwired router connection. When I go wireless on my laptop its fine or when I plug the modem straight into the desktop its fine. I'd like to not have to plug my modem straight into the desktop each time I want to patch - so any ideas what it could be/what I could check on my router? What router do you have? A lot of the newer ones have built in firewalls that need to be configured. __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

11-21-2008, 08:45 PM	#6
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Lint@Runnyeye wrote: I've worked out its a problem with my hardwired router connection. When I go wireless on my laptop its fine or when I plug the modem straight into the desktop its fine. I'd like to not have to plug my modem straight into the desktop each time I want to patch - so any ideas what it could be/what I could check on my router? You may need to set up port forwarding. You can find a walkthrough on how to do so at the following website: http://www.portforward.com/english/...routerindex.htm Simply select the router that you use and then select Everquest 2 on the next page. It will show you instructions on how to set up your router. __________________ Daniel H Technical Support Representative Sony Online Entertainment

11-12-2008, 07:45 PM	#1
Lint26 Loremaster Join Date: Nov 2005 Posts: 231	Everytime I tried load the patcher or station launcher it takes an age to say preparing files and then doesn't get past saying connecting. This has only started happening since yesterday - its been fine for well over a year on this PC before hand. I've not installed anything new in that time either. I can get into game fine via the exe file, but I can't start the updater. I've run a trace on patch.station.sony.com which I pasted below - any ideas? Windows IP Configuration Host Name . . . . . . . . . . . . : Mark-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : Belkin Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Belkin Description . . . . . . . . . . . : Intel(R) 82566DC-2 Gigabit Network Connection Physical Address. . . . . . . . . : 00-1D-60-AC-00-1D DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2002:5cec:8504:1234:e160:39d3:53d7:9695(Preferred) Temporary IPv6 Address. . . . . . : 2002:5cec:8504:1234:b9da:49d9:8119:6489(Preferred) Link-local IPv6 Address . . . . . : fe80::e160:39d3:53d7:9695%8(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 12 November 2008 18:49:25 Lease Expires . . . . . . . . . . : 10 November 2017 18:49:24 Default Gateway . . . . . . . . . : fe80::21c:dfff:fea3:69a1%8 192.168.2.1 DHCP Server . . . . . . . . . . . : 192.168.2.1 DHCPv6 IAID . . . . . . . . . . . : 201333756 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-B4-87-85-00-1D-60-AC-00-1D DNS Servers . . . . . . . . . . . : 192.168.2.1 192.168.2.1 194.168.4.100 194.168.8.100 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter Local Area Connection* 6: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Belkin Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 7: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : 6TO4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 9: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : 6TO4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tracing route to patch.station.sony.com [64.37.156.7] over a maximum of 30 hops: 0 Mark-PC.Belkin [192.168.2.2] 1 192.168.2.1 2 10.63.64.1 3 osr01smal-v15.network.virginmedia.net [62.30.193.99] 4 osr01perr-tenge71.network.virginmedia.net [62.30.247.53] 5 perr-t3core-1a-ge-010-0.network.virginmedia.net [80.0.176.69] 6 man-bb-a-as1-0.network.virginmedia.net [213.105.175.181] 7 212.187.136.125 8 ae-4-4.ebr1.London1.Level3.net [4.69.133.102] 9 ae-1-100.ebr2.London1.Level3.net [4.69.132.118] 10 * ae-42.ebr1.NewYork1.Level3.net [4.69.137.70] 11 ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66] 12 ae-63-63.ebr3.NewYork1.Level3.net [4.69.134.97] 13 ae-6.ebr2.Dallas1.Level3.net [4.69.137.121] 14 ae-82-82.csw3.Dallas1.Level3.net [4.69.136.146] 15 ge-3-0-0-89.bbr2.Dallas1.Level3.net [4.68.19.130] 16 as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 17 so-10-0.hsa2.SanDiego1.Level3.net [4.68.113.42] 18 vl862.sdtermswitch-2.sonyonline.net [63.212.173.146] 19 vl83.sdtermsw-1.sonyonline.net [64.37.128.29] 20 vl180.sdt-slb1.sonyonline.net [64.37.144.18] 21 patch-virt7.station.sony.com [64.37.156.7] Computing statistics for 525 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Mark-PC.Belkin [192.168.2.2] 0/ 100 = 0% \| 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1 2/ 100 = 2% \| 2 27ms 7/ 100 = 7% 5/ 100 = 5% 10.63.64.1 0/ 100 = 0% \| 3 35ms 6/ 100 = 6% 4/ 100 = 4% osr01smal-v15.network.virginmedia.net [62.30.193.99] 0/ 100 = 0% \| 4 31ms 2/ 100 = 2% 0/ 100 = 0% osr01perr-tenge71.network.virginmedia.net [62.30.247.53] 1/ 100 = 1% \| 5 27ms 6/ 100 = 6% 3/ 100 = 3% perr-t3core-1a-ge-010-0.network.virginmedia.net [80.0.176.69] 0/ 100 = 0% \| 6 38ms 5/ 100 = 5% 2/ 100 = 2% man-bb-a-as1-0.network.virginmedia.net [213.105.175.181] 0/ 100 = 0% \| 7 47ms 3/ 100 = 3% 0/ 100 = 0% 212.187.136.125 1/ 100 = 1% \| 8 38ms 6/ 100 = 6% 2/ 100 = 2% ae-4-4.ebr1.London1.Level3.net [4.69.133.102] 0/ 100 = 0% \| 9 37ms 4/ 100 = 4% 0/ 100 = 0% ae-1-100.ebr2.London1.Level3.net [4.69.132.118] 1/ 100 = 1% \| 10 102ms 7/ 100 = 7% 2/ 100 = 2% ae-42.ebr1.NewYork1.Level3.net [4.69.137.70] 0/ 100 = 0% \| 11 112ms 9/ 100 = 9% 4/ 100 = 4% ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66] 0/ 100 = 0% \| 12 110ms 7/ 100 = 7% 2/ 100 = 2% ae-63-63.ebr3.NewYork1.Level3.net [4.69.134.97] 0/ 100 = 0% \| 13 142ms 6/ 100 = 6% 1/ 100 = 1% ae-6.ebr2.Dallas1.Level3.net [4.69.137.121] 0/ 100 = 0% \| 14 146ms 10/ 100 = 10% 5/ 100 = 5% ae-82-82.csw3.Dallas1.Level3.net [4.69.136.146] 0/ 100 = 0% \| 15 --- 100/ 100 =100% 95/ 100 = 95% ge-3-0-0-89.bbr2.Dallas1.Level3.net [4.68.19.130] 0/ 100 = 0% \| 16 --- 100/ 100 =100% 95/ 100 = 95% as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 0/ 100 = 0% \| 17 --- 100/ 100 =100% 95/ 100 = 95% so-10-0.hsa2.SanDiego1.Level3.net [4.68.113.42] 0/ 100 = 0% \| 18 174ms 5/ 100 = 5% 0/ 100 = 0% vl862.sdtermswitch-2.sonyonline.net [63.212.173.146] 1/ 100 = 1% \| 19 168ms 6/ 100 = 6% 0/ 100 = 0% vl83.sdtermsw-1.sonyonline.net [64.37.128.29] 1/ 100 = 1% \| 20 168ms 7/ 100 = 7% 0/ 100 = 0% vl180.sdt-slb1.sonyonline.net [64.37.144.18] 1/ 100 = 1% \| 21 171ms 8/ 100 = 8% 0/ 100 = 0% patch-virt7.station.sony.com [64.37.156.7]

11-13-2008, 08:02 PM	#2
Lint26 Loremaster Join Date: Nov 2005 Posts: 231	/bump I've tried everything in all the threads, but its still not working. With the next guarenteed patch on tueday, would be nice to fix this before I'm not running the same game version as the server

11-17-2008, 04:08 PM	#3
Lint26 Loremaster Join Date: Nov 2005 Posts: 231	I've worked out its a problem with my hardwired router connection. When I go wireless on my laptop its fine or when I plug the modem straight into the desktop its fine. I'd like to not have to plug my modem straight into the desktop each time I want to patch - so any ideas what it could be/what I could check on my router?

11-21-2008, 12:11 PM	#5
Lint26 Loremaster Join Date: Nov 2005 Posts: 231	Turned the router firewall off and still no joy. Its bugging me now.