Living legacy and missing expansions

Blaghaid · 06-26-2008, 06:55 PM

From earlier I have the first two expansions, and as far as I can see, I should have access to all four when returning through living legacy.Looking at my account info, all expansions are listed as "entitlement". This should indicate access to all expansions, as they have the same status (and I own some of them).However, when patching, I only get expansion 1 and 2. Running from Qeynos, I was dropped off midair in desert of the sands, flying a carpet towards a place I don't quite remember the name of. I was heading to the Timorous Deep. This made me wonder if I was not supposed to have access there through the promotion...I then reinstalled, and tried making a Sarnak belonging in Timerous Deep. Worked like a charm until I entered the game. The zone was not found, the error box tells me, and suggests a full file scan. Which I did, and which did not find anything wrong.So it appears, the patcher don't think I should have the last two expansions, the account info thinks I have, and the character creation does too. So does the carpet in Shifting Sands...Searching has failed to locate this problem anywhere else, so this new thread was made. If I need to purchase the expansion to get the expansion free, the promotion would be kind of pointless...

TSR-DanielH · 06-26-2008, 07:17 PM

It sounds like something is blocking your download of those zone files. Are you running Windows Vista, and anti-virus, or a firewall on that computer?

Blaghaid · 06-27-2008, 04:02 AM

Hm, guilty.Vista: Yes.Anti-virus: Yes, I tried to disable it, but may have failedFirewall: A NAT-ing router. I would be surprised if connection came from the outside, though...Gives me something to look at tonight, at least.

Blaghaid · 06-27-2008, 12:16 PM

I followed the advice in the sticky "Living Legacy and download times".I did not consider this info relevant, as it hinted to speed.I opened ports 7000 to 7010 in my router, but I don't think this did the trick.I then followed the advice on UAC: See here.After this, the launcher downloaded a new login view in 100 languages, and proceeded with a large download of files looking very much like exp03 at least. Things look good.It is much easier to find the error when you know it is supposed to work, and not to mention getting a nudge in the vista/firewall direction.

TSR-TrevorG · 06-27-2008, 02:58 PM

HUzzah!

06-26-2008, 07:17 PM	#2
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	It sounds like something is blocking your download of those zone files. Are you running Windows Vista, and anti-virus, or a firewall on that computer? __________________ Daniel H Technical Support Representative Sony Online Entertainment

06-27-2008, 02:58 PM	#5
TSR-TrevorG Tech Support Join Date: Apr 2008 Location: San Diego Posts: 2,052	HUzzah! __________________ EMAIL SUPPORT \| IN GAME SUPPORT \| CHAT SUPPORT \| KNOWLEDGE BASE SEARCH Phone Support 858-537-0898 Mon-Fri 10-7PM PST

06-26-2008, 06:55 PM	#1
Blaghaid Loremaster Join Date: Nov 2004 Posts: 3	From earlier I have the first two expansions, and as far as I can see, I should have access to all four when returning through living legacy.Looking at my account info, all expansions are listed as "entitlement". This should indicate access to all expansions, as they have the same status (and I own some of them).However, when patching, I only get expansion 1 and 2. Running from Qeynos, I was dropped off midair in desert of the sands, flying a carpet towards a place I don't quite remember the name of. I was heading to the Timorous Deep. This made me wonder if I was not supposed to have access there through the promotion...I then reinstalled, and tried making a Sarnak belonging in Timerous Deep. Worked like a charm until I entered the game. The zone was not found, the error box tells me, and suggests a full file scan. Which I did, and which did not find anything wrong.So it appears, the patcher don't think I should have the last two expansions, the account info thinks I have, and the character creation does too. So does the carpet in Shifting Sands...Searching has failed to locate this problem anywhere else, so this new thread was made. If I need to purchase the expansion to get the expansion free, the promotion would be kind of pointless...

06-27-2008, 04:02 AM	#3
Blaghaid Loremaster Join Date: Nov 2004 Posts: 3	Hm, guilty.Vista: Yes.Anti-virus: Yes, I tried to disable it, but may have failedFirewall: A NAT-ing router. I would be surprised if connection came from the outside, though...Gives me something to look at tonight, at least.

06-27-2008, 12:16 PM	#4
Blaghaid Loremaster Join Date: Nov 2004 Posts: 3	I followed the advice in the sticky "Living Legacy and download times".I did not consider this info relevant, as it hinted to speed.I opened ports 7000 to 7010 in my router, but I don't think this did the trick.I then followed the advice on UAC: See here.After this, the launcher downloaded a new login view in 100 languages, and proceeded with a large download of files looking very much like exp03 at least. Things look good.It is much easier to find the error when you know it is supposed to work, and not to mention getting a nudge in the vista/firewall direction.