Confusing Errors - Stuck On Loading Screens And Hanging In Game

Felblade · 06-10-2008, 05:12 PM

Well, I've had two seemingly unrelated, extremely confusing problems with the game so far.First and foremost, sometimes I can't connect, getting stuck on "Creating Entities", "Receiving Zone Info" or the like. I really don't understand what causes this, as I can then cycle through my characters and connect on them then on my main one. This has only occured in Greater Faydark.Secondly, a more common error, as I get it everywhere. Occasionally, when I play the game, it'll seem to have a gigantic lag spike, and everything'll stop moving, whilst I can still move around. The most common place for this appears to be, once again, Greater Faydark, although it has happened elsewhere.Any ideas?

TSR-TrevorG · 06-10-2008, 06:21 PM

Felblade wrote:

Well, I've had two seemingly unrelated, extremely confusing problems with the game so far.First and foremost, sometimes I can't connect, getting stuck on "Creating Entities", "Receiving Zone Info" or the like. I really don't understand what causes this, as I can then cycle through my characters and connect on them then on my main one. This has only occured in Greater Faydark.Secondly, a more common error, as I get it everywhere. Occasionally, when I play the game, it'll seem to have a gigantic lag spike, and everything'll stop moving, whilst I can still move around. The most common place for this appears to be, once again, Greater Faydark, although it has happened elsewhere.Any ideas?

Both of the issues you describe are a type of connection issue. If you could can you post a tracert and path ping so we can get a better idea of the issue and see if there is a solution.

Open up the Start menu, choose the Run command, type "command" in the space provided, then hit Enter. If you're using Win2k type "cmd" instead of command. For Vista, "type command" at the search bar on the bottom of the Start Menu. The MS-DOS Prompt window should appear with the prompt, "C:windowsdesktop". For Win98/ME or Win2K/XP/Vista, type the following three DOS commands, one at a time, hitting Enter between each command, and waiting for the prompt to reappear: ipconfig /all > c:eq2info.txt tracert unrest.everquest2.com >> c:eq2info.txt pathping unrest.everquest2.com >> c:eq2info.txt (This may take a few minutes to complete) Finally, upon completion of these commands, you will find a file labeled "eq2info.txt" on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Open the newly generated file (c:eq2info.txt) and copy and paste the information here.

Felblade · 06-10-2008, 06:55 PM

Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 1 69 ms 305 ms 93 ms api.home [192.168.1.254] 2 31 ms 30 ms 31 ms 217.47.204.122 3 30 ms 29 ms 30 ms 217.47.251.161 4 31 ms 29 ms 30 ms 217.41.173.13 5 31 ms 23 ms 29 ms 217.41.173.65 6 31 ms 32 ms 31 ms 217.41.173.114 7 29 ms 30 ms 24 ms 217.41.173.42 8 31 ms 30 ms 31 ms 217.47.204.114 9 34 ms 24 ms 31 ms core2-pos5-5.manchester.ukcore.bt.net [194.72.2.253] 10 37 ms 37 ms 36 ms core2-pos0-1-5-0.ealing.ukcore.bt.net [62.6.204.197] 11 37 ms 39 ms 31 ms transit2-pos3-0.ealing.ukcore.bt.net [194.72.17.82] 12 36 ms 29 ms 35 ms t2c2-ge14-0-0.uk-eal.eu.bt.net [166.49.168.57] 13 37 ms 37 ms 38 ms so-6-0-0-0.gar1.London1.Level3.net [212.113.11.253] 14 38 ms 38 ms 37 ms ae-0-51.bbr1.London2.Level3.net [4.68.117.1] 15 412 ms 178 ms 165 ms as-2-0.mp1.SanDiego1.Level3.net [64.159.1.137] 16 172 ms 171 ms 171 ms so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38] 17 266 ms 171 ms 171 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 18 171 ms 171 ms 173 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 19 172 ms 170 ms 171 ms sdkeq2-05-01.everquest2.com [199.108.12.161] Trace complete.Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 0 your-3e500c77e1.home [192.168.1.67] 1 api.home [192.168.1.254] 2 217.47.204.122 3 217.47.251.161 4 217.41.173.13 5 217.41.173.65 6 217.41.173.114 7 217.41.173.42 8 217.47.204.114 9 core2-pos5-5.manchester.ukcore.bt.net [194.72.2.253] 10 core2-pos0-1-5-0.ealing.ukcore.bt.net [62.6.204.197] 11 transit2-pos3-0.ealing.ukcore.bt.net [194.72.17.82] 12 t2c2-ge14-0-0.uk-eal.eu.bt.net [166.49.168.57] 13 so-6-0-0-0.gar1.London1.Level3.net [212.113.11.253] 14 ae-0-51.bbr1.London2.Level3.net [4.68.117.1] 15 as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 16 so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 17 vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 18 vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 19 sdkeq2-05-01.everquest2.com [199.108.12.161] Computing statistics for 475 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 your-3e500c77e1.home [192.168.1.67] 0/ 100 = 0% | 1 6ms 0/ 100 = 0% 0/ 100 = 0% api.home [192.168.1.254] 0/ 100 = 0% | 2 36ms 0/ 100 = 0% 0/ 100 = 0% 217.47.204.122 0/ 100 = 0% | 3 --- 100/ 100 =100% 100/ 100 =100% 217.47.251.161 0/ 100 = 0% | 4 36ms 0/ 100 = 0% 0/ 100 = 0% 217.41.173.13 0/ 100 = 0% | 5 39ms 0/ 100 = 0% 0/ 100 = 0% 217.41.173.65 0/ 100 = 0% | 6 --- 100/ 100 =100% 100/ 100 =100% 217.41.173.114 0/ 100 = 0% | 7 37ms 0/ 100 = 0% 0/ 100 = 0% 217.41.173.42 0/ 100 = 0% | 8 --- 100/ 100 =100% 100/ 100 =100% 217.47.204.114 0/ 100 = 0% | 9 37ms 0/ 100 = 0% 0/ 100 = 0% core2-pos5-5.manchester.ukcore.bt.net [194.72.2.253] 0/ 100 = 0% | 10 44ms 0/ 100 = 0% 0/ 100 = 0% core2-pos0-1-5-0.ealing.ukcore.bt.net [62.6.204.197] 0/ 100 = 0% | 11 45ms 0/ 100 = 0% 0/ 100 = 0% transit2-pos3-0.ealing.ukcore.bt.net [194.72.17.82] 0/ 100 = 0% | 12 41ms 0/ 100 = 0% 0/ 100 = 0% t2c2-ge14-0-0.uk-eal.eu.bt.net [166.49.168.57] 0/ 100 = 0% | 13 47ms 0/ 100 = 0% 0/ 100 = 0% so-6-0-0-0.gar1.London1.Level3.net [212.113.11.253] 0/ 100 = 0% | 14 45ms 0/ 100 = 0% 0/ 100 = 0% ae-0-51.bbr1.London2.Level3.net [4.68.117.1] 0/ 100 = 0% | 15 182ms 0/ 100 = 0% 0/ 100 = 0% as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 0/ 100 = 0% | 16 176ms 0/ 100 = 0% 0/ 100 = 0% so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 0/ 100 = 0% | 17 181ms 0/ 100 = 0% 0/ 100 = 0% vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 0/ 100 = 0% | 18 183ms 0/ 100 = 0% 0/ 100 = 0% vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 0/ 100 = 0% | 19 177ms 0/ 100 = 0% 0/ 100 = 0% sdkeq2-05-01.everquest2.com [199.108.12.161] Trace complete.

TSR-DanielH · 06-10-2008, 07:23 PM

Are you connecting from a military base or a school? The first couple hops in your connection seem to be restricted which may be causing the issue.

Felblade · 06-10-2008, 07:28 PM

I'm at home, so it's nothing to do with restrictions, I think. I'm just wondering if it's to do with me connecting to a US server, although I've not experienced any real lag in game.

TSR-DanielH · 06-10-2008, 07:36 PM

Felblade wrote:

I'm at home, so it's nothing to do with restrictions, I think. I'm just wondering if it's to do with me connecting to a US server, although I've not experienced any real lag in game.

I don't see where you mention what area you're trying to connect from. Have you tried connecting to servers that are closer to you and what were the results if you have?

Felblade · 06-11-2008, 01:12 PM

TSR-DanielH wrote:

Felblade wrote:
I'm at home, so it's nothing to do with restrictions, I think. I'm just wondering if it's to do with me connecting to a US server, although I've not experienced any real lag in game.
I don't see where you mention what area you're trying to connect from. Have you tried connecting to servers that are closer to you and what were the results if you have?

Sorry, didn't think to mention it. I didn't consider it that important, since I've had almost perfect gameplay in the game until I entered Greater Faydark.Considering that, I might go check my connection to Greater Faydark on the EU servers.

TSR-TrevorG · 06-11-2008, 03:48 PM

Is it only 1 character or all characters that enter G Fey?

06-10-2008, 06:21 PM	#2
TSR-TrevorG Tech Support Join Date: Apr 2008 Location: San Diego Posts: 2,052	Felblade wrote: Well, I've had two seemingly unrelated, extremely confusing problems with the game so far.First and foremost, sometimes I can't connect, getting stuck on "Creating Entities", "Receiving Zone Info" or the like. I really don't understand what causes this, as I can then cycle through my characters and connect on them then on my main one. This has only occured in Greater Faydark.Secondly, a more common error, as I get it everywhere. Occasionally, when I play the game, it'll seem to have a gigantic lag spike, and everything'll stop moving, whilst I can still move around. The most common place for this appears to be, once again, Greater Faydark, although it has happened elsewhere.Any ideas? Both of the issues you describe are a type of connection issue. If you could can you post a tracert and path ping so we can get a better idea of the issue and see if there is a solution. Open up the Start menu, choose the Run command, type "command" in the space provided, then hit Enter. If you're using Win2k type "cmd" instead of command. For Vista, "type command" at the search bar on the bottom of the Start Menu. The MS-DOS Prompt window should appear with the prompt, "C:windowsdesktop". For Win98/ME or Win2K/XP/Vista, type the following three DOS commands, one at a time, hitting Enter between each command, and waiting for the prompt to reappear: ipconfig /all > c:eq2info.txt tracert unrest.everquest2.com >> c:eq2info.txt pathping unrest.everquest2.com >> c:eq2info.txt (This may take a few minutes to complete) Finally, upon completion of these commands, you will find a file labeled "eq2info.txt" on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Open the newly generated file (c:eq2info.txt) and copy and paste the information here. __________________ EMAIL SUPPORT \| IN GAME SUPPORT \| CHAT SUPPORT \| KNOWLEDGE BASE SEARCH Phone Support 858-537-0898 Mon-Fri 10-7PM PST

06-10-2008, 07:23 PM	#4
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Are you connecting from a military base or a school? The first couple hops in your connection seem to be restricted which may be causing the issue. __________________ Daniel H Technical Support Representative Sony Online Entertainment

06-10-2008, 07:36 PM	#6
TSR-DanielH Customer Service Join Date: May 2008 Posts: 5,593	Felblade wrote: I'm at home, so it's nothing to do with restrictions, I think. I'm just wondering if it's to do with me connecting to a US server, although I've not experienced any real lag in game. I don't see where you mention what area you're trying to connect from. Have you tried connecting to servers that are closer to you and what were the results if you have? __________________ Daniel H Technical Support Representative Sony Online Entertainment

06-11-2008, 01:12 PM	#7
Felblade Loremaster Join Date: Aug 2007 Posts: 5	TSR-DanielH wrote: Felblade wrote: I'm at home, so it's nothing to do with restrictions, I think. I'm just wondering if it's to do with me connecting to a US server, although I've not experienced any real lag in game. I don't see where you mention what area you're trying to connect from. Have you tried connecting to servers that are closer to you and what were the results if you have? Sorry, didn't think to mention it. I didn't consider it that important, since I've had almost perfect gameplay in the game until I entered Greater Faydark.Considering that, I might go check my connection to Greater Faydark on the EU servers.

06-11-2008, 03:48 PM	#8
TSR-TrevorG Tech Support Join Date: Apr 2008 Location: San Diego Posts: 2,052	Is it only 1 character or all characters that enter G Fey? __________________ EMAIL SUPPORT \| IN GAME SUPPORT \| CHAT SUPPORT \| KNOWLEDGE BASE SEARCH Phone Support 858-537-0898 Mon-Fri 10-7PM PST

06-10-2008, 05:12 PM	#1
Felblade Loremaster Join Date: Aug 2007 Posts: 5	Well, I've had two seemingly unrelated, extremely confusing problems with the game so far.First and foremost, sometimes I can't connect, getting stuck on "Creating Entities", "Receiving Zone Info" or the like. I really don't understand what causes this, as I can then cycle through my characters and connect on them then on my main one. This has only occured in Greater Faydark.Secondly, a more common error, as I get it everywhere. Occasionally, when I play the game, it'll seem to have a gigantic lag spike, and everything'll stop moving, whilst I can still move around. The most common place for this appears to be, once again, Greater Faydark, although it has happened elsewhere.Any ideas?

06-10-2008, 06:55 PM	#3
Felblade Loremaster Join Date: Aug 2007 Posts: 5	Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 1 69 ms 305 ms 93 ms api.home [192.168.1.254] 2 31 ms 30 ms 31 ms 217.47.204.122 3 30 ms 29 ms 30 ms 217.47.251.161 4 31 ms 29 ms 30 ms 217.41.173.13 5 31 ms 23 ms 29 ms 217.41.173.65 6 31 ms 32 ms 31 ms 217.41.173.114 7 29 ms 30 ms 24 ms 217.41.173.42 8 31 ms 30 ms 31 ms 217.47.204.114 9 34 ms 24 ms 31 ms core2-pos5-5.manchester.ukcore.bt.net [194.72.2.253] 10 37 ms 37 ms 36 ms core2-pos0-1-5-0.ealing.ukcore.bt.net [62.6.204.197] 11 37 ms 39 ms 31 ms transit2-pos3-0.ealing.ukcore.bt.net [194.72.17.82] 12 36 ms 29 ms 35 ms t2c2-ge14-0-0.uk-eal.eu.bt.net [166.49.168.57] 13 37 ms 37 ms 38 ms so-6-0-0-0.gar1.London1.Level3.net [212.113.11.253] 14 38 ms 38 ms 37 ms ae-0-51.bbr1.London2.Level3.net [4.68.117.1] 15 412 ms 178 ms 165 ms as-2-0.mp1.SanDiego1.Level3.net [64.159.1.137] 16 172 ms 171 ms 171 ms so-10-0.hsa1.SanDiego1.Level3.net [4.68.113.38] 17 266 ms 171 ms 171 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 18 171 ms 171 ms 173 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 19 172 ms 170 ms 171 ms sdkeq2-05-01.everquest2.com [199.108.12.161] Trace complete.Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 0 your-3e500c77e1.home [192.168.1.67] 1 api.home [192.168.1.254] 2 217.47.204.122 3 217.47.251.161 4 217.41.173.13 5 217.41.173.65 6 217.41.173.114 7 217.41.173.42 8 217.47.204.114 9 core2-pos5-5.manchester.ukcore.bt.net [194.72.2.253] 10 core2-pos0-1-5-0.ealing.ukcore.bt.net [62.6.204.197] 11 transit2-pos3-0.ealing.ukcore.bt.net [194.72.17.82] 12 t2c2-ge14-0-0.uk-eal.eu.bt.net [166.49.168.57] 13 so-6-0-0-0.gar1.London1.Level3.net [212.113.11.253] 14 ae-0-51.bbr1.London2.Level3.net [4.68.117.1] 15 as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 16 so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 17 vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 18 vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 19 sdkeq2-05-01.everquest2.com [199.108.12.161] Computing statistics for 475 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 your-3e500c77e1.home [192.168.1.67] 0/ 100 = 0% \| 1 6ms 0/ 100 = 0% 0/ 100 = 0% api.home [192.168.1.254] 0/ 100 = 0% \| 2 36ms 0/ 100 = 0% 0/ 100 = 0% 217.47.204.122 0/ 100 = 0% \| 3 --- 100/ 100 =100% 100/ 100 =100% 217.47.251.161 0/ 100 = 0% \| 4 36ms 0/ 100 = 0% 0/ 100 = 0% 217.41.173.13 0/ 100 = 0% \| 5 39ms 0/ 100 = 0% 0/ 100 = 0% 217.41.173.65 0/ 100 = 0% \| 6 --- 100/ 100 =100% 100/ 100 =100% 217.41.173.114 0/ 100 = 0% \| 7 37ms 0/ 100 = 0% 0/ 100 = 0% 217.41.173.42 0/ 100 = 0% \| 8 --- 100/ 100 =100% 100/ 100 =100% 217.47.204.114 0/ 100 = 0% \| 9 37ms 0/ 100 = 0% 0/ 100 = 0% core2-pos5-5.manchester.ukcore.bt.net [194.72.2.253] 0/ 100 = 0% \| 10 44ms 0/ 100 = 0% 0/ 100 = 0% core2-pos0-1-5-0.ealing.ukcore.bt.net [62.6.204.197] 0/ 100 = 0% \| 11 45ms 0/ 100 = 0% 0/ 100 = 0% transit2-pos3-0.ealing.ukcore.bt.net [194.72.17.82] 0/ 100 = 0% \| 12 41ms 0/ 100 = 0% 0/ 100 = 0% t2c2-ge14-0-0.uk-eal.eu.bt.net [166.49.168.57] 0/ 100 = 0% \| 13 47ms 0/ 100 = 0% 0/ 100 = 0% so-6-0-0-0.gar1.London1.Level3.net [212.113.11.253] 0/ 100 = 0% \| 14 45ms 0/ 100 = 0% 0/ 100 = 0% ae-0-51.bbr1.London2.Level3.net [4.68.117.1] 0/ 100 = 0% \| 15 182ms 0/ 100 = 0% 0/ 100 = 0% as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 0/ 100 = 0% \| 16 176ms 0/ 100 = 0% 0/ 100 = 0% so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 0/ 100 = 0% \| 17 181ms 0/ 100 = 0% 0/ 100 = 0% vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 0/ 100 = 0% \| 18 183ms 0/ 100 = 0% 0/ 100 = 0% vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 0/ 100 = 0% \| 19 177ms 0/ 100 = 0% 0/ 100 = 0% sdkeq2-05-01.everquest2.com [199.108.12.161] Trace complete.

06-10-2008, 07:28 PM	#5
Felblade Loremaster Join Date: Aug 2007 Posts: 5	I'm at home, so it's nothing to do with restrictions, I think. I'm just wondering if it's to do with me connecting to a US server, although I've not experienced any real lag in game.