Old accounts that did not have to have a number in the password dont work

Br · 10-21-2007, 10:25 AM

I have 3 accounts that no longer work. I have tried to log in and it gives me the nomal error of bad login or password. I have tried to change the password at the account portion of this site and it spits out the email with the temp password and everything looks like it works until you try to log in again. It will not log you in even with the temp password. Only the accounts that did NOT have a number in the password are effected. Please fip the swich again so I can change my stuff.

In the password reset area, I enter in the account (the one NOT working) that is haveing issues new temp password I get this error-

error.authentication.retrieval.fail

Which is very different from an error I get when I purposly type a different password in on an account that WORKS.

Invalid Username or Password.

Wingrider01 · 10-21-2007, 10:49 AM

Brux wrote:

I have 3 accounts that no longer work. I have tried to log in and it gives me the nomal error of bad login or password. I have tried to change the password at the account portion of this site and it spits out the email with the temp password and everything looks like it works until you try to log in again. It will not log you in even with the temp password. Only the accounts that did NOT have a number in the password are effected. Please fip the swich again so I can change my stuff.
In the password reset area, I enter in the account (the one NOT working) that is haveing issues new temp password I get this error-
error.authentication.retrieval.fail
Which is very different from an error I get when I purposly type a different password in on an account that WORKS.
Invalid Username or Password.

nope, multiple accounts with both types of passwords, with numeric and without, ones with numbers work and don't ones without work and don't no set reason

Kevla · 10-21-2007, 10:55 AM

This is wrong, my own account has numbers in both the username and the password.

elvenhealer · 10-21-2007, 10:58 AM

I have two accounts - both are old and have numbers in the password - one works one doesnt

Valita · 10-21-2007, 11:02 AM

There is another thread with people that can't log in. I don't think its a case of the number in password alone. There maybe multiple issues at work. But mostly its a failure on SOE's part. Technical and Customer Service.They need to resolve it and they need to apologize.

Wingrider01 · 10-21-2007, 11:09 AM

Valita wrote:

There is another thread with people that can't log in. I don't think its a case of the number in password alone. There maybe multiple issues at work. But mostly its a failure on SOE's part. Technical and Customer Service.They need to resolve it and they need to apologize.

Things break in the world of data processing, some of them take time to resolve. They will fix it, but it may not be in the 5 seconds that people expect and demand it to be solved in.

Valita · 10-21-2007, 11:11 AM

Apparently this has been going on for a month. (See numerous threads on issue.) Making excuses for them serves no purpose. And regardless... their customer service is not good. I grade it a D. I've work in customer service and grade people on customer service...

elvenhealer · 10-21-2007, 11:12 AM

Wingrider01 wrote:

Valita wrote:
There is another thread with people that can't log in. I don't think its a case of the number in password alone. There maybe multiple issues at work. But mostly its a failure on SOE's part. Technical and Customer Service.They need to resolve it and they need to apologize.
Things break in the world of data processing, some of them take time to resolve. They will fix it, but in maynot be in the 5 seconds that people expect it to be solved in.

No one expects it to be solved in 5 seconds. We do expect it to work the majority of the time, which it does. We also expect that within an hour or two of it being identified as an issue, that it be acknowledged so that folks can not worry about it, which it has not. Thats the issue folks have, not that we cant login, or that theres an issue, but that there is no system in place to handle it expeditiously

10-21-2007, 10:49 AM	#2
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Brux wrote: I have 3 accounts that no longer work. I have tried to log in and it gives me the nomal error of bad login or password. I have tried to change the password at the account portion of this site and it spits out the email with the temp password and everything looks like it works until you try to log in again. It will not log you in even with the temp password. Only the accounts that did NOT have a number in the password are effected. Please fip the swich again so I can change my stuff. In the password reset area, I enter in the account (the one NOT working) that is haveing issues new temp password I get this error- error.authentication.retrieval.fail Which is very different from an error I get when I purposly type a different password in on an account that WORKS. Invalid Username or Password. nope, multiple accounts with both types of passwords, with numeric and without, ones with numbers work and don't ones without work and don't no set reason __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

10-21-2007, 11:09 AM	#6
Wingrider01 Loremaster Join Date: Nov 2004 Posts: 5,999	Valita wrote: There is another thread with people that can't log in. I don't think its a case of the number in password alone. There maybe multiple issues at work. But mostly its a failure on SOE's part. Technical and Customer Service.They need to resolve it and they need to apologize. Things break in the world of data processing, some of them take time to resolve. They will fix it, but it may not be in the 5 seconds that people expect and demand it to be solved in. __________________ Fixing computer issues, one SOC7 at a time. Yes Jim, the user has experienced the dreaded PICNIC error

10-21-2007, 11:12 AM	#8
elvenhealer Lord Join Date: Aug 2007 Posts: 8	Wingrider01 wrote: Valita wrote: There is another thread with people that can't log in. I don't think its a case of the number in password alone. There maybe multiple issues at work. But mostly its a failure on SOE's part. Technical and Customer Service.They need to resolve it and they need to apologize. Things break in the world of data processing, some of them take time to resolve. They will fix it, but in maynot be in the 5 seconds that people expect it to be solved in. No one expects it to be solved in 5 seconds. We do expect it to work the majority of the time, which it does. We also expect that within an hour or two of it being identified as an issue, that it be acknowledged so that folks can not worry about it, which it has not. Thats the issue folks have, not that we cant login, or that theres an issue, but that there is no system in place to handle it expeditiously

10-21-2007, 10:25 AM	#1
Br General Join Date: Oct 2007 Posts: 2	I have 3 accounts that no longer work. I have tried to log in and it gives me the nomal error of bad login or password. I have tried to change the password at the account portion of this site and it spits out the email with the temp password and everything looks like it works until you try to log in again. It will not log you in even with the temp password. Only the accounts that did NOT have a number in the password are effected. Please fip the swich again so I can change my stuff. In the password reset area, I enter in the account (the one NOT working) that is haveing issues new temp password I get this error- error.authentication.retrieval.fail Which is very different from an error I get when I purposly type a different password in on an account that WORKS. Invalid Username or Password.

10-21-2007, 10:55 AM	#3
Kevla Server: Runnyeye Guild: Tranquility Rank: Senior Member Loremaster Join Date: Oct 2007 Posts: 14	This is wrong, my own account has numbers in both the username and the password.

10-21-2007, 10:58 AM	#4
elvenhealer Lord Join Date: Aug 2007 Posts: 8	I have two accounts - both are old and have numbers in the password - one works one doesnt

10-21-2007, 11:02 AM	#5
Valita Champion Join Date: Jun 2007 Posts: 53	There is another thread with people that can't log in. I don't think its a case of the number in password alone. There maybe multiple issues at work. But mostly its a failure on SOE's part. Technical and Customer Service.They need to resolve it and they need to apologize.

10-21-2007, 11:11 AM	#7
Valita Champion Join Date: Jun 2007 Posts: 53	Apparently this has been going on for a month. (See numerous threads on issue.) Making excuses for them serves no purpose. And regardless... their customer service is not good. I grade it a D. I've work in customer service and grade people on customer service...