Splitpaw and Runnyeye Moving to European Update Schedule

[Moorgard]

<DIV>Splitpaw and Runnyeye, our two English-language European servers, will soon be updated on a schedule that should cause fewer interruptions in the playtime of our European customers. Assuming that our final phase of testing goes well, our current plan is that on <STRONG>Tuesday, April 26</STRONG>, we will bring down all English-language servers at 4AM PDT to make a configuration change. When the servers come back up, Runnyeye and Splitpaw will be on the same update schedule as our French and German servers.</DIV> <DIV> </DIV> <DIV>Because this change may cause these servers to run a different version of the game than the US worlds, Splitpaw and Runnyeye will use their own login servers, which means characters on Splitpaw and Runnyeye will no longer be shown on the character select screen for the US servers. Similarly, those who play on Splitpaw and Runnyeye will not be able to see their characters on US servers unless they repatch the game. Full details on how to do this will be posted before the update happens.</DIV> <DIV> </DIV> <DIV>Thanks to all our European English speakers who have been patiently waiting for this change to happen. We'll keep you updated if there are any changes to this plan.</DIV><p>Message Edited by Moorgard on <span class=date_text>04-19-2005</span> <span class=time_text>06:40 PM</span>

[Moorgard]

<DIV>Outdated info. See below.</DIV><p>Message Edited by Moorgard on <span class=date_text>04-19-2005</span> <span class=time_text>06:41 PM</span>

[Moorgard]

<P>In our initial move of characters from Runnyeye to Toxxulia and Splitpaw to Oggok, we encountered two issues:</P> <UL> <LI>The MOTDs were not properly set on the affected servers, meaning many players missed the chance to request a move.</LI> <LI>Many who requested a move were not tranferred to the destination servers as requested.</LI></UL> <P>If you fall into the second category, please let customer service know with a single <STRONG><FONT color=#ff0000>/petition</FONT></STRONG> in game. They are collecting a list of affected players, and we will make sure all those who requested a move are moved along with their guild, and <STRONG>any lost guild status will be restored</STRONG>. These cases will be handled during a downtime on <STRONG><FONT color=#ffff99>Thursday, April 21 at 4AM Pacific Time.</FONT></STRONG></P> <P>If you simply missed the chance to request a move, we will open up the use of the /movelog command again this weekend (this time with the proper MOTD on the affected servers). We will process these requests on <FONT color=#ffff99><STRONG>Monday, April 25, at 4AM Pacific Time. </STRONG><FONT color=#ffffff>Characters on the <STRONG>Runnyeye</STRONG> server will have the opportunity to move <STRONG>to Toxxulia</STRONG>, while characters on the <STRONG>Splitpaw</STRONG> server will have the opportunity to move <STRONG>to Oggok</STRONG>.</FONT></FONT></P> <P>On <STRONG><FONT color=#ffff99>Tuesday, April 26,</FONT></STRONG> we will bring down all English-language servers at 4AM Pacific Time to make the configuration change that will move Runnyeye and Splitpaw to the same update schedule as our French and German servers.<BR> <BR>Thanks again for your patience during these changes, and we apologize for the inconvenience and concern some of you have experienced.</P>

[Moorgard]

<P>Just a reminder that tomorrow morning we are processing movelog requests for those characters that previously requested transfers from Runnyeye to Toxxulia and Splitpaw to Oggok, but who were left behind and filed a /petition with customer service.</P> <P>This process will take place on <STRONG><FONT color=#ffff99>Thursday, April 21 at 4AM Pacific Time.</FONT></STRONG></P> <DIV>The character's guild membership after the move will depend on several things:</DIV> <UL> <LI>If the character is currently in a guild on the origin server and is a guild leader, this guild membership will move with the character.</LI> <LI>If the character is currently in a guild on the origin server but is not a guild leader and the guild is not moving, the guild membership info will not move with the character.</LI> <LI>If the character was left behind and deguilded as a result of the first movelog and the character has not since joined another guild, this character's guild status from 4/18/05 will be restored and carried over to the destination server.</LI></UL> <P>Characters that were successfully moved but were deguilded because their guild leader was left behind will have their guild membership restored as it was at 4AM on 4/18/05, assuming their leader requested to be moved in this process.</P> <P>If a character that was left behind and deguilded has since joined a new guild, we will not be able to restore their previous guild membership during the transfer.</P> <P>Characters that were moved without wanting to be transfered will be restored on their original server as they were at 4 AM on on 4/18/05.</P>