To Our Players - A message from John Smedley, President SOE

[Borda]

<DIV> <P><FONT size=2><FONT face=Verdana color=#ffff00>Hello Everyone,</FONT></FONT></P> <P><FONT size=2><FONT color=#ffff00><BR><FONT face=Verdana>We sincerely apologize for the downtime this weekend. We had some hardware issues that caused us to have to tread very carefully in bringing the game back up. We wanted to triple check everything to make sure there wouldn’t be any major problems, and it’s taken a while to both fix the problem (we had to fly out engineers from one of our hardware vendors) and to bring each of the servers back online because of the careful validation process we need to go through. We have to do this very carefully and we hope you can understand our desire to do this right. We're trying to balance that with getting the game back up as quickly as possible. So far most servers are back up and the rest should be up in the next 4-6 hours... hopefully less. I realize that ETA's that come and go can frustrate people, so we do our best to give you the most realistic estimates possible.</FONT></FONT></FONT></P> <P><FONT size=2><FONT face=Verdana color=#ffff00>Out of respect for our players, we’re doing the following:</FONT></FONT></P> <P><FONT size=2><FONT face=Verdana color=#ffff00>1) Every player will receive 3 free days.</FONT></FONT></P> <P><FONT size=2><FONT face=Verdana color=#ffff00>2) Early this week (Monday or Tuesday) we will have a 24 hour period where we will have accelerated XP gain. Details are still being worked out and we’ll communicate this to you as we firm up the plans. </FONT></FONT></P> <P><FONT size=2><FONT face=Verdana color=#ffff00>We are committed to providing you with excellent service. Our team has been here for over 40 hours straight, and I can tell you our dedication to doing right by our players is the thing that’s foremost on everyone’s mind here at SOE.</FONT></FONT></P> <P><FONT size=2><FONT face=Verdana color=#ffff00>Thank You,<BR></FONT></FONT></P> <P><FONT size=2><FONT face=Verdana color=#ffff00>John Smedley</FONT></FONT></P> <P><FONT size=2><FONT face=Verdana color=#ffff00>President, Sony Online Entertainment</FONT></FONT></P></DIV><p>Message Edited by Froech on <span class=date_text>12-18-2004</span> <span class=time_text>10:13 PM</span>

[Froech]

<DIV><FONT size=2> <P>We wanted to thank you for your patience with the issues that we've needed to deal with over the last several hours. As a small token of our appreciation, we have increased experience gain for both adventuring and tradeskilling. This additional bonus will continue for 48 hours, starting with our normal update on Sunday morning at 7AM PST, and last until our update of Tuesday morning. Once again, thank you for your patience, and incredible support. </P> <P></P> <P>The EverQuest II Team</P></FONT></DIV>