Log in

View Full Version : How do I cancel my subscription?


UnderToad
10-13-2012, 11:29 AM
<p>Sorry if this is a silly question but I can't see how to cancel the sub.</p><p>The payment history shows repeated payments for '<span >EverQuest 2 Gold Recurring Membership F2P</span>', under membership info it shows '<span ><span >EverQuest Account</span> : <span >ACTIVE</span></span>' but there's no option to cancel and I can't remove payment sources.</p><p>I guess I must be missing the options somewhere, any ideas?</p>

TSR-AlexS
10-13-2012, 03:22 PM
<p><cite>UnderToad wrote:</cite></p><blockquote><p>Sorry if this is a silly question but I can't see how to cancel the sub.</p><p>The payment history shows repeated payments for '<span>EverQuest 2 Gold Recurring Membership F2P</span>', under membership info it shows '<span><span>EverQuest Account</span> : <span>ACTIVE</span></span>' but there's no option to cancel and I can't remove payment sources.</p><p>I guess I must be missing the options somewhere, any ideas?</p></blockquote><p>I'd recommend submitting a ticket to our billing support team so they can figure out what's going on. You can PM either TSR Seanf or myself your ticket referencen number as well.</p><p><a href="http://help.station.sony.com/app/answers/detail/a_id/28943 " target="_blank">Canceling Your Game Pass FAQ</a></p>

UnderToad
10-13-2012, 07:14 PM
That's perfect, thanks a lot. I was trying to do it through the EQ2 sites account section, I should have thought of trying soe.com. Thanks very much for the speedy response.

TSR-AlexS
10-15-2012, 03:19 PM
<p><cite>UnderToad wrote:</cite></p><blockquote>That's perfect, thanks a lot. I was trying to do it through the EQ2 sites account section, I should have thought of trying soe.com. Thanks very much for the speedy response.</blockquote><p>No problem, It was a pleasure to help!</p>