SC Promotion failing to double EB Games cards 14-09

[Manslayer2]

<p>Hi guys,</p><p>Hoping a blue can post when the website is able to cash in the EB Games and double the value as per the promotion.  I submitted one of two cards however it is only allocating the 1500.  Attempts to add the funds in game are failing.</p><p>I have submitted a ticket but I still have another card to cash in.  Not sure if any help desk are on in the weekend so will be checking back here as well for updates so I dont miss out with my other card.</p><p>Thanks</p>

[TSR-AlexS]

<p><cite>Manslayer2 wrote:</cite></p><blockquote><p>Hi guys,</p><p>Hoping a blue can post when the website is able to cash in the EB Games and double the value as per the promotion.  I submitted one of two cards however it is only allocating the 1500.  Attempts to add the funds in game are failing.</p><p>I have submitted a ticket but I still have another card to cash in.  Not sure if any help desk are on in the weekend so will be checking back here as well for updates so I dont miss out with my other card.</p><p>Thanks</p></blockquote><p>Manslayer, whats your ticket reference number? I'll be more than happy to look into this for you. <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></p>

[Manslayer2]

<p>Hi Alex,</p><p>120914-001385</p><p>I have asked for it to be escalated as the system is identifying it as a non EBGames card.  I sent in scans of the card and supporting docs but I have still be told its a no go.  I called the Hamilton head office in New Zealand and they have told me the cards are the promo ones.</p><p>Not sure what can be done on your side however your reply post is most appreciated.  I honestly thought that once I was told it was a system issue and then the cards scanned through it could be manually sorted at SOE's end.</p><p>Thanks Alex</p>

[Slurry]

<p>I'm having the same issue.  I went to EB games and got my SC Card (the only type they sell) and I didn't get my double station cash <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />  When queried if this was an EB games SC Card was told "these are the only ones we sell and I've never seen anything else for SC come through". </p><p>If you can look into my ticket too, that would be awesome.  NZ is a very very small place and I followed all the advertising by going into EB games and buying my SC Card there.  My ticket number is 120914-001392.  I uploaded a copy of my receipt from EB games as well as the SC card (the only type they sell) on my ticket thing.</p><p>Much appreciated.</p>

[TSR-AlexS]

<p><cite>Manslayer2 wrote:</cite></p><blockquote><p>Hi Alex,</p><p>120914-001385</p><p>I have asked for it to be escalated as the system is identifying it as a non EBGames card.  I sent in scans of the card and supporting docs but I have still be told its a no go.  I called the Hamilton head office in New Zealand and they have told me the cards are the promo ones.</p><p>Not sure what can be done on your side however your reply post is most appreciated.  I honestly thought that once I was told it was a system issue and then the cards scanned through it could be manually sorted at SOE's end.</p><p>Thanks Alex</p></blockquote><p>I'm currently looking into it right now my friend. Thank you for your patience!</p>

[Manslayer2]

<p>Thank you Alex however I doubt their is much you can do SOE have made a pretty clear statement.</p><p>After supplying scans of the cards with the correct imagery ect, proof of purchase, card numbers time and date, store and even a store managers name I was met with the reply that the UPN number is a generic number and is not elligible and SOE are bound by contract to only honour the cards bought from EB Games or Gamestore.</p><p>Wow, not even a receipt from EB Games will change their mind.  When asked how I can identify future cards from EB Games (who are the only supplyer here in Hamilton) they said they would check it for me. </p><p>But hang on?? Dont I have to buy it first and then scratch the number to email it??</p><p>Well, I am in a shocked and stunned state however he did say I should look out for "future promotions"!!</p><p>I am sure anger will be the next to arrive.  EB Games are just as stunned as me when I forwarded the email suggesting they may have purchased the cards from an unofficial source.</p><p>I wont air the support comments to the forums out of respect for the good service I have always received from SOE.  It is a shame that after so much effort it has been, what feels like, a shoulder off. </p><p>After proving that I did purchase the cards from EB Games would that not have at least sufficed for a manual assistance and then a followup from SOE to distributors so at least the customer is not shouldering the loss (however insignificant) and a feeling of loss of trust?</p><p>Thanks Alex for your posts but I am pretty sure the door has now closed.  I jsut didnt wish to see you lose any of your busy time.</p>

[Slurry]

<p>I too got the same generic response from the customer service staff.  I still have my fingers crossed that Alex may be able to help.  As I said before, NZ is a really really small place, and if EB games aren't even aware that they should be having these specific cards, it's almost like a "Screw you, NZ players!" from Sony.</p><p>Come on Alex, you can do it!!</p>

[Slurry]

<p>Further to my post above, I have just copy pasted from one of the other forums advertising the double station cash:</p><p>Nowhere below does it say that it must be a Specific Card, it just says it must be an SOE Pre-paid card from EB Games.</p><p>=====================</p><p>Head on over to your local GameStop and or EBGames to pick up an SOE Pre-Paid Card because, for a limited time only your Station Cash is DOUBLED! Imagine all the cool stuff you can do with your free money!</p><p>Get Double Station Cash when you buy an SOE Pre-Paid Card at GameStop® or EBGames™ and redeem between September 14, 2012 through September 16, 2012.</p><p>*Redeem between 12:01AM 9/14/2012 to 11:59PM PDT 9/16/2012.Offer valid for cards purchased in the United Status, Canada, Australia and New Zealand only.</p><p><span >Message edited by Dexella on <span >09/12/2012 19:14:12</span>.</span><span style="background-color: #221f1c; font-size: small;"> </span></p><p><span style="background-color: #221f1c; font-size: small;">==================================</span></p>

[TSR-AlexS]

<p><cite>Manslayer2 wrote:</cite></p><blockquote><p>Thank you Alex however I doubt their is much you can do SOE have made a pretty clear statement.</p><p>After supplying scans of the cards with the correct imagery ect, proof of purchase, card numbers time and date, store and even a store managers name I was met with the reply that the UPN number is a generic number and is not elligible and SOE are bound by contract to only honour the cards bought from EB Games or Gamestore.</p><p>Wow, not even a receipt from EB Games will change their mind.  When asked how I can identify future cards from EB Games (who are the only supplyer here in Hamilton) they said they would check it for me. </p><p>But hang on?? Dont I have to buy it first and then scratch the number to email it??</p><p>Well, I am in a shocked and stunned state however he did say I should look out for "future promotions"!!</p><p>I am sure anger will be the next to arrive.  EB Games are just as stunned as me when I forwarded the email suggesting they may have purchased the cards from an unofficial source.</p><p>I wont air the support comments to the forums out of respect for the good service I have always received from SOE.  It is a shame that after so much effort it has been, what feels like, a shoulder off. </p><p>After proving that I did purchase the cards from EB Games would that not have at least sufficed for a manual assistance and then a followup from SOE to distributors so at least the customer is not shouldering the loss (however insignificant) and a feeling of loss of trust?</p><p>Thanks Alex for your posts but I am pretty sure the door has now closed.  I jsut didnt wish to see you lose any of your busy time.</p></blockquote><p>Check your ticket now my friend <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" />Slurry whats your ticket my friend?</p>

[Manslayer2]

<p>Thank you Alex and the rest of you guys at customer support.  This one was a real pain to sort through with two companies pointing the fingers but i am really glad SOE took it onboard and came through.</p><p>Please pass on my thanks as well as I know how crappy Customer Services work can be. </p>

[Slurry]

<p>Hello Alex</p><p>My issue has now been sorted, thank you so very much for all your help, it's good to see you working FOR the people <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" /></p><p>As I said to the customer service representative, can you offer any advice to prevent this from happening in the future?</p><p>I must run now, my Fury needs a new dress and new shoes!!</p>

[TSR-AlexS]

<p>Glad to know we were both able to resolve your issues! Slurry, the best recommendation I would make is submit a ticket asap next time so we can at least have record of you trying. I will always be here in case you guys have any other questions./ <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></p>