Game freezes when welcome screen was loaded GU 64

[Andman]

<p><span ><p>I have this problem since GU 64.. the game freezes after showing the welcome screen...</p><p>this is really annoying.. sometimes it takes me 10 trys to log in without freezing</p><p>this problem came with gu64</p><p>I tried not showing the welcome screen but eq2 forces you to</p><p>any Solutions?</p></span></p>

[TSR-AlexS]

<p><cite>Andman wrote:</cite></p><blockquote><p>I have this problem since GU 64.. the game freezes after showing the welcome screen...</p><p>this is really annoying.. sometimes it takes me 10 trys to log in without freezing</p><p>this problem came with gu64</p><p>I tried not showing the welcome screen but eq2 forces you to</p><p>any Solutions?</p></blockquote><p>Hello Andman! I'm sorry you're experiencing freezing problems in the game. I'd recommend submitting a support ticket to our technical support team so we can help troubleshoot the issue. Please include your DXdiag and Msinfo to expedite the process. (Instructions are in my signature below) <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></p>

[Andman]

<p>problem is caused by the browser protection of my anti virus tool</p><p>if browser protection is disabled the game won't freeze when showing the welcome screen</p>

[TSR-AlexS]

<p><cite>Andman wrote:</cite></p><blockquote><p>problem is caused by the browser protection of my anti virus tool</p><p>if browser protection is disabled the game won't freeze when showing the welcome screen</p></blockquote><p>Andman, sorry for the late response! Glad to know you were able to figure out what was causing your freezing issues. Please let us know if you have any more problems! <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></p>

[Vifarc]

<p><cite>TSR-AlexS wrote:</cite></p><blockquote><p><cite>Andman wrote:</cite></p><blockquote><p>if browser protection of my anti virus tool is disabled the game won't freeze when showing the welcome screen</p></blockquote><p>Glad to know you were able to figure out what was causing your freezing issues. Please let us know if you have any more problems! <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></p></blockquote><p>As I just asked in my last support ticket, you should tell us what URL exception we must enter in our browser protection.</p><p>Without it the problem is not solved, as the normal use of the pc is with the protection we want.</p>

[Vifarc]

<p>I've found! For me (using french game)</p><p>"http://www.everquest2.com/newsfeed/rss.vm?locale=fr"</p><p>is the URL for web protection exception.</p>