Character transfer (all access)

[Sheliah]

<p>Hello,</p><p>I have an All Access recurring subscription, for more than a few months. (and years before, of various options - paid/gold/EQ/etc).</p><p>I don't see the tokens in the marketplace.</p><p>I have contacted support by filling out a customer support ticket on the site. I have no answer at this time.</p><p>I have contacted live (chat) customer support. I have been told to *phone* to an US number.</p><p>I would appreciate if we can find a way to solve the tokens issue or the transfer of 2 characters, *without* me calling US.</p><p>I will try to make the problems clear:</p><ul><li>I am very uncomfortable as poor English speaker. I would really appreciate if we can find a different option.</li><li>I live in the other part of the world, and it is very surprising to me to suddenly have to pay for international calls to US.</li><li>On the website's help, knowledge base, etc, including the stickie here, it is documented that one should "contact support", with a *link to ticket support*, and sometimes with the phone as alternative. In other words, it isn't clear at all that I'd <em>have </em>to call US. (it's a surprise, found out only when I finally decided to go on with the transfer.)</li><li>There is no reason (i.e. security) that would <em>require </em>*phone* on this matter, is there? If there would be any, it wouldn't be possible to have the changes to my account made seamlessly by converting back my membership to Gold. (as silly as that is, and I don't intend to. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> )</li><li>All Access subscription is in a sense an "upgrade" of a gold membership. I admit it makes not much sense to be required to call US for an option that Gold just has, and All Access has too.</li><li>I have never chatted on the phone with SOE, and there is no information I can give on the phone that I can't already in better ways. (i.e. email, ticket, in-game)</li><li>I understand there's a bug in the system for All Access, no problem there. I would appreciate assistance with the changes that need made to my account, to see the tokens, that doesn't require international calls from me.</li><li>I understand also that US folks may find phone support very handy and natural. Personally, I do not, under the circumstances, and I would appreciate consideration for the context here.</li></ul><p>Please advise. Thank you.</p>

[Wingrider01]

<p><cite>Sheliah@Lucan DLere wrote:</cite></p><blockquote><p>Hello,</p><p>I have an All Access recurring subscription, for more than a few months. (and years before, of various options - paid/gold/EQ/etc).</p><p>I don't see the tokens in the marketplace.</p><p>I have contacted support by filling out a customer support ticket on the site. I have no answer at this time.</p><p>I have contacted live (chat) customer support. I have been told to *phone* to an US number.</p><p>I would appreciate if we can find a way to solve the tokens issue or the transfer of 2 characters, *without* me calling US.</p><p>I will try to make the problems clear:</p><ul><li>I am very uncomfortable as poor English speaker. I would really appreciate if we can find a different option.</li><li>I live in the other part of the world, and it is very surprising to me to suddenly have to pay for international calls to US.</li><li>On the website's help, knowledge base, etc, including the stickie here, it is documented that one should "contact support", with a *link to ticket support*, and sometimes with the phone as alternative. In other words, it isn't clear at all that I'd <em>have </em>to call US. (it's a surprise, found out only when I finally decided to go on with the transfer.)</li><li>There is no reason (i.e. security) that would <em>require </em>*phone* on this matter, is there? If there would be any, it wouldn't be possible to have the changes to my account made seamlessly by converting back my membership to Gold. (as silly as that is, and I don't intend to. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> )</li><li>All Access subscription is in a sense an "upgrade" of a gold membership. I admit it makes not much sense to be required to call US for an option that Gold just has, and All Access has too.</li><li>I have never chatted on the phone with SOE, and there is no information I can give on the phone that I can't already in better ways. (i.e. email, ticket, in-game)</li><li>I understand there's a bug in the system for All Access, no problem there. I would appreciate assistance with the changes that need made to my account, to see the tokens, that doesn't require international calls from me.</li><li>I understand also that US folks may find phone support very handy and natural. Personally, I do not, under the circumstances, and I would appreciate consideration for the context here.</li></ul><p>Please advise. Thank you.</p></blockquote><p>start a ticket through the website, you have two points, the first there does appear to be a issue with all access and tokens, the ticket can get it resolved to see the tokens to purchase.</p><p>the second issue will happen if you want to transfer characters between accounts, this is a manual process only, there is a form that you need to complete to provide proof that you are the legitimate owner of both accounts (you can search the knowledge base for the form needed), once that has been completed they will have you purchase th token and place it in inventory then do the manula transfer. I used to run all access passes on all my accounts and never had to call them, used the ticket system and live chat.</p><p>here is the link to the manual transfer</p><p><a href="http://help.station.sony.com/app/answers/detail/a_id/23714/kw/eq2%20manual%20transfer/session/L3RpbWUvMTM0MTQ5NTUzMC9zaWQvbXlBWHBuKms%3D">http://help.station.sony.com/app/an...vbXlBWHBuKms%3D</a></p><p>If you open another ticket, make sure to use the website and not in game, seems ot work better for this</p>

[Sheliah]

<p>Thank you for your answer.</p><p>I have made a ticket through the site, yes. I am hoping it can indeed be resolved, so that my all acccess account can see the tokens.</p><p>I don't have two accounts. It's one and only, a characters transfer from server to server. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-AlexS]

<p><cite>Sheliah@Lucan DLere wrote:</cite></p><blockquote><p>Thank you for your answer.</p><p>I have made a ticket through the site, yes. I am hoping it can indeed be resolved, so that my all acccess account can see the tokens.</p><p>I don't have two accounts. It's one and only, a characters transfer from server to server. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p></blockquote><p>Hello Sheliah! Wingriders, information pretty much hit the nail on the head. If you've already created a ticket, please pm me your ticket reference number so I can personally investigate in the matter. <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></p>