Gold Account -- Can't access characters

[Zhadowsee]

<p>I recently moved and had to update my address.  I reset my billing information today and restarted my Gold subscription plan.  However...<em>I am still unable to access my characters.</em>  When I mouse over the greyed out characters it says I am beyond my character limit.  </p><p>Why is this and how can it get fixed?</p>

[Zhadowsee]

<p>Nevermind--resolved via Chat.</p>

[TSR-AlexS]

<p><cite>Zhadowsee@Antonia Bayle wrote:</cite></p><blockquote><p>Nevermind--resolved via Chat.</p></blockquote><p>Hello Zhadowsee! Sorry for the late response my friend. I'm glad you were able to resolve your character issues. Happy gaming! <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></p>

[Zuklaak]

<p>Zhadowsee,</p><p>What was your resolution? I'm having the same issue.</p>

[TSR-AlexS]

<p><cite>Zuklaak wrote:</cite></p><blockquote><p>Zhadowsee,</p><p>What was your resolution? I'm having the same issue.</p></blockquote><p>Zuklaak, I would recommend sending a support ticket since this particular issue is account specific. You're more than welcome to PM me your ticket reference number and I will be more than happy to personally assist you! <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></p>

[Zuklaak]

<p>Thank you for your reply, I have a case #120520-000232 I've posted a screen shot of my character select screen showing me as veteran account and not gold. <strong></strong></p><p>Thanks again for your response.</p><p>My case was answered, didn't realize the the max char. was 7 now. Still not sure why most of my equipment became unwearable.</p><p>Zuklaak</p>

[TSR-AlexS]

<p><cite>Zuklaak wrote:</cite></p><blockquote><p>Thank you for your reply, I have a case #120520-000232 I've posted a screen shot of my character select screen showing me as veteran account and not gold. <strong></strong></p><p>Thanks again for your response.</p><p>Zuklaak</p></blockquote><p>Thanks for providing the reference number Zuklaak. It looks like one my colleagues have already responded to your ticket. I will check up on it once you've replied! <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></p>