Authentication required

[Jexi]

<p>This little box appears on the website when i try to sign up for All Access saying authentication required. That's great except the box is a blank white box with nothing in it for me to actually authenticate. I can't subscribe until I can do this I guess.</p>

[Tahlandor]

<p>Having same problem for the last 4 hours. Hopefully they are aware of this problem.</p>

[Jexi]

<p>They just told me its an error on their end and they are hoping to fix it in a few hours.</p>

[TSR-JoshuaM]

<p>We are aware and it should be fixed as soon as possible.  I'll update you all if necessary.</p>

[Tahlandor]

<p>Any updates on this? Still unable to purchase a subscription. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[BaronJuJu]

<p>I'm having the same issue. I can't renew my All Access until this is resolved<img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" />  Please let us know when it is fixed</p>

[TSR-JoshuaM]

<p>If the issue persists for anyone please call our support line or our live chat's to speak with a billing representative directly. </p>

[BaronJuJu]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>If the issue persists for anyone please call our support line or our live chat's to speak with a billing representative directly. </p></blockquote><p><span style="font-family: arial, helvetica, sans-serif; font-size: small;">Just got off the live chat with the folks and they were unable to fix the issue. I have reinstalled flash and java, tried it on Chrome, FF and IE9 with security settings set to low and I am still unable to get past the "Confirm Your Selection" Page. The box that states "<strong>The inset page below is owned by your card issuing bank" </strong><span style="text-align: -webkit-center;"><span>is completely blank. The TSR recommended I hit back several times and try repeatedly to get it to pop up but after trying </span></span></span><span style="font-family: arial, helvetica, sans-serif; font-size: small; text-align: -webkit-center;">continuously</span><span style="font-size: small; font-family: arial, helvetica, sans-serif; text-align: -webkit-center;"><span> for about 20 min to complete the tranaction I stopped.</span></span><span style="font-size: small; font-family: arial, helvetica, sans-serif;"> </span></p>

[TSR-JoshuaM]

<p><cite>BaronJuJu wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>If the issue persists for anyone please call our support line or our live chat's to speak with a billing representative directly. </p></blockquote><p><span style="font-family: arial, helvetica, sans-serif; font-size: small;">Just got off the live chat with the folks and they were unable to fix the issue. I have reinstalled flash and java, tried it on Chrome, FF and IE9 with security settings set to low and I am still unable to get past the "Confirm Your Selection" Page. The box that states "<strong>The inset page below is owned by your card issuing bank" </strong><span style="text-align: -webkit-center;"><span>is completely blank. The TSR recommended I hit back several times and try repeatedly to get it to pop up but after trying </span></span></span><span style="font-family: arial, helvetica, sans-serif; font-size: small; text-align: -webkit-center;">continuously</span><span style="font-size: small; font-family: arial, helvetica, sans-serif; text-align: -webkit-center;"><span> for about 20 min to complete the tranaction I stopped.</span></span><span style="font-size: small; font-family: arial, helvetica, sans-serif;"> </span></p></blockquote><p>That particular portion of the process is controlled by the providers themselves (Visa/Mastercard, etc).  You may need to contact your financial institution or card provider representative for further assistance on that matter.  It is a security feature from the provider that we have very little to do with outside of it being a required step if you are set to take advantage of Verified by Visa or Mastercard SecureCode (or any other related service).</p>

[BaronJuJu]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>BaronJuJu wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>If the issue persists for anyone please call our support line or our live chat's to speak with a billing representative directly. </p></blockquote><p><span style="font-family: arial, helvetica, sans-serif; font-size: small;">Just got off the live chat with the folks and they were unable to fix the issue. I have reinstalled flash and java, tried it on Chrome, FF and IE9 with security settings set to low and I am still unable to get past the "Confirm Your Selection" Page. The box that states "<strong>The inset page below is owned by your card issuing bank" </strong><span style="text-align: -webkit-center;"><span>is completely blank. The TSR recommended I hit back several times and try repeatedly to get it to pop up but after trying </span></span></span><span style="font-family: arial, helvetica, sans-serif; font-size: small; text-align: -webkit-center;">continuously</span><span style="font-size: small; font-family: arial, helvetica, sans-serif; text-align: -webkit-center;"><span> for about 20 min to complete the tranaction I stopped.</span></span><span style="font-size: small; font-family: arial, helvetica, sans-serif;"> </span></p></blockquote><p>That particular portion of the process is controlled by the providers themselves (Visa/Mastercard, etc).  You may need to contact your financial institution or card provider representative for further assistance on that matter.  It is a security feature from the provider that we have very little to do with outside of it being a required step if you are set to take advantage of Verified by Visa or Mastercard SecureCode (or any other related service).</p></blockquote><p>I just got off the phone with the bank and apart from resetting my secure codes they have no clue of why that feature would not load on your page. We tried with the banks tech support from all three browsersa and still no luck. I've switched my payment to another card to pay for this months installment but will switch back to the debit card when it gets close to reneweal time to see if this is fixed.</p>

[TSR-JoshuaM]

<p>We wouldn't be able to 'fix' it on our side, that portion calls up the data from the financial institution for SecureCode.  I.e., everything that is failing to load is failing to do so directly from the financial institutions web services, not ours.  </p><p>I did report it, and we'll see if we can help the process along or if anything else we don't already know may be in play as well.  I'll try to post updates if and when they come to me.</p>

[BaronJuJu]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>We wouldn't be able to 'fix' it on our side, that portion calls up the data from the financial institution for SecureCode.  I.e., everything that is failing to load is failing to do so directly from the financial institutions web services, not ours.  </p><p>I did report it, and we'll see if we can help the process along or if anything else we don't already know may be in play as well.  I'll try to post updates if and when they come to me.</p></blockquote><p>Thanks for the update, I appreciate it. </p>

[TSR-JoshuaM]

<p>You're welcome, I'll keep you posted if anything comes my way.</p>

[irish]

<p>Same problem here when trying to buy lon stuff on two different cards from two different banks.</p>

[TSR-JoshuaM]

<p>Please also make sure that there aren't any security software features on the PC that may block pop-ups or even SSL.  This is beyond just the IE security settings so if you have any internet security suite software, or anti-mal/spyware software, that it is also disabled.  We've seen situations where this also prevented that portion of the process from proceeding.</p><p>It wouldn't work around any issue that may exist on the financial institutions services but we've been able to reproduce similar results with these types of security software features.</p>

[irish]

<p>Nothing that i can find that would be blocking the authentication screen and have tried on more than one pc and have used before to buy.</p>

[Jexi]

<p>I tried everything from various different browsers, setting my security settings to lowest possible, logging in as admin on my PC, enabling pop-ups, disabling all firewall and anti-virus programs. What confuses me is people say they are having this problem with multiple banks. Why would this happen to more than one bank?</p>

[Wingrider01]

<p><cite>Jexi@Antonia Bayle wrote:</cite></p><blockquote><p>I tried everything from various different browsers, setting my security settings to lowest possible, logging in as admin on my PC, enabling pop-ups, disabling all firewall and anti-virus programs. What confuses me is people say they are having this problem with multiple banks. Why would this happen to more than one bank?</p></blockquote><p>more then likley it is a clearing house and not the indvidual bank, a lot of different banks utilze the same automatic clearing houses and they tend to do the security checks, epsecially since the recent breach on one of the largest ones out there</p>

[Matasata]

<p>I tried to purchase from another web site that uses verified by visa and it loaded.  Looks like its on SOE.</p>

[Wingrider01]

<p><cite>Matasata wrote:</cite></p><blockquote><p>I tried to purchase from another web site that uses verified by visa and it loaded.  Looks like its on SOE.</p></blockquote><p>long as they are using the same clearing house, just purchased SC to take advantage of triple cash day with the visa card and it went through</p>

[Matasata]

<p>I can and have purchased SC as well.  Right before this post in fact.  The problem is the all access pass requires a window to load where you enter a password.  That is broken here but not anywhere else I have looked.</p>

[Jexi]

<p>I ended up giving up and getting the EQ2 monthly. It's not practical, though, because I need access to the rest of the games. I am hoping whatever is causing it is fixed.</p>

[Rorasis]

<p>Trying to sub to Vanguard, but the forums there don't get any traffic.</p><p>SOE, don't give us the "It's not a problem on our end" BS.  It is.  Fix it.</p>

[Morgania434]

If any of you are set up through a EUROPEAN bank for your cards you will NOT be able to purchase all access as of 3/29/12. SOE made that plain in the faq they posted on 3/30/12.