server downtime

[kbear]

<p><span ><span style="color: #d2c5a9;"> So are we getting a day added to our accounts....because a couple hours is one thing but a full day without some sort of compensation is bunk.  You don't pay for something and not get full use of it....would be like paying for cell phone for a month but our service is gonna be down but we are still making you pay full amount.  Just saying we should get a day added cause everyother monthly service you pay for gives you a credit for their down time.</span><h2>Maintenance Notice: Monday, April 23, 2012 – 24 Hours!</h2><p><img src="http://www.station.sony.com/images/community/logos/SOE_maintenance.jpg" /></p><p align="left"><strong>Important:</strong> We will perform maintenance beginning at 12:01AM Pacific* on April 23, 2012. This will impact the following services:</p><ul><li>Login for our games WILL be affected from 12:01 AM Pacific* to approximately 11:59 PM Pacific* </li><li>Commerce transactions, including purchases on our websites and in-game marketplaces will be unavailable between from 12:01 AM Pacific* to approximately 11:59 PM Pacific* </li><li>Account management will be unavailable starting 12:01 AM to approximately 11:59 PM Pacific* </li><li>All Games will be unavailable starting 12:01 AM to approximately 11:59 PM Pacific*</li></ul><p>We apologize for this interruption and will resume all affected services as soon as the maintenance is completed.</p><p>*<a href="http://www.timezoneconverter.com/cgi-bin/tzc.tzc" target="_blank"><span style="color: #eee1af;">Convert to your local time</span></a></p></span></p>

[General_Info]

<p>first off this stuff is *normal* and infequent. it's one of the parts of playing the game no different then owning a car every once and a while you need a minor or major service.</p><p>It's a 50c loss on your part. is 50c really worth complaining about?</p><p>also do not forget they are letting you know ahead of time and not just springing it on you.</p>

[Leophage]

<p>Do you think Toyota is gonna send you a check because the brakes wore out on your Avalon and you couldn't use the car?  Is Hewlett Packard gonna send you a check because your graphics card went out and you couldn't play EQ2 until it was replaced?#unreasonableexpectations</p>

[Gravy]

<p><cite>Nunja@Unrest_old wrote:</cite></p><blockquote><p><span><span style="color: #d2c5a9;"> So are we getting a day added to our accounts....because a couple hours is one thing but a full day without some sort of compensation is bunk.  You don't pay for something and not get full use of it....would be like paying for cell phone for a month but our service is gonna be down but we are still making you pay full amount.  Just saying we should get a day added cause everyother monthly service you pay for gives you a credit for their down time.</span></span></p></blockquote><p>You know that <a href="http://www.soe.com/termsofservice.vm?locale=en_US#n5" target="_blank">Terms of Service</a> agreement that you probably didn't read? Well, it says:</p><p style="padding-left: 30px;">You also acknowledge and agree that SOE and its Third Party Providers do not ensure continuous or error-free access or availability of any game content, feature, game-play, service or server and may change, modify, disable, suspend or remove any such content, feature, game-play, service or server in their sole discretion.</p><p style="padding-left: 30px;"> </p><p>So you've already agreed that its ok if downtime happens.</p>

[DamselInDistress]

<p>I'll place a 100 plat bet that there will be a double xp day to compensate for whatever is deemed a failure.</p>

[Takhy]

<p>This is one of many things that show how poor this company is... and u can spend all money u want in comercial departament, fail service is fail service.</p><p>Is soo fun that after all time this GU was in test, that is only a small place, we start with the 2 weeks of daily maintenance (that all know it will happen), and lol at this one of 24hs... that can add other lost day for all Naggafen / Freeport that will be second day in a row without play. Really, cant w8 for a real game to show up... be sure that if i dont pay the game with plats i was not here.. and im only 1 year playing this wannabe a mmrpg.</p><p>That is my 1c, cos they not even work 2c</p>

[Yimway]

<p><cite>DamselInDistress wrote:</cite></p><blockquote><p>I'll place a 100 plat bet that there will be a double xp day to compensate for whatever is deemed a failure.</p></blockquote><p>And SC Sale!  Their running out of 'holidays' to manufacture a sale, so a downtime sale is next!</p>

[Sepulchrel]

<p>I understand maintenance procedures and the fact that they are required. But I must say, out of all mmorpgs I've played the past 15 years, SOE ones are always down the longers. Rarely seen downtimes such as this one this Monday, for 24 hours. But hey, if it's necessary, its necessary, but that doesn’t mean we have to like it.</p>

[Takhy]

<p><cite>Gravy wrote:</cite></p><blockquote><p><cite>Nunja@Unrest_old wrote:</cite></p><blockquote><p><span><span style="color: #d2c5a9;"> So are we getting a day added to our accounts....because a couple hours is one thing but a full day without some sort of compensation is bunk.  You don't pay for something and not get full use of it....would be like paying for cell phone for a month but our service is gonna be down but we are still making you pay full amount.  Just saying we should get a day added cause everyother monthly service you pay for gives you a credit for their down time.</span></span></p></blockquote><p>You know that <a href="http://www.soe.com/termsofservice.vm?locale=en_US#n5" target="_blank">Terms of Service</a> agreement that you probably didn't read? Well, it says:</p><p style="padding-left: 30px;">You also acknowledge and agree that SOE and its Third Party Providers do not ensure continuous or error-free access or availability of any game content, feature, game-play, service or server and may change, modify, disable, suspend or remove any such content, feature, game-play, service or server in their sole discretion.</p><p style="padding-left: 30px;"> </p><p>So you've already agreed that its ok if downtime happens.</p></blockquote><p>Internet Terms of Service that u click for accept have really noting to do in a judgment.</p>

[DamselInDistress]

<p><cite>Takhy wrote:</cite></p><blockquote><p>Really, cant w8 for a real game to show up... </p></blockquote><p>I will place another 100 plat bet which says you'll get old and that elusive game will still not show up. The whole MMO industry is a big joke.</p>

[KindredHeart]

<p>Has anyone seen a post anywhere saying what maintenance activities are going to occur?  I don't mind a 24 hour downtime if I know why.  But just "maintenance" doesn't really tell me much and makes me wonder why it couldn't be performed in some sort of rolling fashion vs. an entire day of everything being offline leaving me with a feeling of lack of consideration by SOE for player discomfort.  I'm sure that's not the case, but would be nice to see it expressed and explained ... somewhere.</p>

[Zorvan]

<p><cite>Leophage wrote:</cite></p><blockquote><p>Do you think Toyota is gonna send you a check because the brakes wore out on your Avalon and you couldn't use the car?  Is Hewlett Packard gonna send you a check because your graphics card went out and you couldn't play EQ2 until it was replaced?#unreasonableexpectations</p></blockquote><p>Neither of which are paid monthly to provide a service. Big difference.</p><p><cite>Gravy wrote:</cite></p><blockquote><p><cite>Nunja@Unrest_old wrote:</cite></p><blockquote><p><span><span style="color: #d2c5a9;"> So are we getting a day added to our accounts....because a couple hours is one thing but a full day without some sort of compensation is bunk.  You don't pay for something and not get full use of it....would be like paying for cell phone for a month but our service is gonna be down but we are still making you pay full amount.  Just saying we should get a day added cause everyother monthly service you pay for gives you a credit for their down time.</span></span></p></blockquote><p>You know that <a href="http://www.soe.com/termsofservice.vm?locale=en_US#n5" target="_blank">Terms of Service</a> agreement that you probably didn't read? Well, it says:</p><p style="padding-left: 30px;">You also acknowledge and agree that SOE and its Third Party Providers do not ensure continuous or error-free access or availability of any game content, feature, game-play, service or server and may change, modify, disable, suspend or remove any such content, feature, game-play, service or server in their sole discretion.</p><p style="padding-left: 30px;"> </p><p>So you've already agreed that its ok if downtime happens.</p></blockquote><p>Also says buying and selling of gold is not allowed and bannable. Until SOE enforces all of their ToS/EULA rules, none of them are valid or have any merit. The greenest judge on the bench will tell you the same thing. you don't get to pick and choose which parts of a contract you enforce and which you do not, otherwise the entire contract is forfeit.</p>

[Raknid]

<p><cite>Vallar@Guk wrote:</cite></p><blockquote><p>Has anyone seen a post anywhere saying what maintenance activities are going to occur?  I don't mind a 24 hour downtime if I know why.  But just "maintenance" doesn't really tell me much and makes me wonder why it couldn't be performed in some sort of rolling fashion vs. an entire day of everything being offline leaving me with a feeling of lack of consideration by SOE for player discomfort.  I'm sure that's not the case, but would be nice to see it expressed and explained ... somewhere.</p></blockquote><p>Probably making changes for the PSS1 deal. Sure would be nice if they did at least give a hint of why they are shutting us out for a day.</p>

[Dragoneyes]

<p>Well you could always look at it this way :-</p><p>Most GU done by SOE for the last 7 odd years have always gone pear shaped when launched on live servers and you have to put up with a downtime,server restarts ect ect so we whine about that..</p><p>So</p><p>This time they got it right but not wanting to seem they know what they doing ,they make the servers still go down so we all feel the need to still whine about somthing instead of saying Well Done.....with this GU.</p><p>DE</p>

[Dasein]

<p><cite>Zorvan wrote:</cite></p><blockquote><p><cite>Leophage wrote:</cite></p><blockquote><p>Do you think Toyota is gonna send you a check because the brakes wore out on your Avalon and you couldn't use the car?  Is Hewlett Packard gonna send you a check because your graphics card went out and you couldn't play EQ2 until it was replaced?#unreasonableexpectations</p></blockquote><p>Neither of which are paid monthly to provide a service. Big difference.</p><p><cite>Gravy wrote:</cite></p><blockquote><p><cite>Nunja@Unrest_old wrote:</cite></p><blockquote><p><span><span style="color: #d2c5a9;"> So are we getting a day added to our accounts....because a couple hours is one thing but a full day without some sort of compensation is bunk.  You don't pay for something and not get full use of it....would be like paying for cell phone for a month but our service is gonna be down but we are still making you pay full amount.  Just saying we should get a day added cause everyother monthly service you pay for gives you a credit for their down time.</span></span></p></blockquote><p>You know that <a href="http://www.soe.com/termsofservice.vm?locale=en_US#n5" target="_blank">Terms of Service</a> agreement that you probably didn't read? Well, it says:</p><p style="padding-left: 30px;">You also acknowledge and agree that SOE and its Third Party Providers do not ensure continuous or error-free access or availability of any game content, feature, game-play, service or server and may change, modify, disable, suspend or remove any such content, feature, game-play, service or server in their sole discretion.</p><p style="padding-left: 30px;"> </p><p>So you've already agreed that its ok if downtime happens.</p></blockquote><p>Also says buying and selling of gold is not allowed and bannable. Until SOE enforces all of their ToS/EULA rules, none of them are valid or have any merit. The greenest judge on the bench will tell you the same thing. you don't get to pick and choose which parts of a contract you enforce and which you do not, otherwise the entire contract is forfeit.</p></blockquote><p>Actually, the EULA only states that SOE reserves the right to suspend or terminate an account, not that they are under any specific obligation to do so.</p>