Give me a break

[friggo]

<p>Its double xp weekend <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></p><p>And i cant buy anything on the broker <img src="/eq2/images/smilies/c30b4198e0907b23b8246bdd52aa1c3c.gif" border="0" /></p><p>I buy, but i dont recive anything. On a double xp weekend, the game</p><p>behaves like cold syrup in siberia. Is there any point in even playing</p><p>during these weekends? If your intention is to attract people to comeback to the game</p><p>with these weekends, your looking at a epic failure. I know.... i should go here and there</p><p>to rapport something. And it might be something wrong with my uber computer or</p><p>megafast connection as usually hinted. Im a players, not a seeker of forums were to post. I post when im</p><p>[Removed for Content] off and things dont work as expected. When i returned to this game i pressed the button "report a bug" many times.</p><p>And yet to this date iv had 0 replys in any way. So you figure out what needs to be fixed. Its your job and</p><p>thats what we pay the monthly fee for. Geezuz....</p>

[TSR-MattG]

<p>firstly, I'll let you know that if you're trying to get ahold of support, reporting a bug isn't the way to do it. Those reports are received by and ready by our developers to help them improve/fix the game, however, they don't illicit a support response.</p><p>If you need a response from customer support, you'd want to post here (like you did with this thread) or <a href="http://soe-ing.custhelp.com/app/answers/detail/a_id/28939" target="_blank">open a support ticket</a>.</p><p>Now as to your issues, the broker shouldn't have prevented you from utilizing double XP weekend, but if you were/are experiencing issues we'd like to know what server, and what time/date you were experiencing the problems.</p>

[Alex66]

<p>Matt - this is the only forum where at least we get responses, thanks to you. Posting at Dev's forum is like talking to myself, only responses I get is from community members. You had a new girl (woman) taking over the dev's team - I saw her "knighted" on youtube, and she has not even bothered to introduce herself properly on the forums. Why?</p><p>P.S. e.g I post an issue at WoW's support forum and I get a response within the hour, in-game or otherwise. Its not being meant as a critique at you, but it shows how certain devs care about their product, and let me tell you - it pays off.</p>

[TSR-MattG]

<p>Dev's are busy people, and while you might not always get a response to a thread, I guarantee you they read the forums and take feedback/ideas/problem reports here very seriously. I do apologize if our messaging has been less than satisfactory, and offer my assurances that it's something we look heavily at as a company and are continually striving to improve.</p>