President's Day Events - Bonus XP & One-Day Sale!

[Amnerys]

<p align="center"><img src="http://www.everquest2.com/images/en/features/promotions/2012/presday/presday_2012.png" width="297" height="183" /></p> <h3>Double XP Weekend!</h3> <p>It's been a love-filled week and it's also a long weekend for us, so we thought we'd share our joy with a Double XP weekend!</p> <p>This weekend, from Noon PST on Friday, Feb. 17th, until 11:59 pm PST on Monday, Feb. 20th, we will be running a true Double XP (+100% XP) promotion. The bonus applies to AA, tradeskill and adventure experience this weekend.</p> <h3></h3><h3>One-Day REBATE Sale!</h3> <p>Also in the spirit of love and springtime, the EQII marketplace will be running a massive sale on Saturday, Feb. 18 for the full day*. For this sale, get at least half your Station Cash back when you purchase an item with a Rebate tag! And you'll see that Rebate tag on a huge number of items!</p> <p>-- Holly "Windstalker" Longdale</p> <p>Please check the in-game Marketplace for specific prices on individual sale items.</p> <p>To buy these items and more using your Station Cash, just click the SC button in game, or type <em>/marketplace</em> in your chat window.</p> <p>Need Station Cash? Visit the <a href="http://www.soe.com/stationcash/">Station Cash</a> page for information and learn how you can purchase SC online or from a retailer near you.</p> <p>*Rebate offers valid from 12:01 am PST, February 18th, 2012 until 11:59 pm PST, February 18th, 2012.</p>

[Ulskanine]

<p>The Dbl XP is great and all... But would it really kill you all to add in DBL guild XP for once ?</p>

[Laenai]

<p><cite>Ulskanine wrote:</cite></p><blockquote><p>The Dbl XP is great and all... But would it really kill you all to add in DBL guild XP for once ?</p></blockquote><p>They did have it once <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> And it was awesome. Regular double XP is awesome too.</p><p>Don't look a gift horse in the mouth <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /></p>

[Ulskanine]

<p>Well yea they have had it once. but its been a very long time ago and its about time for another one hehe</p>

[Eileah]

<p>Double guild exp would have been nice to add, many of us struggle to level our guild while our toons are already maxxed.</p>

[Curdlep]

<p>So instead of buying a 2K item for 1K, you need to buy the 2K SC....very clever Sony, very clever...</p><p>Better not take 6-8 weeks for those rebates to come back though.... <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[Lodrelhai]

<p>Guild xp would've been nice, but I'll happily earn it at the normal rate while leveling my jeweler with writs.</p><p>I do hope all the rebate stuff will be in the sales section?</p>

[Curdlep]

<p>Any preview on which items will have rebates?</p>

[Starbuck17712]

<p><cite>Ulskanine wrote:</cite></p><blockquote><p>The Dbl XP is great and all... But would it really kill you all to add in DBL guild XP for once ?</p></blockquote><p>Why my guilds are already maxed ?</p>

[Starbuck17712]

<p><cite>Eileah wrote:</cite></p><blockquote><p>Double guild exp would have been nice to add, many of us struggle to level our guild while our toons are already maxxed.</p></blockquote><p>So are you saying your guild members don't know how to do the different tasks to earn self & guild xp? If thats the case I am in shock.</p>

[Gothyia]

<p>Ok so i purchased something with a rebate tag on it and  it took all my station cash full price now how do i get half of it back.. ?  rebate meaning refunding half back?   rebate ( not mail in  lol or is it in my mail as a rebate? )</p><p>help</p>

[janmystique]

<p>Station cash is missing for some at the moment. Hope it comes back in double quick time! <img src="/eq2/images/smilies/ed515dbff23a0ee3241dcc0a601c9ed6.gif" border="0" /></p>

[Ciara52]

<p>Station Cash is missing on my characters on Splitpaw.    None on Everfrost characters either  <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> </p>

[Katz]

<p>Yep, its missing and SOE account site can't be logged into. </p>

[Kesstryl]

<p>Half my SC is missing too, haven't bought anything yet, can't even see rebate tags.  Hope SOE is looking into missing SC as we have all paid for that already</p>

[White Satai]

Aye also the launcher is fubared as well cannot log into my second account, it just keeps on logging in on the first account, all 3 of our accounts also have the SC gone AWOL. Just what the hell did they f**K up this time.

[Fallingdove]

<p> Seems since I purchased some items this morning that things are now totally messed up ...cash balance is now gone despite the fact I only added funds a couple of hours ago .In addition some items bought that were tagged rebate appeared to take full amount even after the box popped up to confirm rebate was supposed to be applied .</p><p>I also bought Ebony furniture items clearly marked as NC as in no charge ...and again message popped up saying this time rebate 0 which seemed fine as items were supposed to be nc ...no charge ...but full cost for each item (100 ) sc was taken from my balance ,</p><p>Please fix the problem asap and in addition refund the correct rebate on items bought including the ones marked no charge .</p><p>Thanks</p>

[Janfarie]

Station Cash all gone on the three Gold accounts my hubby and I have. It doesn't say 0, just nothing there. Not just us then having this issue. Splitpaw server, but we're in Australia, so for us if we can't get tonight 10pm atm (6am US time), we sleep through the whole rest of the sale and won't be able to get anything.... Yes, I could stay up all night, and who knows when something might be done, but I do have this thing called "work" tomorrow <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> We paid subs and we paid for the cash. Please, some help here would be appreciated <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> cheers <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> Janfarie and family

[Kryvak]

<p><cite>Fallingdove wrote:</cite></p><blockquote><p>I also bought Ebony furniture items clearly marked as NC as in no charge ...and again message popped up saying this time rebate 0 which seemed fine as items were supposed to be nc ...no charge ...but full cost for each item (100 ) sc was taken from my balance ,</p><p>Please fix the problem asap and in addition refund the correct rebate on items bought including the ones marked no charge .</p></blockquote><p>+1, I did this as well...</p>

[Katz]

<p>I don't see why they added the rebate in instead of just putting items on sale.  This new feature of rebatedness seems to have broken station cash.</p>

[Kryvak]

<p><cite>Katz wrote:</cite></p><blockquote><p>I don't see why they added the rebate in instead of just putting items on sale.  This new feature of rebatedness seems to have broken station cash.</p></blockquote><p>Because with the rebate, you still need the full price before you can buy it.</p>

[Nailoo]

<p><cite>Fallingdove wrote:</cite></p><blockquote><p>I also bought Ebony furniture items clearly marked as NC as in no charge ...and again message popped up saying this time rebate 0 which seemed fine as items were supposed to be nc ...no charge ...but full cost for each item (100 ) sc was taken from my balance ,</p><p>Please fix the problem asap and in addition refund the correct rebate on items bought including the ones marked no charge .</p><p>Thanks</p></blockquote><p>This also happened to me.  Please fix this, missing almost 1k station cash now from "buying" NC items. </p>

[SOE-MOD-02]

<p>Is the missing SC fixed yet for all of those that were missing it completely? </p>

[Nailoo]

<p>No. <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" /></p>

[Kryvak]

<p><cite>SOE-MOD-02 wrote:</cite></p><blockquote><p>Is the missing SC fixed yet for all of those that were missing it completely? </p></blockquote><p>I think so, mine came back, but charged me for the items that I bought before it came back but never received that were shown as free, and the ones I bought after it came back before I realized, that also said they were free.</p>

[SOE-MOD-02]

<p><cite>Nailoo wrote:</cite></p><blockquote><p>No. <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" /></p></blockquote><p>I saw a post in SC support saying that it was fixed.  I had hopes that it was for everyone <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p><p>For those that are having SC issues, please make sure to file a /petition so that the GM's can look into it. </p>

[Kryvak]

<p><cite>Nailoo wrote:</cite></p><blockquote><p><cite>Fallingdove wrote:</cite></p><blockquote><p>I also bought Ebony furniture items clearly marked as NC as in no charge ...and again message popped up saying this time rebate 0 which seemed fine as items were supposed to be nc ...no charge ...but full cost for each item (100 ) sc was taken from my balance ,</p><p>Please fix the problem asap and in addition refund the correct rebate on items bought including the ones marked no charge .</p><p>Thanks</p></blockquote><p>This also happened to me.  Please fix this, missing almost 1k station cash now from "buying" NC items. </p></blockquote><p>2k here, first one got stuck on processing, was before the balance was shown, never got the items but still got charged, second time was after my balance showed, I didn't realize I had been charged for the others and bought more, these I received but also cost me 1k.</p>

[Kryvak]

<p><cite>SOE-MOD-02 wrote:</cite></p><blockquote><p><cite>Nailoo wrote:</cite></p><blockquote><p>No. <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" /></p></blockquote><p>I saw a post in SC support saying that it was fixed.  I had hopes that it was for everyone <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p><p>For those that are having SC issues, please make sure to file a /petition so that the GM's can look into it. </p></blockquote><p>I heard lots of people saying it was fixed, mine is showing now, just asked in chat if anyone wasn't fixed and nobody responded, I think it is working now. Ebony furniture is still showing as N/C.</p>

[Nailoo]

<p>I can see my station cash, so that part seems to be fixed, but there's still all the station cash missing from buying NC items.  </p><p>The ebony furniture is still showing NC even when the rebate box pops up.  It says would you like to buy so and so for 0 station cash, but it takes money from you anyways.  If it's not meant to be NC you need to fix it asap so more people don't have the same happen.  Also, if that's the case will the people that have already bought the NC stuff be refunded?</p><p>Thanks!</p>

[Kryvak]

<p><cite>Nailoo wrote:</cite></p><blockquote><p>I can see my station cash, so that part seems to be fixed, but there's still all the station cash missing from buying NC items.  </p><p>The ebony furniture is still showing NC even when the rebate box pops up.  It says would you like to buy so and so for 0 station cash, but it takes money from you anyways.  If it's not meant to be NC you need to fix it asap so more people don't have the same happen.  Also, if that's the case will the people that have already bought the NC stuff be refunded?</p><p>Thanks!</p></blockquote><p>Send in a petition and join the club...</p>

[Ejia]

<p>I purchased a item and the station cash was deducted but no rebate was given.  Are we only allowed to purchase 1 item and receive the rebate?  I tried to petition but when I went to select the catagory, the only option I had was "no value" ...</p>

[Kryvak]

<p><cite>Ejia@Blackburrow wrote:</cite></p><blockquote><p>I purchased a item and the station cash was deducted but no rebate was given.  Are we only allowed to purchase 1 item and receive the rebate?  I tried to petition but when I went to select the catagory, the only option I had was "no value" ...</p></blockquote><p>Try <a href="http://soe-ing.custhelp.com/app/answers/detail/a_id/18172" target="_blank">this link</a> to petition. Click the in-game support tab and log in.</p>

[Zhaiphyr]

<p>Just tried buying the expansion, no rebate. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Gravy]

<p>How do we know how much the rebate is?</p><p>The items say 'Rebate' but they don't say how much.</p>

[Ejia]

<p>Thank you.  I was able to finally send in a petition. </p>

[Kryvak]

<p><cite>Gravy wrote:</cite></p><blockquote><p>How do we know how much the rebate is?</p><p>The items say 'Rebate' but they don't say how much.</p></blockquote><p>The rebate is at least 50%, but sometimes it's a bit more.</p>

[Gravy]

<p><cite>Kryvak@Everfrost wrote:</cite></p><blockquote><p><cite>Gravy wrote:</cite></p><blockquote><p>How do we know how much the rebate is?</p><p>The items say 'Rebate' but they don't say how much.</p></blockquote><p>The rebate is at least 50%, but sometimes it's a bit more.</p></blockquote><p>How do you know that? How do you know how much?</p>

[dawggoneone]

<p>Are the expansions part of the rebate? </p><p>If I bring up the Marketplace from the character select screen they usually have the Rebate flag.  (sometimes both, other times one or the other are marked).</p><p>From within the game if I bring up the Marketplace, I never see them with the Rebate flag.</p>

[Kryvak]

<p><cite>Gravy wrote:</cite></p><blockquote><p><cite>Kryvak@Everfrost wrote:</cite></p><blockquote><p><cite>Gravy wrote:</cite></p><blockquote><p>How do we know how much the rebate is?</p><p>The items say 'Rebate' but they don't say how much.</p></blockquote><p>The rebate is at least 50%, but sometimes it's a bit more.</p></blockquote><p>How do you know that? How do you know how much?</p></blockquote><p>It doesn't say how much, their info said it was at least half off, and that seems to be true, sometimes it's more, but never less.</p>

[Zehl_Ice-Fire]

<p>Sorry devs, this is the dumbest promotion ever. Just show people the actual sale price and let us buy it at the sale price if we have enough SC for the sale price.</p><p><cite>Kryvak@Everfrost wrote:</cite></p><blockquote><p><cite>Katz wrote:</cite></p><blockquote><p>I don't see why they added the rebate in instead of just putting items on sale.  This new feature of rebatedness seems to have broken station cash.</p></blockquote><p>Because with the rebate, you still need the full price before you can buy it.</p></blockquote>

[Kesstryl]

<p>My SC is now showing up, but I don't want to purchase anything until I get confirmation here from the mods or devs that the rebate system is fixed and we will indeed get our rebate when we purchase.  I don't feel like opening a bunch of help tichets if this goes wrong.</p>

[mjmartin]

<p>I tried to buy a house via gifting, I never got a window saying rebate, I only got spinning 'processing your request' after about 5 minutes of this I had to restart the client as there was no way to make it go away. Doesn't look like it took any sc however.</p>

[mjmartin]

<p>also ran into the ebony issue. listed as n/c with an instant rebate of 0 yet it took 100.</p>

[Elorah]

<p>I have purchased a few items on a variety of characters and I am getting the refunds <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />  I am having fun again and just may have to play some more <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Kesstryl]

<p>I got a rebate on an item I purchased in-game which I bought through the market-place, but my husband just purchased the AoD expansion which is flagged for rebate and did not get it.  </p>

[Gravy]

<p><cite>Kesstryl wrote:</cite></p><blockquote><p>I got a rebate on an item I purchased in-game which I bought through the market-place, but my husband just purchased the AoD expansion which is flagged for rebate and did not get it.  </p></blockquote><p>Seems to be a big issue. Here is the screenshot from the character select screen:</p><p><img src="http://img401.imageshack.us/img401/7084/43494404.png" width="537" height="345" /></p>

[MRRX]

<p><cite>Gravy wrote:</cite></p><blockquote><p><cite>Kesstryl wrote:</cite></p><blockquote><p>I got a rebate on an item I purchased in-game which I bought through the market-place, but my husband just purchased the AoD expansion which is flagged for rebate and did not get it.  </p></blockquote><p>Seems to be a big issue. Here is the screenshot from the character select screen:</p><p><img src="http://img401.imageshack.us/img401/7084/43494404.png" width="537" height="345" /></p></blockquote><p>Thank you for posting that.   So it says "Rebate" on the little iconic picture.    I looked over everything twice and didn't see any rebate tags, I was looking at the text instead of the pic.</p><p>That said, my expansions don't say rebate.</p>

[Eyema]

the items listed for rebate on one account are not the same listed on another. Both of my accounts have a different list. Also, not actually getting a rebate on the items. Specifically class packs on my free account. I was going to buy some prestige homes and mounts on my paid account, but with this being absurdly handled by SOE they wont be getting any more money from me until they tell me its been fixed.

[Manveru]

<p>I, too, have bought items that were labeled with the rebate tag, and have received no rebate for them, rather, the full purchase price was deducted from my SC balance.</p><p>The items I purchased were the Dark Elf/Troll/Sarnak unlock, the Ranger unlock, and a Character Slot, all of which are tagged Rebate in the marketplace from the character select screen, and none of which are granting a rebate.</p>

[Absyntheea]

<p>So, it's a one day sale, things aren't working right, and still no official word from SOE about the problem? Why am I not surprised? I'd love to get some of that furniture and stuff..but one of my guildies bought one of the pieces that say N/C.. and that turned out to be not true. Come on now... if you want money SOE, make it work right.</p>

[Suprchik407]

<p><cite>Manveru wrote:</cite></p><blockquote><p>I, too, have bought items that were labeled with the rebate tag, and have received no rebate for them, rather, the full purchase price was deducted from my SC balance.</p><p>The items I purchased were the Dark Elf/Troll/Sarnak unlock, the Ranger unlock, and a Character Slot, all of which are tagged Rebate in the marketplace from the character select screen, and none of which are granting a rebate.</p></blockquote><p>wait, so you guys had rebate tags on the class unlocks? Something is definitely weird because all my unlocks and extra slots are normal pricing. No rebate tag on pic. I didnt buy anything, but they really need to get this fixed.</p><p>Id like to buy some unlocks so I can also do some race and name changes. Change race and name services have the rebate tag but Im afraid to buy those at full price. Id like to get the race combo unlocks too but those arent showing rebate.</p><p>Ill have to pass this whole promo up, I dont wanna risk losing my sc or overpaying. Im on a silver account so I cant petition.</p>

[Manveru]

<p><cite>Furbaby@Nektulos wrote:</cite></p><blockquote><p><cite>Manveru wrote:</cite></p><blockquote><p>I, too, have bought items that were labeled with the rebate tag, and have received no rebate for them, rather, the full purchase price was deducted from my SC balance.</p><p>The items I purchased were the Dark Elf/Troll/Sarnak unlock, the Ranger unlock, and a Character Slot, all of which are tagged Rebate in the marketplace from the character select screen, and none of which are granting a rebate.</p></blockquote><p>wait, so you guys had rebate tags on the class unlocks? Something is definitely weird because all my unlocks and extra slots are normal pricing. No rebate tag on pic. I didnt buy anything, but they really need to get this fixed.</p><p>Id like to buy some unlocks so I can also do some race and name changes. Change race and name services have the rebate tag but Im afraid to buy those at full price. Id like to get the race combo unlocks too but those arent showing rebate.</p><p>Ill have to pass this whole promo up, I dont wanna risk losing my sc or overpaying. Im on a silver account so I cant petition.</p></blockquote><p>The rebate tags are showing up for the slots and the unlocks if you purchase them from the character select screen, however, the rebate is not being applied.</p>

[Absyntheea]

<p>Now the rebate tags are totally gone...</p>

[dawy]

<p>Oh dear what a faff why not just knock prices down full stop instead of this rebate nonsense? surely it'd have been easier</p>

[mjmartin]

<p> ... in the space of time it took me to switch accounts, all the rebates are gone? And stupid me didn't see it before buying. Sigh.</p><p>I figured out the reason for rebates earlier when I messed this up - you have to have the full price in SC never mind that you get over half of it back.</p><p>Time to petition. And it is no wonder that people are fleeing SOE</p>

[J3beme]

<p>I just bought an "Additional Character Slot" from the character select screen market, which clearly had the rebate tag on it.  I have no recieved a rebate yet.  Is there a delay on the rebates or do we really need to open a ticket and wait for a long period of time that will make us miss the ability to purchase more SC items on this sale event?</p>

[Resstful]

<p>Rebates are completely missing for me. They were in place before noon and now, zero, zippo, nada.</p>

[Lempo]

<blockquote><h3>One-Day REBATE Sale!</h3><p>Also in the spirit of love and springtime, the EQII marketplace will be running a massive sale on Saturday, Feb. 18 for the full day*. For this sale, get at least half your Station Cash back when you purchase an item with a Rebate tag! And you'll see that Rebate tag on a huge number of items!</p><p><strong><span style="text-decoration: underline;"><span style="color: #ff0000; font-size: small;">-- Holly "Windstalker" Longdale</span></span></strong></p></blockquote><p>Like I said initially, I don't think we got anything except a replacement SC shill so SJ could focus more on the SC MALL that will be EQ Next.</p><p>I wonder who's bright idea this 'rebate' sale was... (I really don't honestly I couldn't care less)</p><p>/popcorn ready though for the fiasco that will be the items marked as NC and the threads that will ensue over it in the following week. lol, oh the irony.</p>

[Piestro]

<p>Hey folks,</p><p>Unfortunately due to technical difficulties we've had to suspend the One-Day Sale. At this time we've disabled the sale and are working to remove any remaining sale notifications from the Marketplace. We will offer the same items on sale again at a future time so that anyone who wished to take advantage of the deal offered should still get to do so.</p><p>Thank you for your patience,</p><p>-Piestro</p>

[Mizlek]

<p><cite>Piestro wrote:</cite></p><blockquote><p>Hey folks,</p><p>Unfortunately due to technical difficulties we've had to suspend the One-Day Sale at this time. At this time we've disabled the sale and are working to remove any remaining sale notifications from the Marketplace. We will offer the same items on sale again at a future time so that anyone who wished to take advantage of the deal offered should still get to do so.</p><p>Thank you for your patience,</p><p>-Piestro</p></blockquote><p>Can I get my money back then? Or due to technical difficulties, you get to keep it?</p><p>-Miz</p>

[KingKhaos]

<p>So will we be receiving refunds due to the tecnical dificulties or are we stuck paying full price for something that was supposed to be half off?</p>

[mjmartin]

<p>ditto. refunds please. It's not that hard, just run a script. After all, the customer is always right - isn't it?</p>

[Piestro]

<p><cite>Mizlek wrote:</cite></p><blockquote><p><cite>Piestro wrote:</cite></p><blockquote><p>Hey folks,</p><p>Unfortunately due to technical difficulties we've had to suspend the One-Day Sale. At this time we've disabled the sale and are working to remove any remaining sale notifications from the Marketplace. We will offer the same items on sale again at a future time so that anyone who wished to take advantage of the deal offered should still get to do so.</p><p>Thank you for your patience,</p><p>-Piestro</p></blockquote><p>Can I get my money back then? Or due to technical difficulties, you get to keep it?</p><p>-Miz</p></blockquote><p>If you were charged incorrectly I encourage you to <a href="http://help.station.sony.com/app/answers/detail/a_id/10404" target="_blank">contact our Customer Service departmen</a>t so that we can resolve any difficulties you may have experienced. </p>

[Piestro]

<p><cite>Kasima@Antonia Bayle wrote:</cite></p><blockquote><p>ditto. refunds please. It's not that hard, just run a script. After all, the customer is always right - isn't it?</p></blockquote><p>We never refer to you as "it". <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> If there are any difficulties our CS team will be more than happy to help. </p>

[mjmartin]

<p>I am reasonably certain that you use the same colorful language at the customers when they can't hear that we do with the problems that you hopefully do not hear.  How bad is the time delay going to be on getting my one account refunded? And next time, can we please please do it as a sale and not as this silly rebate nonsense? Will the CS staff understand what has happened - in short have you issued a memo that everyone has read?  I've had amazing CS and terrible CS in the past, and nothing in the middle.</p><p>Oh, btw the petition window no longer works from inside the game. It does in fact crash my client. As does LoN....</p>

[Virrago]

<p><cite>Kasima@Antonia Bayle wrote:</cite></p><blockquote><p> Will the CS staff understand what has happened - in short have you issued a memo that everyone has read?  I've had amazing CS and terrible CS in the past, and nothing in the middle.</p></blockquote><p>CS has been notified about this so we are all on the same page.</p>

[Ciara52]

<p><cite>Piestro wrote:</cite></p><blockquote><p><cite>Mizlek wrote:</cite></p><blockquote><p><cite>Piestro wrote:</cite></p><blockquote><p>Hey folks,</p><p>Unfortunately due to technical difficulties we've had to suspend the One-Day Sale. At this time we've disabled the sale and are working to remove any remaining sale notifications from the Marketplace. We will offer the same items on sale again at a future time so that anyone who wished to take advantage of the deal offered should still get to do so.</p><p>Thank you for your patience,</p><p>-Piestro</p></blockquote><p>Can I get my money back then? Or due to technical difficulties, you get to keep it?</p><p>-Miz</p></blockquote><p>If you were charged incorrectly I encourage you to <a href="http://help.station.sony.com/app/answers/detail/a_id/10404" target="_blank">contact our Customer Service departmen</a>t so that we can resolve any difficulties you may have experienced. </p></blockquote><p>Easy for you to say.  The support ticket is not working atm </p><p>Thanks</p>

[Piestro]

<p><cite>Ciara52 wrote:</cite></p><blockquote><p><strong><em></em></strong></p><p>Easy for you to say.  The support ticket is not working atm </p><p>Thanks</p></blockquote><p>What sort of problems are you having?</p><p>Thanks,</p><p>-P</p>

[Kryvak]

<p><cite>Kryvak@Everfrost wrote:</cite></p><blockquote><p><cite>Ejia@Blackburrow wrote:</cite></p><blockquote><p>I purchased a item and the station cash was deducted but no rebate was given.  Are we only allowed to purchase 1 item and receive the rebate?  I tried to petition but when I went to select the catagory, the only option I had was "no value" ...</p></blockquote><p>Try <a href="http://soe-ing.custhelp.com/app/answers/detail/a_id/18172" target="_blank">this link</a> to petition. Click the in-game support tab and log in.</p></blockquote><p>Sent in 2 petitions successfully today.</p>

[Piestro]

<p>Just as an update folks, we've fixed a number of bugs that were causing some havoc with the sale and have put it back up (along with extending it through February 19).</p><p>Thanks,</p>

[Resstful]

<p>Very cool! Just purchased a furniture set and got the rebate!</p><p>Thanks for jumping on this issue gang.</p>

[Ciara52]

<p><cite>Piestro wrote:</cite></p><blockquote><p><cite>Ciara52 wrote:</cite></p><blockquote><p><strong><em></em></strong></p><p>Easy for you to say.  The support ticket is not working atm </p><p>Thanks</p></blockquote><p>What sort of problems are you having?</p><p>Thanks,</p><p>-P</p></blockquote><p>I am unable to select a product or a category.  No dropdown box works    If I state my problem with no rebate and say continue it doesn't do that either.  </p>

[J3beme]

<p>So what's going on with the addition character slot rebate?  It's not there anymore and I did purchase it when it had a rebate tag on it.  I did not recieve a rebate.  Do we really have to wait till Tuesday to get our accounts adjusted?  For those who have expected a lot of SC back from rebates and to purchase more due to the SC rebate will miss out on the sales.  Extending 1 more day won't be fair for those who are owed SC since we have to wait till Tuesday to get our accounts adjusted.</p>

[KingKhaos]

<p>Has any one else gotten any of the station cash back that they lost when the problems were occuring?</p>

[SensueEQ1]

<p>Nope, still waiting for 750 SC to return. Trying to figure out how to contact SOE, since Silver Acct can't petition =/ First to bed though :p</p>

[retro_guy]

<p><cite>J3beme wrote:</cite></p><blockquote><p>So what's going on with the addition character slot rebate?  It's not there anymore and I did purchase it when it had a rebate tag on it.  I did not recieve a rebate.  Do we really have to wait till Tuesday to get our accounts adjusted?  For those who have expected a lot of SC back from rebates and to purchase more due to the SC rebate will miss out on the sales.  Extending 1 more day won't be fair for those who are owed SC since we have to wait till Tuesday to get our accounts adjusted.</p></blockquote><p>Yes I'm in the same boat. Spent 2000SC and should have got 1000SC back (or more). I'd like the chance to buy something else before the promotion ends.</p>

[Nailoo]

<p>You say to contact customer support but in the category field it only says "no value".  You can't select anything there and it's a required field in order to submit a petition.  So what do we do?  When will you fix this?</p><p>I bought 8 pieces of the "NC" ebony furniture.  It said NC yesterday, even when the rebate confirmation box popped up it said would you like to buy this for 0 station cash.</p><p>Looking at those same pieces now the total comes to 1600 station cash, 800 station cash has been deducted from my account so it was appearantly a 50% rebate.</p><p>What happens to those of us that bought the items under the assumption <em>and</em> confirmation from SOE marketplace that we were to be charged 0 station cash?  </p><p>Do we get our money back?  </p><p>Do we get to keep the items at NC, since it was SOE that messed up?</p><p>As others have said, I'd like to buy more items today with the rebate sale, but I'm not going to until this problem is resolved.</p>

[Ejia]

<p><cite>Nailoo wrote:</cite></p><blockquote><p>You say to contact customer support but in the category field it only says "no value".  You can't select anything there and it's a required field in order to submit a petition.  So what do we do?  When will you fix this?</p></blockquote><p>I had the same problem trying to send in a petition using the ingame system so I ended up logging onto the main site  using my girl friends computer and it worked.</p>

[smogfire]

<p>I saw a motd saying not to buy "free" items and that you would be charged (how wrong)</p><p>I found both expansions tagged "rebate" from the CS - shop button and bought them with SC</p><p>I would not have purchased both without the rebate</p><p>Also that problem with not being able to submit a petition in game because you can't update a required field has been there for atleast a year.</p><p>Submit a petition to get it fixed (not)</p>

[Nailoo]

<p><cite>Slyt@Everfrost wrote:</cite></p><blockquote><p>I saw a motd saying not to buy "free" items and that you would be charged (how wrong)</p></blockquote><p>When did you see that motd?  It certainly wasn't there Saturday morning or afternoon.  I logged in and out 2 or 3 times (between toons) before leaving for dinner around 7pm.  </p><p>I'm guessing that they put it in after some of us complained on here that we were being charged for NC items.  </p><p>Still wondering if we'll be rufunded.</p>

[Trynt]

<p><cite>Nailoo wrote:</cite></p><blockquote><p><cite>Slyt@Everfrost wrote:</cite></p><blockquote><p>I saw a motd saying not to buy "free" items and that you would be charged (how wrong)</p></blockquote><p>When did you see that motd?  It certainly wasn't there Saturday morning or afternoon.  I logged in and out 2 or 3 times (between toons) before leaving for dinner around 7pm.  </p><p>I'm guessing that they put it in after some of us complained on here that we were being charged for NC items.  </p><p>Still wondering if we'll be rufunded.</p></blockquote><p>Was there Saturday afternoon Eastern time.</p><p><cite></cite></p><blockquote><p>Message of the Day: Greetings Norrath! There is currently an issue on the marketplace with some items showing as N/C - please refrain from making purchases on these items, as you will be charged. We'll have this fixed as soon as possible!</p></blockquote>

[Ciara52]

<p>Support ticket at SOE  still doesn't work   - log in   can't choose anything from drop down, continue doesn't work.  I can't send in a ticket if the ticket doesn't work sigh</p>

[Kryvak]

<p><cite>Ciara52 wrote:</cite></p><blockquote><p>Support ticket at SOE  still doesn't work   - log in   can't choose anything from drop down, continue doesn't work.  I can't send in a ticket if the ticket doesn't work sigh</p></blockquote><p><p><cite>Kryvak@Everfrost wrote:</cite></p><blockquote><p><cite>Ejia@Blackburrow wrote:</cite></p><blockquote><p>I purchased a item and the station cash was deducted but no rebate was given.  Are we only allowed to purchase 1 item and receive the rebate?  I tried to petition but when I went to select the catagory, the only option I had was "no value" ...</p></blockquote><p>Try <a href="http://soe-ing.custhelp.com/app/answers/detail/a_id/18172" target="_blank">this link</a> to petition. Click the in-game support tab and log in.</p></blockquote></p>

[Kesstryl]

<p>My husband told me he logged today and went to the /petition screen, but there has been no answer for his ticket over the AoD rebate fiasco.  He also has not received back the rebate amount for the SC that was taken out of his account.  I'm begging SOE to not be like this and use false advertising to steal people's money.  If things were mis-coded in the shop, it is still wrong for you to take the SC because people clicked on things with the rebate tag because you stated that they would get a rebate back, and it was never delivered.  I've been trying to get family and friends to play this game, and you are not helping the cause at all.  </p>

[SOE-MOD-02]

<p>There is support on the weekend, but it seems that quite a few players had issues with the rebate program.  It may take a few days for a response.</p>

[Kesstryl]

<p>My husband finally got a response basically telling him to either keep what he bought at full price or revoke the service and get a full refund.  I suppose being willing to give a full refund for returning stuff is the decent thing to do, but now he won't EQ2 with me, not ever.  I was hoping the expansion which he thought he was getting a discount for would help him get drawn back into playing, now he's done and uninstalled the game.  I really wish this didn't happen.  Something that I was hoping might bring him back has now made him decide to never come back.  I'm taking time off this game too, this has made my weekend crappy, and I need a break from this.  I had just decided to continue doing recurring gold membership too, thinking that I love this game and don't mind paying SOE to keep their business going, but I'll be dropping out of subing.  This just feels very wrong and I don't spend my money to have my entertainment leave me with a sour feeling.</p>

[retro_guy]

<p><cite>Kesstryl wrote:</cite></p><blockquote><p>My husband finally got a response basically telling him to either keep what he bought at full price or revoke the service and get a full refund.  I suppose being willing to give a full refund for returning stuff is the decent thing to do, but now he won't EQ2 with me, not ever.  I was hoping the expansion which he thought he was getting a discount for would help him get drawn back into playing, now he's done and uninstalled the game.  I really wish this didn't happen.  Something that I was hoping might bring him back has now made him decide to never come back.  I'm taking time off this game too, this has made my weekend crappy, and I need a break from this.  I had just decided to continue doing recurring gold membership too, thinking that I love this game and don't mind paying SOE to keep their business going, but I'll be dropping out of subing.  This just feels very wrong and I don't spend my money to have my entertainment leave me with a sour feeling.</p></blockquote><p>That's terrible customer service.</p><p>If an item is advertised a a special price or in this case a "rebate" tage, the merchant must honour it.</p><p>Unless there is a printing error e.g. a TV priced at $150.00 by accident instead of $1500.00. </p><p>SOE should just suck it up and honour the specials.</p>

[SensueEQ1]

<p><cite>Kesstryl wrote:</cite></p><blockquote><p>My husband finally got a response basically telling him to either keep what he bought at full price or revoke the service and get a full refund.</p></blockquote><p>That's not a very good deal. I used the SC I bought to buy the character I really want to (DE Coercer) and this would mean that I would either have to delete it or pay full price. I might have bought it anyway, but the rebate thing made that decision so much easier. If SOE stands by this decision it really feels like being tricked into something and it would most likely spell the end for me too.I will wait and see what the reply to my complaint is before rushing to conclusions though. I would like to believe that a company like SOE has enough dignity to make sure their customers do not feel robbed or conned.</p>

[Eziari]

<p>I am unsure as to why SOE did not honor the purchases people made under the banner of the rebate sale. It is not like physical goods of limited quantity were being sold at the local market, it is all digital services. Happy customers stay and spend money, unhappy customers leave, as evidence above.I fail to see how this was a successful resolution on part of SOE.PS: I did not try to buy a subscription or expansion pack with a rebate tag. I am speaking in this regard as an onlooker.</p>

[lostsandman]

<p>I agree with the above poster. They should give rebate to people who bought the expansion or charcter slots. </p>

[Tunnelcat]

<p>Please have a double/triple station cash day this week to make up for this fiasco.  I got refunded thankfully, now am waiting on a return/refund on the station cash I bought.</p>

[dejiko]

<p><cite>Kesstryl wrote:</cite></p><blockquote><p>My husband finally got a response basically telling him to either keep what he bought at full price or revoke the service and get a full refund.  I suppose being willing to give a full refund for returning stuff is the decent thing to do, but now he won't EQ2 with me, not ever.  I was hoping the expansion which he thought he was getting a discount for would help him get drawn back into playing, now he's done and uninstalled the game.  I really wish this didn't happen.  Something that I was hoping might bring him back has now made him decide to never come back.  I'm taking time off this game too, this has made my weekend crappy, and I need a break from this.  I had just decided to continue doing recurring gold membership too, thinking that I love this game and don't mind paying SOE to keep their business going, but I'll be dropping out of subing.  This just feels very wrong and I don't spend my money to have my entertainment leave me with a sour feeling.</p></blockquote><p>I'm thinking the same as you. I need to take a rest from this game and try new things. SOE lost all my respect.</p>

[Kasar]

<p>Having their cake and eating it too doesn't seem to be working.  Running a game has a certain flexibility, if things don't work initially, it's just a game.  Running a retail outlet selling products for cash is a bit different, people have higher expectations, even if it is still "just a game".</p><p>Rather than stepping up their quality control, it seems that it's now a departure when something is done professionally and works the first time, moreso than ever before.  I'd blame it on a skeleton crew, but we've had repeated assurances from SJ that this is not the case, and yet...</p><p>SOE is really not doing itself any favors, not just with this one promotion, but with broken links (even logging into the forum returned a 404) and broken mechanics all over, it all seems so amateurish.</p>

[chargerrich]

<p>I too purchased the expansion solely because it was listed as a rebate item and am offending that there offer is to just "take it or leave it" with no regard for any time invested in the character class that the expansion provides (yes I rolled a beast lord as most would in this case). </p><p>This is misguided at best and a clear bait and switch tactic at worst. For a game that could stand to try and keep subs in an ever competitive market, you would think that at a MINIMUM, SOE would provide the expansion at the rebate price AS ADVERTISED. As a new player who just came to this game in the last few weeks (not a returning player, brand new) this leaves a sour taste and shows no loyalty to the player base or a desire to do whats clearly right.</p><p>I will take my refund and go play a game where I do not feel taken advantage of. While I feel sorry for long time players who are heavily invested in their characters and cannot leave (a fact I believe SOE takes advantage of), I was not given time to fall for the game (although I really started to like my brief time here).</p><p>One thing is for certain, the player base in EQ2 are amazing, friendly and kind... cant say the same about the company that creates the world you reside in.</p>

[GrunEQ]

<p><cite>retro_guy wrote:</cite></p><blockquote><p><cite>Kesstryl wrote:</cite></p><blockquote><p>My husband finally got a response basically telling him to either keep what he bought at full price or revoke the service and get a full refund.  I suppose being willing to give a full refund for returning stuff is the decent thing to do, but now he won't EQ2 with me, not ever.  I was hoping the expansion which he thought he was getting a discount for would help him get drawn back into playing, now he's done and uninstalled the game.  I really wish this didn't happen.  Something that I was hoping might bring him back has now made him decide to never come back.  I'm taking time off this game too, this has made my weekend crappy, and I need a break from this.  I had just decided to continue doing recurring gold membership too, thinking that I love this game and don't mind paying SOE to keep their business going, but I'll be dropping out of subing.  This just feels very wrong and I don't spend my money to have my entertainment leave me with a sour feeling.</p></blockquote><p>That's terrible customer service.</p><p>If an item is advertised a a special price or in this case a "rebate" tage, the merchant must honour it.</p><p>Unless there is a printing error e.g. a TV priced at $150.00 by accident instead of $1500.00. </p><p>SOE should just suck it up and honour the specials.</p></blockquote><p><span style="font-family: comic sans ms,sans-serif; font-size: small;">Yep, good customer service would have been to say, OK, we goofed up, here's your rebate, and then thrown in a little extra something; if they would have done that they would have won that player over and made good faith cred.  </span></p>

[dawggoneone]

<p>I too am a new player that purchased the AoD expansion because it was flagged as a Rebate item.   In my petition I even attached a screenshot of both expansions clearly flagged as a REBATE item. I too got told that SOE would not honor the advertised sale and that I could either get a full refund (thus, throwing away 2 days of playtime on a new character) or just suck it up and not get a rebate.</p><p>Needless to say this extremely poor customer service will greatly impact my future purchases from SOE.</p>

[J3beme]

<p>I was offered a refund or keep the item at regular price.  The rep escalated my issue up to the next person.  So far no responce yet.  I honestly would prefer to get the deal that I clicked on and accepted.  Not sure about anyone else but with these billing/account issues, hearing about how Sony is getting hacked into.  It's just getting a little too uncomfortable to invest in the game.  Especially with teases of gettin things on sale later to find out that you just got played and have to pay the full price.  I'm sure several players fueled their accounts this weekend with SC just to get "tricked".  Sure they will refund the SC, but will they refund the cash people fueled their accounts with?</p>

[Absyntheea]

<p>I got lucky,I didn't buy any of the messed up items. What I can't understand, though, is why SOE doesn't just stand by what their messed up coding said. In a retail store, usually, if you see an item on the shelf, and it has a sale tag that's not supposed to be there, you can talk to the manager and still get the sale price. EQ2 can't do the same? With all of the mistakes and other problems lately, you'd  think they would want to make their customers as happy as possible, not make another bad move like this. The right thing to do would be to honor the prices and rebates that were posted, even if they were mistakes.  Since that's not the way this went down, I seriously think you need new management, before the company gets managed into the ground.</p><p>It's sad, because I have a lot of time and money invested into this game.. I love it. .. but you people are REALLY messing up at every turn!</p>

[J3beme]

<p>Looks like they are Honoring the rebates!  Here's a clip of an email I got from SoE:</p><p>"<span style="background-color: rgba(255, 255, 255, 0.917969); color: #222222; font-family: arial, sans-serif; font-size: 13px;">Thank you for contacting Sony Online Entertainment. As you are aware, there was an issue with the President's day promotion this past weekend. Some items were marked as rebated when they should not have been. And other items were marked as "No Charge" when they should not have been. After some discussion, we have decided to honor these purchases.</span><span style="background-color: rgba(255, 255, 255, 0.917969); color: #222222; font-family: arial, sans-serif; font-size: 13px;"> "</span></p><p>Check your SC balance guys... not sure if it's only for those who put in a ticket.  I figure anyone who bought anything with a rebate tag should get their rebates.</p>

[dawggoneone]

<p>I just checked my account and it was updated with the 'rebate' SC!!!</p><p>Thank you, SOE, for reversing your decision on this and doing the right thing.</p>

[smogfire]

<p>Mine too. Thanks for coming through SOE</p>

[Tunnelcat]

<p>Yesterday they refunded my 2000 station cash and took off the DoV expansion.   Right now there is 1000 less station cash and in the ticket status is shows "platform pending" so hopefully by tomorrow they add the expansion back.</p>

[SensueEQ1]

Yup, nicely solved, rebate SC is on the account. Thank you.

[Gothyia]

<p>OMG this is where the thread is with thsi problem .. I HAve not had mine resolved and they have a nerve to ask me for a screenshot of the item ... LIKE i thought id need a screenshot of their sale.. I purchased a   Prestige house that CLEARLY had REBATE on it .. if it was a WRONG one it didnt appear til later in the day but at 2 am when i purchased that item it clearly said  REBATE on it  was storm tower... NOW i have been every day arguing with the CUST service to give me the 675 i am due on SC .. rebate offer..  I WOULD never have ordered that if i thought i had to pay full price hec ill even give it back to get my cash back.. i have mailed this last GM stating..</p><p>oMG IT WAS on REBATE or i wouldnt have bought it if you want ill just give it back .. i do not think i took a screenshot of it i will look at screenshots  and no i dont have one.. after all why would i think i need a screenshot of an item thatt was offered for a sale.. I assumed your dept was running a LEGIT Sale that was NO PROBLEMS>>> how could i forsee to take a photo shot of every sale ARE YOU saying i need to PHOTO everything i ever buy? COME ON this is ridiculous you SEE i bought the property ON the DATE the sale was run I WOULD NOT BUY It if it was 1350 regular .. YOU better honor this as it was on sale in fact nearly everything on that prestige houseing was ON SALE as a Rebate.. JUST REMEMBER YOUR SYSTEM WAS MESSED UP so you DONT HAVE RECORDS either OF THAT IT WAS ON SALE .. CUZ IT WAS BROKEN .. yet you QUESTION ME ... like i MUST BE WRONG!.. </p><p>I am having a terrible time with these people GMs or whomever is running this.. I will never buy annother thing from SC if i dont get what i was offered .. I dont get it .. youd think they would honor those ppl who purchasd an item at the wee hours of the night when they didn tknow they had made such a big mistake..</p><p>all i want is my 675 back .. how horrible is it that they question us like we did something wrong..We had no clue the items up for sale were NOT MEANT TO BE a REBATE???</p><p>GOSH if a GM is even reading these I HOPE SOMEONE realizes in SOE dept that they need to honor the countless peoples rebates.. and in future NOT mess up and act like its OUR FAULT.</p>

[Gothyia]

<p>HAHA >>>  nice you folks that got your rebates your lucky ..  the GM handling me was not NICE at all or did he care about pleasing the customer...  So there you have it the coldness and LIES with Soe are all true..Here was my REPLY  IF I HAD SCREENSHOTTED MY PURCHASE NO DOUBT They would have said you doctored that photo !! .. LOL what a JOKE what a farce</p><p>Thank you for getting back to me. It is accurate that we honored the rebate prices on the items that were incorrectly listed as being rebated. Unfortunately, we have no record of the item that you purchased being marked as such. Because of that we can not offer you a rebate on the purchase. I can however, remove the item from your account and refund the station cash to you. If you would like me to do that, please let me know.</p><p>So im going to take him up on that.. .. Since They want to be like this .. kind of funny they will loose the spending of 1350 rather than to give me the 675 .. plus loose a customer period..</p>

[Gothyia]

<p><span ><p>LOL IM STILL waiting for my resolution... TODAY THEY REMOVED The property from my possession... now they have the property and i still have NO refund..   GO FIGURE??? the GM cant take care of my refund apparently IT HAS now to go back to some other department.. UNBELIEVABLE!</p><p>quote : "now escalate your petition back to technical support for the refund of the SC. Your continued patience is appreciated."</p><p>next thing you know they will delete my history and tell me i shoudl have screenshotted it.. thats my next guess on what they plan ... but aha!! i have taken screenshots which i advise ANYONE TO DO that BUYS ANYTHING... or you will wait and wait and wait for them to RESOLVE it... right now i am not even logging in.. MY Loss huh... thanks SOE for all your continued good service.. HA!</p></span></p>