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View Full Version : Disconnected when zoning, horrible ping times


Taukhanakami
02-14-2012, 08:23 PM
<p>I just switched from Comcast to Centurylink this afternoon. With my pc connected directly to the dsl modem, everything was peachy. I had to reconfigure my router to look at the centurylink dns servers, but that all appeared to be working fine when I was done.</p><p>However, now when I log into the game (Oasis server) I experience intermittent lag and when I zone it boots me to character select.</p><p>The first thing I did was go back to a direct connection to the dsl modem. It does the exact same thing.</p><p>Speedtest.net and Centurylink's own speedtest site show good connection.</p><p>Attempting to ping Oasis from the command prompt times out. I used the url suggested in the "How to run a tracert and pathping" post, replacing unrest with oasis as suggested. The ping goes out to ableq2-06-01.everquest2.com when I type that; I'm assuming that's correct?</p><p>I would be sure this was a Centurylink problem if it wasn't for the tracert pings stopping after it hits the sonyonline url... I stopped the pathping after it hung up for several minutes on the same spot.</p><p>Windows IP Configuration   Host Name . . . . . . . . . . . . : *****   Primary Dns Suffix  . . . . . . . :    Node Type . . . . . . . . . . . . : Hybrid   IP Routing Enabled. . . . . . . . : No   WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection:   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller   Physical Address. . . . . . . . . : 00-1A-92-75-21-17   DHCP Enabled. . . . . . . . . . . : Yes   Autoconfiguration Enabled . . . . : Yes   Link-local IPv6 Address . . . . . : fe80::f04c:1438:1e42:4621%10(Preferred)    IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)    Subnet Mask . . . . . . . . . . . : 255.255.255.0   Lease Obtained. . . . . . . . . . : Tuesday, February 14, 2012 2:41:49 PM   Lease Expires . . . . . . . . . . : Wednesday, February 15, 2012 2:41:48 PM   Default Gateway . . . . . . . . . : 192.168.0.1   DHCP Server . . . . . . . . . . . : 192.168.0.1   DHCPv6 IAID . . . . . . . . . . . : 234887826   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-FF-9D-6E-00-1A-92-75-21-17   DNS Servers . . . . . . . . . . . : 192.168.0.1   NetBIOS over Tcpip. . . . . . . . : EnabledTunnel adapter Local Area Connection* 11:   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0   DHCP Enabled. . . . . . . . . . . : No   Autoconfiguration Enabled . . . . : Yes   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:28ec:1358:3f57:fffc(Preferred)    Link-local IPv6 Address . . . . . : fe80::28ec:1358:3f57:fffc%11(Preferred)    Default Gateway . . . . . . . . . : ::   NetBIOS over Tcpip. . . . . . . . : DisabledTunnel adapter isatap.{79E1177D-509A-4F7E-9D92-070933AB4895}:   Media State . . . . . . . . . . . : Media disconnected   Connection-specific DNS Suffix  . :    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0   DHCP Enabled. . . . . . . . . . . : No   Autoconfiguration Enabled . . . . : YesTracing route to ableq2-06-01.everquest2.com [199.108.202.193]over a maximum of 30 hops:  1    <1 ms    <1 ms    <1 ms  192.168.0.1   2    43 ms    42 ms    46 ms  ptld-dsl-gw39-231.ptld.qwest.net [207.225.84.231]   3    60 ms    44 ms    39 ms  ptld-agw1.inet.qwest.net [207.225.86.49]   4    94 ms    46 ms    46 ms  sea-edge-12.inet.qwest.net [67.14.41.26]   5    47 ms    49 ms    48 ms  63-233-86-174.dia.static.qwest.net [63.233.86.174]   6    62 ms    75 ms    67 ms  tge2-2.fr4.sjc.llnw.net [69.28.189.69]   7   111 ms   124 ms   112 ms  tge9-4.fr4.ord.llnw.net [69.28.172.78]   8   133 ms   134 ms   151 ms  tge10-3.fr4.lga.llnw.net [69.28.172.197]   9   178 ms   134 ms   133 ms  tge8-2.fr4.iad.llnw.net [69.28.189.34]  10   139 ms   139 ms   134 ms  sony.ge4-12.fr4.iad.llnw.net [69.28.156.214]  11   138 ms   136 ms   134 ms  vl47.ashaens-2.sonyonline.net [64.37.144.181]  12     *        *        *     Request timed out. 13     *        *        *     Request timed out. 14     *        *        *     Request timed out. 15     *        *        *     Request timed out. 16     *        *        *     Request timed out. 17     *        *        *     Request timed out. 18     *        *        *     Request timed out. 19     *        *        *     Request timed out. 20     *        *        *     Request timed out. 21     *        *        *     Request timed out. 22     *        *        *     Request timed out. 23     *        *        *     Request timed out. 24     *        *        *     Request timed out. 25     *        *        *     Request timed out. 26     *        *        *     Request timed out. 27     *        *        *     Request timed out. 28     *        *        *     Request timed out. 29     *        *        *     Request timed out. 30     *        *        *     Request timed out.Trace complete.Tracing route to ableq2-06-01.everquest2.com [199.108.202.193]over a maximum of 30 hops:  0  Alphawolf [192.168.0.3]   1  192.168.0.1   2  ptld-dsl-gw39-231.ptld.qwest.net [207.225.84.231]   3  ptld-agw1.inet.qwest.net [207.225.86.49]   4  sea-edge-12.inet.qwest.net [67.14.41.26]   5  63-233-86-174.dia.static.qwest.net [63.233.86.174]   6  tge2-2.fr4.sjc.llnw.net [69.28.189.69]   7  tge9-4.fr4.ord.llnw.net [69.28.172.78]   8  tge10-3.fr4.lga.llnw.net [69.28.172.197]   9  tge8-2.fr4.iad.llnw.net [69.28.189.34]  10  sony.ge4-12.fr4.iad.llnw.net [69.28.156.214]  11  vl47.ashaens-2.sonyonline.net [64.37.144.181]  12     *        *        *     Computing statistics for 275 seconds...</p>

Wingrider01
02-15-2012, 10:16 AM
<p>the * at soe's dmark can be perfectly normal, a good network security person turns off ICMP packets for ping and tracert at the firewall to prevent a form of attack on te network. your numbers start going up at hop 7 when it transfers to 69.28.172.78 - Limelight Networks, Inc.</p>

TSR-MattG
02-15-2012, 11:04 PM
<p>I'd also like to see the results of a pathping to our server (same syntax as the commands you ran above, but pathping instead of tracert, etc)</p><p>You may also want to <a href="https://help.station.sony.com/app/answers/detail/a_id/28939" target="_blank"><span style="text-decoration: underline;">open a support ticket</span> </a>as we'll likely want to gather even more information from you than can be fit in a single post here!</p>