Character server transfer token not on SC atm

[mykei]

<p>as i understand it i should be seeing the xfer token on marketplace now. i wish to move a few characters to another server.  i have been back for a few months now as a reacurring fully paid custmers with all expansions, but last week i switched to a 3 month plan reacuring (from a month-to-month plan). i dont even recall seeing the token before the change, so i am wondering if the service is down at this time? if not who/how do i contact to look into the issue?</p><p> update:</p><p>chated with a TSR on this issue. my account has a past date but active, thus the TSR called my account bugged. the issue has been sent to Billing Escalations Dept.</p>

[mykei]

<p>This is the response i got today. I CAN see many many items that cost more than i have SC, but not the xfer Token. how do i know how much to add if i cant see the item. This resonse seems a bit rushed, considering one TSR tells me the account is bugged and now it's "i dont have enough SC to see the item".</p><p><span style="font-family: "Times New Roman","serif"; font-size: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Thank you for contacting Sony Online Entertainment. It looks like you do not have enough station cash to purchase a character transfer token. I would suggest adding station cash into your account and checking to see if you can see the token after that. Regards,CSR Steven G. Contact SOE Account, Billing, and Technical Support</span></p>

[Marnus]

<p>wow. Thats the response you got? how embarrasing for them<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> I hope this gets resolved for you soon friend.</p>

[mykei]

<p>thanks. this account was opened for the EQ1 Kunark expansion long ago. i have made requests for soe CS for years and always gotten great help. no clue what is going on with this one, but i too hope it gets looked into a little closer.</p><p> update: added enough SC and still no Token on the marketplace for any of my characters.</p>

[mykei]

<p>the Token has appeared for all my characters and i am able to use them now. thanks for the help on this issue.</p>

[wullailhuit]

<p><cite>mykei wrote:</cite></p><blockquote><p>This is the response i got today. I CAN see many many items that cost more than i have SC, but not the xfer Token. how do i know how much to add if i cant see the item. This resonse seems a bit rushed, considering one TSR tells me the account is bugged and now it's "i dont have enough SC to see the item".</p><p><span style="font-family: ">Thank you for contacting Sony Online Entertainment. It looks like you do not have enough station cash to purchase a character transfer token. I would suggest adding station cash into your account and checking to see if you can see the token after that. Regards,CSR Steven G. Contact SOE Account, Billing, and Technical Support</span></p></blockquote><p>Uh...Duh?........you can see items you can't currently afford on the marketplace.......<scratches head></p><p>Nice to see someone who understands the game to such an extent doing CS <boggle></p>

[TSR-MattG]

<p>I do apologize for any misinformation given on your support ticket. So long as you have an active *recurring* subscription for at least 7 days, with no subscription modifications you should be able to see the token.</p>

[Tigress]

<p>i have an active recurring for 2 weeks.  still cannot see the transfer token on either of my accts.  will you help me, too?  ty.</p>

[Thalesian]

<p>I re-activated my account with a Three-month Gold Recurring Membership 10 days ago. Like above, I cannot as yet see any SC token to transfer servers either. Help in this regards would be appreciated. Thanks in advance.</p>

[Wolfsbaine]

<p>I am having the same trouble with my account. I have been All Access since July. They stared billing me in Sept 12th. We got the 45 days free, and They gave me 30 days for switching. Before that I was doing the normal subscription. The only thing different is the game took the money out a week late. I was hoping to move one of my toons to Oasis, but I cant see the option to buy a token. I also tried to get my billing date changed to the 1st like it was before they gave us the 45 days free. I was told that date couldnt be changed unless I let my sub expire and then resube and loose the extra char slots I gain.</p>

[TSR-MattG]

<p><cite>Wolfsbaine@The Bazaar wrote:</cite></p><blockquote><p>I am having the same trouble with my account. I have been All Access since July. They stared billing me in Sept 12th. We got the 45 days free, and They gave me 30 days for switching. Before that I was doing the normal subscription. The only thing different is the game took the money out a week late. I was hoping to move one of my toons to Oasis, but I cant see the option to buy a token. I also tried to get my billing date changed to the 1st like it was before they gave us the 45 days free. I was told that date couldnt be changed unless I let my sub expire and then resube and loose the extra char slots I gain.</p></blockquote><p>The billing date can't be changed, but if you're on a recurring plan for at least 7 days without modifications and can't see the token please <a href="http://help.station.sony.com/app/answers/detail/a_id/27234" target="_blank">contact support</a> and we should be able to help you out.</p>

[Wolfsbaine]

<p>I had to call them in the morning. They said that was an issue and they were trying to work on it. My account was bugged. I plan to buy more SC and do another transfer or two. I just know that I need to have the SC on my account and to call them to have them transfer the toon. I might just wait for a double or triple SC weekend and buy enough to get a couple extra slots and then move the toons. Then I can let my account lapse for about a week and resub on the date I want the billing cycle to be on. I just prefer to have my account show no lapse in payment. It just looks bad to me if there is one or two on it. kudos to the guys that have to work in support. I know how frustrating it can be.</p>

[Citadelli]

<p>I've had an active All-Access subscription since the beginning of the option and there are no transfer tokens, no gifting, and other limitations since November, even the gifting says you must be a subscribing member.</p><p>My CTS efforts have come through nicely but they have said over the last 3 months you just need to petition it, its a known bug and is top priority.</p><p>So every time i need something account related fixed i need to spend 2-3 hrs on the phone, and usually 2-3 days.... </p><p>sigh</p>

[Wolfsbaine]

<p>I am still having the same issue. I might just buy a couple of the Walmart SC cards in a few days and start getting the Char slots and switch back to the normal account. That might fix it up. Since I only use it for the extra slots anyways</p>

[TSR-MattG]

<p>The all access bug is something we're still trying to sort out, but as is posted here if you contact CS and are on a *recurring* plan we'll be happy to fix you up so you can get this taken care of.</p><p>It should only take about 10 minutes on the phone (20 if there's a hold time) - all we'll need is to verify some of the personal info on your account, put a temporary flag which allows token purchase, and pull it off when you're done.</p>

[Detor]

<p><cite>TSR-MattG wrote:</cite></p><blockquote><p>The all access bug is something we're still trying to sort out, but as is posted here if you contact CS and are on a *recurring* plan we'll be happy to fix you up so you can get this taken care of.</p><p>It should only take about 10 minutes on the phone (20 if there's a hold time) - all we'll need is to verify some of the personal info on your account, put a temporary flag which allows token purchase, and pull it off when you're done.</p></blockquote><p>Here's one other thing that might help people not seeing the token (non all access people) - in addition to the 7 day recurring you need to have paid for at least 60 days of gold membership before requesting a transfer.  Also, those 60 days has to be paid via credit card, not SC if you want the token to automatically appear.  </p><p>Even if you've been playing for years, via game card not credit card, you will need to contact support if you haven't bought subscription time with a credit card. (It's not good enough to just add a card, and set it to recurring.  The token won't appear automatically until your gold time is up -- probably a year for a lot of people after the triple SC deal -- and it's charged your credit card.)</p>

[TSR-MattG]

<p><cite>Detor wrote:</cite></p><blockquote><p><cite>TSR-MattG wrote:</cite></p><blockquote><p>The all access bug is something we're still trying to sort out, but as is posted here if you contact CS and are on a *recurring* plan we'll be happy to fix you up so you can get this taken care of.</p><p>It should only take about 10 minutes on the phone (20 if there's a hold time) - all we'll need is to verify some of the personal info on your account, put a temporary flag which allows token purchase, and pull it off when you're done.</p></blockquote><p>Here's one other thing that might help people not seeing the token (non all access people) - in addition to the 7 day recurring you need to have paid for at least 60 days of gold membership before requesting a transfer.  Also, those 60 days has to be paid via credit card, not SC if you want the token to automatically appear.  </p><p>Even if you've been playing for years, via game card not credit card, you will need to contact support if you haven't bought subscription time with a credit card. (It's not good enough to just add a card, and set it to recurring.  The token won't appear automatically until your gold time is up -- probably a year for a lot of people after the triple SC deal -- and it's charged your credit card.)</p></blockquote><p>Yep, the 60 day requirement is in place too, the most common problem people have is the 7-day recurring restriction, but this does pop up too <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>