Login Server not recognizing Name/Password

[CerriHerring]

<p>Are the login servers borked? I've been trying to log in and my name/password + authenticator and it's telling me the name/password are invalid. (Obviously valid because I'm able to log in here....) Is this happening to anyone else?</p>

[SOE-MOD-08]

<p>Were are currently looking into this issue now.  Thank you for your patience.  </p>

[Adir]

<p>Having the same problem.  Also using an authenticator.</p>

[Jrral]

<p>Appears to be DNS-related. auth.station.sony.com was returning MX records but no A or AAAA records. Required a restart of the router nameserver (BIND 9 going directly to the roots) and flushing DNS on the Windows machines ("ipconfig /flushdns") to clear the problem.</p>

[Atini]

<p>same thing happening to me.. and the ipconfig stuff didn't have any effect on it.. using an authenticator.. can't login : (</p>

[Marnus]

<p>I too use an authenticator, and i too still cant log in to the game. can log in fine to the forums but not the game.</p>

[Adir]

<p><cite>Jrral@Unrest wrote:</cite></p><blockquote><p>Appears to be DNS-related. auth.station.sony.com was returning MX records but no A or AAAA records. Required a restart of the router nameserver (BIND 9 going directly to the roots) and flushing DNS on the Windows machines ("ipconfig /flushdns") to clear the problem.</p></blockquote><p>Running the 64-bit version of Win7.  Unplugged my modem to reset that and, before plugging it back in, I ran "ipconfig /flushdns" as you suggested.  Didn't work.</p><p>I run the patcher.  I see the green PLAY button.  I click it.  It asks me for my station name and password.  I enter those (with authenticator code) and get another green PLAY button.  Everything looks normal up to this point.  I click it and am again greeted with the following response:</p><p>"Error!  Invalid name or password.  Please try again."</p><p>Still unable to log into the game.</p><p>Mind you this is an entirely different message window than if I leave off my authenticator code (I tried that for giggles).</p>

[Aoloeb]

<p>Having the same issue, entered in username and password, with authenticator and get "Invalid username and password". No my username is correct, password is correct.  So what gives.</p>

[Beagley]

<p><cite>Adir wrote:</cite></p><blockquote><p><cite>Jrral@Unrest wrote:</cite></p><blockquote><p>Appears to be DNS-related. auth.station.sony.com was returning MX records but no A or AAAA records. Required a restart of the router nameserver (BIND 9 going directly to the roots) and flushing DNS on the Windows machines ("ipconfig /flushdns") to clear the problem.</p></blockquote><p>Running the 64-bit version of Win7.  Unplugged my modem to reset that and, before plugging it back in, I ran "ipconfig /flushdns" as you suggested.  Didn't work.</p><p>I run the patcher.  I see the green PLAY button.  I click it.  It asks me for my station name and password.  I enter those (with authenticator code) and get another green PLAY button.  Everything looks normal up to this point.  I click it and am again greeted with the following response:</p><p>"Error!  Invalid name or password.  Please try again."</p><p>Still unable to log into the game.</p><p>Mind you this is an entirely different message window than if I leave off my authenticator code (I tried that for giggles).</p></blockquote><p>I have exactly the same issues/problems as described.  Also using an authenticator and have also tried rebooting my router.</p><p>I note that these issues are supposed to be fixed now but still having the problem on both my accounts that have an authenticator attached to them.  A free to play account without an authenicator works like a charm,</p>

[bellatrix2009]

<p>I'm having same issues, invalid password/username blah blah blah when logging into EQ2. ( i do use an authenticator as well if this helps)</p><p>I can log into everything else including here on these forums with no probs, just can't log into EQ2 the gamne itself.</p><p>so is there a eta when this prob be fixed pls? <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p>

[bellatrix2009]

<p>edited - i was wrong, the F2P acc i have W/O an authenticator does work, forgot i changed the p/w lol.</p>

[Atini]

<p>Well, my fix for this problem was to log into the EQ2 site, and remove my authenticator from my account.. until this is resolved.. logged in with no problems after that..</p>

[bellatrix2009]

<p>oo cool, i tried that but unfort I had probs removing it...kept saying i was typing in wrong code?!?!?!?</p><p>edit - aha its working now! would help that the instructions was clearly set out the 1st time round on the accounts page. I had a totally diff set of instructions earlier on how to remove the authenticator <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> (on 1st try earlier i was asked to add in the 6 digit code and then the 10 digit code form the back of it lol, and yes i did click remove authenticator button in the 1st place :p)</p>

[Icewalker]

<p>Exact same problem here too.  Both last night and this morning.  I have an authenticator.</p><p> My husband who does not have one logged in fine last night and still can.  Grrrrrr.</p><p>I just tried the suggestion here of removing the authenticator and it fixed the problem.</p><p>Odd how they just kicked off a whole security is priority thing and something we actually bought</p><p>to enhance account security is broken.  **sigh**</p>

[bellatrix2009]

<p><cite>Icewalker wrote:</cite></p><blockquote><p>Odd how they just kicked off a whole security is priority thing and something we actually bought</p><p>to enhance account security is broken.  **sigh**</p></blockquote><p>+1</p><p>I agree</p>

[CerriHerring]

<p>I went ahead and disabled the authenticator and sure enough, I was able to log in. I wish I could have done that last night but I wasn't able to connect to the SOE Customer Services site. I didn't try the router reset because my husband was ingame next to me. He had not installed his authenticator on his account and now, probably won't in the future.</p>

[Atini]

<p><cite>Kingweed@Everfrost wrote:</cite></p><blockquote><p><cite>Icewalker wrote:</cite></p><blockquote><p>Odd how they just kicked off a whole security is priority thing and something we actually bought</p><p>to enhance account security is broken.  **sigh**</p></blockquote><p>+1</p><p>I agree</p></blockquote><p>Haha..  I have to agree as well..</p>

[Atini]

<p><cite>CerriHerring wrote:</cite></p><blockquote><p>I went ahead and disabled the authenticator and sure enough, I was able to log in. I wish I could have done that last night but I wasn't able to connect to the SOE Customer Services site. I didn't try the router reset because my husband was ingame next to me. He had not installed his authenticator on his account and now, probably won't in the future.</p></blockquote><p>Normally, the added security of the authenticator is an awesome thing. These things happen sometimes, I will put mine back on my account, simply because I have worked so hard on my account, and I know even if you are careful about what sites you visit, to avoid keyloggers, sometimes, your account can be taken.. there is nothing worse than your friends calling you and letting you know that someone else is logged in to your level 90 character and doing God knows what with your account..</p><p>I feel safer with the Authenticator. I am sure they will get this issue figured out, I am just happy that I can still play in the meantime : )</p>

[mjmartin]

<p> +1 for having an authenticator and being unable to log into any of my accounts with it attached. I know if I disable it that I'll forget to put it back, and I like the added security on my 2 main accounts. I can log into both of my silver accounts that do not have the authenticator  log in just fine. For me it's when i push the play button that it gives me that error, not when I initially enter the information. So something is working properly, just lots of it is not.</p>

[Beagley]

<p><cite>Kingweed@Everfrost wrote:</cite></p><blockquote><p>oo cool, i tried that but unfort I had probs removing it...kept saying i was typing in wrong code?!?!?!?</p><p>edit - aha its working now! would help that the instructions was clearly set out the 1st time round on the accounts page. I had a totally diff set of instructions earlier on how to remove the authenticator <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> (on 1st try earlier i was asked to add in the 6 digit code and then the 10 digit code form the back of it lol, and yes i did click remove authenticator button in the 1st place :p)</p></blockquote><p>Yep same happened to me too.</p><p>Removed the authenticator for both accounts and can now log in with no issues (other than weakened security of course)</p><p>If you decide to remove your authenticator and get the text about adding the 10 digit code off the back - ignore it, that appears to be the instructions for attaching the authenicator.</p><p>To remove the authenticator generate a code with the device and type in first box, wait 30 seconds and then generate a second code, type in the second box and hit remove button.</p><p>I now hope that I will be able to re-attach the authenticator when the issue is fixed and that this wasn't a one way only remove.....</p><p>EDIT - For punctuation</p>

[Hajji]

<p>What is the ETA on this?  Station website indicates maintenance, hence accounts cannot be edited, even to implement the workaround people are suggesting, which should not be necessary.  Is this a case of the code generation algorithms being compromised/exposed?</p><p>Is this indicative of a bigger issue?</p>

[Iad]

<p>I can't login and I also have an authenticator tied to my account. The authenticator works so well it keeps everybody out! <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" /></p><p><cite>Beagley wrote:</cite></p><blockquote><p>I now hope that I will be able to re-attach the authenticator when the issue is fixed and that this wasn't a one way only remove.....</p><p>EDIT - For punctuation</p></blockquote><p>This is why I am not removing my authenticator, I don't know whether or not it can be tied to the account again. I remember reading about not being able to re-attach an athenticator, but that involved blizzard games.</p>

[Atini]

<p><cite>Iad wrote:</cite></p><blockquote><p>I can't login and I also have an authenticator tied to my account. The authenticator works so well it keeps everybody out! <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" /></p><p><cite>Beagley wrote:</cite></p><blockquote><p>I now hope that I will be able to re-attach the authenticator when the issue is fixed and that this wasn't a one way only remove.....</p><p>EDIT - For punctuation</p></blockquote><p>This is why I am not removing my authenticator, I don't know whether or not it can be tied to the account again. I remember reading about not being able to re-attach an athenticator, but that involved blizzard games.</p></blockquote><p>From FAQ,,</p><h3>Can I turn the extra security of the SOE Authenticator on and off as I wish?</h3><p>Yes, you can do so by going to My Account and following the instructions to REMOVE your SOE Authenticator from your Station Account.</p><h2>Removing an SOE Authenticator from an account</h2><p>To remove an SOE Authenticator from your account, log in to your account here and follow the steps below:</p><ol><li> On the Account Management page, click the Enhanced Security button.</li><li> Click the Remove Authenticator Button.</li><li> In the 10 Digit Serial Number box, type in the number located on the back of the authenticator. Do not include any hyphens.*</li><li> You have successfully removed the authenticator to your account. You will receive a confirmation e-mail shortly.</li></ol><p>You may re-add the SOE Authenticator to your account or another account at any point.</p><p>*This is slightly out of date however, you are now required to put in two generated codes to remove your authenticator.</p>

[Finagler]

<p>Last post from an SOE rep was yesterday. The problem remains. The "solution" of disabling the authenticator is of course only a workaround. Some kind of update from SOE would be appreciated.</p>

[Marnus]

<p>It would be nice to get an official statement as to when this will be fixed, and i find it ironic, that just after they talk about being careful with your account, the authenticators go all buggy, and the only way to play is to remove the authenticator/make your account less secure lol. I couldnt get in last night because of this, and had to suffer through 4 hrs of ddo until work-ugh. Please fix this soon, save me from the drudgery of ddo lol.</p>

[Amnerys]

<p>Ok, it sounds like we have the authenticator issue resolved.</p>