Amnerys
02-06-2012, 11:28 PM
<p><em>By Scott Dale (Customer Service Manager) and Linda “Brasse” Carlson (Director, Global Community Relations)</em></p> <p>Every day, thousands of game accounts are stolen. Tens of thousands of credit cards are compromised. Most of you know someone who has gone through this traumatic experience. Maybe it has even happened to you.</p> <p>Sony Online Entertainment has joined together with a number of high-profile game companies under the umbrella of the Gamer Safety Alliance to bring you <a href="https://www.merchantriskcouncil.org/index.cfm?fuseaction=page.viewpage&pageid=804">Gamer Safety Week</a>, running from February 6th to 12th, 2012.</p> <p>Our goal is to raise awareness of online security concerns, and to provide some suggestions for our players to keep their accounts safe. These principles apply regardless of whether you sign up for a game, buy some shoes, or donate to a charity online. In this article, we’ll share some actual experiences from our customer service files and how to avoid these nightmares.</p> <p>Over the past year, SOE has redoubled its efforts to continually improve our company’s online security on all levels. Keeping your information safe and secure is one of our top priorities. Even with our evolving security measures, it is still too easy for scammers and hackers to work around all security by counting on the trusting nature of players and the sheer volume of places where information may be shared.</p><p><a href="http://www.soe.com/images/community/blogs/gamersafetyweek/IMG_0442.jpg"></a> <em>Scott Dale, guarding against fraud and wrongdoing.</em></p><p style="text-align: center;"><img src="http://www.soe.com/images/community/blogs/gamersafetyweek/Scott.jpg" border="0" width="500" height="333" /></p> <h3><strong>AN ALL TOO COMMON SCENARIO</strong></h3> <p>It’s 2:00 a.m. Friday morning—you are fast asleep, resting up for your big raid on Saturday. While you dream of rare loot drops, a person utterly unknown to you logs into your account and starts to strip it. If you’re lucky, they only sell off your equipment and broker items. It’s more likely that they will attempt to collect everything you have, even packing up your house items, and then sell it all to the broker. Then they use your Station Cash to buy a character transfer token, transfer your character to a new server, and give all your plat to some low level character named Ureiwoeri (or something similar - we apologize if there is an actual character out there named Ureiwoeri). Sometimes they delete your character, whether this is done for spite or just to attempt to cover the trail, we really don’t know. Years worth of personal investment is simply gone...</p><p><span ><p style="text-align: center;"><a href="http://www.everquest2.com/news/article?month=022012&id=5126" target="_blank"><img src="http://everquest2.com/images/en/community/buttons/readmore.png" border="0" width="175" height="44" /></a></p></span></p>