Recurring Gold Account: NO SC Received this Month

[shots01]

<p>My hubby has a recurring gold account.  He's been receiving his 500 SC each month since F2P went into effect in December.</p><p>For January, he has not received his SC.  Was it discontinued or do I need to call technical support/billing?</p><p>Thanks in Advance.</p><p>Peachie.</p>

[SOE-MOD-07]

<p>I would advise sending in a ticket so Support can look into this for you.</p><p><a href="http://www.soe.com/support/">http://www.soe.com/support/</a></p>

[Eliohia]

<p>i havent recieved mine either</p>

[urgthock]

<p>I would suggest waiting a couple of days. My billing date is in the first week of each month and when my payment hit in early January it took about 3 days for my account to be credited the 500 SC.</p>

[Tayne]

<p>When I had issues with my SC not showing up, they told me they had until the end of the month to get it to  me... but typically it would fall within a 5 days of your anniversary date ... My account was severely buggy though when I copied a toon over from live to extended ... so I had enduring issues with my account for a long time, until they fixed it (and I did a little happy dance).</p><p>I would suggest if you haven't seen it within 5 days of your anniversary date, put in a petition.</p>

[darwich]

my billing date is like the 16th, so i dont think about it until then!

[shots01]

<p>My hubby's billing date is the 23rd and as of last night, no SC yet.</p><p>Also, in game, we cannot file a Petition.  There is a drop down option on the ticket that is bugged and will</p><p>not allow us to use it so... we can't file in game petitions anymore (</p>

[shots01]

<p>And thanks for the feedback to all.</p>

[Takiel]

<p>I haven't gotten it at all; been on a recurring subscription since umm october or november... so its not just you.</p><p>then again I'm over 70 and still have the "hit 20 in 20 days for a title" quest...  guess I need to submit 2 tickets heh</p>

[Felshades]

<p><cite>shots01 wrote:</cite></p><blockquote><p>My hubby's billing date is the 23rd and as of last night, no SC yet.</p><p>Also, in game, we cannot file a Petition.  There is a drop down option on the ticket that is bugged and will</p><p>not allow us to use it so... we can't file in game petitions anymore (</p></blockquote><p>Sure you can.</p><p>Go through the website instead of in game.</p><p>I havent used in game petitions in years because its buggy as heck.</p>

[SOE-MOD-02]

<p>You can file a ticket with CS through the KB.  Good luck!</p><p><a href="http://help.station.sony.com/app/answers/detail/a_id/28939/session/L3RpbWUvMTMyODA0NDkzNC9zaWQvU2d5eXN5UGs%3D">Contacting Customer Service</a></p>