CGD24G Modem and In-game Voice Chat

[Tyberos]

<p>I've recently come to the game and up until a few weeks ago I never had used the In game voice feature. When I first booted it up and everytime since then within about 30 seconds it completely shuts down or resets my internet connection. I tried to reinstall the game (a pain, but necessary) but that has had no effect on the issue.</p><p>After browsing the forums here for about half an hour I saw another user from sometime back with this exact same issue and with the exact same modem. I was merely wondering what the solution was for this? Kind of need the VC so I can get some raid action and until I fix that I'm kind of out.</p><p>Thanks in advance for any help that I receive <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p>

[TSR-JoshuaM]

<p><cite>Tyberos wrote:</cite></p><blockquote><p>I've recently come to the game and up until a few weeks ago I never had used the In game voice feature. When I first booted it up and everytime since then within about 30 seconds it completely shuts down or resets my internet connection. I tried to reinstall the game (a pain, but necessary) but that has had no effect on the issue.</p><p>After browsing the forums here for about half an hour I saw another user from sometime back with this exact same issue and with the exact same modem. I was merely wondering what the solution was for this? Kind of need the VC so I can get some raid action and until I fix that I'm kind of out.</p><p>Thanks in advance for any help that I receive <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p></blockquote><p>Go to your router configuration page and find the options for NAT Endpoint Filtering.  You want that option set to Endpoint Independent.  This has resolved the issue on our CDG25G routers in testing.</p>

[Tyberos]

<p>I am kind of a computer dummy, how exactly to do I get to that page?</p>

[TSR-JoshuaM]

<p><cite>Tyberos wrote:</cite></p><blockquote><p>I am kind of a computer dummy, how exactly to do I get to that page?</p></blockquote><p>Can't help ya there.  You'll need to review the instructions manual or contact your service provider for directions.</p>

[Tyberos]

<p>Understood. I'll see if I can figure out how to get to it and test to see if this works for me ingame or not and get back to you. Thank you so much for you help <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>You're very welcome!</p>

[Tyberos]

<p>Well I got into the Config page for the router, but I'm not seeing a NAT endpoint filtering option. These are the menu option that i have upon logging in</p><p>Under setup: Basic settings, Wireless settings, wireless guest network, wps settings and wi-fi multimedia</p><p>Under Maintenance (nothing here looks like its changable): Gateway status, connection, set password, backup, event log, diagnostics</p><p>Under advanced: dynamic dns, port blocking, port forwarding, port triggering, dmz host, lan ip, remote management and UPnP.</p><p>I've looked under all these and still dont see what you were asking for.</p>

[TSR-JoshuaM]

<p>The name of the option might differ from router to router.  I sent out a request to find out what its called on the CDG24G but haven't got word back yet.</p>

[Tyberos]

<p>Okay. I'll keep checking back here periodically to see if you have heard anything. And thanks again for the help!</p>

[Tyberos]

<p>Just checking back to see if there was any news on your end?</p>

[Tyberos]

<p>Some time has passed and I did not even recieve a response with my last post. Any help out there?</p>

[TSR-JoshuaM]

<p>The CDG24G issues are fairly across the board with that model.  I haven't used one personally and can only pass on info from our QA labs which spoke on the NAT Endpoint FIltering, but the name of that feature is not universal.  The most common course of action here is to simply request a new standalone modem and separate router from your service provider.</p>

[Tyberos]

<p>That, unfortunately, can not be an option for me at the present time. Thanks for the attempt though.</p>

[TSR-MattG]

<p><cite>Tyberos wrote:</cite></p><blockquote><p>That, unfortunately, can not be an option for me at the present time. Thanks for the attempt though.</p></blockquote><p>As far as I understand it, the CDG24G is almost exclusively supplied by ISPs. As such, you can nearly always request a low, or no-cost replacement. We actually had to do something similar in our household, and since we drove to the office there was no charge! I'd definitely reccomend you give your ISP a call if you get the chance <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Detor]

<p><cite>Tyberos wrote:</cite></p><blockquote><p>Okay. I'll keep checking back here periodically to see if you have heard anything. And thanks again for the help!</p></blockquote><p>Here's the support page for your modem: <a href="http://support.netgear.com/app/products/model/a_id/9439">http://support.netgear.com/app/prod...model/a_id/9439</a></p><p>The latest firmware is under Downloads and it says it fixes connection issues, and under Documentation it has the manual for your modem to help you find where that option is.</p>

[TSR-JoshuaM]

<p><cite>Detor wrote:</cite></p><blockquote><p><cite>Tyberos wrote:</cite></p><blockquote><p>Okay. I'll keep checking back here periodically to see if you have heard anything. And thanks again for the help!</p></blockquote><p>Here's the support page for your modem: <a href="http://support.netgear.com/app/products/model/a_id/9439">http://support.netgear.com/app/prod...model/a_id/9439</a></p><p>The latest firmware is under Downloads and it says it fixes connection issues, and under Documentation it has the manual for your modem to help you find where that option is.</p></blockquote><p>Thank you very much for the heads up and the link!</p>