Keep getting need 14gb space to stream....

[Alenna]

<p>when i launch the game and I'M not USING the Streaming launcher i am using the download all as I have been since I did a clean install after AoD went live. could that be why I keep getting the memory error pop up saying I"m using to much memory it is streaming instead of being all downloaded like it is supposed to? and I can't even use a Tier 1 guild hall? without my toon getting stuck? you broke somethign else with the last patch after breaking the performance to making it lag city when you patched AoD in. at least before the last patch I was able to get out of the guild halland not have a character stuck there.</p><p>Yes I"m frustrated for the past 2 years thank so a friend of mine I"ve been able to enjoy EQ2 and my all my guilds(yes plural) amenities and now I am afraid to go back into the guild halls I am back to where I was when I had an older machine not being able to use the guild hall.</p>

[TSR-JoshuaM]

<p>Please post your DXDIAG information.  We'll run through a few things together.  I've already reported the issue itself as high up as it can go so let's just run through some steps in the meantime.</p>

[Alenna]

<p>THank you here it is hope I got everythign you needed</p><p>System Information------------------Time of this report: 1/18/2012, 21:48:06       Machine name: MICHELE   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)           Language: English (Regional Setting: English)System Manufacturer: VIAK8M       System Model: AWRDACPI               BIOS: Phoenix - AwardBIOS v6.00PG          Processor: AMD Athlon(tm) 64 Processor 3300+,  MMX,  3DNow, ~2.4GHz             Memory: 2046MB RAM          Page File: 1115MB used, 3846MB available        Windows Dir: C:WINDOWS    DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found     DxDiag Version: 5.03.2600.5512 32bit Unicode------------DxDiag Notes------------  DirectX Files Tab: No problems found.      Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.        Sound Tab 1: No problems found.          Music Tab: No problems found.          Input Tab: No problems found.        Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (n/a)DirectDraw:  0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)---------------Display Devices---------------        Card name: RADEON 9800 XT     Manufacturer: ATI Technologies Inc.        Chip type: ATI Radeon Graphics Processor AGP (0x4E4A)         DAC type: Internal DAC(400MHz)       Device Key: EnumPCIVEN_1002&DEV_4E4A&SUBSYS_00010001&REV_00   Display Memory: 256.0 MB     Current Mode: 1280 x 1024 (32 bit) (60Hz)          Monitor: Plug and Play Monitor  Monitor Max Res: 1600,1200      Driver Name: ati2dvag.dll   Driver Version: 6.14.0010.6925 (English)      DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 2/10/2010 20:45:14, 325120 bytes      WHQL Logo'd: No  WHQL Date Stamp: None              VDD: n/a         Mini VDD: ati2mtag.sys    Mini VDD Date: 2/10/2010 23:38:10, 3565056 bytesDevice Identifier: {D7B71EE2-0D0A-11CF-BC78-0B20A1C2CB35}        Vendor ID: 0x1002        Device ID: 0x4E4A        SubSys ID: 0x00010001      Revision ID: 0x0000      Revision ID: 0x0000      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A  Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch          Registry: OK     DDraw Status: Enabled       D3D Status: Enabled       AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run-------------Sound Devices-------------            Description: Creative SB Live! Series Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: PCIVEN_1102&DEV_0006&SUBSYS_10031102&REV_00        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: P16X.sys         Driver Version: 5.12.0001.0203 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 9/22/2003 10:43:06, 1330048 bytes            Other Files:         Driver Provider: Creative Technology Ltd.         HW Accel Level: Full              Cap Flags: 0xF5F    Min/Max Sample Rate: 8000, 96000Static/Strm HW Mix Bufs: 64, 63 Static/Strm HW 3D Bufs: 64, 63              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: Yes, Yes   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No               Registry: OK      Sound Test Result: Not run---------------------Sound Capture Devices---------------------            Description: Creative SB Live! Series  Default Sound Capture: Yes  Default Voice Capture: Yes            Driver Name: P16X.sys         Driver Version: 5.12.0001.0203 (English)      Driver Attributes: Final Retail          Date and Size: 9/22/2003 10:43:06, 1330048 bytes              Cap Flags: 0x41           Format Flags: 0xFFF</p>

[TSR-JoshuaM]

<p>Is every crash you are having giving you the out of memory errors?</p>

[Alenna]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Is every crash you are having giving you the out of memory errors?</p></blockquote><p>Sometimes I get the unrecoverable error popup. other times I just get kicked to character select and can get back in to the game.</p><p>crashes happen intermitently.</p>

[TSR-JoshuaM]

<p><cite>Alenna@Guk wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Is every crash you are having giving you the out of memory errors?</p></blockquote><p>Sometimes I get the unrecoverable error popup. other times I just get kicked to character select and can get back in to the game.</p><p>crashes happen intermitently.</p></blockquote><p>What else does the error popup state?  Sent back to character select is probably a separate issue altogether.  It's also part of our known issues that are being worked on as much as we can affect it on our end but not every 'boot to character select' is created equally.</p>

[Alenna]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Alenna@Guk wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Is every crash you are having giving you the out of memory errors?</p></blockquote><p>Sometimes I get the unrecoverable error popup. other times I just get kicked to character select and can get back in to the game.</p><p>crashes happen intermitently.</p></blockquote><p>What else does the error popup state?  Sent back to character select is probably a separate issue altogether.  It's also part of our known issues that are being worked on as much as we can affect it on our end but not every 'boot to character select' is created equally.</p></blockquote><p>drat can't remember excatly (note to self remember to make note of exact wordign of error messages) but it is the one where it states something has had an unrecoverable error and needs to shut down.</p>

[TSR-JoshuaM]

<p>If its the general unrecoverable error I am picturing it wouldn't indicate why its happening anyways.</p><p>Might sound like a stretch but hear me out <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>We've received a great deal of issue reports with SB Live! cards and many do end with unrecoverable errors with no additional information.  Just to rule it out can you test the game without the card installed?  It's long since been discontinued by the manufacturer as well.</p>

[Alenna]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>If its the general unrecoverable error I am picturing it wouldn't indicate why its happening anyways.</p><p>Might sound like a stretch but hear me out <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>We've received a great deal of issue reports with SB Live! cards and many do end with unrecoverable errors with no additional information.  Just to rule it out can you test the game without the card installed?  It's long since been discontinued by the manufacturer as well.</p></blockquote><p>Not sure how it would effect memory leaks as I've not had this problem since my friend put in the new motherboard 2 years ago it is worth a shot though, Will have to wait for my husband to get home as I don't do Hardware <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /> heck I"m not even sure if I have sound capability without the card,  I'll see if it is feasible though. thank you for working with me on this.</p>

[TSR-JoshuaM]

<p>Not sure what the reference to memory leaks means, this isn't a memory leak.  Hard drive space is not memory.  RAM and video memory is memory.  You didn't mention any memory errors, just 14gb of hard drive storage space being repeated, unrecoverable errors (which are general and typically do not include an indication as to why it reached an unrecoverable error), and being booted to character select.  None of these are indicative of a memory leak.  I asked if you received out of memory errors and you responded with just the unrecoverable errors and being sent back to C-select.  </p><p>Any other memory related popups would be separate from those particular issues and we can address the memory portion individually.</p><p>On a Windows XP system with 2GB of memory, keeping in mind Windows won't allow EQII to use more than 1.5-2GB of virtual memory period while Windows and any other background applications also consume that memory.  You may literally be running out of memory.  What's definitely changed from prior to the expansion is the memory footprint of the game.  There are bugs being worked out but it will not eliminate the client side portion of what contributes to running out of memory.  Expect a great deal of improvement with our patches aimed towards optimizing memory management but we're quickly approaching a simple 32bit OS limitation of which there will be no recourse once we cross the actual threshold.</p><p>There are other ways to reduce memory consumption such as the Graphics/Lighting Resolution slider bars under the Display Options after clicking the Advanced button.  The Extreme Performance preset is not a completely tuned down game, there are more options you can further reduce to better manage memory as well.  </p><p>This is just a few ways you can help the situation while we work on what we can on our end that contributes to these problems.</p>

[Alenna]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Not sure what the reference to memory leaks means, this isn't a memory leak.  Hard drive space is not memory.  RAM and video memory is memory.  You didn't mention any memory errors, just 14gb of hard drive storage space being repeated, unrecoverable errors (which are general and typically do not include an indication as to why it reached an unrecoverable error), and being booted to character select.  None of these are indicative of a memory leak.  I asked if you received out of memory errors and you responded with just the unrecoverable errors and being sent back to C-select.  </p><p>Any other memory related popups would be separate from those particular issues and we can address the memory portion individually.</p><p>On a Windows XP system with 2GB of memory, keeping in mind Windows won't allow EQII to use more than 1.5-2GB of virtual memory period while Windows and any other background applications also consume that memory.  You may literally be running out of memory.  What's definitely changed from prior to the expansion is the memory footprint of the game.  There are bugs being worked out but it will not eliminate the client side portion of what contributes to running out of memory.  Expect a great deal of improvement with our patches aimed towards optimizing memory management but we're quickly approaching a simple 32bit OS limitation of which there will be no recourse once we cross the actual threshold.</p><p>There are other ways to reduce memory consumption such as the Graphics/Lighting Resolution slider bars under the Display Options after clicking the Advanced button.  The Extreme Performance preset is not a completely tuned down game, there are more options you can further reduce to better manage memory as well.  </p><p>This is just a few ways you can help the situation while we work on what we can on our end that contributes to these problems.</p></blockquote><p>I do apologize thought i'd mentioned the out of memory error before. guess I hadn't but yes I"ve been getting that error also infact that is the one that pops up when I get stuck in the guild hall. and I have done what I can to set the lighting and graphics slider bars to manage things for the lag but the out of memory error and getting stuck in teh guild hall has been happening since last weeks patch. I am sorry for not being more presise earlier.</p>

[TSR-JoshuaM]

<p>We have a great deal of internal discussions going on about the memory errors specifically and are doing what we can to improve the situation.  In the meantime I do recommend staying away from highly decorated guild halls because the issue is not currently resolved and you can end up getting stuck.</p>

[Therendil]

<p>One thing to remember is that any change to an application can cause memory problems with or without bugs being involved, at least bugs in the application. With 2GB of RAM, you pretty much have the minimum needed to reliably run programs like EQII. You have a good graphics card, but it has limited video memory, so the card is going to be constantly trying to borrow system memory to store those pretty graphics. With only 2GB of RAM, you're going to keep the Windows Virtual Memory Manager extremely busy saving stuff to disk. From my perspective, many memory errors reported here seem to boil down to the Windows VM Manager having a nervous breakdown and not being able to handle requests in time. From direct experience I can say that an application can crash for no better reason.</p><p>I also know from direct experience that adding some RAM to a system can have a drastic effect on performance in situations like this. I can't tell from the dxdiaginfo whether your system can support more RAM, but if it were my system, I'd upgrade that.</p>

[Alenna]

<p><cite>Therendil wrote:</cite></p><blockquote><p>One thing to remember is that any change to an application can cause memory problems with or without bugs being involved, at least bugs in the application. With 2GB of RAM, you pretty much have the minimum needed to reliably run programs like EQII. You have a good graphics card, but it has limited video memory, so the card is going to be constantly trying to borrow system memory to store those pretty graphics. With only 2GB of RAM, you're going to keep the Windows Virtual Memory Manager extremely busy saving stuff to disk. From my perspective, many memory errors reported here seem to boil down to the Windows VM Manager having a nervous breakdown and not being able to handle requests in time. From direct experience I can say that an application can crash for no better reason.</p><p>I also know from direct experience that adding some RAM to a system can have a drastic effect on performance in situations like this. I can't tell from the dxdiaginfo whether your system can support more RAM, but if it were my system, I'd upgrade that.</p></blockquote><p>yeah I suspect some of it is that</p><p>and I"m afraid 2gb RAM is all my motherboard will handle. and no possiblity in the near future to upgrade I have what I have.</p><p>I guess I'll have to see about getting some more personal harvest depots and make a coupel of tradeskill hubs in my houses.</p>

[Therendil]

<p>Ugh. I was hoping for better news. But if 2GB is all the motherboard will take, then you do have to work with what you have.</p><p>My laptop has 3GB RAM, but I can still see memory-related issues. One thing I did to work around that is to create a separate user account that runs a pretty stripped down environment. I made sure that nothing loads that doesn't absolutely have to. Desktop eye candy is set to none. Nothing goes online automatically to check anything. It's homely, but it runs EQII better than the login with all the productivity and convenience goodies. Yes, it's sort of a nuisance to have to log in to one use or the other depending on what I want to do, but it lets me keep playing EQII on an aging machine. At that point, even little bits of memory make a difference.</p>