How can I check if I'm recieving my 500SC per month for recurring billing?

[Beagley]

<p>Might be a bit of a noobish question but I can't tell if I'm getting my 500 SC per month or not.  The reason being that I bought a load of SC as well on triple cash day and the combination of that, alcohol consumption over the holidays and the purchase of research reduction potions leaves me confused as to whether I'm getting the credit or not.</p><p>Is there an easy way to check?  I went into my account and payment/purchases history only shows times I've bought SC or redeemed it for items but no recurring credits are in there.  Using the SC button only gives an option to buy more SC rather than see SC related transactions so still none the wiser.  Can anyone tell me if it is possible to check this or do I need to raise a ticket?</p><p>Many thanks</p>

[Rhyashaa]

<p>Am wondering this myself. And disheartened to see that in almost a month this question hasn't been answered <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Beagley]

<p><cite>Rhyashaa@Kithicor wrote:</cite></p><blockquote><p>Am wondering this myself. And disheartened to see that in almost a month this question hasn't been answered <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p></blockquote><p>Aye - still no answer.  Seems like people either don't know, don't care or never visit this forum <img src="/eq2/images/smilies/c30b4198e0907b23b8246bdd52aa1c3c.gif" border="0" /></p>

[crowded]

<p>If you are like me and paid for 3 months you won't get your cash.  I got 500 for the first month and they cheated me out of the rest.</p>

[TSR-MattG]

<p>You can see your history of Station Cash grants (and purchases) under your 'Payment History' screen at <a href="http://www.soe.com">www.soe.com</a> after clicking 'My Account' and logging in.</p><p>If you believe there's a problem with your grant(s) then <a href="https://help.station.sony.com/app/answers/detail/a_id/28939" target="_blank">contact support</a> so we can have a look!</p><p>Remember, the monthly SC is only for *recurring* subscriptions (automatic billing) so if you've chosen a single month plan, or are using pre-paid game time then you wouldn't be receiving it.</p>

[KnightShyft]

<p><cite>TSR-MattG wrote:</cite></p><blockquote><p>You can see your history of Station Cash grants (and purchases) under your 'Payment History' screen at <a href="http://www.soe.com">www.soe.com</a> after clicking 'My Account' and logging in.</p><p>If you believe there's a problem with your grant(s) then <a href="https://help.station.sony.com/app/answers/detail/a_id/28939" target="_blank">contact support</a> so we can have a look!</p><p>Remember, the monthly SC is only for *recurring* subscriptions (automatic billing) so if you've chosen a single month plan, or are using pre-paid game time then you wouldn't be receiving it.</p></blockquote><p>I followed the directions here and am not seeing any Station Cash grants at all listed<img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" />. I've been a gold subscriber on a recurring payment account through the use of a Visa credit card since 10/18/11. If what TSR-MattG posted above is correct and the grants should be appearing as well then I have never gotten the 500SC monthly subscriber bonus.</p><p>I would like to see if anyone else has been able to view the grants on their payment history before I contact support.</p>

[WanyenII]

<p><cite>TSR-MattG wrote:</cite></p><blockquote><p>You can see your history of Station Cash grants (and purchases) under your 'Payment History' screen at <a href="http://www.soe.com">www.soe.com</a> after clicking 'My Account' and logging in.</p><p>If you believe there's a problem with your grant(s) then <a href="https://help.station.sony.com/app/answers/detail/a_id/28939" target="_blank">contact support</a> so we can have a look!</p><p>Remember, the monthly SC is only for *recurring* subscriptions (automatic billing) so if you've chosen a single month plan, or are using pre-paid game time then you wouldn't be receiving it.</p></blockquote><p>And not for Station Pass/All-Access either.. its the Gold-minus sub apparently...</p>

[Beagley]

<p><cite>TSR-MattG wrote:</cite></p><blockquote><p>You can see your history of Station Cash grants (and purchases) under your 'Payment History' screen at <a href="http://www.soe.com">www.soe.com</a> after clicking 'My Account' and logging in.</p><p>If you believe there's a problem with your grant(s) then <a href="https://help.station.sony.com/app/answers/detail/a_id/28939" target="_blank">contact support</a> so we can have a look!</p><p>Remember, the monthly SC is only for *recurring* subscriptions (automatic billing) so if you've chosen a single month plan, or are using pre-paid game time then you wouldn't be receiving it.</p></blockquote><p>Tried this on both of my accounts that are gold 12 month recurring subscriptions.  Nothing, nada, zip, niltch.....</p><p>Please don't tell me it is only for the 1, 2 or 3 month recurring plans?  Anyway, thank you for your answer, I have filed a support ticket as suggested.</p>

[Rhyashaa]

<p><cite>TSR-MattG wrote:</cite></p><blockquote><p>You can see your history of Station Cash grants (and purchases) under your 'Payment History' screen at <a href="http://www.soe.com">www.soe.com</a> after clicking 'My Account' and logging in.</p></blockquote><p>I am sorry but this is just untrue. You can check my account and see for yourself. I spend my SC sporadically and don't keep track of every penny I have in there (I guess I should) so when i did check my account and did not see an indication of receiving the 500 SC/mo I did contact service. Ticket 120202-000699. I was assured by the CS rep that I had been getting my monthly stipend. However, there is nothing in my account history to show that I had received it. This is something that they need to fix. It would certainly cut down on the amount of CS tickets that I'm sure are being created about it.</p><p>Edit: For those above who are concerned because they have a multi-month sub... I have an annual recurring sub. We are supposed to receive our SC monthly on the day we would be billed were we being billed monthly (in my case it is, according to the CS Rep, the 7th). </p><p>Edit 2: Screenshot at <a href="http://payneas.com/Pictures/EQ2/paymenthistoryfinal.JPG" target="_blank">http://payneas.com/Pictures/EQ2/pay...istoryfinal.JPG</a></p>

[TSR-MattG]

<p>Unfortunately I can't look up account names by forum handles (And it's not safe to post your username here) so either open a support ticket using the link provided above or PM me your station name and we'll have a look at what you should vs. are getting.</p><p>Bear in mind if you choose to go the PM route you'll be subject to my personal availability, rather than our whole support team's <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[Rhyashaa]

<p><cite>TSR-MattG wrote:</cite></p><blockquote><p>Unfortunately I can't look up account names by forum handles (And it's not safe to post your username here) so either open a support ticket using the link provided above or PM me your station name and we'll have a look at what you should vs. are getting.</p><p>Bear in mind if you choose to go the PM route you'll be subject to my personal availability, rather than our whole support team's <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>I appreciate the response! Thanks! I didn't think anyone would be in the office today (due to the holiday). And since I'm in no great hurry, I'll go ahead and PM you. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-MattG]

<p><cite>Rhyashaa@Kithicor wrote:</cite></p><blockquote><p><cite>TSR-MattG wrote:</cite></p><blockquote><p>Unfortunately I can't look up account names by forum handles (And it's not safe to post your username here) so either open a support ticket using the link provided above or PM me your station name and we'll have a look at what you should vs. are getting.</p><p>Bear in mind if you choose to go the PM route you'll be subject to my personal availability, rather than our whole support team's <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>I appreciate the response! Thanks! I didn't think anyone would be in the office today (due to the holiday). And since I'm in no great hurry, I'll go ahead and PM you. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p></blockquote><p>If it's not a weekend, they're probably not letting me out of the dungeon, so I'll be here, and I'll get back to you in PM soon as I get the chance!</p>

[TSR-MattG]

<p>So... allow me to remove my foot from my mouth here...</p><p>It would appear that free SC grants (like the 500SC monthly we're discussing here) don't actually show in your transaction history, so if you're confused about your balance or whether or not you're getting the bonuses please feel free to <a href="https://help.station.sony.com/app/answers/detail/a_id/28939" target="_blank">contact support</a>.</p>

[Xianthia]

<p>I hope this will change in the future, being able to see the balances/history (including the 500sc allotment) would be great.</p><p>So calling/contacting support directly is the only way to know if/when we get the sc (for accounts that qualify of course <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />?</p>

[Lamatu]

<p><cite>TSR-MattG wrote:</cite></p><blockquote><p>You can see your history of Station Cash grants (and purchases) under your 'Payment History' screen at <a href="http://www.soe.com">www.soe.com</a> after clicking 'My Account' and logging in.</p><p>If you believe there's a problem with your grant(s) then <a href="https://help.station.sony.com/app/answers/detail/a_id/28939" target="_blank">contact support</a> so we can have a look!</p><p>Remember, the monthly SC is only for *recurring* subscriptions (automatic billing) so if you've chosen a single month plan, or are using pre-paid game time then you wouldn't be receiving it.</p></blockquote><p>Wanted to say I do see my 500sc gifted under payment history. Mine shows three transcations of 150 200 150 for a single day for the 500 free SC. Under product service its just says EQ-In-game Item.</p><p>I don't see where I was gifted the 500sc the first month they started but do know I recieved it. I pay for a 12 month sub.</p>

[TSR-MattG]

<p><cite>Lamatu wrote:</cite></p><blockquote><p><cite>TSR-MattG wrote:</cite></p><blockquote><p>You can see your history of Station Cash grants (and purchases) under your 'Payment History' screen at <a href="http://www.soe.com">www.soe.com</a> after clicking 'My Account' and logging in.</p><p>If you believe there's a problem with your grant(s) then <a href="https://help.station.sony.com/app/answers/detail/a_id/28939" target="_blank">contact support</a> so we can have a look!</p><p>Remember, the monthly SC is only for *recurring* subscriptions (automatic billing) so if you've chosen a single month plan, or are using pre-paid game time then you wouldn't be receiving it.</p></blockquote><p>Wanted to say I do see my 500sc gifted under payment history. Mine shows three transcations of 150 200 150 for a single day for the 500 free SC. Under product service its just says EQ-In-game Item.</p><p>I don't see where I was gifted the 500sc the first month they started but do know I recieved it. I pay for a 12 month sub.</p></blockquote><p>Those are actually purchases (deductions to your balance) - a positive SC change would be reflected as a top-up or funding event. Probably some furniture or appearance items you grabbed with your last 500 SC <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>