Bought gold membership via SC but it wont give it to me help plz [Archive]

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Spinal

01-07-2012, 09:48 PM

I paid for gold membership using some of my sc on the 3rd of this month it acted like everything went right but today I tried to log on and it put me in F2P craptastic option I rather quit game than play F2P.. Ok How the heck do I get the GOLD membership I bought to work? The crap service SOE gives most the time kinda puts me in a I expected this mode but still to take and not give back is not good business IMO. Shwon below is that is in payment history to show I did buy this and the day it was paid for.1/3/121499 Station Cash1126891229Wallet EverQuest 2 Non Recurring Gold MembershipHope someone can help me figure this out as SOE are off on their lil no work on weekends trip. ty all

Citadelli

01-07-2012, 10:13 PM

Call customer support to verify your account etc. Petitions wont work for you or even get you a reply. We are having similar issues with All-Access.Good luck mate <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

Spinal

01-07-2012, 11:15 PM

I am in Australia I dont believe there is a support number for here...

Tayne

01-07-2012, 11:22 PM

Logging in and out usually fixes it. Press your character select screen (C) and go to misc on the bottom right side and verify what it says for account once you log back in.If that doesn't work, use the live agent on the website, and you can connect with customer support via live chat during their work hours .. Pacific Time.

SOE-MOD-02

01-09-2012, 11:53 AM

There are a few ways to contact CS. Perhaps the Live Chat would be viable for you or a ticket?<a href="http://help.station.sony.com/app/answers/detail/a_id/28939/kw/contact%20support">Contacting Customer Service</a>

TSR-JoshuaM

01-09-2012, 07:02 PM

I can assure you that we don't have a malicious employee sitting here revoking entitlements manually <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" />Errors can happen and our staff will always be on hand to help resolve it for you.

Citadelli

01-17-2012, 12:57 AM

<div>This may be long... but persitance does pay off...<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Hi, my name is TSR Ghiloni E..<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: Hi Ghi!<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Hello Citadelli! I see you are having an issue with EverQuest II.<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: with the station cash store <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /><img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: i would like to purchase the transfer token, but that and gifting are unavailable to my all-access account<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: and i have 8 year vet status...<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Are you transferring server to server?<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: yes! not account to account<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: I will need the following information below: *Please respond in the same format*Source Account- Current Answer to the Security Question xxxxxxxxxx- The last four digits of Credit Cards that appear as 3 billed subscriptions:- Card Holders name(s):- Station Name: xxxx- Real Name: Character Info- Source Station Name:- Current Server: - Destination Server (If Applicable): - Number of Characters to move: - Character Name(s): <img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: removed for account safety<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Give me a moment.<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: cool beans <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /><img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: I was able to get it approved and do you want the Character Transfer Department to manually charge the 3923 credit card?<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: no i had already purchased station cash in the amount of 50,000<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: sorry mean 5000<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: my Wallet balance is 5,866, and each transfer is 2500<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: i purchased the cards to cover my transfers that didn't show up<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: I also cannot "gift" purchases to family and guild mates, so something is wrong with the account<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: I have been informed the only way around for the character transfer is to process a manual character transfer, for the charge of $25 per character<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: my wife is on right now and she can purchase character transfer tokens for 2500 tokens<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: why can she, but i can not, also my step sons account will let him purchase them<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: As for the gifting feature, I will need to escalate your issue to have the feature fixed.<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: the people on the forums said that CS was able to fix and flag the account if you were experiencing this bug<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: <img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_hyperlink.png" /> <a href="http://forums.station.sony.com/eq2/posts/list.m?start=0&topic_id=513212%EF%BF%BD" target="_blank">http://forums.station.sony.com/eq2/...opic_id=513212�</a><img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: I can assure you that we don't have a malicious employee sitting here revoking entitlements manually Errors can happen and our staff will always be on hand to help resolve it for you.Message edited by TSR-JoshuaM on 01/09/2012 14:02:20.<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: that was posted by TSR JoshuaM at the bottom of the thread</div>

Citadelli

01-17-2012, 12:58 AM

<div><img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Correct, which is why I am going to escalate another ticket regarding the gifting issue. However, in order for me to escalate your ticket to process a manual charge for the 2 character transfers, this chat will need to end.<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: i dont understand<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: is there a reason the other accounts in my house can purchase transfer tokens on station cash store but not mine?<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: There is a known issue with accounts that have All Access that cannot purchase the character transfer token.<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: so how do we fix this? downgrade my subscription to a lower price model and wait 30 more days?<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Like I have stated. I will need to escalate your issue to our Character Transfer Department to process a manual charge of $50.00 (two characters).<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: Well I'm not going to pay ANOTHER $50. But would appreciate it if you can't help me to escalate the Gifting aspect in SC store, maybe both issues are related and i'll get lucky and be able to reunite my characters with my families characters finally<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Ok, so you do not want to process the character transfer?<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: Not unless you can do it with my Station Cash<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: like everyone else's accounts can do<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Unfortunately the only workaround is processing a manual charge for $25 per character or wait until the All Access subscription bug is fixed.<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: Can a GM in game help out? I have a transfer token on the destination server in my bank... or can they help me gift SC to one of my family members for them to gift me a transfer token?<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: I already pay for 2 other accounts and this All Access account and have for years....<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: paid for the SC for this service<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: so even after a month of this being unresolved i pushed out over $200 to SOE as it is<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: I have spoken to our Character Transfer Token, and they have enabled you to purchase the character transfer token on the characters now<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: so you can understand why i couldn't do another $50<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: IF you are currently logged in, you will need to relog<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: OH MY!<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: /bow!<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: We can only keep the window for two-minutes</div>

Citadelli

01-17-2012, 12:59 AM

<div>Ok... so the next part was actually about 5 or 6 minutes with me trying as fast as i could....<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: relog to desktop? or just relog character?<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Relog to desktop<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: k... start your clock!<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: it was there for 1 second but disapeared<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Re-open the marketplace<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: i did, i totally logged out... ack<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: you guys must have to deal with jerks like me all the time huh?<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: frustrated nerds ----- trying to make extra time <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /><img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Were you able to purchase the token.<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: rechecking.... first reload no<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: almost there <img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: nope<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Try to zone into a different area<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: an additional box under services tab pops so fast i cant even read what it said before disappearing<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: quickly before the portal closes<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: OK! will do!<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: OMG THANK YOU!!!!!<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Did you purchase the token on both characters<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: can i buy both and put in shared bank?<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: No, you will need to purchase it on both characters, then you can transfer the character yourself<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: ok thank you kind CSR, i will sing songs of praise on my dirge in my new guk land<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: I have been informed you have 30-seconds to purchase the 2nd token<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: oh no<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: it gave me the wrong item... a token of escape?!<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: and cost me 5000 station cas!?~~~!!!<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: all my sc gone<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Which character did you purchase the token of escape for?<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: weird... <img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: got em tho...<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: must have been a glitch in the ui<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Ok so you have two character transfer tokens, one on each character<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: appreciate your help and patience during my OCD moments<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: yes i do!<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: i will pack my bags and be with my family soon <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /><img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_enduser_message.png" /> Citadelli soe: thank you<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_agent.png" /> TSR Ghiloni E.: Ok, then you should be able to process the character transfer by yourself. Thank you for contacting Sony Online Entertainment Live Chat, Have a great day!<img src="http://help.station.sony.com/euf/rightnow/optimized/1322515610/themes/standard/images/chat_alert.png" /> TSR Ghiloni E. has disconnected.So i don't think i was being a jerk... but it all worked out with a little persistance.My toons did all transfer right and I'm back in the family again! It did take about 10 mins per transfer (at first i was freaked out) but it worked out.I appreciate the eventual help i recieved from CS! I can no longer purchase transfer tokens which is ok for me, just needed to get these guys over... or Gift.. but that's not too big a deal yet.So my $50 in SC was unfortunately taken against my 2 hrs of total CS support over the last month in SOE profit... even at minimum wage + overhead finances... at best they made nothing..? Disapointed they said we only had seconds to get it fixed... was trying everything to log in and rezone and camp to characters etc... worse than a X4 raid Drunder hard mode!!!! <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />sigh... hope they get the bugs fixed and we can all be cool!Citaps i hope this helps someone <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> and i dont get banned <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /></div>

Citadelli

01-17-2012, 01:44 AM

Hm... only bug i've noticed so far is all of my houses have been deleted, which i literally only had my crafting apprentices in my mistmoore mansions.. and in the Tradeskill areas they say i already have an apprentice so they must be stuck in limbo.

TSR-JoshuaM

01-19-2012, 05:40 PM

Make sure you get a petition in with the GM's on those. Tech can't help with the missing housing.