Cannot connect to login server [Archive] - EQ2 Forum Archive @ EQ2Wire

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Funsquad

01-07-2012, 03:01 AM

Hi folks,We have 3 computers and 3 everquest accounts in our house and as of yesterday one account is persistently getting the 'Could not connect to a login server,the servers may be busy; please try again in a few minutes' another account is getting it intermitently, the final account is running fine.One account can get on 'every time'One account can get on sometimes (at other times 'servers may be busy'<img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />One account can never get on (servers always busy)Any suggestions of whats to do - havent changed anything at our end.Thanks !

Funsquad

01-07-2012, 03:35 AM

A bit more detail to assist with diagnosis..1. I run Windows Vista (Ultimate 32)2. This computer is connectted via cable, the others that work always (or sometimes) are linked via wifi.3. I have run as Administrator4. I have checked my firewall settings (all EQ2 things are exempt)5. I have tried running without a firewall6. I have restarted multiple times7. I have disconnected the modem for 1 minute and turned off the comptuterIn all cases this comptuter now just cycles thru the 7 login servers twice and then fails to load with the message 'Could not connect to a login server,the servers may be busy; please try again in a few minutes'Please help !

Funsquad

01-07-2012, 03:42 AM

Also....and this is strange. I cannot open a ticket/ conntact a customer support representative via email. After hanging Internet explorer cannonect display the web page..no other issues with this PC - only EQ2 and only in the last 48 hours..

Seasiren

01-07-2012, 10:38 AM

I am having the same issue running on win 7 64 bit, running on dsl, and it started yesterday also when i tried to log in yesterday morning on teh east coast

TSR-JoshuaM

01-09-2012, 05:33 PM

Do me a favor and test the problematic systems without the router. Bypass it altogether and plug them in, 1 by 1, to your modem and see if it gives you issues logging in. We'll narrow it down and identify the precise cause.We also have a network test you can conduct on the affected systems to find out where any block may be occurring.I've included our standard text instructions for that network test below.I need you to bring up a run dialog box. You can do this by pressing and holding the Windows key on your keyboard and tapping the R key.In the box that pops up I need you to type cmd and press Enter (If you're using Windows Vista/7 press ctrl-shift-enter).This is going to bring up an old “DOS box” don’t worry it’s just text.You’ll need to type in the following commands one at a time. Remember to put spaces between all the words, unless there’s a special character like / or . in front of the word. Then you’ll want to keep that symbol and the word together.If you’re having a lot of trouble you can also just copy and paste the text out of this email and into the DOS box.These commands can take a while to run so please wait for the blinking cursor to appear since you won’t see any output to your screen. For the pathping commands you might even want to go grab some coffee, or a sandwich between lines.So, all set? Here’s the commands: ipconfig /all > c:eq2info.txt tracert "your server".everquest2.com >> c:eq2info.txt (for example: unrest.everquest2.com, antoniabayle.everquest2.com or freeport.everquest2.com) pathping "your server".everquest2.com >> c:eq2info.txt (for example: unrest.everquest2.com, antoniabayle.everquest2.com or freeport.everquest2.com)If you’re curious what you’re saving for us, try the commands again but without the >’s or the stuff after them. Go ahead, I’ll wait… Pretty confusing huh? Don’t worry I speak gibberish fluently and can translate it for you.Ok now that you’re done with that, you’ll have a file on your hard drive called “eq2info.txt”. If you go into your hard drive you’ll find it right in the main folder. To get there, just do that Windows key and R trick from earlier, and type C: and press enter. The file will be in there. Just send that file into me, I’ll translate it and figure out what happened to your connection, then I’ll let you know. No worries it’ll be pretty painless, but we might need you to contact another company if it’s not something on your computer that’s doing this.

Funsquad

01-10-2012, 05:58 AM

Hi Joshua,Thanks for the reply.I fell ar the first hurdle <img src="/eq2/images/smilies/c30b4198e0907b23b8246bdd52aa1c3c.gif" border="0" /> when I hit Windows symbol (and tap R) I get a pop up that says Key disabled..When I then go and run command prompt when I type the line ipconfig /all > c:eq2info.txt I get text on the next line that says 'Access is denied.' This is the forth day straight (actually much longer Dec 16th was last succesful lohin:edit) I can no longer log in, other computers in this house for other users are running fine - This compter is the primary one the best spec'ed and connected directly to the cable.Appreciate if you would talk me through the next steps.Thanks

Seasiren

01-10-2012, 05:33 PM

It seems (I think) my Comodo firewall was sandboxing eq and only allowing partial access, tho i had tried it before without firewall on and it still didnt work, but I just got logged in after tinkering with the settings some more <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />, so atm everything is good short of finding a firewall that doesnt interfere with my addiction. Funsquad, hope you get yours straightened out, Good Luckp.s. also it worked right after i ran the tracert and pathping tho I doubt that alone fixed it and i could not test modem without router as it is AT&t's all in one setupThank you for the response and help.

Funsquad

01-10-2012, 06:24 PM

Glad to hear you're working now Seasiren.Still no joy here, cant log on, cant do network test. Also my modem/ router is an all in one set up too.Any thoughts what next ?

Funsquad

01-11-2012, 01:46 AM

Ok I really need some assistance in getting this issue resolved.I have fully uninstalled EQ2 and all Sony files, including Vanguard and station, all 12.1 GB and then reinstalled. Same issue this computer gets the message 'Could not connect to a login server, the servers may be busy; please try again in a few minutes'Its been an extended period, apparently back to December 16th according to my old logs since I have been able to log in. Not a few minutes.I have tried searching thru the forums, I have tried the one suggestion offered here, I have fully reinstalled.Doesnt make sense, 2 other computers in this house are working. Something changed with the launch of the new patcher there are no other issues with this computer.Would be really great to get some help....

Funsquad

01-11-2012, 03:55 AM

I found a work around for the 'Access is denied' for running the trace. Here is the info from the file. Windows IP Configuration Host Name . . . . . . . . . . . . : Cam-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : nsw.bigpond.net.au Description . . . . . . . . . . . : Killer NIC NDIS EDGE Interface Physical Address. . . . . . . . . : 00-19-03-00-F5-B0 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller Physical Address. . . . . . . . . : 00-1F-C6-3F-F3-90 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::bc93:733e:afd8:d2c1%10(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Wednesday, 11 January 2012 4:21:43 PM Lease Expires . . . . . . . . . . : Wednesday, 11 January 2012 6:21:52 PM Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 251666965 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-D2-23-BB-00-22-15-05-79-C6 DNS Servers . . . . . . . . . . . : 61.9.195.193 61.9.194.49 NetBIOS over Tcpip. . . . . . . . : EnabledEthernet adapter Local Area Connection 3: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Hamachi Network Interface Physical Address. . . . . . . . . : 7A-79-05-15-F3-8D DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::d8b6:2c6d:c0c5:c071%13(Preferred) IPv4 Address. . . . . . . . . . . : 5.21.243.141(Preferred) Subnet Mask . . . . . . . . . . . : 255.0.0.0 Lease Obtained. . . . . . . . . . : Wednesday, 11 January 2012 4:21:42 PM Lease Expires . . . . . . . . . . : Thursday, 10 January 2013 4:23:49 PM Default Gateway . . . . . . . . . : 5.0.0.1 DHCP Server . . . . . . . . . . . : 5.0.0.1 DHCPv6 IAID . . . . . . . . . . . : 343570820 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-D2-23-BB-00-22-15-05-79-C6 DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : EnabledTunnel adapter Local Area Connection* 6: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{DD0FE61B-00BC-44D6-A026-5085A922D1DA} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 7: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.nsw.bigpond.net.au Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 12: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : 6TO4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2002:515:f38d::515:f38d(Preferred) Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301 DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : DisabledTunnel adapter Local Area Connection* 13: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{7ABD7C32-C642-4523-92BC-A4A9C919636B} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTracing route to sdkeq2-25-01.everquest2.com [199.108.1.129]over a maximum of 30 hops: 1 7 ms 7 ms 7 ms 10.204.32.1 2 7 ms 7 ms 7 ms 58.160.15.4 3 8 ms 10 ms 7 ms 58.160.15.238 4 9 ms 7 ms 11 ms 172.18.239.38 5 10 ms 10 ms 12 ms 172.18.239.33 6 21 ms 11 ms 11 ms Bundle-Ether13.chw53.Sydney.telstra.net [110.142.193.145] 7 13 ms 11 ms 11 ms Bundle-Ether9.chw-core2.Sydney.telstra.net [203.50.11.26] 8 11 ms 11 ms 11 ms Bundle-Ether4.ken-core4.Sydney.telstra.net [203.50.6.41] 9 18 ms 11 ms 11 ms Bundle-Ether1.pad-gw2.Sydney.telstra.net [203.50.6.29] 10 9 ms 9 ms 8 ms TenGigabitEthernet1-0.sydp-core02.Sydney.reach.com [203.50.13.46] 11 146 ms 145 ms 145 ms i-15-0.sydp-core02.bx.reach.com [202.84.140.37] 12 146 ms 145 ms 147 ms i-2-2.paix01.bi.reach.com [202.84.251.58] 13 202 ms 204 ms 200 ms 206.24.240.149 14 180 ms 181 ms 179 ms er2-xe-11-1-0.sanfrancisco.savvis.net [204.70.206.58] 15 202 ms 199 ms 214 ms pr2-ge-7-0-0.SanJoseEquinix.savvis.net [204.70.203.22] 16 203 ms 201 ms 201 ms savvis-gw.sffca.ip.att.net [192.205.36.5] 17 199 ms 199 ms 199 ms cr2.sffca.ip.att.net [12.122.136.122] 18 222 ms 219 ms 221 ms cr2.la2ca.ip.att.net [12.122.31.133] 19 221 ms 217 ms 215 ms cr2.sd2ca.ip.att.net [12.122.31.9] 20 214 ms 217 ms 213 ms gar3.sd2ca.ip.att.net [12.122.109.69] 21 217 ms 217 ms 217 ms 12.122.255.30 22 204 ms 199 ms 199 ms mdf001ffxmrs0002-eth-6-1.san2.attens.net [63.241.1.222] 23 356 ms 204 ms 206 ms vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 24 203 ms 203 ms 206 ms sdkeq2-25-01.everquest2.com [199.108.1.129]Trace complete.Unable to resolve target system name your server.everquest2.com.Unable to resolve target system name your server.everquest2.com.(to be continued)

Funsquad

01-11-2012, 03:55 AM

Part 2..Tracing route to sdkeq2-25-01.everquest2.com [199.108.1.129]over a maximum of 30 hops:0 Cam-PC [192.168.0.12]1 10.204.32.12 58.160.15.43 58.160.15.2384 172.18.239.385 172.18.239.336 Bundle-Ether13.chw53.Sydney.telstra.net [110.142.193.145]7 Bundle-Ether9.chw-core2.Sydney.telstra.net [203.50.11.26]8 Bundle-Ether4.ken-core4.Sydney.telstra.net [203.50.6.41]9 Bundle-Ether1.pad-gw2.Sydney.telstra.net [203.50.6.29]10 TenGigabitEthernet1-0.sydp-core02.Sydney.reach.com [203.50.13.46]11 i-15-0.sydp-core02.bx.reach.com [202.84.140.37]12 i-2-2.paix01.bi.reach.com [202.84.251.58]13 206.24.240.14914 er2-xe-11-1-0.sanfrancisco.savvis.net [204.70.206.58]15 pr2-ge-7-0-0.SanJoseEquinix.savvis.net [204.70.203.22]16 savvis-gw.sffca.ip.att.net [192.205.36.5]17 cr2.sffca.ip.att.net [12.122.136.122]18 cr2.la2ca.ip.att.net [12.122.31.133]19 cr2.sd2ca.ip.att.net [12.122.31.9]20 gar3.sd2ca.ip.att.net [12.122.109.69]21 12.122.255.3022 mdf001ffxmrs0002-eth-6-1.san2.attens.net [63.241.1.222]23 vl20.sdkollsw-2.sonyonline.net [63.241.6.50]24 sdkeq2-25-01.everquest2.com [199.108.1.129]Computing statistics for 600 seconds...Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address0 Cam-PC [192.168.0.12]0/ 100 = 0% |1 --- 100/ 100 =100% 100/ 100 =100% 10.204.32.10/ 100 = 0% |2 8ms 0/ 100 = 0% 0/ 100 = 0% 58.160.15.40/ 100 = 0% |3 8ms 0/ 100 = 0% 0/ 100 = 0% 58.160.15.2380/ 100 = 0% |4 --- 100/ 100 =100% 100/ 100 =100% 172.18.239.380/ 100 = 0% |5 --- 100/ 100 =100% 100/ 100 =100% 172.18.239.330/ 100 = 0% |6 13ms 0/ 100 = 0% 0/ 100 = 0% Bundle-Ether13.chw53.Sydney.telstra.net [110.142.193.145]0/ 100 = 0% |7 14ms 0/ 100 = 0% 0/ 100 = 0% Bundle-Ether9.chw-core2.Sydney.telstra.net [203.50.11.26]0/ 100 = 0% |8 14ms 0/ 100 = 0% 0/ 100 = 0% Bundle-Ether4.ken-core4.Sydney.telstra.net [203.50.6.41]0/ 100 = 0% |9 11ms 0/ 100 = 0% 0/ 100 = 0% Bundle-Ether1.pad-gw2.Sydney.telstra.net [203.50.6.29]0/ 100 = 0% |10 10ms 0/ 100 = 0% 0/ 100 = 0% TenGigabitEthernet1-0.sydp-core02.Sydney.reach.com [203.50.13.46]0/ 100 = 0% |11 147ms 0/ 100 = 0% 0/ 100 = 0% i-15-0.sydp-core02.bx.reach.com [202.84.140.37]0/ 100 = 0% |12 200ms 0/ 100 = 0% 0/ 100 = 0% i-2-2.paix01.bi.reach.com [202.84.251.58]0/ 100 = 0% |13 201ms 0/ 100 = 0% 0/ 100 = 0% 206.24.240.1490/ 100 = 0% |14 185ms 0/ 100 = 0% 0/ 100 = 0% er2-xe-11-1-0.sanfrancisco.savvis.net [204.70.206.58]0/ 100 = 0% |15 206ms 0/ 100 = 0% 0/ 100 = 0% pr2-ge-7-0-0.SanJoseEquinix.savvis.net [204.70.203.22]0/ 100 = 0% |16 202ms 0/ 100 = 0% 0/ 100 = 0% savvis-gw.sffca.ip.att.net [192.205.36.5]0/ 100 = 0% |17 --- 100/ 100 =100% 100/ 100 =100% cr2.sffca.ip.att.net [12.122.136.122]0/ 100 = 0% |18 --- 100/ 100 =100% 100/ 100 =100% cr2.la2ca.ip.att.net [12.122.31.133]0/ 100 = 0% |19 --- 100/ 100 =100% 100/ 100 =100% cr2.sd2ca.ip.att.net [12.122.31.9]0/ 100 = 0% |20 --- 100/ 100 =100% 100/ 100 =100% gar3.sd2ca.ip.att.net [12.122.109.69]0/ 100 = 0% |21 --- 100/ 100 =100% 100/ 100 =100% 12.122.255.300/ 100 = 0% |22 201ms 0/ 100 = 0% 0/ 100 = 0% mdf001ffxmrs0002-eth-6-1.san2.attens.net [63.241.1.222]0/ 100 = 0% |23 205ms 0/ 100 = 0% 0/ 100 = 0% vl20.sdkollsw-2.sonyonline.net [63.241.6.50]0/ 100 = 0% |24 204ms 0/ 100 = 0% 0/ 100 = 0% sdkeq2-25-01.everquest2.com [199.108.1.129]Trace complete.

Funsquad

01-12-2012, 08:01 AM

In addition to the above I have now completed the port forwarding exercise to no avail (Set up static id/ go through gateway address to port forward the EQ2 ports 3016-3021, 7000, 7010, 9700-9703, etc)I really have put a lot of time into trying to fix this issue - it would be good to get some TSR suggestions or feedback to questions previously posed.Thank you

Wingrider01

01-12-2012, 09:41 AM

think the problem lies right hereEthernet adapter Local Area Connection 3:Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Hamachi Network InterfacePhysical Address. . . . . . . . . : 7A-79-05-15-F3-8DDHCP Enabled. . . . . . . . . . . : YesAutoconfiguration Enabled . . . . : YesLink-local IPv6 Address . . . . . : fe80::d8b6:2c6d:c0c5:c071%13(Preferred) IPv4 Address. . . . . . . . . . . : 5.21.243.141(Preferred) Subnet Mask . . . . . . . . . . . : 255.0.0.0Lease Obtained. . . . . . . . . . : Wednesday, 11 January 2012 4:21:42 PMLease Expires . . . . . . . . . . : Thursday, 10 January 2013 4:23:49 PMDefault Gateway . . . . . . . . . : 5.0.0.1DHCP Server . . . . . . . . . . . : 5.0.0.1DHCPv6 IAID . . . . . . . . . . . : 343570820DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-D2-23-BB-00-22-15-05-79-C6DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1fec0:0:0:ffff::2%1fec0:0:0:ffff: :3%1NetBIOS over Tcpip. . . . . . . . : Enabled---------------------------------------Hamachi Network is a vpn provider, the connection has issues with trying to utilize a vpn

TSR-JoshuaM

01-12-2012, 05:30 PM

My thoughts exactly. I do apologize for my delays in responding as we're still getting back in to the swing of the things here in support and I've been finishing up my other work duties. I'll work on speeding up responses here now that we've got through our holiday rush.Disable the VPN interface and stick to your physical connection through the standard ethernet controller