House Item Graphic - Is this a Bug? [Archive]

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Nekroghoul

01-06-2012, 02:59 AM

While this really isn't a huge deal in the greater scheme of the game, I was wondering if anyone out there knows if this is a known graphics bug for a particular house item. The item in question is <a href="http://eq2decorators.com/Objects/Images/dividers/vigilantscreen.html" target="_blank">Vigilant Screen</a>. From the screen shot provided by EQ2 Decorators, and this <a href="http://i41.tinypic.com/1zo86x3.jpg" target="_blank">screen shot</a> (also below) from my computer you can see the appearance in the dressing room has an animated effect (water) that does not show when the item is placed in a house. I have checked all my display options in the game and verified the same effect shows up on other house items when placed.Anyone know if this is a known issue? Is the dressing room appearance perhaps what is incorrect?<img src="http://i41.tinypic.com/1zo86x3.jpg" width="1023" height="742" />

Vagranticide

01-06-2012, 10:37 PM

I am having the same issue with the Quicksilver Vase. I bought one on the broker because I liked the water effect, but when placed, it doesn't show. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

TSR-JoshuaM

01-09-2012, 05:36 PM

It should be reflective. I assume the reflections option is checked so go ahead and post your DXDIAG information for me so I can see if any recommendations can be made.

Nekroghoul

01-09-2012, 06:11 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>It should be reflective. I assume the reflections option is checked so go ahead and post your DXDIAG information for me so I can see if any recommendations can be made.</blockquote>Thanks for responding. I am not sure which specific setting you mean with the reflections options, so I've included a screen shot of some display settings below. The DXDIAG text is below that. Thanks!<img src="http://i40.tinypic.com/2h4drvr.jpg" width="370" height="1022" />DXDIAG------------------System Information------------------Time of this report: 1/9/2012, 12:56:27 Machine name: MORTICIA Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.110622-1503) Language: English (Regional Setting: English)System Manufacturer: Gigabyte Technology Co., Ltd. System Model: GA-MA790XT-UD4P BIOS: Award Modular BIOS v6.00PG Processor: AMD Phenom(tm) II X4 B50 Processor (4 CPUs), ~3.1GHz Memory: 4096MB RAMAvailable OS Memory: 4094MB RAM Page File: 5006MB used, 3181MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7600.16385 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 4800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI display adapter (0x9440) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9440&SUBSYS_02781043&REV_00 Display Memory: 2808 MB Dedicated Memory: 1016 MB Shared Memory: 1791 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: ASUS VH238 Monitor Id: ACI23F9 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: DVI Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dllDriver File Version: 8.17.0010.0029 (English) Driver Version: 8.741.0.0 DDI Version: 10.1 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 5/27/2010 09:02:04, 592384 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71EE2-D700-11CF-EE73-7222BEC2C535} Vendor ID: 0x1002 Device ID: 0x9440 SubSys ID: 0x02781043 Revision ID: 0x0000 Driver Strong Name: oem21.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RV7X:8.741. 0.0:pciven_1002&dev_9440 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled<div></div>

TSR-JoshuaM

01-09-2012, 06:14 PM

Head over to ATI and download the latest drivers for your video card. The set you are using is about 2 years old now. We'll get you up to date first, confirm whether the issue is persisting, and then continue to troubleshoot.

Nekroghoul

01-09-2012, 07:14 PM

Ok, got the latest driver installed (dated 12/13/2011) and rebooted machine. Verified the problem still exists. Got a nice bump in framerate though <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" />. Any further suggestions?

TSR-JoshuaM

01-09-2012, 07:16 PM

<cite>Nekroghoul wrote:</cite><blockquote>Ok, got the latest driver installed (dated 12/13/2011) and rebooted machine. Verified the problem still exists. Got a nice bump in framerate though <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" />. Any further suggestions?</blockquote>I'm not an ATI user personally so help me out if I get any terms wrong.There's a feature called ATI AI that should be disabled. Can you check the ATI CCC and confirm that it has been disabled? Also make sure you are not forcing AA or Anisotropic filtering from the driver level.

Nekroghoul

01-09-2012, 07:36 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote><cite>Nekroghoul wrote:</cite><blockquote>Ok, got the latest driver installed (dated 12/13/2011) and rebooted machine. Verified the problem still exists. Got a nice bump in framerate though <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" />. Any further suggestions?</blockquote>I'm not an ATI user personally so help me out if I get any terms wrong.There's a feature called ATI AI that should be disabled. Can you check the ATI CCC and confirm that it has been disabled? Also make sure you are not forcing AA or Anisotropic filtering from the driver level.</blockquote>The AI was enabled so I turned it off. I did not see a setting to explicitly force AA or Anistropic filtering, just checkbox settings to "Use application settings" with were already selected. I've included a screen below of the settings (the very last setting for OpenGL which is cut off is for triple buffering which is disabled). Anyway, after disabling the AI, I relaunched the game and verified the problem still exists.<img src="http://i40.tinypic.com/n1x8qg.jpg" width="802" height="1021" />

Adir

01-17-2012, 02:42 AM

Having the same problem. Geforce GT220 card with latest drivers. Should additional threads be started by others having the same problem? I don't want to spam this one. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

TSR-JoshuaM

01-18-2012, 05:06 PM

<cite>Adir wrote:</cite><blockquote>Having the same problem. Geforce GT220 card with latest drivers. Should additional threads be started by others having the same problem? I don't want to spam this one. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></blockquote>I'd prefer the same issue be discussed on the single thread. Your best bet is to open your own support ticket so we can request much more information to investigate this.

Adir

01-18-2012, 08:31 PM

I just submitted my own ticket, and attached a copy of my DxDiag file.I don't know if it's a related issue, but house mirror reflections are wonky for me, as well, although other reflections, such as water, look great.

TSR-JoshuaM

01-19-2012, 03:22 PM

<cite>Adir wrote:</cite><blockquote>I just submitted my own ticket, and attached a copy of my DxDiag file.I don't know if it's a related issue, but house mirror reflections are wonky for me, as well, although other reflections, such as water, look great.</blockquote>A representative will be requesting more information as soon as possible.

Nekroghoul

01-19-2012, 11:34 PM

I have verified on two other computers (same account) that the same problem exists. One is a laptop with an nVida Quadro Cuda and the other is a desktop with an nVidia GeForce GT 520.

Adir

01-25-2012, 08:36 AM

Just wanted to chime back in on this - I opened a ticket on this issue a few days ago, and despite all efforts, have yet to fix the issue.First time, they had me delete my cache directories: cache, asset cache, and login cache, repatch and do a full file scan. That didn't work.Second time, they had me delete my eq2_recent.ini file and repatch, etc. That didn't work.Third time, they had me run msconfig on my system and shut down everything running in the background and prevent it from loading on start - including my antivirus (twitch). Did that. Didn't work.Fourth time, they had me delete the paks and ui folders from my eq2 directory, repatch, etc. That didn't work.I'm currently waiting to hear back on what to try next.In the meanwhile, I've asked some friends to come take a look at this item, and another item which has the same graphic, and which is not broken - Mystical Mirror. Each one of them reported the same thing. The Vigilant Screen looks fine in the dressing room window, but is broken when placed. The Mystical Mirror looks fine when placed, although it cannot be viewed in the dressing room window. Both Vigilant Screen and Mystical Mirror share the same rippling water graphic. The only real difference between them is that one is a wall item and the other a floor item, although I wouldn't think this would matter (one never knows).I'll keep trying what tech support suggests, but honestly, it's really starting to sound like it's a problem with the item. I've yet to find anyone who can see the item, when placed, the way it's supposed to be.

TSR-JoshuaM

01-26-2012, 04:22 PM

It does appear to be an issue with the item as my testing shows the same thing as your screenshot. Our tech support team, myself included, are not developers so we can only do what we can to help troubleshoot it.Sometimes it is not apparent where an issue resides right away and you may get suggestions that don't help in the end. It's an unfortunate reality in this type of support but I'll do my best to make sure everyone has all the information they need to properly diagnose and assist you with these types of issues.Please make sure this got /bug reported as well, those go straight to development and ARE reviewed especially when I personally follow up with a report on the problem too.

Adir

01-26-2012, 08:09 PM

Update to my last post.I was asked to take screenshots and send those in, which I did. This is the picture I sent:<a href="http://imageshack.us/photo/my-images/210/vigilantscreen.png/"><img src="http://img210.imageshack.us/img210/2769/vigilantscreen.png" border="0" /></a><a href="http://img210.imageshack.us/img210/2769/vigilantscreen.png (http://imageshack.us/photo/my-images/210/vigilantscreen.png/)" target="_blank"><noscript></noscript></a>The response to that was the dressing room window is bugged, not the item itself. Apparetly it's not supposed to have that nifty rippling water effect like the other items. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" />I'll go ahead and /bug it, but if that's the way it's supposed to be, it may be pointless.Thanks for all your help, Joshua. It can be hard to figure these things out, sometimes.

TSR-JoshuaM

01-27-2012, 03:21 PM

You're welcome and if that is by design then that's that. I'll make sure to submit some feedback saying it should be a full fledged mirror! <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Adir

01-28-2012, 06:34 AM

The actual comment was:"I have been informed the item you are viewing (middle item) is how the item is suppose to show. It appears the dressing room preview is bugged because whenever you preview an item, it will show the items in the background."One could easily assume the dressing room preview was the actual intent, as that would display what you'd actually see when you placed the item. Not a huge deal to me, although I think a nifty item (and I still think it looks nice) would be even niftier with the ripply water effect (ala Mystical Mirror). If nothing else, fixing the preview would certainly head off any further confusion/disappointment on the matter! <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Althena532

01-29-2012, 12:07 PM

<cite>TSR-JoshuaM wrote:</cite><blockquote>It should be reflective. I assume the reflections option is checked so go ahead and post your DXDIAG information for me so I can see if any recommendations can be made.</blockquote>I think you've just hit the nail on the head! ;v) The operative word here is REFLECTIVE! ;v) Just like all of our busted mirrors? You know, you look in your mirror and you DON'T see you? ;v)

Mystfit

01-30-2012, 09:39 PM

Fascinating thread! I have often used this screen in decorating and had NO idea it looked different in the dressing room. The water effect is very nice..and yet I find uses for the opaque version. Will be interested to see how this turns out!

TSR-JoshuaM

01-31-2012, 06:35 PM

<cite>Althena532 wrote:</cite><blockquote><cite>TSR-JoshuaM wrote:</cite><blockquote>It should be reflective. I assume the reflections option is checked so go ahead and post your DXDIAG information for me so I can see if any recommendations can be made.</blockquote>I think you've just hit the nail on the head! ;v) The operative word here is REFLECTIVE! ;v) Just like all of our busted mirrors? You know, you look in your mirror and you DON'T see you? ;v)</blockquote>I see myself in most reflective mirrors that don't have known server side issues or are not intended to be reflective.

Nekroghoul

02-02-2012, 05:49 PM

<cite>Adir wrote:</cite><blockquote>The actual comment was:"I have been informed the item you are viewing (middle item) is how the item is suppose to show. It appears the dressing room preview is bugged because whenever you preview an item, it will show the items in the background."</blockquote>I'm not buying it. Sounds more like someone in development doesn't want to deal with fixing it. Nonetheless, thanks Joshua for all your help. At least I know now it's not my graphics card.