Extreme Graphics Errors/Crashing

[DeliciousGryphon]

<p>I recently reinstalled the game on my laptop after a few months of not playing, I decided to get back into playing the game again.  However, I found that as soon as I entered the game, I would have graphical streaks from objects racing across the screen, as in a rock formation projected far beyond what it should.  I also found that the screen started flashing between black spots and the original game background.  I have had another desktop computer with similar specs but with a Nvidia Geforce GTS 250 graphics card, with otherwise similar enough CPU output I believe, and the game ran with absolutely no difficulties with same RAM allowance, which I found slightly odd.  It crashed once and gave me a statement saying something about DirectX, which I updated recently along with my video driver, which didn't solve any problem.  Potentially this is a streaming client issue?</p><p>Obviously, these errors make it impossible for me to continue with my subscription, which disappoints me, as I love this game and would gladly continue to make a longstanding subscription to keep playing it.</p><p>Any help would be greatly appreciated, I know this laptop sucks a bit, it is a bit older, but it shouldn't have a problem handling this game, as it ran WoW (I know...don't hate) and Starcraft 2 well enough, and both nowadays (at least SC2 is) a more intensive game comparatively. </p><p> Edit: Directx updated, graphics drivers updated, fresh game installation, still same problem, however, it seems I can play the game for longer than before (about a minute) before issues occur.  Still massive screen tearing without reason</p><p> Edit: triple buffering...shading...idk(or w/e it is) and vsync enabled, no change....tearing still occurs.</p>

[DeliciousGryphon]

<p>Dxdiag analysis:</p><p>------------------System Information------------------Time of this report: 1/5/2012, 22:24:30       Machine name: CONNOR-LAPTOP   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)           Language: English (Regional Setting: English)System Manufacturer: Gateway                                System Model: NX860XL                                        BIOS: Rev 1.0                           Processor: Intel(R) Core(TM)2 CPU         T7200  @ 2.00GHz (2 CPUs)             Memory: 2046MB RAM          Page File: 841MB used, 3095MB available        Windows Dir: C:WINDOWS    DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found     DxDiag Version: 5.03.2600.5512 32bit Unicode</p><p>------------DxDiag Notes------------  DirectX Files Tab: No problems found.      Display Tab 1: No problems found.        Sound Tab 1: No problems found.        Sound Tab 2: The file btaudio.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.        Sound Tab 3: The file btaudio.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.          Music Tab: No problems found.          Input Tab: No problems found.        Network Tab: No problems found.</p><p>--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (n/a)DirectDraw:  0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)</p><p>---------------Display Devices---------------        Card name: NVIDIA GeForce Go 7900 GS     Manufacturer: NVIDIA        Chip type: GeForce Go 7900 GS         DAC type: Integrated RAMDAC       Device Key: EnumPCIVEN_10DE&DEV_0298&SUBSYS_0681107B&REV_A1   Display Memory: 256.0 MB     Current Mode: 1920 x 1200 (32 bit) (60Hz)          Monitor: Default Monitor  Monitor Max Res:       Driver Name: nv4_disp.dll   Driver Version: 6.14.0011.7948 (English)      DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 1/30/2009 09:12:00, 6068352 bytes      WHQL Logo'd: Yes  WHQL Date Stamp: n/a              VDD: n/a         Mini VDD: nv4_mini.sys    Mini VDD Date: 1/30/2009 09:12:00, 6250848 bytesDevice Identifier: {D7B71E3E-41D8-11CF-C76C-8A2600C2CB35}        Vendor ID: 0x10DE        Device ID: 0x0298        SubSys ID: 0x0681107B      Revision ID: 0x00A1      Revision ID: 0x00A1      Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A  Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch          Registry: OK     DDraw Status: Enabled       D3D Status: Enabled       AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run</p><p>-------------Sound Devices-------------            Description: SigmaTel Audio Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: HDAUDIOFUNC_01&VEN_8384&DEV_7634&SUBSYS_107B0681&REV_1001        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: sthda.sys         Driver Version: 5.10.4717.0000 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 9/9/2005 17:15:32, 1032472 bytes            Other Files:         Driver Provider: SigmaTel         HW Accel Level: Full              Cap Flags: 0xB5B    Min/Max Sample Rate: 44100, 96000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No               Registry: OK      Sound Test Result: Not run</p><p>            Description: Bluetooth Audio Default Sound Playback: No Default Voice Playback: No            Hardware ID:         Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: btaudio.sys         Driver Version: 5.00.0001.2200 (English)      Driver Attributes: Final Retail            WHQL Logo'd: No          Date and Size: 3/14/2006 13:21:18, 328237 bytes            Other Files:         Driver Provider:          HW Accel Level: Full              Cap Flags: 0x959    Min/Max Sample Rate: 8000, 8000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No               Registry: OK      Sound Test Result: Not run</p><p>            Description: Bluetooth High Quality Audio Default Sound Playback: No Default Voice Playback: No            Hardware ID:         Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: btaudio.sys         Driver Version: 5.00.0001.2200 (English)      Driver Attributes: Final Retail            WHQL Logo'd: No          Date and Size: 3/14/2006 13:21:18, 328237 bytes            Other Files:         Driver Provider:          HW Accel Level: Full              Cap Flags: 0xB5B    Min/Max Sample Rate: 48000, 48000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No               Registry: OK      Sound Test Result: Not run</p><p>---------------------Sound Capture Devices---------------------            Description: SigmaTel Audio  Default Sound Capture: Yes  Default Voice Capture: Yes            Driver Name: sthda.sys         Driver Version: 5.10.4717.0000 (English)      Driver Attributes: Final Retail          Date and Size: 9/9/2005 17:15:32, 1032472 bytes              Cap Flags: 0x41           Format Flags: 0xCC0</p><p>            Description: Bluetooth Audio  Default Sound Capture: No  Default Voice Capture: No            Driver Name: btaudio.sys         Driver Version: 5.00.0001.2200 (English)      Driver Attributes: Final Retail          Date and Size: 3/14/2006 13:21:18, 328237 bytes              Cap Flags: 0x41           Format Flags: 0x4</p><p>            Description: Bluetooth High Quality Audio  Default Sound Capture: No  Default Voice Capture: No            Driver Name: btaudio.sys         Driver Version: 5.00.0001.2200 (English)      Driver Attributes: Final Retail          Date and Size: 3/14/2006 13:21:18, 328237 bytes              Cap Flags: 0x41           Format Flags: 0xCC0</p>

[DeliciousGryphon]

<p>Unnecessary info</p>

[DeliciousGryphon]

<p>Refer to above post</p>

[DeliciousGryphon]

<p>and...same thing</p>

[TSR-JoshuaM]

<p>I do recommend downloading the latest driver set available from Nvidia.com directly</p><p>I would also recommend updating your DirectX just in case with the instructions below.</p><p>Please download and run the file linked in the article below.  This is a self-extracting executable file that will prompt you to select a folder for extraction.  Create a folder on your desktop and direct it to that folder.  Once complete, open that folder and run the DXSETUP file to start the actual update itself.</p><p>[DX9] June 2010 - <a href="http://www.microsoft.com/download/en/details.aspx?id=8109" target="_blank" rel="nofollow">http://www.microsoft.com/download/e...ls.aspx?id=8109</a></p>

[DeliciousGryphon]

<p>Thanks for gettting back, however I already did update both my graphics driver and my directx files yesterday. </p><p>I just uninstalled my graphics driver then reinstalled from the files located at nvidia.com, but same issue.  I check the date/version that my laptop says I have installed and the driver is older than the one that I downloaded from the website.  Specifically a month older but it's version 6.14.11.7948 compared to up to date 179.48, to which I wonder "what the hell?!..." </p><p>Certainly a new laptop may be in order, but I really want that as a last option</p>

[DeliciousGryphon]

<p>Tried another driver, an older one, even after the new update.  Same issue.  Directx is updated, this is a bit of a BS problem.  I am having screen tearing and crashes soon after starting the game.  I can get to the character screen no problem, but once I log in, I hit hell. </p>

[DeliciousGryphon]

<p>Reinstalling using the total assets installation, will see if it solves the problem</p><p>Edit: solved absolutely nothing technically.  Any help whatsoever?  This computer should be able to handle the game, it must be a software issue.  Any ideas and moderator imput?  Would be greatly appreciated.</p>

[TSR-JoshuaM]

<p>We have a few reported issues with that video card since they ended support for it in 2009 (Nvidia).  I'll try to update you as I get more info from our QA teams.</p>

[DeliciousGryphon]

<p>On my research I found the same thing, this card has had many many problems, I'm just trying to find a way that this can be made to work.  I have tried nearly any driver I can find, nothing can run the game as it should.  The last one I found amazingly runs well enough at the start, but then crashes after a few minutes of play very little tearing at all thankfully, we have progress!!).  I look forward to what they say, thank you very much. </p>

[TSR-JoshuaM]

<p>If time allows I do highly recommend using our Full Asset patcher over any other method.</p><p>Does your audio device have driver updates?</p>

[DeliciousGryphon]

<p>A large problem is getting the audio drivers to even work in the beginning, they work supposedly, but the audio does not work.  So far mine is the only one I managed to get to perform correctly. </p><p>And I already did use the full assets installation, it improved somewhat, but still the graphical tearing and eventual crashing.</p>

[DeliciousGryphon]

<p>double post</p>

[Desmorte]

<p>I am having the same issue with my desktop as well</p><p>Nvidia GTS 450 is my card</p>