Crashing on "unloading zone"

[Uumuuanu]

<p>Any ideas on this-</p><p>During regular game play I frequently crash when zoning, specifically, it gets to the "unloading zone" every time and simple stops.  The game doesn't respond and I have to kill it in task manager.  I can then immediately start the game again and continue playing having arrived in the zone I was going to. </p><p>Sometimes it happens after a few minutes of playing, other times hours of playing, but its always on unloading zone between zones.  Once in a while, it will completely lock up my PC (hard restart needed).</p><p>Also I can get it to consistently hard lock my PC any time I try to zone into player made dungeons.</p><p>I have cleared my "cache" folders as recommended by others,  deleted zone files for those I have crashed on and redownloaded them.  I have turned settings up and down (down into lego mode type down), turned everything off, avoided running any other apps, etc. </p><p>Any ideas?</p>

[Uumuuanu]

<p>Might I mention that it happens the most when leaving Freeport and only started doing this after the expansion?</p>

[TSR-JoshuaM]

<p>Please post your DXDIAG information for me, just the top 3 sections that cover the system/display/and sound devices.</p>

[Uumuuanu]

<p>*Hides his old computer, I swear I get a new one in Feb*</p><p>------------------System Information------------------Time of this report: 1/5/2012, 18:54:24       Machine name: IMPULSE   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)           Language: English (Regional Setting: English)System Manufacturer: alienware       System Model: Aurora m9700               BIOS: Default System BIOS          Processor: AMD Turion(tm) 64 Mobile Technology ML-44,  MMX,  3DNow, ~2.4GHz             Memory: 2048MB RAM          Page File: 437MB used, 3502MB available        Windows Dir: C:WINDOWS    DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found     DxDiag Version: 5.03.2600.5512 32bit Unicode------------DxDiag Notes------------  DirectX Files Tab: No problems found.      Display Tab 1: No problems found.        Sound Tab 1: No problems found.        Sound Tab 2: No problems found.          Music Tab: No problems found.          Input Tab: No problems found.        Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (n/a)DirectDraw:  0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)---------------Display Devices---------------        Card name: NVIDIA GeForce Go 7900 GS     Manufacturer:         Chip type: GeForce Go 7900 GS         DAC type: Integrated RAMDAC       Device Key: EnumPCIVEN_10DE&DEV_0298&SUBSYS_2052161F&REV_A1   Display Memory: 256.0 MB     Current Mode: 1280 x 1024 (32 bit) (60Hz)          Monitor: Default Monitor  Monitor Max Res:       Driver Name: nv4_disp.dll   Driver Version: 6.14.0011.7948 (English)      DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 1/30/2009 08:12:00, 6068352 bytes      WHQL Logo'd: Yes  WHQL Date Stamp: n/a              VDD: n/a         Mini VDD: nv4_mini.sys    Mini VDD Date: 1/30/2009 09:12:00, 6250848 bytesDevice Identifier: {D7B71E3E-41D8-11CF-A36A-590000C2CB35}        Vendor ID: 0x10DE        Device ID: 0x0298        SubSys ID: 0x2052161F      Revision ID: 0x00A1      Revision ID: 0x00A1      Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A  Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch          Registry: OK     DDraw Status: Enabled       D3D Status: Enabled       AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run-------------Sound Devices-------------            Description: Logitech F540 Headset Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: USBVid_046d&Pid_0a01&Rev_2000&MI_00        Manufacturer ID: 65535             Product ID: 65535                   Type: WDM            Driver Name: usbaudio.sys         Driver Version: 5.01.2600.5512 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 4/13/2008 11:45:12, 60032 bytes            Other Files:         Driver Provider: Microsoft         HW Accel Level: Full              Cap Flags: 0xF5F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No               Registry: OK      Sound Test Result: Not run            Description: SoundMAX Digital Audio Default Sound Playback: No Default Voice Playback: No            Hardware ID: PCIVEN_10DE&DEV_0059&SUBSYS_2052161F&REV_A2        Manufacturer ID: 65535             Product ID: 65535                   Type: WDM            Driver Name: smwdm.sys         Driver Version: 5.12.0001.5500 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 3/9/2006 08:18:00, 222848 bytes            Other Files:         Driver Provider: Analog Devices         HW Accel Level: Full              Cap Flags: 0xF5F    Min/Max Sample Rate: 100, 192000Static/Strm HW Mix Bufs: 33, 32 Static/Strm HW 3D Bufs: 33, 32              HW Memory: 0       Voice Management: Yes EAX(tm) 2.0 Listen/Src: Yes, Yes   I3DL2(tm) Listen/Src: Yes, YesSensaura(tm) ZoomFX(tm): Yes               Registry: OK      Sound Test Result: Not run---------------------Sound Capture Devices---------------------            Description: Logitech F540 Headset  Default Sound Capture: Yes  Default Voice Capture: Yes            Driver Name: usbaudio.sys         Driver Version: 5.01.2600.5512 (English)      Driver Attributes: Final Retail          Date and Size: 4/13/2008 11:45:12, 60032 bytes              Cap Flags: 0x41           Format Flags: 0x444            Description: SoundMAX Digital Audio  Default Sound Capture: No  Default Voice Capture: No            Driver Name: smwdm.sys         Driver Version: 5.12.0001.5500 (English)      Driver Attributes: Final Retail          Date and Size: 3/9/2006 08:18:00, 222848 bytes              Cap Flags: 0x41           Format Flags: 0xCCC</p>

[TSR-JoshuaM]

<p>Visit Nvidia.com and download the latest available driver set for your card and run through the DX9 update instructions below.</p><p>Please download and run the file linked in the article below.  This is a self-extracting executable file that will prompt you to select a folder for extraction.  Create a folder on your desktop and direct it to that folder.  Once complete, open that folder and run the DXSETUP file to start the actual update itself.</p><p>[DX9] June 2010 - <a href="http://www.microsoft.com/download/en/details.aspx?id=8109" target="_blank" rel="nofollow">http://www.microsoft.com/download/e...ls.aspx?id=8109</a></p>

[Uumuuanu]

<p>Reran the DirectX install as requested.</p><p>Went to Nvidia, there isn't a new version of my driver but I reran everything it prescribed.  (and yes I let it detect my GPU just to make sure I wasnt an idiot and had the wrong card).</p><p>------------------System Information------------------Time of this report: 1/8/2012, 13:33:04       Machine name: IMPULSE   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)           Language: English (Regional Setting: English)System Manufacturer: alienware       System Model: Aurora m9700               BIOS: Default System BIOS          Processor: AMD Turion(tm) 64 Mobile Technology ML-44,  MMX,  3DNow, ~2.4GHz             Memory: 2048MB RAM          Page File: 529MB used, 3410MB available        Windows Dir: C:WINDOWS    DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found     DxDiag Version: 5.03.2600.5512 32bit Unicode------------DxDiag Notes------------  DirectX Files Tab: No problems found.      Display Tab 1: No problems found.        Sound Tab 1: No problems found.        Sound Tab 2: No problems found.          Music Tab: No problems found.          Input Tab: No problems found.        Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (n/a)DirectDraw:  0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)---------------Display Devices---------------        Card name: NVIDIA GeForce Go 7900 GS     Manufacturer:         Chip type: GeForce Go 7900 GS         DAC type: Integrated RAMDAC       Device Key: EnumPCIVEN_10DE&DEV_0298&SUBSYS_2052161F&REV_A1   Display Memory: 256.0 MB     Current Mode: 1280 x 1024 (32 bit) (60Hz)          Monitor: Default Monitor  Monitor Max Res:       Driver Name: nv4_disp.dll   Driver Version: 6.14.0011.7948 (English)      DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 1/30/2009 08:12:00, 6068352 bytes      WHQL Logo'd: Yes  WHQL Date Stamp: n/a              VDD: n/a         Mini VDD: nv4_mini.sys    Mini VDD Date: 1/30/2009 09:12:00, 6250848 bytesDevice Identifier: {D7B71E3E-41D8-11CF-A36A-590000C2CB35}        Vendor ID: 0x10DE        Device ID: 0x0298        SubSys ID: 0x2052161F      Revision ID: 0x00A1      Revision ID: 0x00A1      Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A  Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch          Registry: OK     DDraw Status: Enabled       D3D Status: Enabled       AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run-------------Sound Devices-------------            Description: Logitech F540 Headset Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: USBVid_046d&Pid_0a01&Rev_2000&MI_00        Manufacturer ID: 65535             Product ID: 65535                   Type: WDM            Driver Name: usbaudio.sys         Driver Version: 5.01.2600.5512 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 4/13/2008 11:45:12, 60032 bytes            Other Files:         Driver Provider: Microsoft         HW Accel Level: Full              Cap Flags: 0xF5F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No               Registry: OK      Sound Test Result: Not run            Description: SoundMAX Digital Audio Default Sound Playback: No Default Voice Playback: No            Hardware ID: PCIVEN_10DE&DEV_0059&SUBSYS_2052161F&REV_A2        Manufacturer ID: 65535             Product ID: 65535                   Type: WDM            Driver Name: smwdm.sys         Driver Version: 5.12.0001.5500 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 3/9/2006 08:18:00, 222848 bytes            Other Files:         Driver Provider: Analog Devices         HW Accel Level: Full              Cap Flags: 0xF5F    Min/Max Sample Rate: 100, 192000Static/Strm HW Mix Bufs: 33, 32 Static/Strm HW 3D Bufs: 33, 32              HW Memory: 0       Voice Management: Yes EAX(tm) 2.0 Listen/Src: Yes, Yes   I3DL2(tm) Listen/Src: Yes, YesSensaura(tm) ZoomFX(tm): Yes               Registry: OK      Sound Test Result: Not run---------------------Sound Capture Devices---------------------            Description: Logitech F540 Headset  Default Sound Capture: Yes  Default Voice Capture: Yes            Driver Name: usbaudio.sys         Driver Version: 5.01.2600.5512 (English)      Driver Attributes: Final Retail          Date and Size: 4/13/2008 11:45:12, 60032 bytes              Cap Flags: 0x41           Format Flags: 0x444            Description: SoundMAX Digital Audio  Default Sound Capture: No  Default Voice Capture: No            Driver Name: smwdm.sys         Driver Version: 5.12.0001.5500 (English)      Driver Attributes: Final Retail          Date and Size: 3/9/2006 08:18:00, 222848 bytes              Cap Flags: 0x41           Format Flags: 0xCCC</p>

[TSR-JoshuaM]

<p>Doesn't look like those drivers have any updated versions after all.  This may cause some unforeseeable issues.</p><p>Open a support ticket so we can check some logging behind the scenes with you and find out if we can help alleviate this behavior for you.</p>