Character Server Transfer Token Issue

[msdori]

<p>I have been a member with good standing for almost 4 years i should be able to purchase a Character Server Transfer Token but when i go to the marketplace under services there isnt even an option for me to buy one they just are not on the marketplace for me to buy. Please help!!!! I want to buy 2 Character Server Transfer Tokens so i can transfer 2 of my toons to another server. What do i do?</p><h1></h1>

[Phage]

<p><a href="http://help.station.sony.com/app/answers/detail/a_id/23157/kw/server+transfer/related/1">http://help.station.sony.com/app/an...nsfer/related/1</a></p><p>You will not see the Token on the Marketplace if..</p><ul><li>You pay with a game card</li><li>The character is under level 10</li><li>The account is less than 30 days old</li><li>The account is "Cancelled"</li></ul>

[msdori]

<p>I have all of those requirements met, But it still isnt allowing me to purchase the token, its not even on the marketplace for me to buy. So that information does not help me, what i need is a tech guy to fix my account so i can buy them since ive had this account for almost 4 years with good stanging on my credit card the whole time.</p>

[Bekkr]

<p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=512202" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...topic_id=512202</a></p><p>Do you have an all access account?</p><p><cite>mrswebster9847 wrote:</cite></p><blockquote>You will not see the Token on the Marketplace if..<ul><li>You pay with a game card</li><li>The character is under level 10</li><li>The account is less than 30 days old</li><li>The account is "Cancelled"</li></ul></blockquote><p>I really wish I could see the logic in those rules.  Why should paying with game cards preclude you from transferring a character?</p>

[msdori]

<p>yes i have the all access account.</p>

[Tekadeo]

<p><cite>Bekkr wrote:</cite></p><blockquote><p><a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=512202" target="_blank">http://forums.station.sony.com/eq2/...topic_id=512202</a></p><p>Do you have an all access account?</p><p><cite>mrswebster9847 wrote:</cite></p><blockquote>You will not see the Token on the Marketplace if..<ul><li>You pay with a game card</li><li>The character is under level 10</li><li>The account is less than 30 days old</li><li>The account is "Cancelled"</li></ul></blockquote><p>I really wish I could see the logic in those rules.  <span style="color: #ff0000;">Why should paying with game cards preclude you from transferring a character?</span></p></blockquote><p>This.</p>

[Felshades]

<p><cite>Bekkr wrote:</cite></p><blockquote><p><a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=512202" target="_blank">http://forums.station.sony.com/eq2/...topic_id=512202</a></p><p>Do you have an all access account?</p><p><cite>mrswebster9847 wrote:</cite></p><blockquote>You will not see the Token on the Marketplace if..<ul><li>You pay with a game card</li><li>The character is under level 10</li><li>The account is less than 30 days old</li><li>The account is "Cancelled"</li></ul></blockquote><p>I really wish I could see the logic in those rules.  Why should paying with game cards preclude you from transferring a character?</p></blockquote><p>Because stolen accounts are often paid for with game cards.</p>

[Banedon_Toran]

<p>And plat sellers often pay for accounts with stolen credit cards, swings and roundabouts.</p><p>Besides, who would want to use a game card on an account they have 'stolen' in order to move a character to a different server.</p><p>Granted they might want to use in-game SC or gamecards to move a character to another account, but since that <strong>always</strong> requires contacting Customer Service <strong>and verifying</strong> both accounts are owned by the same person, I don't see what the problem is.</p><p>Being able to purchase a token to move server is no more damaging than any other SC item that alters your character or their guild.</p>

[Bekkr]

<p><cite>Felshades wrote:</cite></p><blockquote><p><cite>Bekkr wrote:</cite></p><blockquote><p><a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=512202" target="_blank">http://forums.station.sony.com/eq2/...topic_id=512202</a></p><p>Do you have an all access account?</p><p><cite>mrswebster9847 wrote:</cite></p><blockquote>You will not see the Token on the Marketplace if..<ul><li>You pay with a game card</li><li>The character is under level 10</li><li>The account is less than 30 days old</li><li>The account is "Cancelled"</li></ul></blockquote><p>I really wish I could see the logic in those rules.  Why should paying with game cards preclude you from transferring a character?</p></blockquote><p>Because stolen accounts are often paid for with game cards.</p></blockquote><p>Maybe I'm missing something, but I can't see how one is remotely related to the other.</p>

[msdori]

<p>I would really like to know when this problem is going to be fixed. I have been waiting for over 3 weeks now to buy a transfer token and still i can not buy them to this day. They said we had to wait 30 days after it went FTP well its been 32 days and i STILL CANT BUY THEM!!!!! Come on SOE, I have been a customer for 4 years LET ME BUY MY TRANSFER TOKENS! There is no excuse about this since other people i talk to on the game can buy them and havent even been playing for as long as i have. So get your act together someone and FIX IT!</p>

[ShaenO]

<p>The game went F2P on either the 6th or 7th of December depending on your time zone. It has not yet been 31 days. I too await the 7th of January to transfer some characters. I took advantage of the 3X SC and got $90 for the cost of $30.</p>

[Felshades]

<p><cite>Bekkr wrote:</cite></p><blockquote><p><cite>Felshades wrote:</cite></p><blockquote><p><cite>Bekkr wrote:</cite></p><blockquote><p><a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=512202" target="_blank">http://forums.station.sony.com/eq2/...topic_id=512202</a></p><p>Do you have an all access account?</p><p><cite>mrswebster9847 wrote:</cite></p><blockquote>You will not see the Token on the Marketplace if..<ul><li>You pay with a game card</li><li>The character is under level 10</li><li>The account is less than 30 days old</li><li>The account is "Cancelled"</li></ul></blockquote><p>I really wish I could see the logic in those rules.  Why should paying with game cards preclude you from transferring a character?</p></blockquote><p>Because stolen accounts are often paid for with game cards.</p></blockquote><p>Maybe I'm missing something, but I can't see how one is remotely related to the other.</p></blockquote><p>Because they want to be able to track you later should things go bad. They can do that with a credit card.</p>

[CMArgoian]

<p>There is a known issue with All Access players not being able to use transfer tokens.  It has been known for weeks.  It needs to be fixed ASAP.</p>

[Vagranticide]

<p>I called SOE yesterday since I'm having the same issue.  Account is years old, All-Access.  They "don't know" what the issue is and are working on the problem.  I find it hard to believe that they do not offer this service on the website or over the phone if you pass security checks.  *sigh*</p><p>I'm waiting to transfer a toon to another server as well.....  <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Banedon_Toran]

<p><cite>Felshades wrote:</cite></p><blockquote><p>Because they want to be able to track you later should things go bad. They can do that with a credit card.</p></blockquote><p>If 'things go bad' ?</p><p>That's just lame, and they won't be tracking anything if the card is lost, stolen, or was just a throwaway prepaid card.</p><p>There are security questions on the account, just make people have to answer them.</p>

[Vagranticide]

<p>Here's the response I got today via email:</p><p>"Greetings Vagranticide,Thank you for contacting Sony Online Entertainment. I apologize for the inconvenience. Unfortunately, the All Access Subscription is not currently eligible for Character Transfers. We are aware of the issue and are working diligently to find a solution. We also do not currently have a work around for this issue. As it stands, gold recurring subscriptions of at least 31 days are the only accounts eligible for Character Transfer in EverQuest II. If you have any more questions or concerns, please let me know."</p><p>My account has gold much longer than 31 days and was only recently changed to All-Access. *sigh*</p>

[Banedon_Toran]

Try a different GM, there are two possible work arounds that spring to mind instantly: - Purchase 2500SC of unused SC gamecards and give CS the codes - Purchase 2450SC worth of other items and then CS removes them from your inventory as payment With both you'd want to get CS's buy-in on the idea first, don't just purchase cards/items then complain when you still get a GM who doesn't care. Is CS pooled across multiple games? Because the impression I get from some issues raised is that certain GM's try and get rid of EQ2 tickets as fast as possible.

[Felshades]

<p><cite>Banedon_Toran wrote:</cite></p><blockquote>Try a different GM, there are two possible work arounds that spring to mind instantly: - Purchase 2500SC of unused SC gamecards and give CS the codes - Purchase 2450SC worth of other items and then CS removes them from your inventory as payment With both you'd want to get CS's buy-in on the idea first, don't just purchase cards/items then complain when you still get a GM who doesn't care. Is CS pooled across multiple games? Because the impression I get from some issues raised is that certain GM's try and get rid of EQ2 tickets as fast as possible.</blockquote><p>They aren't running with a full crew and they still have to get through the stuff that came in over their holiday break.</p><p>CS last I checked is divided by game.</p>

[Terrius]

Is there any update on whether they are still working on All access not being able to purchase Transfer tokens? It's getting lame having characters stranded on a server I no longer play on. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

[Vagranticide]

<p><cite>Zalakria@Guk wrote:</cite></p><blockquote>Is there any update on whether they are still working on All access not being able to purchase Transfer tokens? It's getting lame having characters stranded on a server I no longer play on. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></blockquote><p>I am too. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p><p>Here's the email response I received this morning after I vented a little (nicely of course) to SOE:</p><p>"We apologize for the confusion with this situation; it isn't a matter of security, but simply that we have an error in our systems we are working to resolve. Although All-Access customers should be bale to purchase character transfer tokens ,as well as gift, once the requirements are met, our systems are not allowing them to do so. As stated, we are working to resolve the problem and you should be able to purchase a character transfer token, as well as gift, once the problem is solved. We ask for your patience during this process. "</p><p>All we can do is wait...  I HATE waiting.  lol</p>

[Vagranticide]

<p>As I posted on another thread regarding this issue:</p><p><span >I called CS this morning just to see if there was any progression as far as the Character Transfer Tokens and he said they should have it fixed by mid-January. Whether or not that happens is a different story, so we'll see. I also informed him that some of us have been concerned about the lack of responses from GM's on the forums and he said he will mention it to "them" but he knows they are backlogged from the holidays. </span></p><p>Sometimes follow up helps speed things along, sometimes it doesn't. I had to try though. <img src="http://forums.station.sony.com/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p>

[TSR-JoshuaM]

<p>*Creating a sticky thread with more, updated, info regarding the CTS Process*</p>

[Vagranticide]

<p>Yay, JoshuaM is back <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />  Thank you for posting this update for us.  I called customer support and was able to finally get a Character Transfer Token this afternoon.</p>

[Felshades]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>We are prepared to offer workarounds to get everyone transferred up even if you cannot see the token.</p><p>This information, or policy if you will, has been propagated with the Tech/Billing department so you don't have to cherry pick your representative.  Just keep in mind that we are a separate department from the GM's where petitions are sent.  You'll need to contact our support staff directly or open a Support ticket to begin the process.</p><p>The requirements that must be met and cannot be excepted are as follows.</p><p>You must be the account owner and able to verify ownership with our staff.  </p><p>For account to account transfers you will need to be the account owner of both accounts in question and both accounts will need to be fully verified.</p><p>You must have the supporting Station Cash balance of 2500, we may instruct you to make purchases that we will remove for you in place of the CTS Token.</p><p>You must be a Gold member on either of your accounts.</p><p>If you meet the above, you are ready to contact our staff directly to discuss a possible workaround.</p></blockquote><p>20 bucks says you were the gentleman that solved my issue this afternoon.</p><p>Is there an ETA on how long these are going to take? I never even got the email I was told was sent.</p>

[Vagranticide]

<p>I was told it could take up to 48 hours depending on how many toons are in the queue.</p>

[Felshades]

<p><cite>Vagranticide wrote:</cite></p><blockquote><p>I was told it could take up to 48 hours depending on how many toons are in the queue.</p></blockquote><p>I still should have gotten the email by now.</p><p>He said he was sending it "now" as I was on the phone with him.</p>

[TSR-JoshuaM]

<p><cite>Felshades wrote:</cite></p><blockquote><p><cite>Vagranticide wrote:</cite></p><blockquote><p>I was told it could take up to 48 hours depending on how many toons are in the queue.</p></blockquote><p>I still should have gotten the email by now.</p><p>He said he was sending it "now" as I was on the phone with him.</p></blockquote><p>That was my mistake, it was still in process but I didn't hit the button to send you the response.  You should have it now and it will not delay your request.</p>

[msdori]

<p>So when is it going to be fixed so i can buy a transfer token off the marketplace? All i want to do is move 2 toons from the nagafen sever to the crushbone server and keep them on the same account. Nothing special. But i still cant even see the tokens on the marketplace. It def has been a month since it went FTP and this is a huge inconvenience to me to not be able to have access to everything i should since I AM A PAYING MEMBER and have been for ALMOST 4 YEARS. I think i should be compensated in some way since this wasnt at all my fault. In fact i have done everything SOE has asked for but not only that SOE is more than happy to take my money but when it comes to problems like this do i ever get prompt service to fix it, Hell no i dont. So again Fix it please so i can move on with my life and transfer my toons.</p>

[TSR-JoshuaM]

<p><cite>msdori wrote:</cite></p><blockquote><p>So when is it going to be fixed so i can buy a transfer token off the marketplace? All i want to do is move 2 toons from the nagafen sever to the crushbone server and keep them on the same account. Nothing special. But i still cant even see the tokens on the marketplace. It def has been a month since it went FTP and this is a huge inconvenience to me to not be able to have access to everything i should since I AM A PAYING MEMBER and have been for ALMOST 4 YEARS. I think i should be compensated in some way since this wasnt at all my fault. In fact i have done everything SOE has asked for but not only that SOE is more than happy to take my money but when it comes to problems like this do i ever get prompt service to fix it, Hell no i dont. So again Fix it please so i can move on with my life and transfer my toons.</p></blockquote><p>No we won't be compensating you but if you read the posts above there is a painless way around the issue while we work on it.</p><p>Gonna lock up this thread so people read the posts above...</p>