Freezing/extreme graphical lag. [Archive] - EQ2 Forum Archive @ EQ2Wire

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WiNgMaN

12-21-2011, 11:55 AM

Hey there,BackgroundI used to play Everquest2 daily, back in the day after release. I played on-and-off up until 2009 and then stopped playing. During all these years of play I have never had any sort of problem like this. I have recently returned to the game but am having some problems that are inhibiting me from playing (and yes, keeping me from renewing my subscription).IssuesUpon logging into my own account, I can make a new character and join the world. However, the game is extremely choppy, but not connection-wise, graphical-wise. It's very annoying and makes the game unplayable.Upon logging into a close friends account, I can sometimes make it into the game, although the game has frozen quite a few times on the character selection screen. If I do make it into the game, the game is extremely choppy (much like above) to the extent where it is unplayable. After anywhere from 5-60 seconds of this coppiness the game will freeze completely. I can still move the EQ2 cursor around, but cannot do anything. CTRL+ALT+DEL even seems to be disabled or frozen here and I have to manually restart my computer.DetailsI started off running the game on balanced (like I always did when I used to play). In spite of these issues, I've turned the graphics to extreme performance, cut off the sound, lowered the resolution, etc. However, the freezes still happen everyime I log in.I've reformatted my computer just a couple of weeks before reinstalling Everquest and it shouldn't be bogged down with much.My computer is a bit outdated (2.4ghz processor, 1gb ram, Radeon x800pro) but has always played Everquest2 extremely smooth in the past.ThanksMany thanks for looking into this for me. I really would like to play again, especially now that beastlords-my favourite Everquest class-have returned!DXDIAG------------------System Information------------------Time of this report: 12/21/2011, 09:54:15 Machine name: CYNOSURE-A72992 Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.100216-1441) Language: English (Regional Setting: English)System Manufacturer: NVIDIA System Model: AWRDACPI BIOS: Phoenix - AwardBIOS v6.00PG Processor: AMD Athlon(tm) 64 Processor 3400+, MMX, 3DNow, ~2.4GHz Memory: 1022MB RAM Page File: 520MB used, 1939MB available Windows Dir: D:WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found DxDiag Version: 5.03.2600.2180 32bit Unicode------------DxDiag Notes------------ DirectX Files Tab: No problems found. Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. Sound Tab 1: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (n/a)DirectDraw: 0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: RADEON X800 PRO/GTO Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor AGP (0x4A49) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_4A49&SUBSYS_00021002&REV_00 Display Memory: 256.0 MB Current Mode: 1440 x 900 (32 bit) (60Hz) Monitor: Plug and Play Monitor Monitor Max Res: 1600,1200 Driver Name: ati2dvag.dll Driver Version: 6.14.0010.6925 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 2/10/2010 23:45:14, 325120 bytes WHQL Logo'd: No WHQL Date Stamp: None VDD: n/a Mini VDD: ati2mtag.sys Mini VDD Date: 2/11/2010 02:38:10, 3565056 bytesDevice Identifier: {D7B71EE2-0909-11CF-BF68-0820A1C2CB35} Vendor ID: 0x1002 Device ID: 0x4A49 SubSys ID: 0x00021002 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run-------------Sound Devices------------- Description: Realtek AC97 Audio Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCIVEN_10DE&DEV_00EA&SUBSYS_100B1695&REV_A1 Manufacturer ID: 65535 Product ID: 65535 Type: WDM Driver Name: ALCXWDM.SYS Driver Version: 5.10.0000.5530 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 3/19/2004 07:02:08, 613244 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Full Cap Flags: 0xF5F Min/Max Sample Rate: 100, 192000Static/Strm HW Mix Bufs: 33, 32 Static/Strm HW 3D Bufs: 33, 32 HW Memory: 0 Voice Management: Yes EAX(tm) 2.0 Listen/Src: Yes, Yes I3DL2(tm) Listen/Src: Yes, YesSensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run

WiNgMaN

12-21-2011, 04:29 PM

I cleaned out some hard drive space for paging (got it up to 8GB) and the problem still persists.It happens everytime I log into the game.

Crillus

12-21-2011, 05:03 PM

Check your CPU Shadows - it's in options under the display part - and then you might have to click the 'advanced' button - somewhere in there it gives an option between CPU and GPU shadows - try to flip the setting or maybe turn them off altogether.I have a decent system; albeit an older Video Crad though (8600 GTS) and if I use one of the specific shadow settings it will throttle my frame rate to a literal crawl...I forget what the options are and I'm not at home to check in EQ2 - but there should be two - maybe three options. Something about 'volume' in relation to the shadows, sorry I can't be more specific... but hopefully you can find what I'm talking about.Also - Driver Date/Size: 2/10/2010 23:45:14, 325120 bytesThere is likely a newer video driver out for your system? Might wanna update it too.At worst, you can update the video driver, move all your settings down to minimal and see if Frame Rate is good - then start ramping back up settings by doing just a couple at a time, so you remember what you changed - until you find where it slows down.Oh and Shaders too - if I try to enable the 3.0 Shaders on my GTS8600 - I will just crash, and end up having to edit the INI file to fix it - check your shader settings too.

WiNgMaN

12-21-2011, 07:00 PM

I appreciate your attempt at helping!The shadows are already disabled. In my attempt to check this (logging into the EQ2 character creation screen), I had just made it to the shadow options when the game froze and I had to manually restart my computer yet again.The shader3 model is also disabled in the ini, as far as I can tell.The drivers were updated 2 weeks ago; I believe that was the final release of drivers for this card as it's pretty outdated.

ClawsDragonkin

12-23-2011, 09:43 PM

I've had this exact same problem starting about the same time. I've tried everything, new video drivers, reformatting, defragging. Nothing seems to make it better and I'm glad, sort of, that it's happening to others besides myself.I log into the game and sometimes it stutters and freezes from the very beggining and sometimes I get a couple hours of game free stuttering before it starts. I'm at a loss what to try next. This is my seventh year playing EQ2 and I've never had a problem like this. Just for the last couple months. Did a patch change something graphic wise?

WiNgMaN

01-09-2012, 08:12 PM

<cite>ClawsDragonkin wrote:</cite><blockquote>I've had this exact same problem starting about the same time. I've tried everything, new video drivers, reformatting, defragging. Nothing seems to make it better and I'm glad, sort of, that it's happening to others besides myself.I log into the game and sometimes it stutters and freezes from the very beggining and sometimes I get a couple hours of game free stuttering before it starts. I'm at a loss what to try next. This is my seventh year playing EQ2 and I've never had a problem like this. Just for the last couple months. Did a patch change something graphic wise?</blockquote>Sucks to hear. =(I'd be ecstatic to even get half an hour of play in before it freezes. Sadly, I don't ever get more than 2 minutes...and for everyone else out there, I still have this problem. I even reinstalled from my EQ2 CDs (instead of the online full downloader) then patched and it's still freezing.

WiNgMaN

01-18-2012, 05:27 PM

I have to say that I'm about to give up on attempting to fix this and just move on.The problem is still persisting after 2 reformats, numerous driver reinstalls, Everquest2 reinstalls, patches, etc.

TSR-JoshuaM

01-18-2012, 06:03 PM

Sorry about my absence. I have a recommendation for you.Windows XP SP3. Go get that right away. Once you have done that, you may need to re-update DX9 using the instructions below. I would also recommend installing the latest drivers for your video device after that, even if you already have the latest just re-install them.Please download and run the file linked in the article below. This is a self-extracting executable file that will prompt you to select a folder for extraction. Create a folder on your desktop and direct it to that folder. Once complete, open that folder and run the DXSETUP file to start the actual update itself.[DX9] June 2010 - <a href="http://www.microsoft.com/download/en/details.aspx?id=8109" target="_blank" rel="nofollow">http://www.microsoft.com/download/e...ls.aspx?id=8109</a>

ClawsDragonkin

02-05-2012, 07:40 AM

Since my last post I've bought a new video card, a new ethernet card and replaced all my modem cables and the frezing still persists. It starts for me if I change zones or switch to a different alt. It doesn't constantly freeze up but once or twice every time I change zones for 5 to 10 seconds. Also if I change to a different section of my guild hall will cause frezzing too.I have a AMD phenonII x6 1075T processor 3GHz, ATI HD 6870 Video card, windows 7 64 bit version and 12 GB of ram. The freezing has only recently started, since November if that also helps.

TSR-JoshuaM

02-09-2012, 04:37 PM

<cite>ClawsDragonkin wrote:</cite><blockquote>Since my last post I've bought a new video card, a new ethernet card and replaced all my modem cables and the frezing still persists. It starts for me if I change zones or switch to a different alt. It doesn't constantly freeze up but once or twice every time I change zones for 5 to 10 seconds. Also if I change to a different section of my guild hall will cause frezzing too.I have a AMD phenonII x6 1075T processor 3GHz, ATI HD 6870 Video card, windows 7 64 bit version and 12 GB of ram. The freezing has only recently started, since November if that also helps.</blockquote>Please open a support ticket and include your DXDIAG/MSINFo files then post the incident number here so I can take a look at the system.