Metaphysix
12-20-2011, 01:49 PM
<p>I guess SOE wasn't going to make a post about it, since it's been two weeks of not being able to gift, or buy transfer tokens, for all of us All Access members. But I feel it needs to be addressed. I'm quite sure half of the "unable to buy tokens" posts are related to this issue. After waiting to talk to someone in Live Chat last night, I got this response. I was put on death hold twice during this. 10 minutes after I was asked to wait a moment, I got this response.</p><p><span style="color: #ff0000;"><strong><span style="font-size: large; font-family: Arial, Helvetica, sans-serif; ">[06:08:29 PM] TSR Sean F.: Unfortunately it looks like EverQuest II players who have an all access pass are currently unable to gift or purchase character transfer tokens due to a bug we are currently working on fixing. What I can offer as an alternate option is to purchase either a station cash card unused for the amount of the token 2500 or 2 game cards 14.99 each (the extra 5 dollars will be applied towards game time). *If you choose to do so please do NOT consume the card to the account as we will need it to trigger the account or server transfer. Unfortunately we am unable to remove station cash from the account wallet so this is the only other option besides waiting until the account hits 30 days.</span><span style="font-size: small;"><span style="font-family: Arial, Helvetica, sans-serif; ">[06:09:11 PM] TSR Sean F.: we are unable*</span><span style="font-family: Arial, Helvetica, sans-serif; ">[06:09:29 PM] MYUSERNAME soe: Wait... what do you mean hits 30 days? My accounts much older than 30 days.</span><span style="font-family: Arial, Helvetica, sans-serif; ">[06:09:43 PM] TSR Sean F.: Sorry, disregard that part. The account time is fine.</span></span></strong></span></p><p>Of course then I asked...</p><p><span style="color: #ff0000;"><span style="font-family: Arial, Helvetica, sans-serif; "><span style="font-size: small;">[06:10:59 PM] MYUSERNAME soe: How long is this bug going to affect my account? </span></span><span style="font-family: Arial, Helvetica, sans-serif; "><span style="font-size: medium;">[06:11:54 PM] TSR Sean F.: Unfortunately we are currently not sure as we are still working on fixing the issue, however we are hoping for it not to be too much longer.</span></span><span style="font-size: small;"><span style="font-family: Arial, Helvetica, sans-serif; ">[06:13:11 PM] MYUSERNAME soe: In all fairness, I waited over an hour to talk to someone about this, went almost a day without a response originally and bought a chunk of station cash to prep for transfers that I can't do now... can I get an estimate here as to fixing this? </span><span style="font-family: Arial, Helvetica, sans-serif; ">[06:14:13 PM] TSR Sean F.: I really wish I had one, however we have no idea at this time as this issue has been effecting all of the all access accounts for about 2 weeks now.</span></span></span></p><p>So you kind of have a solution there. You can do your transfer outside of the game.</p><p>But as for gifters, like me. We're still kind of screwed.</p><p>I wasn't upset about it until I bought a pretty hefty chunk of SC and found that SOE hasn't addressed the issue; or even made a sticky related to it. When you combine it with all the threads that had a copy/pasted response about 30 day account time, instead of asking if someone was an all-access member, that's a slap in the face.</p><p>I was unable to gift any marketplace items. Which really kills my guild's Secret Santa program.</p><p><strong><span style="font-size: small;">I love this game. I've always had helpful SOE support. I've never had any problems with Customer Service, until now. I hope SOE sees that not addressing the issue, does not make the issue go away.</span></strong></p>