anyone suddenly running out of memory everytime they load?

[savyels]

<p>I've been playing age of discovery fine last few days.  Trying to load now and everytime I load its giving me an  out of memory error.  Granted, this is my older machine with only 2 gigs of ram, but it was running fine 2 days ago (no lag or anything).  Just wondering if anyone else is having the same problem.</p>

[GeminiStar]

<p>One of my friends has had this issue. I have not seen any info about any changes with system requirements but then again I have not looked for any because my system has been fine.</p><p>It could be a memory leak, alot of stuff was changed, I would say just bug and feedback it.</p>

[Rhyashaa]

<p>Yep, tons of threads on it in the bug forum. Where this one will get moved shortly and forgotten. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> And they'll continue to tell us that it is us and not the new AoD patch even though that's when all the problems started.</p>

[Citadelli]

<p>i've seen other posts saying people are having issues as long as the launcher is up (seems random).  Once you log into the game you can close the launcher and see if that helps?  Most people say that works, but are confused on how the background launcher is causing so much memory issues on the cpu side.</p><p>Another thing to try is the good ole, clear your IE cache, garbage, temp memory(reboot) and all of that good stuff <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p><p>Or perhaps when the new launcher loaded you might have had the "double download" issue which could have taken another 20+gigs of memory from your drive, and given use over time added just enuff to push you over the edge, they also added another 1.2 gigs in my latest update patch which might have caused it.  So maybe simply checking harddrive space will give you some clues.</p>

[Brigh]

the launcher automatically closes after 15 min or so.

[Morgania434]

<p>Well, I have no idea if this will work for anyone else, but what i did was completely clean my system out of all everquest files, in my program files etc.  Then did a search for any hidden everquest & sony files, deleted all of them.</p><p>Then I reinstalled the entire game using the streaming launcher.  Works great now!</p><p>The reason I did all of the above is the fact of so many more new files added to my /extended version of eq2.</p><p>Duplicate file names one for live and one for extended.  And it just seemed to me that they were both trying to work at the same time.</p><p>I was getting 1 (yes ONE) fps in cities and even in darklight wood then oom crash.  Since i re-installed it's been back to normal for me (between 16-50).</p><p>Hope that helps someone else out <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>Oh and we want to extend a welcome to Freeport server for all the Bazaar characters moving over !!</p>

[d1anaw]

<p><cite>savyels wrote:</cite></p><blockquote><p>I've been playing age of discovery fine last few days.  Trying to load now and everytime I load its giving me an  out of memory error.  Granted, this is my older machine with only 2 gigs of ram, but it was running fine 2 days ago (no lag or anything).  Just wondering if anyone else is having the same problem.</p></blockquote><p>I have more than sufficient memory and I was also having this issue. Check the other threads, someone gave a fix and it seems to work well, though once in a while I seem to get "stuck" for a minute, but it clears and I don't get dumped anymore.</p>

[TSR-JoshuaM]

<p><cite>Rhyashaa@Kithicor wrote:</cite></p><blockquote><p>Yep, tons of threads on it in the bug forum. Where this one will get moved shortly and forgotten. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /> And they'll continue to tell us that it is us and not the new AoD patch even though that's when all the problems started.</p></blockquote><p>I don't believe anyone has told you its you and not us and to be honest the bending of the truth simply complicates the issue and leads people to believe they have no means of troubleshooting the problem.  </p><p>With an increased size of game, the reality of how memory is managed and what memory is intended for, 32 bit systems that only have 4GB of total addressable memory space may run in to memory related issues after extended periods of play, when entering zones with thousands of objects (decorated GH's, homes, and player dungeons), or if your system already does not have enough addressable memory space available.  64bit systems can also run in to memory related issues when they encroach upon the 2GB of addressed memory per application limitation in Windows.  The 4GT switch can help with that.</p><p>SOE can affect this by working on how memory is managed on our end, optimizing how assets are unloaded from memory, consolidating information to decrease the footprint size and so on.</p><p>You can affect this by transitioning to a 64bit operating system, enabling the 4GT switch, increasing your system ram, lowering your graphical settings, and disabling unnecessary background applications.</p>

[Morgania434]

<p>Everytime a red name asks for our dxdiag info etc , they are IMPLYING that the fault is on our end.</p><p>Since this didn't happen UNTIL the GU62, for probably 90% of the players, I fail to see how that is a problem on our end.</p><p>And for your fix to be "go spend more money to play a this game by upgrading your system" in this economy is a joke.</p><p>You enticed people back into game by going f2p, which is great since a lot of people don't have the money right now to spend on games.</p><p>Then you tell us "oh sorry, our coding now means you have to upgrade to 64 bit".</p><p>And the memory problems aren't after "extended periods of play" it's zoning into any city immediately, or the guild hall, or your house or into game at all.</p><p>My setting are all the way down or off for most things. Shadows, lights, off, rendering distance etc min. Character res min, so i know it isn't my files.  If I go any lower the game is off period (this is on my work computer, not my better one at home) .</p><p>How about coding the game so it uses CPU and not graphics memory? since most graphics cards don't have the same capacity ?  That would help.</p><p>Sorry, but that reponse was uncalled for.  It ISN"T our systems it's SOE's programming. PERIOD.</p><p>I can play Darkfall and Age of conan without these issues.  And they look better in the bargain.</p><p>I choose to play eq2 because that is where my friends are.</p><p>Sorry about the ranting, I truly do appreciate all the work and effort put into the game. </p>

[TSR-JoshuaM]

<p>Ok lets do this instead.</p><p>I'll call it an SOE issue, report it, not offer you any troubleshooting, and you can keep an eye on the update notes for any fix for you specifically.</p><p>That's that.</p><p>or</p><p>We can atleast try to troubleshoot in the meantime.</p><p>Your choice.  I gather info, I make recommendations, I rule out client side/server side issues, I report it all up, and I offer troubleshooting steps.  If you expect more than any of this you might want to take your discussion to the general discussion forum since thats what happens here, troubleshooting.  This isn't a dev forum, this isn't a bug report forum, its a forum to request discussion and troubleshooting from and SOE TSR, me.</p>

[GeminiStar]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Ok lets do this instead.</p><p>I'll call it an SOE issue, report it, not offer you any troubleshooting, and you can keep an eye on the update notes for any fix for you specifically.</p><p>That's that.</p><p>or</p><p>We can atleast try to troubleshoot in the meantime.</p><p>Your choice.  I gather info, I make recommendations, I rule out client side/server side issues, I report it all up, and I offer troubleshooting steps.  If you expect more than any of this you might want to take your discussion to the general discussion forum since thats what happens here, troubleshooting.  This isn't a dev forum, this isn't a bug report forum, its a forum to request discussion and troubleshooting from and SOE TSR, me.</p></blockquote><p>Im just saying that If I said this to any customer who called me for help at my job I would be insta fired within 10 min.</p><p>Much less a full forum of people who can read it.</p>

[GeminiStar]

<blockquote><p>You can affect this by <strong><em><span style="text-decoration: underline;">transitioning to a 64bit operating system</span></em></strong>, enabling the 4GT switch, <strong><em><span style="text-decoration: underline;">increasing your system ram</span></em></strong>, lowering your graphical settings, and disabling unnecessary background applications.</p></blockquote><p>Reccomended system requirements for this game are what now?</p>

[Morgania434]

<p>Ok, are the dev's asking you to get specifics to pinpoint the issue? </p><p>It is an SOE issue and i truly hope they are looking into the programming of gu62 to see what happened.</p><p>I understand this is a trouble shooting forum.  And when there are more than 5 threads complaining about the same issue, it's time for the dev's to step in imo.</p>

[Gilli]

<p>I experienced this problem today for the first time and I have 6GB of RAM, not 2 GB.  I deleted my cache folder (which works to solve my daily crash) but it did not fix me this time. </p><p>I'm going to have to reinstall, aren't I?  I was really trying to avoid this, but the new launcher problems + Vista are becomming quite obnoxious.</p><p>Update:  As a last ditch effort, I moved my whole install out of Program Files (x86) and into simply C:.</p><p>Everything works now, we'll see how long it lasts!</p>

[Khiara]

<p>Ok admittedly I'm somewhat techtarded...so here goes...before AOD went live I NEVVVVVVVERRRRR had a mem leak issue...I run xp 32 bit and ...while I don't know how to tell you what all I've got under the hood...I've been able to play on balanced for about 2yrs now.</p><p>AFTER AoD I crash EVERY SINGLE TIME, to an out of memory error, when I try to zone to our guild hall without dropping my gfx to EXTREME ...what I lovingly call claymation gfx.  If I zone multiple times..no matter what settings I'm on...doing a fedex quest...same thing.   </p><p>What's confusing me is this:  I recently did the SWTOR beta and was able to play on balanced without ANY issues.  Likewise I'm in early launch and still no issues.  Isn't that a more demanding set up than EQ2 being that it's brand new? So why am I having issues HERE and none THERE?  Also..before someone steps in being snarky..please refer to the TECHTARDED portion of this post and know that my confusion and question is sincere. <img src="/eq2/images/smilies/499fd50bc713bfcdf2ab5a23c00c2d62.gif" border="0" /></p>

[-=Hoss=-]

<p><cite>GeminiStar wrote:</cite></p><blockquote><p>Im just saying that If I said this to any customer who called me for help at my job I would be insta fired within 10 min.</p><p>Much less a full forum of people who can read it.</p></blockquote><p>Highly doubtful unless you don't work in any sort of tech support job at all or are already on double secret probation for other reasons.  It was an excellent response to a customer who "called" you to run the company down instead of getting help. Would you have rather seen him delete the post and ignore the problem customer?</p>

[Khiara]

<p>**giggles at double secret probation**</p>

[skydanncer]

<p>Count me in amoung the masses of getting the ol' Crit. Error message. At first before the new shiney AoD it only happened  when I tried to go into my Guild Hall now it is when my poor characters go into any city. And yes Mr. Techy, knowing that I have an older machine I did a full upgrade on all of my drivers including my processer. I tried the uninstall/reinstall the whole game several times.And, have my settings down as low as I can get them. I have one character stuck in my guild hall that I can't even log into to rescue her because I get that same ol Crit. Error message while logging into her. Now I am not one to troll or rant but, as you can see by the many, posts that is not only here but, in other threads that this is truly a Critcal Error going on some place on your end for all of us does not have the same computors is illogical.  I sure hope this gets fixed with out us having to hear the same ol' reply. We need a bigger computer... blah... blah... blah... for that is begining to get old. Just give us a true Happy Frostfell and fix the issues at hand.</p>

[VikodiN]

<p><span style="color: #00ffff;">Can't seem to log in past the login screens.  Guess I'll wait and return later on to see if it's been fixed.</span></p>

[TSR-JoshuaM]

<p><cite>GeminiStar wrote:</cite></p><blockquote><p>Im just saying that If I said this to any customer who called me for help at my job I would be insta fired within 10 min.</p><p>Much less a full forum of people who can read it.</p></blockquote><p>I won't get in any trouble for presenting a hypothetical situation.  Option 1) I do nothing and just report it.  Option 2) I still report it but we try to troubleshoot.  </p>

[Morgania434]

<p>1. I was NOT running down the company.</p><p>2. I was saying something is wrong with the GU62 update not our systems.</p><p>3. His response while accurate, was also a lil snarky, but thats ok, so was my post <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /></p><p>4.  Here is what I and my fellow guildies have noticed since gu62:</p><p>Prior to the update by opening the task manager, 4% - 6% cpu usage for eq2x.</p><p>After Gu62 update 53%-100% cpu usage for eqII, and our systems range from 2008 to 2011 systems.  Yes, it's the same across the board in terms of cpu usage.</p><p>Maybe that will help you guys find the answers or maybe not.</p><p>That is WHY I said it was the update NOT our systems.  SOMETHING happened to cause the game to take up that much memory, and I highly doubt that by adding the mercs in and making freeport open that those few things would cause this much cpu usage.</p><p>And I am equally sure it will take time to figure out WHAT it was.</p>

[Mowster]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Ok lets do this instead.</p><p>I'll call it an SOE issue, report it, not offer you any troubleshooting, and you can keep an eye on the update notes for any fix for you specifically.</p><p>That's that.</p><p>or</p><p>We can atleast try to troubleshoot in the meantime.</p><p>Your choice.  I gather info, I make recommendations, I rule out client side/server side issues, I report it all up, and I offer troubleshooting steps.  If you expect more than any of this you might want to take your discussion to the general discussion forum since thats what happens here, troubleshooting.  This isn't a dev forum, this isn't a bug report forum, its a forum to request discussion and troubleshooting from and SOE TSR, me.</p></blockquote><p>Wow...just wow. I come to this forum looking for help...hoping to find out why, all of a sudden, my computer will not load the game, instead I get an application out of memory error. It worked fine until Age of Discovery...fine as in very rare lag then only if multiple zones were full such as ring war. And I see an employee of SoE sarcastically going off on the customers that pay his salary. Just...wow. Really? Was that necessary SoE? Is this really how you treat us? I mean...did you forget that without us...you know, us chumps who pay to play this game, all the game devs would be sitting in an unemployment line or, worse, working for WoW. I am literally so disenchanted by that one statement there^^^...that I am again questioning why do I still pay to play this game. Which I am playing less and less and less...I used to have 4 accounts...now I have 2...and can see that going down to none in the near future. This is why you are losing customers Sony...look above. But, I digress...it's SoE's business if they wish to teach their customer service reps to be so dismissive of peoples concerns...</p><p>That said...so I admit, I only have a 2.8 gig dual core processor running 2 gigs of ram and an nvidia(per soe recommendation)video card that more than meets the standard requirements for the game and 200+ gigs still free on the HD...sadly Vista and a 32 bit system so yes...I probably need to go out and drop a couple of grand in a new system. I will get right on that. Because, after all, just because my system does everything else in the world EXCEPT load Age of Discovery well, naturally then it's my fault for not upgrading my system every 3 months. But what I don't get is that on another computer, in this house, which is literally brand new, bought over the summer, 64 bit, 4 gigs of ram, hd graphics made for 3D and a 2.4 gig dual core processor and a 750 gig hd which is still mostly free...also runs out of virtual memory when loading this game. </p><p>Sorry SoE, but if this is your official answer..."Sorry, your computers are not good enough to play our game and we can't fix that. Go buy a new computer...and scratch the ones that cost less than a couple of thousand dollars...you need to be wealthy to play our game now. Sucks to be you. K have fun babye now." then I guess some of us will wind up taking our now crippled and worthless computers...that work fine on every other game we play...and go find another playground to play in. Because I am sure that there are more than a few of us that cannot afford to run and buy a brand new computer every time you make a new xpac. But then hey...I guess those of us who can't afford new computers every game gu also can't afford to buy enough station cash to keep SoE happy either.</p><p>Btw I had come here intending to find out why my computer is suddenly running out of virtual memory. But after seeing the post by one of your employees....unreal.</p>

[Mowster]

<p>And btw...if this many people are getting this kind of an error that were not getting this kind of an error before the expansion then maybe, just maybe, you might consider the possibility that it actually DOES have something to do with the expansion itself. Wouldn't hurt to poke around and take a look, now would it?</p><p>SMH</p>

[Velenda]

<p>I'm not sure what to think now. I've tried a few tricks and tweaks to my system, on my own, to make the game stable but...</p><p>...well...</p><p>EQ2 was the most stable game I'd ever played before AoD. No really, I never had a single crash or problem with it, before the new updates. EQ2 ran perfectly. Now I'm getting the 'out of memory' error, and the game is eating a very, very, unusual amout of memory resources. Every other game on my computer, is fine.</p><p>I don't know what else I can do. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p>

[Mowster]

<p>Ok...over the last couple days I tried EVERYTHING I could find posted to fix the problem...nada, nothing worked, still ran out of memory error. Finally...decided to just uninstall the whole game and redownload it...and now...</p><p>I have been stuck at the same spot on the download for over an hour. It freezes right there. Won't go any further.</p><p>Every single xpac problems, always problems.</p><p>That's it...I'm tired of it. And I am NOT going to now go scouring the websites and figure out how to fix the problem that I was trying to fix the first problem with because that will just lead to yet another problem.</p><p>Everything was FINE until AoD. I could play Eq2 while running 3 or 4 explorer windows AND watching youtube without a bit of lag. Now...I go and spend my money on the xpac...and I can't even log into the game. Delete the game...and now I can't even download the freaking thing. What a complete and utter waste of my money this was.</p><p>Poke me with a fork Sony...I'm done. Let us know when you fix this crap until then I am going to go find something less stressful to play because the whole reason that I play games in the first place is to unwind, NOT to achieve more stress!</p><p>See...THIS is why you wind up trying to get old players back into the game...you lost them in the first place cause the game didn't work right and they got fed up with "solutions" that don't work!...or being told its the fault of our own software which sorry that's bull. Pre AoD no prob, post AoD all kind of probs. That's called process of elimination, you know.</p>

[shinedown]

<p>Just returned after 18 months of being away. First 2 weeks played fine. Still do as long as I do not go in a Guild hall. But I have 3 toons stuck in Guild Halls that I cannot get out. I have cleaned, purged and compressed everything I can. I even logged on an alt and changed setting to highest performance which by the way looks horrendous and still cannot  log onto those toons. Your solution is I buy a new computer? That was a joke right? In this economy not many of us will be buying anything. Be thankful I chose to return to you and not Rift which by the way ran just fine thank you very much. I guess I can play without going into a Guild Hall or the arenas but are you gonna get my three toons outta Lock up Land? I guess I could ask the guild to boot me out then I would be free. I have played this game off and on since launch and since then we have always been told it was something on our end. Then miraclously whatever was wrong would simply "go away" usually after another hotfix or patch.</p>

[Mowster]

<p>Solution to the running out of memory error and download freezing error. Uninstall the game completely. Reinstall game using RoK or earlier disks(with the old station launcher)...game will download fully and memory problem(so far)seems to be solved. Won't work if you use post RoK or try to just download the entire game. Once again, the original launcher, the one they keep trying to improve on, worked better than the "upgrades"...imagine that.</p>