Game crashing when loading character into the environment

[bookumdano]

<p>Came back from a two year lay off and updated the game and my drivers.  I am getting this same problem with both of my accounts.  Any suggestions would be most appreciated.</p>

[TSR-JoshuaM]

<p>Please post your DXDIAG information me (just as much as will fit in a single post starting from the top) and are you using an old installation of the game?  You may be able to run through the instructions below as well.</p><p><p>You may want to make backups and then delete the following files and folders:</p><p>cache folder</p><p>eq2_recent.ini</p><p>eq2_default.ini</p><p>EverQuest2.exe</p><p>eq2.ini</p><p>As well as the character specific files, these will appear as such:</p><p>Servername_CharacterName_EQ2_uisettings.ini</p><p>Stationname_characters.ini</p><p>To do this, please follow these directions:</p><p>1. First look for your EverQuest II Extended directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II</p><p>2. Click on MY COMPUTER and then proceed into local disk C:</p><p>3. Navigate your way to the default directory, or your chosen installation directory.</p><p>4. Next look for any files explained above and delete them. </p><p>5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.</p><p>If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p></p>

[bookumdano]

<p>I found a ProfitUI folder and took it out and the characters load now.  </p>