SC Marketplace causing client crash

[Iskatawna]

<p>I have searched on this, only found a very old forum topic from 2005. When I try to use the market place [SC] my client crashes, I also get this error : everquest2.exe - No Disk .. X There is no disk in the drive. Please insert a disk into drivedevicehardisk3DR3. with options CANCEL TRY AGAIN or CONTINUE.. Which all have the same results.. client crash.. This is new.. This has only been happening since the patch with AoD.. After I was put into the "no longer a member" status and had to redo my information for payment.. The day before the patch and the information redo I could get on SC no problem.. Any thoughts?</p>

[Iskatawna]

<p>So when you ask:</p><p>------------------System Information------------------Time of this report: 12/12/2011, 17:31:50       Machine name: DEBBIE-PC   Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.110617-0336)           Language: English (Regional Setting: English)System Manufacturer: Gateway       System Model: GM5632E               BIOS: Default System BIOS          Processor: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz (4 CPUs), ~2.4GHz             Memory: 3322MB RAM          Page File: 3430MB used, 454086MB available        Windows Dir: C:Windows    DirectX Version: DirectX 11DX Setup Parameters: Not found     DxDiag Version: 7.00.6002.18107 32bit Unicode</p><p>------------DxDiag Notes------------      Display Tab 1: No problems found.        Sound Tab 1: No problems found.        Sound Tab 2: No problems found.        Sound Tab 3: No problems found.          Input Tab: No problems found.</p><p>--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (retail)DirectDraw:  0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)</p><p>---------------Display Devices---------------        Card name: Standard VGA Graphics Adapter     Manufacturer: ATI Technologies Inc.        Chip type: ATI display adapter (0x68F9)         DAC type: Internal DAC(400MHz)       Device Key: EnumPCIVEN_1002&DEV_68F9&SUBSYS_30331682&REV_00   Display Memory: 2421 MB Dedicated Memory: 1016 MB    Shared Memory: 1405 MB     Current Mode: 1024 x 768 (32 bit) (60Hz)          Monitor: HP w1907 Wide LCD Monitor      Driver Name: atiumdag.dll,atidxx32.dll,atidxx32.dll,atiumdva.ca p   Driver Version: 8.14.0010.0700 (English)      DDI Version: 9Ex   BGRA Supported: YesDriver Attributes: Final Retail Driver Date/Size: 10/1/2009 19:16:20, 3593728 bytes      WHQL Logo'd: n/a  WHQL Date Stamp: n/aDevice Identifier: {D7B71EE2-2BB9-11CF-8E77-3910A1C2C535}        Vendor ID: 0x1002        Device ID: 0x68F9        SubSys ID: 0x30331682      Revision ID: 0x0000      Revision ID: 0x0000      Video Accel: ModeMPEG2_A ModeMPEG2_C  Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=     DDraw Status: Enabled       D3D Status: Enabled       AGP Status: Enabled</p>

[TSR-JoshuaM]

<p>Please open a support ticket so we can open the account up and rule out or resolve any account specific issues.</p><p>In the meantime I do want to point out that your video card is being read as a Standard VGA Graphics adapter.  If the rest of the information is accurate then this is an ATI card that is having some issues.  I would suggest installing drivers for your ATI card directly from the ATI/AMD website as soon as possible.  I recommend the older 11.2 driver version (last I checked they were up to 11.11 but might have even newer ones now)</p>

[Iskatawna]

<p>I opened a trouble ticket..</p><p><table cellspacing="0" cellpadding="2" width="100%"><tbody><tr><td colspan="2" bgcolor="#e0e0e0"><strong><span style="background-color: #e0e0e0;">Question Reference #111211-000917</span></strong></td></tr><tr><td colspan="2"><table cellspacing="0" cellpadding="0" width="100%"><tbody><tr><td width="250" align="right"><strong>Summary: </strong></td><td >SC Marketplace on game crashes the client</td></tr><tr><td width="250" align="right"><strong>Product Level 1: </strong></td><td >EverQuest II</td></tr><tr><td width="250" align="right"><strong>Category Level 1: </strong></td><td >Technical</td></tr><tr><td width="250" align="right"><strong>Date Created: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Last Updated: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Status: </strong></td><td >Unresolved</td></tr><tr><td width="250" align="right"><strong>Station Name: </strong></td></tr></tbody></table></td></tr></tbody></table><table cellspacing="0" cellpadding="2" width="100%"><tbody><tr><td colspan="2" bgcolor="#e0e0e0"><strong><span style="background-color: #e0e0e0;">Question Reference #111211-000917</span></strong></td></tr><tr><td colspan="2"><table cellspacing="0" cellpadding="0" width="100%"><tbody><tr><td width="250" align="right"><strong>Summary: </strong></td><td >SC Marketplace on game crashes the client</td></tr><tr><td width="250" align="right"><strong>Product Level 1: </strong></td><td >EverQuest II</td></tr><tr><td width="250" align="right"><strong>Category Level 1: </strong></td><td >Technical</td></tr><tr><td width="250" align="right"><strong>Date Created: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Last Updated: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Status: </strong></td><td >Unresolved</td></tr><tr><td width="250" align="right"><strong>Station Name: </strong></td></tr></tbody></table></td></tr></tbody></table><table cellspacing="0" cellpadding="2" width="100%"><tbody><tr><td colspan="2" bgcolor="#e0e0e0"><strong><span style="background-color: #e0e0e0;">Question Reference #111211-000917</span></strong></td></tr><tr><td colspan="2"><table cellspacing="0" cellpadding="0" width="100%"><tbody><tr><td width="250" align="right"><strong>Summary: </strong></td><td >SC Marketplace on game crashes the client</td></tr><tr><td width="250" align="right"><strong>Product Level 1: </strong></td><td >EverQuest II</td></tr><tr><td width="250" align="right"><strong>Category Level 1: </strong></td><td >Technical</td></tr><tr><td width="250" align="right"><strong>Date Created: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Last Updated: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Status: </strong></td><td >Unresolved</td></tr><tr><td width="250" align="right"><strong>Station Name: </strong></td></tr></tbody></table></td></tr></tbody></table><table cellspacing="0" cellpadding="2" width="100%"><tbody><tr><td colspan="2" bgcolor="#e0e0e0"><strong><span style="background-color: #e0e0e0;">Question Reference #111211-000917</span></strong></td></tr><tr><td colspan="2"><table cellspacing="0" cellpadding="0" width="100%"><tbody><tr><td width="250" align="right"><strong>Summary: </strong></td><td >SC Marketplace on game crashes the client</td></tr><tr><td width="250" align="right"><strong>Product Level 1: </strong></td><td >EverQuest II</td></tr><tr><td width="250" align="right"><strong>Category Level 1: </strong></td><td >Technical</td></tr><tr><td width="250" align="right"><strong>Date Created: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Last Updated: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Status: </strong></td><td >Unresolved</td></tr><tr><td width="250" align="right"><strong>Station Name: </strong></td></tr></tbody></table></td></tr></tbody></table></p><p><table cellspacing="0" cellpadding="2" width="100%"><tbody><tr><td colspan="2" bgcolor="#e0e0e0"><strong><span style="background-color: #e0e0e0;">Question Reference #111211-000917</span></strong></td></tr><tr><td colspan="2"><table cellspacing="0" cellpadding="0" width="100%"><tbody><tr><td width="250" align="right"><strong>Summary: </strong></td><td >SC Marketplace on game crashes the client</td></tr><tr><td width="250" align="right"><strong>Product Level 1: </strong></td><td >EverQuest II</td></tr><tr><td width="250" align="right"><strong>Category Level 1: </strong></td><td >Technical</td></tr><tr><td width="250" align="right"><strong>Date Created: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Last Updated: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Status: </strong></td><td >Unresolved</td></tr><tr><td width="250" align="right"><strong>Station Name: </strong></td></tr></tbody></table></td></tr></tbody></table><table cellspacing="0" cellpadding="2" width="100%"><tbody><tr><td colspan="2" bgcolor="#e0e0e0"><strong><span style="background-color: #e0e0e0;">Question Reference #111211-000917</span></strong></td></tr><tr><td colspan="2"><table cellspacing="0" cellpadding="0" width="100%"><tbody><tr><td width="250" align="right"><strong>Summary: </strong></td><td >SC Marketplace on game crashes the client</td></tr><tr><td width="250" align="right"><strong>Product Level 1: </strong></td><td >EverQuest II</td></tr><tr><td width="250" align="right"><strong>Category Level 1: </strong></td><td >Technical</td></tr><tr><td width="250" align="right"><strong>Date Created: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Last Updated: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Status: </strong></td><td >Unresolved</td></tr><tr><td width="250" align="right"><strong>Station Name: </strong></td></tr></tbody></table></td></tr></tbody></table><table cellspacing="0" cellpadding="2" width="100%"><tbody><tr><td colspan="2" bgcolor="#e0e0e0"><strong><span style="background-color: #e0e0e0;">Question Reference #111211-000917</span></strong></td></tr><tr><td colspan="2"><table cellspacing="0" cellpadding="0" width="100%"><tbody><tr><td width="250" align="right"><strong>Summary: </strong></td><td >SC Marketplace on game crashes the client</td></tr><tr><td width="250" align="right"><strong>Product Level 1: </strong></td><td >EverQuest II</td></tr><tr><td width="250" align="right"><strong>Category Level 1: </strong></td><td >Technical</td></tr><tr><td width="250" align="right"><strong>Date Created: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Last Updated: </strong></td><td >12/11/2011 09:47 AM</td></tr><tr><td width="250" align="right"><strong>Status: </strong></td><td >Unresolved</td></tr><tr><td width="250" align="right"><strong>Station Name: </strong></td></tr></tbody></table></td></tr></tbody></table>#111211-000917 on 12/11/2011 at 9:47 am</p><p>Thank you for the other advice.. I will go do that.. in the mean time .. The SC issue has corrected itself, however now I am getting the no disk error when I try to log on.. if I log out and retry it sometimes corrects itself immediately...</p>