Long Term EQII Recurring Monthly Subscription ... It just "EXPIRED" .. why?

[Felishanna]

<p>This account has had a long term recurring EQII monthly subscription being paid by my debit card. There have never been any issues.</p><p>This morning (UK time) I log in and all my items are de-equipped, and it seems I have been "converted" to a F2P account.</p><p>What happened?</p><p>I have gone in and manually resubscribed to F2P Gold level (which I assume is what the subscription should have been automatically converted to).</p><p>But is there some bug here? And have I ended up paying twice?</p><p><span style="color: #ff0000;">Edited to add (as requested below) Support Ticket number: #111210-001468</span></p>

[Kadischaa]

<p>same here</p><p>after log in today, my account was "degrade" into a f2p ... last night</p><p>last week I was a "live"-player", last days I was a "gold-subscriber" - and today i am a nobody <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" /></p><p><img src="/eq2/images/smilies/0a4d7238daa496a758252d0a2b1a1384.gif" border="0" /> did the trainee do the patch <img src="/eq2/images/smilies/0a4d7238daa496a758252d0a2b1a1384.gif" border="0" /></p><p>and the best - hurray - it's weekend... we have to wait for an answer only to monday afternoon (poor european....)</p><p>not amused but greetings from germany</p><p>kadi</p><p>ps - perhaps a miracle happens - and somebody solved the riddle over the weekend</p><div><div><p><span style="color: #ff0000;">edit: Support Ticket </span></p><span style="color: #ff0000;"> </span><div><span style="color: #ff0000;"><span >Reference Number</span> 111210-001014</span></div><div><span ></span><div>(its in german - here on thread in english)</div></div></div><div></div></div>

[Cryth]

<p>Same here and I'm a US player. EQ2 subscriber for 7+ years with hardly a hiccup. 8 hours ago I was playing my beastlord. This morning my toons are locked or crippled with silver restrictions including my raiding toons. VERY unhappy customer. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Wibia]

<p><span ><span >I</span><span>'m just so</span> <span >angry</span> <span >that</span> <span >there is no help</span><span>.</span> <span >I sent</span> <span >some</span> <span >tickets and</span> <span >have been waiting for</span> <span >11am (</span><span>here</span> <span >it</span> <span >is</span> <span >now</span> <span >4pm</span><span>), I find</span> <span >it really</span> <span >hard.</span> <span >It's Saturday</span> <span >...</span> <span >Saturday!</span></span></p>

[Kadischaa]

<p>my last opinion was: account subscribe again...</p><p>now i can play well</p><p>but i dont understand WHY?</p><p>my 2. account all was ok...</p><p>sry - my english is not the best today <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>Open support tickets and post your incident numbers.  I am not in the office yet but I will check in on them as soon as I get there.</p>