Gold Subscription

[gridingris]

<p>After installation of AoD has received the gold status. The subscription was to 12/8/201112/8/2011 I have bought a code for 30 days (a gold subscription). Activated in an office.Has written that all normally. 12/09 I come in the evening - at me all Persians are blocked. And in an office - there is no subscription.After hotfix 12/09 in game at me 5 characters (the silver status) are active. In an office and it is not necessary the status.I ask to help and expose the gold status</p>

[TSR-JoshuaM]

<p>You will need to contact our support staff directly for further assistance.  Our chat support will be available this weekend from 12-4pm (PDT).</p>

[gridingris]

<p>Ok. Wait</p>

[TSR-JoshuaM]

<p>Ok <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[HotRod]

<p>Had the same problem, filed a petition yesterday and it is not fixed.  Will call as soon as the lines open, but I'm not impressed.  CC company verified payment went through, SC was added per gold membership terms, then I'm dropped to silver membership with NO races or classes unlocked.  My BM (which I was playing when the change occured) got locked due to Arasai not being available, research is being lost, game is unplayable.</p>

[HotRod]

<p>111210-000338 is the ticket #.</p>

[HotRod]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>You will need to contact our support staff directly for further assistance.  Our chat support will be available this weekend from 12-4pm (PDT).</p></blockquote><p>You have lied (perhaps unintentionally).</p><p><ol> <li><strong><span style="text-decoration: underline;">Live Chat</span> -</strong> If you cannot find the answer through the Knowledge Base you can chat directly with a technical support agent using <a href="https://help.station.sony.com/app/chat/chat_launch">Live Chat</a>. Chat Support is available Monday through Friday from 10:00am - 7:00pm PST (excluding holidays).</li> <li><strong><span style="text-decoration: underline;">Open a Support Ticket</span> -</strong> <a href="https://help.station.sony.com/app/ask">Click here</a> to email a Support Representative directly. </li> <li><strong><span style="text-decoration: underline;">Phone Support</span> -</strong> Account, billing, and technical help for is available at <strong><span style="text-decoration: underline;">858 537-0898</span></strong>, Monday through Friday from 6:00am - 7:00pm PT (excluding holidays)</li></ol><div></div><div>I waited till 3:10 (local) 12:10 soe time and cannot get a response other than "You have called outside our normal business hours."</div><div></div><div>The submit button on the live chat request screen is turned off or broken as well.</div><div></div><div>Still no response to yesterday's support ticket. 111210-000338</div><div></div></p>

[TSR-JoshuaM]

<p>You simply need to purchase a new Membership plan.  We haven't billed you for one this month because you haven't selected it yet.  You are a former EQII Live subscriber and those plans no longer exist.  Look over your credit history again and compare it to the cost of the CE Pre-order.</p>