My gold account was just locked

[Mairin]

<p><span>I bought AoD and have a recurring memphership and was crafting in Frostfell just a few hours ago. I just logged back in, my toons are locked, and the toon I logged into had all her armor removed and bags locked as though she were silver. After all the problems I've been having with my silver accounts over the past couple of days, I don't need this on top of it. I already have 3 petitions in for other issues that no one has answered.</span></p>

[Ilyssa]

Same thing, I logged in an 3 of my toons are locked and found out that all of my gear was stripped and bank items locked. No one has responded to me and still waiting on this. I am a gold member, a monthly paid member and now this happened. I am not able to play on my days off so this is not good.

[HotRod]

<hr />

[TSR-JoshuaM]

<p><cite>Mairin wrote:</cite></p><blockquote><p><span>I bought AoD and have a recurring memphership and was crafting in Frostfell just a few hours ago. I just logged back in, my toons are locked, and the toon I logged into had all her armor removed and bags locked as though she were silver. After all the problems I've been having with my silver accounts over the past couple of days, I don't need this on top of it. I already have 3 petitions in for other issues that no one has answered.</span></p></blockquote><p>Our GM's may be very busy and this isn't an in-game issue.</p><p>Post your incident number and I'll pull you out of the GM queue and get you in line for support.</p>

[Karrane1]

<p>I just logged into my acct that has been Gold level since the day this game launched.</p><p>My lvl 90 raid char is naked.. all her gear is in her bags and it says I have a SILVER sub!!!</p><p>Do I need to log back in and do /petition (that wouldnt work for me the last petition i tried to do ) 8(?</p><p>Edit.. dont know if its connected, but I was also crafting in Frostfell instance last night when i logged off, inside the instance.</p>

[TSR-JoshuaM]

<p><cite>Karrane1 wrote:</cite></p><blockquote><p>I just logged into my acct that has been Gold level since the day this game launched.</p><p>My lvl 90 raid char is naked.. all her gear is in her bags and it says I have a SILVER sub!!!</p><p>Do I need to log back in and do /petition (that wouldnt work for me the last petition i tried to do ) 8(?</p></blockquote><p>Dont do a petition.  That goes to the wrong department.  Open a support ticket from our site at <a href="http://www.soe.com/support" target="_blank" rel="nofollow">www.soe.com/support</a></p>

[Karrane1]

<p>Thanks Joshua.. I just sent one thru... number is <strong>#111210-001352 if needed.</strong></p>

[Raienya]

<p>I have the same problem. Sent a petition in 6 hours ago. Here is my #:</p><p>Question Reference #111210-000953</p><p>Hopefully someone will answer soon, as I cannot play until this gets resolved.</p>

[Jynnan]

<p>Add me to the list too! Gold subscriber for 7 years, it's Saturday evening and I only have 4 characters available!</p><p>Raised a ticket number 111210-001668, but if I'm going to have to wait all bloody night, I won't be happy. Actually, I'm not happy now! <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p>

[TSR-JoshuaM]

<p>If you are a former recurring EQII Live Subscriber please keep in mind that this has been discontinued.  You will need to select a new Everquest II Free-to-Play Membership plan.   This is technically a new product.</p><p>You may find that we have not charged you and your "Next Billing Date" just passed a day or two ago.</p>

[Loco_kano]

<p>Same here, ticket <strong>#111210-001768. After hours of jacking with files patching patchers, making my computuer vulnerable to anyone just to get an expanstion i paid 60 bucks for to work, now i get treated like a free player?</strong></p>

[TSR-JoshuaM]

<p><cite>Loco_kano wrote:</cite></p><blockquote><p>Same here, ticket <strong>#111210-001768. After hours of jacking with files patching patchers, making my computuer vulnerable to anyone just to get an expanstion i paid 60 bucks for to work, now i get treated like a free player?</strong></p></blockquote><p>You are a free player.</p><p>What you used to have was an EQII Subscription.  These don't exist anymore.  You have to select a Gold membership plan. You must authorize this purchase.  </p><p>$59.99 is the cost of the CE alone, not including a membership.</p>

[Loco_kano]

<p>Do what? Why did it work the first 8 times I logged and swapped characters? Was this a live change that has happened is the last two hours? I was not made aware what after the expansion that everyone would have to re-sub....</p>

[TSR-JoshuaM]

<p><cite>Loco_kano wrote:</cite></p><blockquote><p>Do what? Why did it work the first 8 times I logged and swapped characters? Was this a live change that has happened is the last two hours? I was not made aware what after the expansion that everyone would have to re-sub....</p></blockquote><p>We don't cut you off on the exact second you expire.  It occurs at a specific time of day.</p><p>The point here is that you cannot 're-sub'.  Subscriptions don't exist anymore.  You must select and authorize a Membership plan.  </p>

[Loco_kano]

<p>Really strange, why didnt they just take normal renewing subs like myself and just make them gold members? People get leery of reordering, something they have been getting for years. Also sending an email so people wont be suprised by a sudden lock of their account. My recurring payment on my account shouldnt take place until the 14th, and everything has been working for the last day, so it seems strange. Thanks for the help Josh glad they have someone like you replying to the troubles fast.</p>

[Karrane1]

<p>Then what did SJ mean with this quote from the Official Announcement plz ?  I just had to go and resign up to be what i was 12 hrs ago.. a recurring subscriber that has been running from a CC since launch.</p><p>Seamless my butt.</p><p><p style="font-family: verdana, arial, helvetica, sans-serif; color: #ffffff; background-color: #0f151c;"><strong>If you're an existing EQII subscriber</strong> and you keep your subscription active then the change will be in name only. We will simply call you a "Gold" member instead of a subscriber.</p><blockquote>The conversion will be seamless; at launch, your current subscription status will roll over directly to an equivalent recurring Gold membership. The cost is the same, and all your benefits are exactly the same, including veteran status. There is no difference in serviceand you don't need to do anything unless you desire to change your membership status.</blockquote></p>

[Elohssa]

<p>I am also experiencing the same thing.  I have submitted petition <strong>#111210-001857.  Please fix this.</strong></p>

[TSR-JoshuaM]

<p><cite>Karrane1 wrote:</cite></p><blockquote><p>Then what did SJ mean with this quote from the Official Announcement plz ?  I just had to go and resign up to be what i was 12 hrs ago.. a recurring subscriber that has been running from a CC since launch.</p><p>Seamless my butt.</p><p style="font-family: verdana, arial, helvetica, sans-serif; color: #ffffff; background-color: #0f151c;"><strong>If you're an existing EQII subscriber</strong> and you keep your subscription active then the change will be in name only. We will simply call you a "Gold" member instead of a subscriber.</p><blockquote>The conversion will be seamless; at launch, your current subscription status will roll over directly to an equivalent recurring Gold membership. The cost is the same, and all your benefits are exactly the same, including veteran status. There is no difference in serviceand you don't need to do anything unless you desire to change your membership status.</blockquote></blockquote><p>I can't speak for him, I am only sharing the information in the billing system as it is right now.  You can respond to SJ yourself in the discussion thread under the community news.</p>

[Karrane1]

<p>Joshua, dont mean to take anything out on you =)... my game has been down all day for no reason and I am not happy about it.. </p><p>BUT~~  Ty so much for your help.. or I would still be waiting and wondering what happened. =)</p><p>Karr</p>

[LordSunhawk]

<p>My gold account shows as ACTIVE when I look at it, next rebill isn't until the 16th, and I'm locked as well.  Unlike the rest, what I get is a screen showing only ONE character (I had bought extra slots and had used all of them) who is grayed out and listed as a 'lvl 0 barbarian' with a message about the server being down.  The real odd thing is it's a character I deleted a while ago.</p><p>This is extremely frustrating, first I start crashing constantly, then after buying the expansion to make a beastlord I can't even play.</p><p>Note this is also affecting my second account, which is likewise showing as an active GOLD status and the same symptoms, although in this case it's my old DE paladin.  Please fix this!</p>

[TSR-JoshuaM]

<p><cite>LordSunhawk wrote:</cite></p><blockquote><p>My gold account shows as ACTIVE when I look at it, next rebill isn't until the 16th, and I'm locked as well.  Unlike the rest, what I get is a screen showing only ONE character (I had bought extra slots and had used all of them) who is grayed out and listed as a 'lvl 0 barbarian' with a message about the server being down.  The real odd thing is it's a character I deleted a while ago.</p><p>This is extremely frustrating, first I start crashing constantly, then after buying the expansion to make a beastlord I can't even play.</p><p>Note this is also affecting my second account, which is likewise showing as an active GOLD status and the same symptoms, although in this case it's my old DE paladin.  Please fix this!</p></blockquote><p>Slow down.  This is a completely different issue.  You must have squeezed in a login while our services were still being brought on or offline (in transition).</p><p>Delete your LoginCache and (accountname)_characters.ini file from your EQII folder and log back in.</p>

[JimmytheBeetle]

<p>I'm having the same issue.  #120117-000117</p><p>Thanks for your time.</p>

[retro_guy]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Loco_kano wrote:</cite></p><blockquote><p>Same here, ticket <strong>#111210-001768. After hours of jacking with files patching patchers, making my computuer vulnerable to anyone just to get an expanstion i paid 60 bucks for to work, now i get treated like a free player?</strong></p></blockquote><p>You are a free player.</p><p>What you used to have was an EQII Subscription.  These don't exist anymore.  You have to select a Gold membership plan. You must authorize this purchase.  </p><p>$59.99 is the cost of the CE alone, not including a membership.</p></blockquote><p>I was the same, had a monthly sub and didn't have to authorise a change to my account, it was done automatically.</p>