Game crashing at "loading entities" or "creating entities."

[Felynx]

<p>Hello,</p><p>Just opened support ticket #111208-001841. The game seems to intermittently crash at the "loading entities" or "creating entities." I can log in 5-10 times in a row with no problem, and then the client will crash 2-3 times in a row.</p><p>Any ideas?</p><p>Thanks</p>

[TSR-JoshuaM]

<p>Are you using shader 3?  If yes, disable it and try to reproduce the issue.</p><p>We're tracking some problems right now and I just want to sort you properly.</p>

[Felynx]

<p>No Sir. No shader 3.</p>

[TSR-JoshuaM]

<p>Lets clear out the cache/configuration settings first then we'll move on.</p><p><p>You may want to make backups and then delete the following files and folders:</p><p>cache folder</p><p>eq2_recent.ini</p><p>eq2_default.ini</p><p>EverQuest2.exe</p><p>eq2.ini</p><p>As well as the character specific files, these will appear as such:</p><p>Servername_CharacterName_EQ2_uisettings.ini</p><p>Stationname_characters.ini</p><p>To do this, please follow these directions:</p><p>1. First look for your EverQuest II Extended directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:UsersPublicSony Online EntertainmentInstalled GamesEverQuest II</p><p>2. Click on MY COMPUTER and then proceed into local disk C:</p><p>3. Navigate your way to the default directory, or your chosen installation directory.</p><p>4. Next look for any files explained above and delete them. </p><p>5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.</p><p>If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.</p></p>

[Felynx]

<p>Hello,</p><p>I had done this last evening - after reading another post - and the problem still occurs.</p><p>Thanks</p>

[TSR-JoshuaM]

<p>Attach your MSINFO file to the ticket so I can look over the error reporting.</p>

[Felynx]

<p>Added MSINFO.</p><p>Thanks</p>

[TSR-JoshuaM]

<p>Somethings wrong with the MSINFO file, I can't open it. </p><p>Can you use the File > Export feature instead and save it as a txt file?</p>

[Felynx]

<p>Added MSINFO.txt</p><p>Thanks a ton for your help <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[TSR-JoshuaM]

<p>Can you tell me about the HD2201-1 sound device you have?  Is this a separate sound device than the onboard audio?  I do recommenddisabling one or both to start.</p>

[Felynx]

<p>Hi Joshua,</p><p>The HD2201 sound device is the HD audio package that comes with the Nvidia gfx card. I went ahead and reinstalled my gfx driver package (after thoroughly uninstalling the old installation) and chose not to install those particular audio drivers. I also disabled the individual devices in the device manager. Things looked good for about 5-6 launches of the game, but on that 7th launch, it crashed again - at the same "entities" point.</p><p>Pursuing the audio avenue further, I uninstalled the Realtek drivers and let the standard windows drivers load up. With this configuration the game would fault at the "entities" point every time I tried to launch.</p><p>I have installed the original Realtek driver package that came with my system and the game has again launched. I am going to test it a bit and I will report back with the results.</p><p>Thanks again for all of your help.</p>

[TSR-JoshuaM]

<p>Keep me updated, theres a great deal of issues we're looking in to.</p>

[Felynx]

<p>Hi Joshua,</p><p>The problem still exists, and at a greater frequency now. I have all audio devices disabled and it has made no difference. When it crashes, it crashes at the"Entities" portion (either one).</p><p>Hopefully we can uncover something.</p><p>Thanks</p>

[Phaedrella]

similar if not same: <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=510256" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...topic_id=510256</a>

[Einadin]

<p>Yes, I have the same problem as described in another thread.  Logs in fine most of the time.  It's that rare occasion that it doesn't.</p>

[TSR-JoshuaM]

<p><cite>Einadin@Oasis wrote:</cite></p><blockquote><p>Yes, I have the same problem as described in another thread.  Logs in fine most of the time.  It's that rare occasion that it doesn't.</p></blockquote><p>We're actually getting closer to figuring this out and a lot of internal messages are going out about it. I'll do my best to update everyone as soon as I can.</p>

[Felynx]

<p>That's great news, thanks.</p><p>Once in game, all is well. It's just that initial load to the character select screen that's acting up.</p><p>Thanks again for all of your help.</p>

[TSR-JoshuaM]

<p><cite>Felynx wrote:</cite></p><blockquote><p>That's great news, thanks.</p><p>Once in game, all is well. It's just that initial load to the character select screen that's acting up.</p><p>Thanks again for all of your help.</p></blockquote><p>Could you test a few things for me?</p><p>Delete the <accountname>_characters.ini file as well as the LoginCache folder.  Let it re-create itself and try it again.</p>

[Felynx]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Could you test a few things for me?</p><p>Delete the _characters.ini file as well as the LoginCache folder.  Let it re-create itself and try it again.</p></blockquote><p>Tried that and it definitely improved things. I was able to log in 12 consectutive times with no fault. It locked on "creating entities" on the 13th try.</p><p>I have also locked and crashed one time in game. My character was in GFD and just standing still - a new Fae Beastlord.</p><p>One thing that I have noticed is that if I run EQ2Settings.exe and set it to "High Performance" I am able to get right back in and rattle up another 7-10 starts.</p><p>Another thing I have noticed is that if I select one of my "higher resolution" characters and log out, it will greatly increase the chances of having a glitched log in the next time around. I have also noticed that there are some subtle textural changes to some characters as I perform these log in tests. It almost seems like the textures are becoming corrupt from time to time.</p><p>I'm beginning to think that this is a settings issue as I usually run at very high display settings. </p><p>I hope all of this helps.</p>

[Whailor]

<p>Hello,</p><p>Today morning after a small patch the game crashes every single time on Creating Entities screen when loading. Last I played the game was yesterday, had a raid. Game has been working without any issues so far. Today morning (9th of December) some update was downloaded, size was 141 Mb or so, and this update also changed the main executable file. After this update I cannot launch EQ2 anymore, it crashes every single time.</p><p>EDIT: I deleted the "Cache" folder and then tried to log in, and this time it worked. Hopefully this is the last time it happened.</p>

[Gilli]

<p>Just wanted to add I had the same problem as above this morning, but deleting the cache folder fixed it, at least for now.  Thanks!</p>

[Felynx]

<p>It's still hit or miss for me.</p><p>Again, if it does bomb at "creating entities," I will then launch EQ2Settings.exe and select "High Performance." Although this does not change many settings, doing this does seem to allow me to log in.</p><p>This looks to be a shader issue - whether you are running shader 1 or 3. </p><p>**I have tried deleting the various "cache" directories, as well as deleting the detailed list of things mentioned earlier in this thread. These steps do not seem to permanently resolve the issue. I have also downloaded and installed a completely new copy of the game.</p>

[TSR-JoshuaM]

<p>Our hotfix should have made this a bit better for folks but as the posters a couple posts above me stated you should clear out the Cache folder (just delete it).</p><p>Let me know how it works out for everyone!</p>

[Gwenhilde]

<p>Having the same issue as mentioned and deleting the content in LoginCache definitely made an improvement.</p><p>though I have a little addition to it. If I don't crash at creating entities my account which was perfectly fine last night is only showing a lvl 0 barbarian, my hubbies account no issues <img src="/eq2/images/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" /></p>

[Felynx]

<p>Hi Joshua,</p><p>So far, so good. Logged in a few times and all seems ok. I'll stress test it later <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>I had read in another thread that turning off the game music also helps with this issue. Has this been verified? Also, how exactly do you switch off the music - IE: prevent it from loading/playing (aside from turning the volume down)?</p><p>Thanks.</p>

[TSR-JoshuaM]

<p><cite>Felynx wrote:</cite></p><blockquote><p>Hi Joshua,</p><p>So far, so good. Logged in a few times and all seems ok. I'll stress test it later <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>I had read in another thread that turning off the game music also helps with this issue. Has this been verified? Also, how exactly do you switch off the music - IE: prevent it from loading/playing (aside from turning the volume down)?</p><p>Thanks.</p></blockquote><p>Its just volume, no on/off toggle.  </p>

[Felynx]

<p>Ok. Thanks.</p>

[Streocoafod]

<p>I am having this same issue.  I have tried deleting Logincache, and cache with no luck.</p>

[TSR-JoshuaM]

<p><cite>Streocoafod@Guk wrote:</cite></p><blockquote><p>I am having this same issue.  I have tried deleting Logincache, and cache with no luck.</p></blockquote><p>What zone is your character in or is this prior to character select?</p>

[Streocoafod]

<p>Prior to character select screen.</p>

[Streocoafod]

<p>I deleted the <accountname>_characters.ini and that worked.</p>

[TSR-JoshuaM]

<p>Thats great news!  Thanks for the update.</p>

[Remora]

<p>I have done all of the above and still having this issue.  See ticket# 111209-002392</p>

[TSR-JoshuaM]

<p>I'm out of the CS office atm to check on the ticket personally but one of our reps will be able to address it as soon as possible.</p>

[Felynx]

<p>So far, the only thing that seems to reliably remedy this if you crash at the "loading entities" stage of logging in is to completely close out the game and launcher, navigate to your EQ2 folder, launch "EQ2Settings.exe" and select "High Performance."</p><p>This will roll back your settings and seems to then allow you to launch properly. I had launched via this method last night and did not ratchet up my settings once in game. I was able to play with no issues. This evening I launched in to the game, loaded my main, and adjusted the various graphical settings back to High Quality settings. I was able to play just fine until I needed to close the client. When I tried to log back in, it crashed at "loading entities." I immediately did the EQ2Settings thing above and was able to get back in with no problem.</p><p>I hope that this will help some folks get back into the game until this issue is patched/fixed.</p><p>Cheers</p>

[Felynx]

<p>Update: I made a small batch file which deletes the following before game launch:</p><p>- assetcache folder and contents</p><p>- cache folder and contents</p><p>- logincache-us folder and contents</p><p>It also replaces the main intro music with some older intro music. I basically launch the launcher. Let it patch. Log in, and then, before clicking play, I run the batch file. This seems to have settled things down a bit and I have not crashed since. I am hopeful that this continues, but at the very least it has greatly lessened the frequency of the "entities" crash.</p><p><span style="font-size: xx-small;">**spelling</span></p>

[Nynaeve]

<p>I have exactly the same problem - game crashes at "entities" before reaching char-select screen.</p><p>usually the music stops playing, then pause, then it crashes , but sometimes doesn't.</p><p>I especially happens any time I change region or account and then try to launch.</p><p>I included my<strong><span style="color: #ff0000;"> MSINFO in my ticket: #111211-000230</span></strong></p><p><span style="color: #c0c0c0;"><span style="text-decoration: line-through;"><span>running </span></span></span><span><span style="color: #c0c0c0;"><span style="text-decoration: line-through;"><span>EQ2Settings.exe and setting to VERY HIGH PERFORMANCE before starting the game seems to help though</span></span></span><span style="color: #c0c0c0;">.</span>well.. unfortunately NOT. probably was wishful thinking.</span></p><p>But of course - it's a BUG in the current version of EQ2, not my PC, because it never happened before AoD came out! Any my PC is quite fast Core2Duo 3.16 Ghz, 4GB Ram, GTX 285, with a recent Win7-64 installation (not a screwed up one)</p>

[jdhebner]

<p>It's happening to me also; and it's getting worse as time progresses.</p>

[Remora]

<p>Reinstalling Directx got me in on Friday, but back to crashing again today.</p>

[TSR-JoshuaM]

<p>With intermittent issues like this that do not occur across the board it takes a bit more time to narrow down the common denominators.  We do apologize for the ongoing issue and I'll post an update as soon as I have one.  In the meantime, clearing the Cache, LoginCache, and your (accountname)_characters.ini should alleviate some of the issue though there are multiple issues in play here.</p>

[Mysstie]

<p><cite>Felynx wrote:</cite></p><blockquote><p>Update: I made a small batch file which deletes the following before game launch:</p><p>- assetcache folder and contents</p><p>- cache folder and contents</p><p>- logincache-us folder and contents</p><p>It also replaces the main intro music with some older intro music. I basically launch the launcher. Let it patch. Log in, and then, before clicking play, I run the batch file. This seems to have settled things down a bit and I have not crashed since. I am hopeful that this continues, but at the very least it has greatly lessened the frequency of the "entities" crash.</p><p><span style="font-size: xx-small;">**spelling</span></p></blockquote><p>I think I will start doing this as well (either manually or via batch file) as far the cache folders go. It seems that if it does happen to crash when I go into my house, something gets or has become corrupted causing it to crash everytime afterwards, even if I restart the game and my house is the first zone it goes into. If I delete these folders it seems I can get in no problem.</p>

[TSR-JoshuaM]

<p>Please keep in mind that if you are on the streaming LaunchPad, deleting the assetcache folder will remove all of the gamedata you've already received, essentially starting over the pre-loading from scratch.</p>

[Mysstie]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>Please keep in mind that if you are on the streaming LaunchPad, deleting the assetcache folder will remove all of the gamedata you've already received, essentially starting over the pre-loading from scratch.</p></blockquote><p>I'm not using the Streaming option. I only delete the <strong>cache</strong> and <strong>logincache-us</strong> folders as the assetcache doesn't get created.</p><p>Here's my batch file:</p><p><span style="font-family: courier new,courier;">cd "C:GamesEverQuest II"rmdir /s /q logincache-usrmdir /s /q cachestart EverQuest2.exe</span></p><p>I'm doing this in Windows XP. I guess the same would work in Windows 7.  If anyone uses this, make sure you change the first line to match where the game is installed.</p><p>I run this after I've run things like the DrumsUI updater, EQ2Maps updater, and LaunchPad (which I manually close) if there was a hotfix to patch.</p>

[Felynx]

<p>Here is my Win 7 batch file. Some of the syntax may differ from XP. Mysstie's pathing is a bit cleaner, but it was late and this is what I came up with. You'll only need to run this once before launch:</p><p><em>RD /S /Q B:GamesEQ2_Newassetcache & RD /S /Q B:GamesEQ2_Newlogincache-us & RD /S /Q B:GamesEQ2_Newcache & DEL B:GamesEQ2_Newaccountname_characters.ini</em></p><p>Thanks for the update Joshua. After setting this file up and running it before each launch, I have not had any crashes. **knock on wood**</p>

[sanamin]

<p>Loading entities is da debil. Crashity crash crash. Tried all of the above and nothing</p>

[Therendil]

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>With intermittent issues like this that do not occur across the board it takes a bit more time to narrow down the common denominators.</p></blockquote><p>Based on experience, I would say instead "often takes a LOT more time...." This is the <em>worst </em>kind of bug to track down.</p><p>Stray thought: Loading Entity Resources seems to take a lot longer now than before AoD. I wonder if this might be due to extra paging operations due to an increase in the resource size. If so, the 4GT memory fix might help. You can read about that<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=506883" target="_blank"> in this thread</a>.</p><p>-= Therendil =-</p>

[Felynx]

<p>Any word on when/if this issue will be resolved? </p><p>Thanks.</p>

[Marnus]

<p>I lowered all my graphic settings to "stick figures" and now i log in fine. Before this update, i never had to do this. I've got 6 gigs of ram, an hd video card, dual core processer, etc-this game ran beautifully before this update, now it doesnt.</p>

[Therendil]

<p>Did you try the /3GB switch? 6GM RAM means squat if Windows only allows 2GB for all running applications.</p>

[Felynx]

<p><cite>Therendil wrote:</cite></p><blockquote><p>Did you try the /3GB switch? 6GM RAM means squat if Windows only allows 2GB for all running applications.</p></blockquote><p>I have done this, along with the batch file idea mentioned above. So far I have not crashed whilst launching in to the game. It has been a couple of days now.</p><p>Looking through some of the other threads regarding this issue, it seems that it is very wide-spread. </p>

[Therendil]

<p>FWIW department: I turned on the /3GB switch and the client immediately started crashing randomly. I turned it off agaon and all is well. Whatever is wrong is very sensitive to timing/location.</p>

[Marnus]

<p>what is 3gb switch? i dont know what that means</p>

[Marnus]

<p>I also don't know what a batch file is</p>

[Felynx]

<p>Here is a great suggestion from another thread:</p><p><cite>Drakah wrote:</cite></p><blockquote><p>Update:</p><p>Crashing stopped it seems, either that or I have been super lucky past 8x, but my graphics still get crazy after a while with the shading being all wrong. (ie: the back of the erudite bookcase would be a shiny silver color, then after a while, it would be a dull flat dark grey color)</p><p>Here is what I did:</p><p>(Windows 7 Professional, 64bit, ATI Radeon 4870, 4gb memory, have June2010directx installed, ATI Driver 11.11)</p><p>1) Uninstall EverQuest II from Programs and Features2) Deleted C:Program Files (x86)SonyEverQuest II3) Deleted C:UsersUsernameAppDataLocalLowSony Online EntertainmentDigestsEverQuest II4) Deleted C:UsersUsernameAppDataLocalLowSony Online EntertainmentDigestsEverQuest II.loc5) Deleted C:WindowsPrefetch of files that looked like EVERQUEST2.EXE, LAUNCHPAD.EXE6) Ran CCleaner (free) and did a Application and Registry clean.7) Went threw the registry manually and removed any instance pertaining to EQ2.exe and everquest2.exe<img src="/eq2/images/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" /> Went threw my start menu and removed anything pertaining to EQ2 that may had been left over9) Rebooted10) Did another CCleaner to be sure11) Redownloaded the EQ2 Full Client setup and Installed it to: C:Program Files (x86)SonyEverQuest II12) Validated files within launcher13) Rebooted and Relaunched Launcher14) Installed my UI, UI INI files, Keyboard Layout files, etc but did not touch the eq2_recent.ini or default ini file15) Launched game, did only a few minor tweaks to my new Options (ie: turn down master volume, increase distance of view for items, turn on New models)</p><p>... and thus have not crashed (yet)</p><p>But I am getting the same Shader bugs like I did before...at least im not crashing on loading character now though.</p><p>REALLY sad have to go to all this trouble to play 1 game, as this is the only game I ever have issues with, and I play a ton of different ones!</p></blockquote><p>In the interest of cleaning up my system of old, lingering EQ2- related files and registry keys I followed the advice above. Since doing so I have not had to run the batch file previously mentioned. Granted, I have probably launched a total of 5-6 times since then, but it does seem stable.</p><p>Might be worth a go.</p><p><span style="font-size: xx-small;">**spelling</span></p>

[Felynx]

<p>Info on the /3GB switch:</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=506883">http://forums.station.sony.com/eq2/...topic_id=506883</a></p>

[Felynx]

<p>Just a quick update. I experienced the entities crash after completely uninstalling the game - as outlined in an above post - and am now back to running my batch file.</p><p>Has there been any headway in to this issue?</p>

[TSR-JoshuaM]

<p><cite>Felynx wrote:</cite></p><blockquote><p>Just a quick update. I experienced the entities crash after completely uninstalling the game - as outlined in an above post - and am now back to running my batch file.</p><p>Has there been any headway in to this issue?</p></blockquote><p>It's in development hands at the moment, I'll do my best to provide updates when they are sent to me or bring other troubleshooting steps as I discover them (am doing my own testing here but haven't had much luck internally or from my home PC, it takes al ittle longer but havent been able to make it crash yet).</p>

[Felynx]

<p>Thank you. I have created a new support ticket with updated info:</p><p><span style="font-family: Arial, Helvetica, sans-serif; line-height: 15px; text-align: left;">111215-000940</span></p>

[savyels]

<p>Thanks for the ideas.  I had rebooted a couple times already, but when someone mentioned it being certain characters, I tried another toon that wasn't in our guild hall.  Changed graphics from high quality to balanced and unloaded the launcher.  I'm in on my toon now.</p>

[Mysstie]

<p>After doing the following, I haven't had a crash since:</p><ol><li>I initially deleted the cache, logincache-us and assetcache folders (I must have inadvertently run a streaming version of LaunchPad at some point) and then did a complete file scan with LaunchPad.</li><li>Now, I run LaunchPad for any patches and then close it manually. I <strong>do not</strong> click the green play button. I then typically verify the processes have stopped by checking Task Manager (the two processes use around 80mb of memory).</li><li>Start the game using my batch file shortcut which deletes the cache and logincache-us folders and then starts EverQuest2.exe</li></ol><p>I noticed that while I was having so many crashes that when I would Exit the game, the LaunchPad was still running. On a system with 1.5Gig of RAM in Windows XP Home that 80mb of memory consumption can make a big difference, especially when you're running at the edge memory wise.  Obviously, if I zone into a house or guild hall that is packed with 1000+ items all loading at once, I'm going to crash with out of memory.  That would happen before AoD.</p>

[TSR-JoshuaM]

<p>Thanks Mysstie, that's definitely being looked at through our dev teams.</p>

[Schlez]

Not 100% sure if I should post here but for me, the game crashes at "creating entities" 5 times out of 6 times I try to start the game. On the times that I manage to get to the Character Selection screen, after I click play, the game crashes at "Updating Environment Map". Am I doing something wrong? It just started acting up yesterday and was working for the past week without problem. I haven't changed the settings recently other than turning fullscreen on. However, it doesn't work in windows mode now either.

[Felynx]

<p>I have been able to replicate this issue on two machines - my main rig and a gaming laptop. Both are running Win 7 64-bit, but beyond that are very dissimilar.</p><p>I have also narrowed this down - at least in my case - to the "assetcache" folder and contents. Although I am running non-streaming, this folder is included in my install - along with two small *.vdb files (asset and asset1). Basically, in order for me to launch problem free, I need to delete this folder before each start of the Launcher - or at least before I click "Play." </p><p>What I don't understand is, if I am not streaming, why do these files increase in size? They are not increasing by much, but they are changing. Is there any way, with the full, non-streaming client - to prevent the game from creating this folder, as well as prevent the contents from being utilized in the non-streaming client?</p><p>It should also be noted that I have crashed in game - on three or so occasions - with the same generic error that pops up when the "entities" crash occurs. When this does occur, it is very soon after my character spawns in to the world. My guess is that the client is writing something to these *.vdb files and encounters an error and crashes.</p><p>Hopefully this info helps. As noted earlier in this thread, this issue started to occur with the launch of this GU. The game ran pretty well up to that point.</p>

[Tigress]

<p>they are not alone in this problem.  it happens to me regularly and it takes several attempts to launch the game.</p><p>p.s. -- i am *NOT* streaming.  hate that thing.  i always use full download.</p>

[Schlez]

I'm not sure this is a streaming problem. I preloaded the entire game (a bit over 15 GB) last week and it shouldn't be streaming anything anymore

[AnonymeDiscret]

<p>Let me join here to say I have the exact same problem : 4-5 crashes in a row at "creating entities".</p><p>I have Win7 64bits, EQ2 is fully installed on the hard drive (an SSD), 17+Go  and I use the full installation launcher.</p><p>The weird thing is, ingame, when I type F10, I can see the "Baby Dragon walking" window : I thought that meant EQ2 is streaming something ? How does that happen when you play with full install ?</p>

[Random411]

Win 7 64 bit. Have the same issue will crash out 4-5 times before loading correctly. Also get random crashes while playing.

[Segovesus]

<p>^</p>

[Valphine]

<p><cite>Random411 wrote:</cite></p><blockquote>Win 7 64 bit. Have the same issue will crash out 4-5 times before loading correctly.</blockquote><p>Im on Win 7 64 aswell and have same issue.</p>

[Schlez]

<p>I just want to say that the problem seems to be getting worse. It just crashed on "creating entities" 12 times and counting on me and I still haven't managed to get in the game today.</p>

[Random411]

Is this only effecting people using version 4 launcher or are other launchers effected by this? I had an issue with v4 streaming launcher and had to switch to v4 full asset instead. Anyone using a different launcher?

[Tallisman]

<p>This has been getting worse since Thursday's hotfix.</p>

[Valphine]

<p>still not fixed? really getting irritated.</p>

[Felynx]

<p><cite>Valphine wrote:</cite></p><blockquote><p>still not fixed? really getting irritated.</p></blockquote><p>Sadly, I wouldn't expect anything soon. We have yet to have a developer comment on this problem, which leads me to believe that it is quite serious and will require some substantial effort to properly address.</p>

[Sunlei]

<p>  having troubles with out of memory and/or random crashes. did not buy the new expansion, can play low level charactors, higher lvl charactors not happy.  </p><p>noticed this process running and sucking up memory "Awesomium process" game runs MUCH better when I shut it off from task manager.  shutting that awesomium process doesn't shut the launcher, it is in the launchpad file.</p><p>noticed on the auesomium website their forum someone complaining about the program using to much memory..maybe they can help.</p>

[Valphine]

<p>yet again please fix this.</p>

[Bahal]

<p>I was just standing in my guild hall and the game crashed. Now I get this same error.</p>

[Moldylocks]

<p>FIVE crashes in a row when trying to log in today.</p><p>This new lauchpad has been live for almost a month.  Can we please fix this?  I am getting quite annoyed.</p>

[Valphine]

<p>8 crashes in row and still cant get the game running. </p>

[NaRc1aO]

<p>meh this is getting really worse: about 9 crashes before it "takes" ...</p>

[grimjack99]

<p>1 crash and 3 freezes. Nothing's changed on my end except for a new mouse, which I would think wouldn't cause the situation.</p>

[Ndaara]

<p>When this happens, my fix is to run the "Validate Assets" button in the ... um ... Tool box thingy (the button has a hammer on it, lower left of the launchpad). Once I run that, I can get in. Worked again just now. Both computers crashed at "Loading entities...", running the "Validate Assets" feature allowed me to log right in on both machines. Typically it's NOT both computers that crash at the same time, usually it's one or the other - I think this was the first time they BOTH crashed.</p><p>Hope this info helps y'all fix this highly annoying problem, if there's more info I can provide to help out, just say what!! </p>

[lostsandman]

<p>Please fix this. It has crashed like 15 times now and still no luck. I tried the   "Validate Assets" thing mesntion below and its no help to me.</p>

[TSR-JoshuaM]

<p>We would like to apologize for the delays in responses that the holiday season imposed.  Our support is back in full swing and I'll be here on a daily basis as I was before the holiday season.</p><p>For this particular issue, I do need to brush up and where it is at with everyone here and I'll be able to give you some recommendations.  In the meantime, as of this post, feel free to post your ongoing issue (as it relates to this thread) so that I am aware it is still ongoing with you personally.</p><p>Also, do not be afraid to open a support ticket as our workload has lightened up and our staff is ready to assist you.</p>

[Felynx]

<p>Hi Joshua,</p><p>This is still an issue for me, although I have found a way to pretty much eliminate it - at least as far as I am concerned. I run the following batch file immediately after logging in to the launcher and before clicking "Play:"</p><p><strong><em>RD /S /Q B:GamesEQ2assetcache & COPY C:Users***DesktopTestmusicMX_GU62_MAIN_THEME.mp3 B:GamesEQ2musiczones_exp08 & COPY C:Users***DesktopTestmusicFREEPORT_GUILDHALL.mp3 B:GamesEQ2musiczonesGuildhalls</em></strong></p><p>I do believe that the "assetcache" folder is the culprit - again, at least as far as I am concerned. I have not crashed once since I began running this batch file - and I have been running it for 3+ weeks now. The music "copy" is just something I did for Frostfell, and also because I enjoy the "Old" EQ2 theme more than the new iteration.</p><p>Hopefully this will help some folks out.</p><p><span style="font-family: verdana, geneva; font-size: xx-small;">**spelling <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></span></p>

[Tallisman]

<p>Hope I'm not going to jinx things by saying this, but it does seem much more stable now. I haven't had a client crash for a good few days... keeping my fingers crossed it stays that way <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[lostsandman]

<p>My asset cache folder is 14gb in size. So I guess deleting is not an option. I am using the streaming client. I take those who delete their asset cache is not using the streaming client?</p><p>What is the purpose of asset cache anyway? Speed up loading?</p>

[Felynx]

<p><cite>Drona@Splitpaw wrote:</cite></p><blockquote><p>My asset cache folder is 14gb in size. So I guess deleting is not an option. I am using the streaming client. I take those who delete their asset cache is not using the streaming client?</p><p>What is the purpose of asset cache anyway? Speed up loading?</p></blockquote><p>That would be correct. I am not using the streaming client, but for some unknown reason, an "assetcache" folder is recreated each time I play the game. By deleteing this folder before each session of the game I have pretty much eliminated the "entity" problem for me.</p><p>In your case, I believe that the assetcache folder contains the actual game files - updated continuously as you play. Sadly, deleting this before each launch isn't an option for you. You could try downloading the non-streaming client and try that?</p><p>Good luck.</p>

[noluuk]

<p>Same boat here. Been getting worse by the day. Just thought I'd throw my issue in the ring with everyone else.</p>

[LadyMithryl]

<p>My husband and I are both getting the same thing.  Once more, repeated attempts do allow us to log in.  We are on almost identical machines - Windows 7 64-bit.  Not sure whether we are running the streaming client or not, however I am also experiencing the issue with shading.  For instance, a mount that is all white is half grey and so on or the outfits don't appear quite right.  One time I even had the wings on a fae seemed more geometric when in motion - I could see the triangles.  Little things like that.  We haven't opened a ticket at this point as we do seem to still be able to get in.</p><p>Sometimes it helps validating the assets and sometimes it still dies at Creating Entities.  If I get to the character select screen, I know it's okay, but usually I'll still have the graphics issue.</p>

[Schlez]

<p>The problem actually went away for me last week. However, I just tried to log in today and at "Creating Entities", the game told me to insert the Everquest 2 disk and when I clicked cancel, the game crashed. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p>

[Tarwyn]

<p>This problem seems to be getting worse. W7/x64, keeps crashing regularly between Creating Entities and Loading Entity Resources (I'd say 2 out of 3 attempts on average). A month ago things seemed fine.</p><p>You know it's going to happen when the music stops at "Creating Entities..." for about 10 seconds. Eventually the progress bar will change to "Loading Entity Resources..." and the Windows-App-Crash Window comes up.</p><p>Deleting the various cache-folders doesn't help the issue at all.</p><p>This needs to be fixed.</p>

[Enica]

<p>I've been having this problem for over a month now, just now got around to checking the forums. Just crashed 3 times on test server. Once when I called back to Freeport, then 2 more times while trying to log in. Once I made it to character select, then it froze.</p><p>I'll try deleting my cache folders and see if that helps.</p>

[Flynnaz]

I have had the same issue as well, Ticket#'s 120107-000005 and 120107-000081. I have sent files, and tried everything support has told me, still it remains. I am sure it's a Launcher or programming issue on Sony's side. I have a few friends that have this issue also. This problem did not start until after the launch pad update. Please fix this, I have sent so much information to Sony on this.

[Ndaara]

<p>This is still happening for me. I had some extra time yesterday so on a whim I tried running the validate assets before logging in - and it crashed, same place, loading entities. Cancel, run "Validate Assets" again, logged right in. /sigh</p><p>It is random when/if this happens. Could be one machine, the other, or (rarely) both at the same time. Very similar hardware: both are intel CPUs, ASUS boards, and Sapphire Vapor X video cards, just different models of each. Both run win 7 64 bit Pro. </p><p>Do I need to submit a ticket and stuff? </p><p>PS: Welcome back TSR Joshua, hope you got lots of rest over your holiday as we're not gonna let you rest again for a while!</p>

[lostsandman]

<p><cite>Felynx wrote:</cite></p><blockquote><p><cite>Drona@Splitpaw wrote:</cite></p><blockquote><p>My asset cache folder is 14gb in size. So I guess deleting is not an option. I am using the streaming client. I take those who delete their asset cache is not using the streaming client?</p><p>What is the purpose of asset cache anyway? Speed up loading?</p></blockquote><p>That would be correct. I am not using the streaming client, but for some unknown reason, an "assetcache" folder is recreated each time I play the game. By deleteing this folder before each session of the game I have pretty much eliminated the "entity" problem for me.</p><p>In your case, I believe that the assetcache folder contains the actual game files - updated continuously as you play. Sadly, deleting this before each launch isn't an option for you. You could try downloading the non-streaming client and try that?</p><p>Good luck.</p></blockquote><p>I have downloaded the non streaming client. I will report back in a weeks time to see if that made any changes. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Gemini187]

<p>And another one. My game is crashing at "creating entities" FREQUENTLY. Just back after 2 years... not a good welcome back.....</p>

[TSR-JoshuaM]

<p>Simply stating it has occurred does not help that much as there are a great deal of factors that can result in this behavior.  It makes it increasingly difficult to identify, classify, and resolve, when the causes are all over the place.</p><p>Support tickets with your diagnostic files (MSINFO/DXDIAG) along with your LaunchPad.log and dbg log files would work best.  Posting the incident number here for the ticket with all that information would be the most efficient for me to be able to inspect and make recommendations (or create reports to submit to development for server side fixes).</p>

[sanamin]

<p>Weeeee crash bang boom. Loading entities is da debil. Freezes me up lol</p>

[Adoran]

<p>Is this problem still being looked at? Right now the game is unplayable on both my machines. If I do manage to get logged in it takes two or three zone attempts to crash. Any information on a resolution to this problem would be appreciated (besides what has already been posted).</p>

[Tarwyn]

<p>Just for kicks, I disabled the SuperFetch service on my Win7 x64, and for some reason I have only had 1 crash (out of 10+ logins) since then. Could be coincidence though, there was a large patch the other day and they may have fixed some of the problem with it.</p><p>Still, disabling SuperFetch is something you can try if you're still experiencing crashes.</p><p>Edit: You may have to reboot after disabling the service to notice any changes</p>

[TSR-JoshuaM]

<p>A great deal of issues in the Timorous Deep and Mok Rent areas have been resolved.  Please update this thread if you have a reoccurrence and are specifically camped in TD or Mok Rent.</p>

[playtech070]

<p>I was getting the same problem with "loading entities"crash.</p><p>Replaced a suspect RAM stick in my Machine and ever since the problem hasn't occured.</p><p>Hope this info helps in some way.</p>

[TSR-JoshuaM]

<p><cite>playtech070 wrote:</cite></p><blockquote><p>I was getting the same problem with "loading entities"crash.</p><p>Replaced a suspect RAM stick in my Machine and ever since the problem hasn't occured.</p><p>Hope this info helps in some way.</p></blockquote><p>This may help some people to look in to their RAM, and I highly suggest doing so as well, but we do have some issues that can cause the same behavior with various originating problems.  Some are on our end and are being worked out, others need to be handled and investigated on a case by case basis.</p>